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DoorDash vs OpenTable
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.3 / 5
4.7 / 5
Value for Money
3.9 / 5
4.6 / 5
Customer Support
3.8 / 5
4.5 / 5
Functionality
4.3 / 5
4.6 / 5
Last Review Written
October 13, 2024
November 26, 2024
Pros/Cons
Pros
- It is well worth the slight uptick in price to order through DoorDash. The delivery drivers are friendly and prompt, the app is helpful and quick and the options are perfect.
- There's nothing better than ordering your favorite meal from your favorite restaurant from the comfort of your home with your fingertips. It is contactless, pay upon ordering.
- We like how ease the App is to use and the customer service from DoorDash is excellent.
Cons
- Horrible They refused to issue me refunds after not delivering food one time and another time deliverring the wrong order which they refused to replace or refund.
- Have issues with 86d items causing problems and orders getting cancelled which causes some issues for our customers.
- The checkout has a tendency to fail and reload on me often.
Pros
- The best part is you earn points with them which turns into gift cards that you can use at some of your favorite places.
- Easy to use, provides great marketing options, well supported. The product support has been great, operationally and from our representative.
- Easy to use, love the restaurant suggestions and what’s available now options. Points are great too that can be redeem for gift certificates/cash.
Cons
- Nothing from open table, I got annoyed when a restaurant no longer used Open Table and stopped taking reservations, but that is on the restaurant, not open table.
- I dislike that the search query resets every time the user views a restaurant. No map view on mobile site makes it difficult to use to make decisions on the go.
- Never once have I had a problem with this app in booking or reserving a table at a restaurant.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
