DoorDash

RATING:

4.3

(155)

About DoorDash

DoorDash is a food ordering and delivery platform that connects customers with local restaurants and businesses. DoorDash empowers merchants to grow their businesses by providing an on-demand delivery fleet, data insights, and built-in marketing tools that assist the end-to-end online ordering and delivery process. Customers can browse over 300,000 local and national brands, submit online orders directly to restaurants, and receive their orders on time.

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

DoorDash Pricing

Contact DoorDash for more information on pricing.

Free trial: 

Not Available

Free version: 

Not Available

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DoorDash Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for DoorDash

1 - 5 of 155 Reviews

User Profile

Faith

Verified reviewer

Internet, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

DoorDash is apart of the future.

PROS

I love how easy it is to use this app. I also love the interface.

CONS

I have no cons or what I liked least about DoorDash.

Alexis

Education Management, 5,001-10,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

DoorDash for Food

PROS

I like how easy it is to use DoorDash. I often order food because, as a teacher, I have a very short lunch break. Since I am not able to go out to get food, I need to order when I wasn't able to prepare a meal beforehand. DoorDash always delivers in a timely manner. It is easy to communicate with the driver. The fees charged are the same as other companies, if not less. There are also promotions that can be used, which makes the experience better.

CONS

One thing I dislike about DoorDash is that it doesn't have as many restaurants as other similar services. If it had more options, I would order more frequently.

Malika

Writing and Editing, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2023

Worst food selivery service ever

It is the worst experience ever. I had order here a couple times but each time I order there is a problem. Onetime my order was left at the wrong place, the picture sent had wrong address but order itself had right and customer service refused to help. The other time they refused to help after my order was cancelled after the restuarant accepted it and we waited 1 hr for food.

PROS

It gives you option to get instant help from bot.

CONS

The delivery is not accurate, you are likely to get your order 30 kins past the delivery time frame. The customer service is worst and not helpful at all. They would tell you simply they can't help you due to policy even if it is regarding not receiving your order, missing items, food quality issues, cancellation from restuarant after 1 hr wait, etc.

Kelsey

Food & Beverages, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed December 2023

Convientcey

I liked the flexability to work, it was a cool little side job

PROS

I like that I could go out and work anytime I felt like it. It's really cool the way it works and makes everybody lives a lot easier with food being delivered to your door

CONS

Sometimes food gets delivered cold, and the lines to pick up the food can take a super long time . It also takes alot of gas to get paid $4 per order and sometimes not even get a tip

Joshua

Legal Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Almost Too Easy to Order Food

DoorDash is a great product that makes food delivery incredibly easy. It can be expensive and there can be mistakes with the order, but the overall benefits outweigh the bad parts.

PROS

DoorDash has made it almost too easy to order food online and have it show up to your door in under an hour. They have an impressive display of restaurants to order from. The app got even better lately with the integration of grocery shopping and picking up your packages.

CONS

The thing I like the least about the software is the added cost that is baked into every item. If I compare the prices on the app to the prices at the restaurant, it is inflated by a significant amount on the app. There are also a decent amount of mistakes to your order when you get it.

Reasons for switching to DoorDash

More selection at DoorDash