I think it is great, the team there, [SENSITIVE CONTENT HIDDEN] have supported us since early 2000's and are great partners who understand the product inside and out and can make great recommendations. The team we worked with for CSK8 upgrade did an amazing job, [SENSITIVE CONTENT HIDDEN] and enjoyed working with them. I dont have to interact with support much as the software is steady and runs without technical errors.

I am able for the most part to make changes and understand what those changes are going to do without too much help from QSR. It is intuitive so I can try things on my own and see if they work.

There are some features that have multiple options and some that could use another option. For example Concepts feature we use to signify an item has to go to another station to be sold. However the feature is only able to be used with plu numbers and there are only a few spaces so editing the xml is the only way to manage it and I have to add each item every time we add a new item. I would like the ability to use a different method, like a print route (qsr calls it Department) then I would only have to set that up once and its done. I dont like managing the differences between our sites, but that isnt qsr fault. I have 3 different datasets and to manage it, I have to send down individual files to each site, well all the files are named the same so I get confused. I have to change the datasets on different days to differentiate which file goes where. I dont like the kitchen console being in the cloud as the managers would like to have to have the ability to delete stuck checks if needed, but since it is by ip address, it is something that would be site specific. If it was something that had a GUI where the Kitchen Console had a link on the local side, but you could use a drop down box to assign the ip automatically so you are sure you have the correct IP per site. Because once you do get to kitchen console, it doesnt say which site you are in, and it could be possible to be deleting checks from another location, so we are not able to allow them to use that feature

The best thing about Connect Smart Kitchen is its versatility. I hvae used the solution in full service dining restaurants with 300-600 seats as well as fast casual restaurants with the majority of the business coming from digital channels and the food being consumed off premise. The product is so flexible that you can solve for almost any operational situation you can think of. I have you used several other kitchen management products from major POS providiers and none can match Connect Smart Kitchen

The Con, comes as a price for the solution being so flexible. It is not easy to configure. I have been using the solution for over six years now and feel like I am still a novice. I rely on my sales engineer to help with most of the configuration.

The new graphics capabilities compared to KDS.

We are a quick service chain with no need for 90% of the functionality of ConnectSmart yet we need to purchase the full package just to get the speed of service data.

Overall using Connect Smart Kitchen has completely transformed our kitchen performance. Our cook times have dropped considerably and the overall noise level in the kitchen has dropped.

I really like the cloud based management ability in the QSR portal it gives me the ability to easily manage the QSR platform for 35+ locations from my office. The portal also gives me the ability to view reports of ticket times and metrics on different stations by location to be able to identify bottlenecks or issues in the restaurant.

The portal can be confusing because of all the features that this software has. I think the layout of the management portal could be redesigned for ease of use with dropdowns or check boxes. This software is not for someone who is not tech savvy.

We have been fine with it. Seems to be the main player in the market.

The ability to space out the timing on our stations and correctly design plays based on it.

the inability to upgrade old versions to new versions