PawnMaster by Data Age POS Software


 

Data Age provides point of sale (POS) solutions for pawn shops, and other specialty retailers. The systems offer optical identification scanning, barcode/UPC scanning, biometric validation, and law enforcement reporting.

The system supports pawn retailers of all sizes. Store owners can implement the Point of Sale functionality stand-alone or can purchase a suite of applications that include inventory management and customer management.

PawnMaster helps eliminate customer fraud by offering serial number tracking, identity verification and detailed verification checklists for high-end items.

The system also includes fingerprint technology to check customer identity as well as prevent employee fraud and barcoding to speed up and streamline inventory management. Data Age also offers digital surveillance systems as an optional add-on.

PawnMaster implementation includes online certification that can be done at the customer’s own pace. It can be scaled to meet the needs of both single stores and franchises with a hundred locations.

 

PawnMaster by Data Age - Store dashboard
 
  • PawnMaster by Data Age - Store dashboard
    Store dashboard
  • PawnMaster by Data Age - Price guide
    Price guide
  • PawnMaster by Data Age - Quote
    Quote
  • PawnMaster by Data Age - Multistore management
    Multistore management
  • PawnMaster by Data Age - Customer info
    Customer info
  • PawnMaster by Data Age - Thumb print capture
    Thumb print capture
Supported Operating System(s):
Windows 8

10 Reviews of PawnMaster by Data Age

 

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Software Advice Reviews (5)
More Reviews (5)

Showing 1-5 of 5

Nadya from Worldwide Management
Specialty: e-Commerce
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall would definitely recommend to anyone in need of this kind of software.

Pros

easy to use, fast software, does not take forever in load time, updated frequently so it's true to inventory

Review Source
 
 

James from Pawn Depot
Specialty: Pawn shop
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Must have for any pawn shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have using pawn master sobe the early 90s, the customer support is top notch and it's easy to learn/teach. It provides excellent inventory control as well as keeping track of pawns. Adjustable rate tables and access to forms. The reports allow you a comprehensive view of what's working and what's not. I can't imagine using anything else.

Pros

Ease of use and gentle learning curve

Cons

The only cons would be nitpicking and are easily worked around (cost may be a factor for small shops)

 
 

Jeff from Lone Star Pawn
Specialty: Pawn shop

September 2016

September 2016

PawnMaster/Data Age

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The Software is fine. it works fine. You can probably find better Pawn Software on the market and you can probably find worse. The customer service is very bad.

Likes Least

I have used PawnMaster for 8 years and the tech support is absolutely horrible as is there customer service and it has consistently stayed that way. Last Problem....We have called 4 times trying to get an update over the last month, they never called back. Finally talked to someone 3 days ago about the update. Told him I was paying once my credit card cycled and he said okay. No worries. Call tech support and they will give you the update. We call. They don't return the call. Today we try again. They tell me I have until a certain day to pay the bill, Oct 5th. Today is Sept 28th and they won't give updates until I pay the bill. The bill was not late. This is the first I have been told of that, by anyone at data age. Very Frustrating. This is not the only time we have had trouble with their customer service. The product is okay, I am sure there is better software on the market and probably worse software as well. What makes me not recommend the company is the customer service.

Recommendations

There are a lot of companies out there who value business. Money is too hard to come by in this day and age. Choose a company that will appreciate your business. Choose a company that will appreciate you as a customer. If you sign up with data age/pawnmaster you will be stuck with them, like I am. You will have to deal with below average customer service and people that don't value you as customer.

 
 

Matthew from Cashbox Jewelry & Pawn
Specialty: Pawn shop

February 2015

February 2015

Reporting in on the Reports!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The Reports are very useful and necessary for maintenance and monitoring store performance. There are options included in this software that are so much more advanced than TOPS and other software I have used in the past. Integration with text messaging and eBay posting is very useful! Whenever I need help or have an issue, the tech support remotes into our terminals and helps out.

Likes Least

Every once in a great while, there was a glitch where an item was rung up twice or something similar. After a call to Data Age, they were able to resolve it very quickly over the phone, though.

Recommendations

Use the recommended hardware, scanner, and fingerprint reader. It makes setup a lot easier!

 
 

Michael from Hidden Treasure
Specialty: Jewelry

January 2014

January 2014

Service Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product seemed convenient and easy to use at the time of purchase. However, after years of use, it has been less so.

Likes Least

The price point is 3 to 6 times higher than anything else on the market, and they do not return our phone calls.

Recommendations

Find another provider; they are horrible at service. There is no training provided, and they cost 3x more than anyone else.

 
 
 
Showing 1-5 of 5

Roger from Jolly Roger's Guns Gold & Pawn Inc.

