What are CrunchTime users saying about the software?
Read what people like you have said about using CrunchTime software through verified user reviews
User Review Highlights
4.43
14 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Accurate and reliable food and beverage costs. Reporting abilities from micro and macro levels."
"The best part about this software is how highly customizable it is in order to meet our business needs."
"Also, all the tools that are available to help you troubleshoot your inventory variances are amazing. Finally, their embedded help is hands down the best I have seen."
"The inability to edit commissary orders after they have been reconciled, even though you can do that with vendor orders can be difficult if your business uses commissaries to supply their locations."
"Unfortunately, there is no wiggle room or grey area to account for things like spills, or, for example, extra inventory that may be used that wasn't rung in or charged for an upcharge."
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Showing 1 - 14 of 14 reviews

Ramon
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Restaurants
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2020
Crunchtime your restaurant back of house experts
We have been using Crunchtime for a very long time, I would say around 8 years. It has always worked well and our experience has been exceptional. We purchased another company some time ago which used a product from the competition and we decided to try it out for a while and then decide if we would migrate away from Crunchtime or migrate the new additions to Crunchtime. After discussing with the users it was an easy decision to migrate the new restaurants over since Crunchtime's features set is much more complete than that of the other system that we tried.
Pros
1. Cloud based software as a service 2. More features than the competition 3. Easy to integrate with different systems 4. Willing to adapt to business needs 5. Will take good ideas or suggestions from clients and upgrade system adding benefit to all customers
Cons
1. Some processes were easier to execute on the fat client that has been discontinued 2. They did not have native integration with some POS until last year. But they did provide us a third party that helped with that and we used them in the mean time.
Reasons for choosing CrunchTime
Crunchtime has a lot more features and they are more willing and available for integrations with other systems. Right now we integrade Crunchtime with our POS and with our central accounting software which saves us a lot of time in processing different information that goes to and comes from our restaurants.
Sara
Company size: 501-1,000 employees
Industry: Restaurants
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2019
Inventory Management
Would recommend Crunchtime to anyone looking to solve for cost of goods and labor. There are a great deal of reports and functions in this database that help your teams from restaurant level to C-level make better business decisions. The customer service team is quick and helpful which makes resolving any issues that may arise less stressful.
Pros
Accurate and reliable food and beverage costs. Reporting abilities from micro and macro levels. Consistency
Cons
Learning curve with new users can cause issues with ease of use.
Reasons for choosing CrunchTime
Crunchtime fulfilled more of the business needs we were looking to solve for.
Tiffany
Company size: 2-10 employees
Industry: Food & Beverages
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2022
So easy a toddler can operate it
Pros
I love the features this platform has to offer and love it keeps track of inventory and sales on one thing and keeps it organized as well
Cons
Nothing at all I can think of it's agreat software program
Thomas
Company size: 1,001-5,000 employees
Industry: Restaurants
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2018
Still working out bugs
Although their support team struggled, they were courteous and understanding in regards to wanting to help.
Pros
It works when data is entered absolutely correct. The finite details of statistics and projections are a little out there.
Cons
Customer support, at least half the time seemed to be learning their own product when I called in. Most of my questions or concerns required a call back by their team.
Gary
Company size: 501-1,000 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2020
Greatest Inventory System
I have had nothing but good experiences with CrunchTime. Their support is the best I have dealt with compared to any other software I have used (especially than any of the multitude of POS support teams I have dealt with).
Pros
The best part about this software is how highly customizable it is in order to meet our business needs. The purchasing controls and the way that it highlights reconciling issues to help prevent mistakes is great. Also, all the tools that are available to help you troubleshoot your inventory variances are amazing. Finally, their embedded help is hands down the best I have seen. It does not just send you to some message board where maybe you find the information you are looking for but brings you right to the pages that correspond with where you are in the app at the time.
Cons
It is very unforgiving, in some areas. The inability to edit commissary orders after they have been reconciled, even though you can do that with vendor orders can be difficult if your business uses commissaries to supply their locations. Also, the need to create multiple recipes to deal with mods or togo vs dine in can create a lot of extra work vs having some functionality where maybe there are flags that designate what should be in a recipe would make it much easier.
TJ
Company size: 201-500 employees
Industry: Restaurants
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2017
Crunchtime inventory management
Not sure of the price exactly...but great tool to control costs, manage ordering and revealing waste. Worth the investment
Pros
Very detailed. You can drill into any item to see usage, theoretical and actual, refer to recipes, yields, etc. Assists with ordering, updating prices, and costing plates
Cons
Some features are monotonous, like entering data, unnecessary steps are needed to review reports. Customer service wasnt always the most helpful, although not needed all that much
Margaret
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2018
thorough, great for quality control
Pros
Going off of previous inventory cycles, Crunchtime tells you exactly how much product you should have and exactly what you are missing and integrates well with your POS
Cons
Unfortunately, there is no wiggle room or grey area to account for things like spills, or, for example, extra inventory that may be used that wasn't rung in or charged for an upcharge.
TJ
Company size: 201-500 employees
Industry: Restaurants
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2018
Easy to use, very detailed, all the info you want to know
One of the better inventory management systems I've worked with
Pros
Easy to look into inventory, shortages, usage, etc. Lots of reports for p-mix, costs, sales history, etc.
Cons
Not easy to set up. Very time consuming. Not a big con...but set aside some time. Customer support lacks when there is an issue, but not often did I come across an issue
Christine
Company size: 10,000+ employees
Industry: Restaurants
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2020
CT
Pros
It's an all in one software. No need for other programs.
Cons
some search options are not user friendly, would prefer a fresher look
Joe
Company size: 51-200 employees
Industry: Entertainment
Time used: Less than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Great for Large Groups
Pros
This will drill down deep into the details of your COGs and labor controls, its really great. Inventory management is hard to get right and they do it well.
Cons
It's not the most intuitive interface for managers, but with some training this is remedied. It could use a UI upgrade.
Donald
Company size: 10,000+ employees
Industry: Restaurants
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2019
Great Back Office Solution
Pros
Ease of Use Features Saves Time and Money Makes operators lives easier
Cons
Can be expensive for smaller operations

Jennifer
Verified reviewer
Company size: 2-10 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
easy to use
Pros
we love using this product to do our truck orders and input inventory great layout and easy to use
Cons
works great i have no issues with this software

Response from CrunchTime! Information Systems
. . .
Replied June 2019
Angel
Company size: 501-1,000 employees
Industry: Food & Beverages
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2020
Crunch-time back office
Overall the crunch-time back-office I believe is really a great inventory app option to use and keeping track of all store and business inventory
Pros
What I like about crunch-time back office it is an easy and great way to keep track of your inventory and sales
Cons
Cons to crunch time back office and sometimes it takes a couple days for the system to come back up if it goes down
Michael
Time used: Free Trial
Review Source: Capterra
February 2016
BOH enterprise management
Smart system. Always ahead of the curve. No charge for updates and scales incredibly well across all restaurant locations
