DoorDash Software

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About DoorDash

DoorDash is a food ordering and delivery platform that connects customers with local restaurants and businesses. DoorDash empowers merchants to grow their businesses by providing an on-demand delivery fleet, data insights, and built-in marketing tools that assist the end-to-end online ordering and delivery process. Customers can browse over 300,000 local and national brands, submit online orders directly to restaurants, and receive their orders on time....

DoorDash Pricing

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DoorDash User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 59 reviews

User Profile

Faith

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

April 2022

DoorDash is apart of the future.

Pros

I love how easy it is to use this app. I also love the interface.

Cons

I have no cons or what I liked least about DoorDash.

Don

Company size: 501-1,000 employees

Industry: Restaurants

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

July 2021

CHG Review

Overall experience with doordash has been good. Customer service is a little slow. Pricing is a little high.

Pros

Like the ability to add online ordering for customers especially during the COVID pandemic. Assisted when closing down dining rooms

Cons

Have issues with 86d items causing problems and orders getting cancelled which causes some issues for our customers

Reasons for switching to DoorDash

Take out Tech went out of business and stopped supporting the product

Amanda

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

April 2022

Convenience is Nice but not Without it's Pitfalls.

I use Doordash but only when time is too hectic to pick up myself. It's a bit overpriced so it's only an occasional use.

Pros

The convenience is nice to have. The ability is have food delivered is great.

Cons

The higher prices on top on all the other charges isn't fun, The slow waits at times are great. the lack of customization.

Reasons for switching to DoorDash

Just trying out Doordash. Go back and forth.

Tiffany

Company size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2022

Food on the Fly

Pros

There are several Pros: All the restaurants and the addition of adding new restaurants, the ability to request restaurants, the fast and friendly delivery service, and how easy it is to contact customer support when something goes wrong with your order and the fast response time to make things right from Door Dash. I have not only been a user but I have also been a door dasher.

Cons

Automatically include a tip for the dasher, do not let it be optional. I know it defaults but users can change it and that's not right.

Quinlan

Company size: 1 employee

Industry: Education Management

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

July 2021

DoorDash Review

Overall, I really like DoorDash, I use the app frequently to order food, and I will continue to do so.

Pros

I really like the DoorDash app and software. I think it remains one of the best applications to obtain food by delivery. I really like the app and the logo. I think the app looks very clean and is easy to navigate. I really enjoy the restaurants on the app and will continue to use it often.

Cons

One of the things that Grubhub and Doordash struggle with is competing to draw restaurants onto their apps opposed to their competitors. I think this can hurt both software's as if the restaurant I want to eat from isn't on the app, I will just use the other applications. I would also recommend making places that use DoorDash use stickers to make sure the customer knows the food wasn't opened as that can shy some people such as myself from always using DoorDash.

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