August 2017

August 2017

We have been using Pawnaster for 2.5 years now and could not be where we are today without it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use and PMs outstanding customer service. PM is always ready and able to help us with any questions we may have

Cons

Some parts are a little not intuitive. These are few and far between, just a small few areas........

Review Source: Capterra

  Response: Data Age Business Systems, Data Age

Date: September 2017

September 2017

 

Thank you for the wonderful review, Roger! We are so thankful for our savvy customers like you. If you ever get stuck on something, our team is always here for you!

 

Mike from american family Pawn & Guns

August 2017

August 2017

Great over all, helps organize inventory, and money.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allows us to view past sales with each . View edit and change things and keeps full records. of everything done. Such as if we edit a price because it not in season , and then bring it back up while in season, you can see the history of the price changes.

Cons

if i am doing something and i click wrong thing, i hate having to long in each time to do something, like to back up and then send police report to leads online, i have to log in back up, then log in again to do report, then log in again to send police report. wish i can do multiple things from one log in.

Review Source: Capterra

  Response: Data Age Business Systems, Data Age

Date: September 2017

September 2017

 

Mike, Thank you for the great review!

 

Jeni-Lei from Ruby Mountain Pawn
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Best decision I ever made for my #goldenballs! Don't waste $ trying to polish any other old system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Increased productivity and employee efficiency, customer retention, continued business revenue and growth, peace of mind being able to access customer support. Going home an hour earlier at night because I'm not stuck doing paperwork that the system now keeps me compliant on. BTW this survey doesn't list my Industry. I am a PawnBroker so I'm not just Retail, I'm not just a Lending or Financial Institution, I'm not just Firearms or Jewelry, I'm not just.... I have the biggest #goldenballs and my industry sports three of them because our history is rich and listed in scrolls before Christ. My class, My Industry, is Pawn Broker.

Pros

Customer Support ... I knew when I first saw the software it is what I wanted my little shop to have but I didn't think I was big enough nor could I afford it. Now I know I should have started with PawnMaster because my business would be more than just a little shop with big dreams. Over 28 years with trying to get three different systems to run my business and keep me competitive was a waste of money. Had I purchased PawnMaster this old girl wouldn't be trying to learn new tricks but at least the trick is easy to use and the spotters (Customer Support) can handle my flips. Every week we implement a new Feature or Functionality that put us one step closer to moving ahead of not just the pawn competition but the retailers too. Quality- I haven't had a single issue with the software and they even worked with me to help it work on some of my old equipment. Ease of Use -- Each of us has a different learning curve but their Customer Support helped me set up the system with the features I needed for my business. This means that my employees weren't flying blind trying to figure out how things worked and if they had a question Customer Support was right there. Value for Money- Put a price on being more efficient, put a price on customer retention and incentives with the rewards program and many other Features. Looking forward to expanding and growing my revenue and business with the Quality Support system of PawnMaster and the DataAge team!

Cons

I have to be here to run it, LOL, just kidding. I haven't found a real down side yet. I am thankful the sales representative didn't give up on me even after over a year of calling. I am thankful they helped me find options and funding to get the system and make it work for me. The downside has been my stubbornness at not accepting that the change would save and make me money. The thing I like "least" about this software is that some people reading this will still not be convinced that my #goldenballs aren't just trying to con them.

Review Source: Capterra

  Response: Data Age Business Systems, Data Age

Date: August 2017

August 2017

 

Jeni-Lei -- Thank you for the wonderful review. I've loved getting to know you through the course of your onboarding. You never fail to make me laugh so don't be a stranger! I hope you can make that trip down to see your BFF soon and of course, fit us in here at Data Age too. :)

 

Shawn from Fort Scott Gun & Pawn
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Overall good experience. From Len to the rest of the team, response is great.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

See previous comments. Better overall understanding of our business.

Pros

Ability to track our inventory better and overall tighten up the ship in regards to our business. Bar code price labels really spruce up our professional image. Scanning DL's in saves tons of time in identify and logging in customers.

Cons

Has frozen up a couple times so far which causes us to have to close out the program and re-open it. Drop down menus don't always take selection first time. Windows 10 updates disrupt camera and printer drivers.

Review Source: Capterra

  Response: Data Age Business Systems, Data Age

Date: September 2017

September 2017

 

Thank you for the review, Shawn! We look forward to many years of success together.

 

Nancy from A Pawn USA LLC

August 2017

August 2017

Top notch customer service! Always available immediately to help!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The ease of navigation through the system. New employees figure the system out without any problems.

Cons

small hiccups on occasion , they are always fixed immediately. Mainly the issue i have is selling firearms is different when it is a sale or a layaway

Review Source: Capterra

  Response: Data Age Business Systems, Data Age

Date: August 2017

August 2017

 

Thanks, Nancy for your kind words! We love having A Pawn USA as a customer. Can't wait for our next visit!