Overall, when the system runs smoothly, it is easy easy to navigate and helps us keep track of our inventory more efficiently and creates a faster checkout process for our customers.

How easy it was to learn to navigate the back office and POS.

It freezes up and kicks users out at random, causing the user to have to clear the cache, and log back in. All work is lost when that happens. Which can be time consuming if it happens repeatedly.

POS functionality and ease of use once one get familiar with all its options. Searching and drilling down for specific items, brands, etc is very helpful. Reporting is extensive if you get the report design package. Staff extremely knowledgeable and helpful down the line: sales, implementation, and customer service.

Just getting familiar with program. I don't have any cons.

The overall best part was signing the termination of the contract three years after we started. After it was determined that the software would not do what they said it would do and they agreed in writing it couldn’t do what it was sold to do they would not terminate the contract and refund thousands of dollars spent on a system. So we paid for 36 months on a system that never processed an actual transaction. We also revoked ACH authorization for payment in writing and they still continued to ACH. We also tried to reach out to members of the leadership team and all of our communications including communications that were mailed physically were never responded to or acknowledged.

This software in theory is great but it does not actually get going

The features that were pitched to us in all of the sales presentation turned out to be things that could not be delivered and implementation. Almost 9 months of back-and-forth with the implementation teams never could get system running.

Very good! No bad experiences throughout the system!

Fast & easy to use! Efficient in sale tracking and customer management!

We have no complaints about the platform!

As I said, the employees have gone above and beyond to make sure our transition was as easy as possible while still keeping business running as usual.

The training staff, Quinn in particular, have gone above and beyond when it comes to getting us ready for the transition into a new system. He has gone over things more than once when they werent clear, as well as spending extra time to make sure things during the transition, everything was set up promptly and correctly.

I feel like the back office could be set up a little better and clearer when it comes to the different applications.