All DoorDash Reviews

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User Profile

Faith

Verified reviewer

Internet, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2022

DoorDash is apart of the future.

PROS

I love how easy it is to use this app. I also love the interface.

CONS

I have no cons or what I liked least about DoorDash.

Kelsey

Food & Beverages, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed December 2023

Convientcey

I liked the flexability to work, it was a cool little side job

PROS

I like that I could go out and work anytime I felt like it. It's really cool the way it works and makes everybody lives a lot easier with food being delivered to your door

CONS

Sometimes food gets delivered cold, and the lines to pick up the food can take a super long time . It also takes alot of gas to get paid $4 per order and sometimes not even get a tip

Malika

Writing and Editing, 1 employee

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2023

Worst food selivery service ever

It is the worst experience ever. I had order here a couple times but each time I order there is a problem. Onetime my order was left at the wrong place, the picture sent had wrong address but order itself had right and customer service refused to help. The other time they refused to help after my order was cancelled after the restuarant accepted it and we waited 1 hr for food.

PROS

It gives you option to get instant help from bot.

CONS

The delivery is not accurate, you are likely to get your order 30 kins past the delivery time frame. The customer service is worst and not helpful at all. They would tell you simply they can't help you due to policy even if it is regarding not receiving your order, missing items, food quality issues, cancellation from restuarant after 1 hr wait, etc.

Joshua

Legal Services, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Almost Too Easy to Order Food

DoorDash is a great product that makes food delivery incredibly easy. It can be expensive and there can be mistakes with the order, but the overall benefits outweigh the bad parts.

PROS

DoorDash has made it almost too easy to order food online and have it show up to your door in under an hour. They have an impressive display of restaurants to order from. The app got even better lately with the integration of grocery shopping and picking up your packages.

CONS

The thing I like the least about the software is the added cost that is baked into every item. If I compare the prices on the app to the prices at the restaurant, it is inflated by a significant amount on the app. There are also a decent amount of mistakes to your order when you get it.

Reasons for switching to DoorDash

More selection at DoorDash

Steven

Education Management, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed October 2023

My Take on DoorDash

My overall experience with DoorDash is nice because I like using DoorDash to get food and to get deals/promos.

PROS

What I like about DoorDash is the variety of places to eat, choices of food options, the app, deals, and promos, and I like how you can manage your orders where to deliver and pick up.

CONS

What I don't like on DoorDash is about that sometimes, I wish there's more offers (promotions) because it's nice to get some and to try out for promotions. It's like not even enough.

Ayush

Computer Software, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2021

Personal Review

I am a student doing my masters in software development, this software has helped me understanding the various aspects that help a software run smoothly and how different features can be added without making the software too complicated to use.

PROS

The best thing about this software is the ease of use, even a new user can easily navigate through the app. I personally love the various filter options that are provided for selecting the various cuisines, delivery times, discounts and various other factors.

CONS

The thing I like least about this software is how sometimes it takes a lot of time to assign a dasher to the order due to which the delivery time gets delayed sometimes.

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Great API and service

PROS

- Easy to use- The development team is very responsive- Great documentation and API- Great pricing

CONS

- Could work on a global dashboard for many restaurants

David

Consumer Goods, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Door Dash for Beginners and More

My experience with Door Dash has been a very positive experience! I never get a rude Dasher.They all seem to be kind and make sure my delivery is left for me to easily access it. They knock and wait for us to say Thank you and then they leave it! It's just an easy process honestly when it comes to what I need for ordering and very easy from the start to the end of ordering and delivery. I know some apps are a little harder for a person not so computer or internet savvy, however using door dash even beginners can easily use the app with no foreseeable issues.

PROS

Door Dash saves so much time out of my already busy day. It allows me to save gas and allows me more time to finish my daily duties! While they're doing the shopping and delivery for me, it amazes me how uninterrupted my day is and how much I can complete instead of stopping and having to leave and go do this all myself kl. It's so easy.

CONS

I have no negative comments to say about Door Dash.

User Profile

Shanice

Verified reviewer

Telecommunications, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2022

Good App to Use

It was rough at first due to pandemic changes it has gotten better with the errors of communication.

PROS

I like the variety of things to order and the ability to have multiple orders it once

CONS

I dont lime the fact that refunds only are in dash cash instead of full returned on catd

User Profile

Brittany

Verified reviewer

Internet, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Love it

PROS

Makes my life so much easier from time to time

CONS

Sometimes they take forever and deliver cold food

Miranda

Computer Software, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2021

DoorDash Review

My overall experience with DoorDash has been excellent because the app is simple to use, and it doesn’t take long to place an order. My orders are always delivered to me very fast and the customer service is great. There’s a great amount of restaurants to choose from, and I believe that it makes life easier for everyone because you can have food delivered directly to your door without having to leave the house. I highly recommend DoorDash!

PROS

I love that it is very simple to use, and the app always runs efficiently, and my food is always delivered to me quickly. The delivery drivers are always polite and respectful. This app is also great to use if you don’t feel like leaving your house, and would prefer to have your food delivered directly to your door. I believe that DoorDash has been a lifesaver for many people throughout the pandemic because many people were not comfortable with leaving their home because the COVID-19 cases were at an all-time high. I think that this app prevented many people from getting sick. DoorDash has been very beneficial for me, and the app has so much to offer. There’s many different restaurants to choose from, and it’s a very fun app to use.

