CStore Essentials Software

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CStore Essentials Software

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About CStore Essentials

CStore Essentials is a retail operations management solution, which helps convenience store owners create promotions for customers, keep track of services offered and manage all fuel tasks from within a centralized platform. Key features include lottery management, live sales, pricebook, inventory management, user access levels and fuel management. Teams using CStore Essentials can track employee tasks like clocking in and out and calculate pay hours, as well as compare cash flows and balances through the automated financial reporting dashboard. The system connects with existing payroll systems to generate reports of employee timesheets in order to emit payments. CStore Essentials enables businesses to integrate tobacco loyalty with their POS and track purchases, ...

CStore Essentials Pricing

Per store.

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Available

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CStore Essentials payroll and tax rates settings

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CStore Essentials User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

4

Customer support

2.5

Functionality

3.5

Showing 1 - 5 of 14 reviews

Imran

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2017

Great program with even better management and support

It is a complete program and make managing the business much easier. Everything is at your fingertips. Very well designed program and even better support staff.

Pros

You can count on these guys. They have a wonderful onboarding process where they hold your hand through the installation and setup. I highly recommend this program as it is a complete system. Also Alvin is wonderful to work with.

Dan

Company size: 2-10 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

July 2020

Great Product for Beginners

I don't know how I would manage my business without the use of this app.

Pros

I would have to say that the product itself is intuitive and easy to use. I did not use the support department to setup my software, I simply did it on my own and I found it easy to setup. I track my lottery, sales, inventory, and price-book through the program. I am slowly teaching my employees to use the program as well. The app is nicer than some of the others that I have seen.

Cons

There is always room for improvement and this software is no exception. To being with, user permission levels are not customizable. They do give you a list of "levels" that have worked so far, but there is not a detailed list of what levels have for permissions, you have to kind of go about it through trial and error. When I asked CS about the different levels, the answer I received was that the levels name says it all, but that is not the case. The app that you can use on your phone has several faults.... When creating custom price or promo groups, you can not edit existing names or delete duplicates, which is EXTREMELY annoying. When adding new groups, you get an error, but I has really created the group, so not knowing any better in the beginning, I have multiple groups of the same nature. When making promo changes, you have to log into the website in order to send changes to promo groups, but you can send price changes directly from the app. On the website, multiple reports do not work properly if at all. It is very hard to customize the Day Closing feature. No customizable reports!! Scan Data is nice, but I keep having issues with RJR reports.

Reasons for choosing CStore Essentials

The price

Hitesh

Company size: 11-50 employees

Time used: Less than 12 months

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
1

Customer support

out of 5
5

Functionality

out of 5

November 2016

Best software, Worst customer service

I would say they have done an awesome job creating this software, I mean they have paid attention to all the detail work that, as an owner want in a software. I would say there is not that many company offer what they offer for a price and features. they had mess up in one department and that is their customer service. I mean really if you know that you had cover everything in your software and such an unprofessional service. that is totally unexpected by users. if you call or email their tech support you will not get an answer for few days and even if you call them and ask for the status they may not even remembered it and you might have to explain you problems over and over. in case if you get lucky enough, where they fixed your problem, they will not notify you that its been resolved. I would not bad mouth them at all , but I would tell them to pay attention to their customer service. for people I would say that this software is a one of a kind in c-store back office software industries. it got a bright future for sure if they take care their customer.

Pros

software features, delivery scan , plu management, lotto report , lotto scan gas delivery gas price change etc

Cons

seriously there is nothing I can point at it and say I don't like this section.

Response from CStorePro

Mr. Patel Thank you for your kind feedback regarding the product and functionalitys. With regards to the customer support, I am happy to inform you that as of Dec 31, we hired 3 new support reps to meet our demands and are now trained for basic support issues. We have seen a reduction in our support wait time from 12-15 hours to 30 to 45 minutes for most issues. We continue to look for support agents so we can get that time down to 15-30 minutes but its important that we find someone who has cstore experience as well as a technical background. Please continue to provide us any feedback so we can continue to import our product and support. Have a wonderful day.

Replied February 2017

Zakir

Company size: 2-10 employees

Industry: Consumer Goods

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

September 2021

CStore Pro - Review

Moderate. If lottery Module is fixed, than this product can become a very desirable product.

Pros

Inventory Management and lie sales reporting

Cons

Lottery Module. It is not compatible with Hoosier Lottery scratch offs. For Hoosier lottery, the way scratch off are designed, you dispense tickets from high to low serial number. Whereas, in Cstore pro, it does not allow that or it does not have this flexibility.

kinjal

Company size: 2-10 employees

Industry: Retail

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
1

Customer support

out of 5
5

Functionality

out of 5

November 2018

CUSTOMER SERVICE

As i said i am been using SSCS and PetroSoft back office system over more than 5 years so i have good idea how to use back office software , but i would like add to comments . Cstorepro customer service very very poor. they do not call back or if they do then you have to wait few hours or sometime a day.or as customer you keep on trying to reach out to them. but compare to prices they offering you can beat their system. they can charge little extra for monthly subscription and hire some extra people to improve customer service.

Pros

i used to use SSCS and Ptero soft and i still use in some of my other store. SSCS and Petro Soft are very time consuming and complicated to use compare to cstorepro. in store pro there are amazing features like live transaction, bulk price change,even you can do live inventory to.

Cons

if you are new to back office system you will not find easy to use. Cstorepro software offer everything a c-store need. but for the first time user will not be easy task. its like comparing ios-android.

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