Cybex Enterprise Retail Software


11 reviews(5.0/5)
11 reviews(5.0/5)

Founded in 1986, the retail software suite from Cybex includes point of sale, inventory management, distribution and replenishment, warehouse management, CRM, and e-commerce.

The Cybex Enterprise Retail Suite focuses on information accessibility. This system allows users to manually and automatically input data, organize it as their business sees fit, and access this information from one central location. This software is ideal for mid-sized and enterprise level retail operations that are managed from one main headquarters location.

Users that wish to integrate web sales can do so with Cybex’s e-commerce integration. Cybex currently offers its Enterprise Retail Suite as an on-premise solution. The system is built on Microsoft .Net technology and runs on a Microsoft SQL server.

 

Supported Operating System(s):
Web browser (OS agnostic) , Windows 8 , Windows 10

11 Reviews of Cybex Enterprise Retail Suite

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  • Chris from Coastal Culture Inc.

    Number of employees: 51-200 employees

    March 2017

    Great Solutions for Retail Chains

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The thing I like about Cybex is their responsiveness to your issues, whether it is a support issue or needing a software solution for your business challenge. They are ready and willing to work with you on a timely basis and they get it done! Also, being able to access the President when real problems arise is a great thing.

    Pros

    Functionality, ease of use and the improvements over time.

    Cons

    Sometimes POS is not as stable as we would like.

    Review Source: Capterra
  • Carolyn from John B. Malouf, Inc. dba Malouf's Fine Apparel

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    February 2017

    Satisfaction The Key to SuCCess

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our retail business has been working with the Cybex POS systems for many years and have had great success with the experience. I highly recommend Cybex as a reliable source for record keeping. The support team that Cybex has on staff are all professional, prompt, and always have an answer for any questions that we have asked. Their response time is within 24 hours of every call. Cybex has tremendous reporting capabilities from the large corporation to the small mom and pop locations. The whole team at Cybex feels the customer is number one. They have planned for your success and your satisfaction using every facet of their company. You can not go wrong dealing with the team at Cybex.

    Pros

    Various methods of gaining reports about inventory. Ease of reviewing day-to-day sales using the sales summary.

  • Carson from Cudmore Group Inc

    Specialty: Other specialty retailer

    Number of employees: 11-50 employees

    February 2017

    As Good As It Gets

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have been with Cybex for 13 years now. There are so many aspects that we really like. First off, the ease of use at the POS is very important. Training of staff takes mere minutes, everything works perfectly, so mistakes are almost nonexistent. When it comes to supporting, you are answered right away by someone who will handle whatever issue you have right then and there. No endlessly pushing buttons, no speaking to someone from another country, you get an experienced tech who knows what they are doing. It's a huge benefit, I can't stress that enough. We also appreciate the custom reporting functions. The system is reporting happy as it is, you can analyze so many things from so many areas, but if there's something specific you need, they build it for you. Stock integration is also fantastic. The system tells us what to replenish our stores with, tells us what stock to order from which company. Cybex has turned us into inventory experts without even trying. Integration into accounting is seamless and works perfectly. From my perspective, everyone in our organization loves Cybex, from the ownership on down to accounting, at the store level, at the warehouse level, we are as glad we chose Cybex now, as we first did 13 years ago.

    Pros

    Ease of use, accounting integration, custom reporting, being such a powerful system at such a great price point, and the best support you could ever ask for.

    Cons

    Assigned representative doesn't live in my hometown, so I can thank him personally.

  • Suzee from Ingledews Shoes

    February 2017

    superb tech support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The system is user friendly. Transition was smooth and customized reports were very useful. Their support team is professionally trained and gives us a prompt response to resolve any issues. Hats off to everyone in their team.

    Review Source: Capterra
  • Don from Spanner Limites

    Number of employees: 11-50 employees

    January 2017

    Cybex Software and Support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We have used Cybex software for many years. Functionality is great. The software is intuitive and training new people at both the front and back end is easy. The support we receive when we have questions is both fast and thorough.