CONS

Sometimes it can be expensive, and more restaurants should be added in order to have an even bigger variety of restaurants to choose from when placing orders

Tiffany

Hospital & Health Care, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Food on the Fly

PROS

There are several Pros: All the restaurants and the addition of adding new restaurants, the ability to request restaurants, the fast and friendly delivery service, and how easy it is to contact customer support when something goes wrong with your order and the fast response time to make things right from Door Dash. I have not only been a user but I have also been a door dasher.

CONS

Automatically include a tip for the dasher, do not let it be optional. I know it defaults but users can change it and that's not right.

Don

Restaurants, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2021

CHG Review

Overall experience with doordash has been good. Customer service is a little slow. Pricing is a little high.

PROS

Like the ability to add online ordering for customers especially during the COVID pandemic. Assisted when closing down dining rooms

CONS

Have issues with 86d items causing problems and orders getting cancelled which causes some issues for our customers

Reasons for switching to DoorDash

Take out Tech went out of business and stopped supporting the product

Ayaz

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed January 2022

Another Avenue for increased revenue

AS of today the only con is the merchant portal.

PROS

Compatibility to our current POS system.

CONS

Having to navigate through the Merchant Portal to find pertinent information

Reason for choosing DoorDash

We did not, we just added it to our porfolio

Amanda

Information Technology and Services, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed April 2022

Convenience is Nice but not Without it's Pitfalls.

I use Doordash but only when time is too hectic to pick up myself. It's a bit overpriced so it's only an occasional use.

PROS

The convenience is nice to have. The ability is have food delivered is great.

CONS

The higher prices on top on all the other charges isn't fun, The slow waits at times are great. the lack of customization.

Reasons for switching to DoorDash

Just trying out Doordash. Go back and forth.

Burton

Hospitality, 10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2021

DoorDash? Yes Please!

100% satisfaction. A must try for those who haven't yet.

PROS

Ease of access and user friendly interface were well thought out. It's my go-to when I need my order in a "dash."

CONS

I honestly have no complaints. Way to go DoorDash!

Dheerasara

Information Technology and Services, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2021

Easy food

Very happy

PROS

Easily order whatever food we want, Time saving. No need to go out in pandemic times. user friendly, has a good customer complain service. Very good with dash pass.

CONS

Sometimes pictures of food are missing. It is better to have food pictures all the time so customers can select food easily.

Malcolm

Design, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed February 2022

I love being a Dasher and a Dashee!

PROS

Whether I'm ordering from DoorDash or working as a "Dasher", I love it. The accessibility and ease of this app on my phone is great. Jumping on to work + awareness of promotions and peak times makes driving for and making quick supplemental income between my design jobs a breeze. It's been incredibly helpful so far. Plus, who doesn't love being able to order from so many different places in one app?

CONS

There isn't always an option to refer other drivers, but I get that! If they currently need them, why would they promote it? I'm working on getting 3 of my friends to join, and we were hoping they'd be able to use a referral code, but it's alright!

Julie

Automotive, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2022

Door Dash

overall we love door dash. its so easy to just order and wait for your food/groceries to be delivered. have never had to wait to long for delivery

PROS

It's easy to use. My husband is a driver for doordash and loves doing it.

CONS

It would be nice if they would give the drivers mileage

Jessica

Hospitality, 11-50 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2021

User and Driver for DoorDash!

Overall, I would HIGHLY recommend DoorDash. Especially when you do not want to go out and cook and don't feel like cooking at home. SO easy and convenient!

PROS

I like DoorDash the most out of all food delivery apps. I also drove for DoorDash when the Pandemic hit and made a decent amount of money doing it. It is very user friendly and made delivering food so simple. I'm glad I had this as an option when I was out of work during the pandemic.

CONS

Sometimes my delivery driver (when I was a user not a driver) would get confused where I lived. I believe the GPS on the app did not take them to the correct spot.

Bandhavi

Information Technology and Services, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

2

FUNCTIONALITY

5

Reviewed June 2022

makes my food Ordering easy

PROS

Ordered food couple of times using this app!! They update you every step

CONS

Rates are pro rated compared to Direct restaurant rate, Delay in food deliveries

Carissa

Health, Wellness and Fitness, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed July 2021

Fast Service

Overall, it’s quick and easy to order and get your delivery so I’d say it’s a pretty good company.

PROS

It’s easy to choose what you want on the interface. The delivery is fast and efficient. Low cost and great value.

CONS

Sometimes they make mistakes and when you call customer service, they don’t take responsibility for the mistakes of the drivers.

KALIANI

Legal Services, 11-50 employees

Used more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

4

Reviewed August 2021

Fast

PROS

The thing that I like the most is the various restaurants to choose from

CONS

What I dont like is the ETA it gives and sometimes the drivers are not the ones in the description

Oleksiy

Information Technology and Services, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2022

I use more often than other apps for food online delivery

PROS

App is easy to use. Shows available coupons at check out. Has a lot restaurants to chose from.

CONS

Sometimes does not add available promos at check out, I need to contact CS after order is processed as completed by restaurant. Sometimes wrong tax are calculated, can be fixed by CS after order is processed as completed by restaurant. Customer support is helpful, but it takes about 20-30 min to get final resolution and only 4th customer representative can help.

Patrick

Arts and Crafts, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Dashing to your Door with DoorDash

Overall experience with Doordash is amazing.

PROS

Doordash has brought about a new atmosphere when dining at home.

CONS

Sometimes orders can get backed up which is no fault of Doordash but the restraints.

Reasons for switching to DoorDash

Doordash is a much more compatible and updated app.

Showing 1 - 25 of 153 Reviews