The Consignment Shop Software

4.67 / 5 (24)

Our advisors have recommended this product 8 times in the last 30 days

About The Consignment Shop


The Consignment Shop by SBS Solutions is a hybrid consignment management solution that caters to small and midsize consignment businesses across various industries like jewelry, furniture, books, apparel and more. The solution offers a suite of tools that includes point of sale, e-commerce, inventory, and customer management.

One of the features offered in The Consignment Shop’s solution suite is the ability to integrate with a store's website in real time, allowing for inventory to be listed, tracked and sold both on the web and in the brick and mortar store. The web store can be customized and payment can be made through different platforms like PayPal and Google.

The solution supports both on-premise and cloud-based deployment and can be used on Mac and Windows devices. The Consignment Shop can integrate with Quickbooks for accounting purposes and MerchantWare Services for credit card processing.

Services are offered on a monthly subscription basis. SBS Solutions offers support via telephone, email, and an online resource page



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Supported Operating System(s):

Web browser (OS agnostic), Windows 8

24 Reviews of The Consignment Shop

Average User Ratings

Overall

4.67 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(19)

4 stars

(3)

3 stars

(1)

2 stars

(0)

1 stars

(1)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 24 reviews

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April 2019

Melanie from Gadsden Arts, Inc.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

April 2019

Museum Shop Consignment

This is so much better than the system we had before. For the price, it's a good program. However, it's not the most user-friendly program, and is not very customizable.

Pros

- email reports to consignors
- commission tracking and payouts
- gift card feature
- having an integrated POS with consignment database is much more efficient than former systems (i.e. better than an Excel spreadsheet and hand-written receipts)
- good price

Cons

- unable to customize our own reports (particularly when fields are cut off because text is longer than what is visible)
- limited functionality (only can see one view at a time)
- biggest problem: difficult to locate sold items in multiples (because it internally assigns a new number for multi-item transactions, making it difficult for consignors to know what item sold)
- training was insufficient, and at time of purchase there was no manual, and manual is still not well organized (no page numbers), and does not provide enough information on what each function in the program means.
- printer runs off generic printer drivers as is not compatible with Windows 10, so provided receipt printer has issues (our receipts always print about 8 inches of extra blank space wasting precious resources; tech support unable to resolve)
- unable to switch label sizes at will (i.e. can only print one barcode size at a time, difficult to set up each barcode label)

Response from SBSSolutions

Replied May 2019

There are over a hundred reports available in the system that were designed with input from store owners which covers all sales, consignor and customer activity. We continually add new reports as requested and tweak existing reports as needed. The multi-item feature in our system is intended to be used for large quantities of identical store owned items, typically not consigned items. We offer free training for the first 90 days after purchase. A refresher training class is available upon request. Documentation is built into software. You can click a button and immediately get information that answers questions about how to use the screen you are on. There is a ?How do I? document that answers questions on the use of the software. The generic text driver is a feature of all Windows Operating Systems including Windows 10 and works with all compatible receipt printers. As for bar code labels, we do support multiple formats and you can switch between formats at will.

May 2019

sue from Seconds Count!

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Seconds Count! review of SBS solutions

Initially I had many problems networking several computers to use this program. SBS support worked with us for a long time until we realized the problems were with our computer hardware specialist. After changing to a different specialist, the program has been working very well for us. This program makes our sales much faster and provides reliable record keeping. Support is always available to help us when questions arise.

Pros

The software is reasonably priced, user friendly and has very responsive customer service.

Cons

Lack of adequate training when initially started used the software.

May 2019

Lou from Deja Vu Furniture and Accessories

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Excellent value!

The Consignment Shop has been one of the best things I have done for myself and my business. I wonder how I ever completed my job before I got this program.

Pros

I love that this program takes care of the majority of my book work. The staff is wonderful and always helps me when I call.

Cons

I wish there was a class I could sign up for so I could take advantage of all it has to offer.

Response from SBSSolutions

Replied May 2019

Lou, Please give us a call and we can schedule a training class for you or I will contact you if I don't hear back from you. SBS Solutions Support Team

May 2019

Jeanie from Mable Sophia Berg Flea Market

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4.0

Customer support

1.0

Functionality

4.0

May 2019

The Consignment Shop by Jeanie T

It just makes the processes easier, so much better than doing it all manually.