    Pros

    ease of use, responsive support

    Review Source: Capterra
  • Eric from Daffodil Ent Inc

    Number of employees: 51-200 employees

    January 2017

    Cybex rocks!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We've been with Cybex since 2007 and love the ease of their POS, the wonderful support staff, and how easy it is to customize their reports.

    Pros

    Ease of use

    Cons

    Markdowns don't always make it to the POS

    Review Source: Capterra
  • Andrea from Cudmore Group

    Number of employees: 51-200 employees

    January 2017

    CYBEX REVIEW- A GREAT SYSTEM

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have been dealing with Cybex for 10 years plus and I feel that they provide excellent customer service any time that I have contacted them. The staff that I have dealt with are always professional and there for me to fix the problem for me anytime that I have contacted them. The support staff is easy to reach and very knowledgeable about their products and services, they respond to my emails or fix the problem quickly notifying me when resolved. I find the Cybex system easy to use with very little problems, I find the system fast, reliable and they are always updating and improving their software so that they can provide us with the best customer service and software that we need. The POS system is easy to use and allows us to train new staff quickly and efficiently with minimal assistance. I find it very User Friendly. In general, with our company having numerous locations, Cybex has been always there to help us with any problem or to have new locations up and running fast. I would highly recommend this system!

    Pros

    Very reliable, easy to use system with friendly and excellent customer support.

    Review Source: Capterra
  • Edin from HATLEY, INC.

    January 2017

    Work with Cybex Systems a Great Experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Hatley has worked with Cybex for over 10 Years and I'm part of that great Experience, Cybex it is an Amazing tool not only for our Stores but also for the Sales Integration on our head office, Cybex is a Great Customizable System, open to our new necessities with permanent updates Looking towards the future. One of the most important value that Cybex has it is the response of their Support Team, at any time is outstanding and for me one of the Best across North America

    Review Source: Capterra
  • karrie from Hatley Little Blue House

    January 2017

    Retail Coordinator

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Cybex provides excellent customer support service. They are always there to help us. Support staff is helpful, friendly and easy to reach. They respond to all my emails and calls in a timely manner. They will always work with me until my problem is solved. Tech support is very knowledgeable of the product. Their online portal has lots of information and helps files providing us with quick solutions to any problems. Support staff is always there to answer my calls with any questions or issues I have. Someone is always available to assist me with the very minimal wait time. I would recommend cybex.

    Review Source: Capterra
  • John from CVC LTD

    June 2011

    Easily grow with

    Ease-of-use
    Quality
    Support

    I totally recommend this system to anyone with 1 or 400 locations. Like I said, growth within the system is easy and very inexpensive.

    Pros

    I found Cybex' core pos a breeze to work with, why? Training all my staff took no time at all. Cybex provided us with cheat sheets and full training manuals. Our warehouse manager loves the inventory solution and is buying more handhelds for his team. Cost is minimal, actually I think they underprice their software for what they offer. Truly an amazing value.

    Cons

    Technical support closes by 9pm but thats fine.

    Review Source: Capterra
  • Steve from Skywalker Ltd

    June 2011

    Version 8 saves me money each month

    Ease-of-use
    Quality
    Support

    Mid-High end Tier 1 and 2 retailers not utlizing Cybex's Advanced Series with their pos are losing money each year, guaranteed. We've been on Cybex Systems for over 3 years now. Updated to v8 this year and can't say enough about the Advanced modules we've added to the core pos system.

    Pros

    Business Intelligence solutios are no longer a tool for top-tiered retailers. Price, feature, and performance characteristics of Cybex Retail BI Module have made it possible for middle-tier retailers to make use of sophisticated analytical tools.

    Comprehensive set of reporting and presentation tools to assist in making actionable decisions about future inventory levels, and analyze current and historical data about product movement through the supply chain to impact future order cycles.

    Utilize Business Intelligence to influence and even drive merchandising decisions in the areas of initial merchandise allocations , replenishment of orders, assortment planning by store and merchandise classification, promotions and marketing, store and associate performance measurement and other indicators that are measured by the information stored in your data warehouse.

    Cons

    I'm not really sure of any cons with the Cybex System. I can't find anything yet, but when we do we will post it live here again, thanks.

    Review Source: Capterra
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