Pros

There's really not to much that I don't like about it, Plus the customer support is fantastic & they never make one feel less than when a customer doesn't understand the workings of the program or some of the how to's.

Cons

Sometimes it has been difficult to navigate, but only because the user was not familiar with certain aspects.

May 2019

Travis from The Clapboard House

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

This is an amazing product

This system has completely changed the way we as a small business keep up with our consignment inventory as well as sales in such a positive manor.

Pros

This program has eliminated so much paper work as well as making our overall business run more efficiently. We couldn't be more satisfied!

Cons

We have nothing negative to say about this software. We are more than pleased!

April 2015

LIANNA from Not Too Shabby

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

April 2015

I LOVE THIS PROGRAM!! Simple and Easy to use, Even for a beginner!

I did my homework, I checked all the stores similar to mine in the area, and on the mainland to see what everyone was using. I was able to discern that there were about 3 programs people seemed to be using. The best advice I got was to check out SBS Solutions. I googled the 3 different programs, and I googled SBS Solutions and read the reviews and loved that they had 24/7 SUPPORT! That was the biggest thing for me as I have a brain injury and was afraid I would not know how to use any given program and would need help. I phoned them and talked to John and he was sooooo nice. He explained everything to me, I bought the program and they have helped me every step of the way to grow my business! They train you at the beginning for several hours and it was so simple to use I couldn't believe it! There is also help on the program you can look up at any time. I found the quality of the cash drawer and printers to be above what I was expecting. I am so glad I trusted the reviews of this program and went with them. They don't push you at all to buy, just inform you, and I can't stress this enough: I am also glad I bought the whole package instead of trying to find everything myself! I have not had any problems with my program or printers/scanner in over a year of use. I can call them anytime and they are there to help me and I live in Hawaii and the time difference is crazy! They always answer or call me right back. I can only say I am so HAPPY I found SBS Solutions and these wonderful people to help me build the best business I can! They are amazing!

October 2018

Sandra from New Beginnings Consignments

Company Size: 1 employee

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

New Consignment Shop Owner and delighted with this program. Purchased it May 2017 and have never regretted. Wonderful support!!! I can call anytime..

I would recommend this to everyone starting a consignment store brick and mortar or on line. Why pay more when you get everything right here !!!

Pros

User friendly and the price is great. I shopped around and there is no one else that provides the quality and customer service for the great value of this program.

Cons

So far I'm extremely happy. The staff is so helpful, respond to my inquiries quickly and always have a positive answer or solution for me.

April 2015

Elayne from Charm Consignments


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2015

The BEST decision I made when opening my consignment shop!!!!

Pros

I absolutely made the BEST decision when I chose SBS Solutions for my consignment software...that is the 100% truth. It's easy to navigate and the reports are what really helps me. I've had to call John several times when I accidentally disconnected my computer and every time he walks us through connecting it again with such patience and ease.

I recommend this software to anyone who wants to open their own consignment shop. I'm very fortunate to have made this selection!!

Cons

There is nothing I can honestly say that needs improvement. I'm completely satisfied.

August 2015

Carrianne from Piggy in the Middle


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

August 2015

A lifesaving product that's easy to use and saves hours!

Pros

The product is very easy to use and does everything you need it to do, plus lots more! The support team and very helpful, have never let us down if we needed a question answered on something tweaked and their response time is brilliant (and that's with a 5 hour difference in time zones)

We wouldn't hesitate to recommend this product. You won't be disappointed you teamed up with this great company.

Cons

We haven't found anything to complain about yet and we've used it for 3 years.

August 2015

Maria from Madame Couture's Consignment Boutique


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

August 2015

I feel in love with the software when I was looking for software and i

Pros

I love how easy and uncomplicated the software is. The customer service is by far hands down the best that I have had in a long time.

Cons

I wish the software was able to assist businesses with multiple locations in real time, instead of having to have a license for each location.

April 2015

Mandee from Jelly beans consignment


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

April 2015

Excellent and easy to use

Pros

Customer service is so helpful. Very easy to use and have done so for 10 years.

Cons

There's nothing I dont like. They are always helpful and this is super easy to use. They do frequent updates and make it easy even on the software dummy's.

February 2017

Kevin from Vapeco

Company Size: 2-10 employees


Ease-of-use

5.0

Value for money

5.0

Customer support

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