Eat App Software

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Find out more:

About Eat App

Eat App is a cloud-based reservation management system designed to help restaurants manage guests, bookings, payments, orders, and more on a unified portal. The platform enables businesses to capture, store and organize guest data in a database for future reference. Eat App includes a white-label widget, which allows users to create custom menus, receive online orders via websites and social media channels and track orders, progress, and inventory via a centralized dashboard. It offers a host of features such as waitlist management, shift planning, automated guest surveys and feedback, custom guest profiles, role-based permissions, and more. Additionally, administrators can create, launch and handle marketing campaigns to engage with the targeted audience. Eat...

Eat App Pricing

Eat App is offered across two pricing plans, outlined below. A 14-day free trial is available. Basic: $119/month (billed annually) or $169/month (billed monthly) Pro: $209/month (billed annually) or $299/month (billed monthly) Enterprise: Contact Eat App directly for pricing details.

Starting price: 

$169.00 per month

Free trial: 

Available

Free version: 

Not Available

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Eat App reservation and seating view

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Eat App User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4

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User Profile

Sven

Verified reviewer

Company size: 1 employee

Industry: Electrical/Electronic Manufacturing

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

March 2021

A great find

Pros

I used this software for a client and have been amazed with the features. I don't know of any tool like this, helps greatly with anything restaurant related like reservations, menus, seats and all that good stuff.

Cons

The price may be a bit high for some people's standards but you get what you pay for. Other than that, great app.

Nibaruta

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

March 2021

Affordable and gt potential

It has improved quite a lot so the complain I had before are mostly resolved. the only thing that I am not happy about is the fewer restaurants and cafes on their platform

Pros

Compare to a couple of years back it has improved a lot, issues that were there from the beginning were almost resolved. easy to use and the layout is friendly. The timely response from the support team helps resolve most of the issues on time.

Cons

Increase numbers of restaurants/cafes. Allow users to report directly as an issue or problem occurs.

Reasons for switching to Eat App

I like to have different options to choose from in case one is not working

Donald

Company size: 11-50 employees

Industry: Food & Beverages

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

January 2021

No help setting up the app

It would have been fine if we could have gotten the help we needed in the initial set up. But because that help wasn’t there the implementation and use of the software was hampered to a crawl

Pros

The software has promise the floor plans were way better than open table

Cons

Customer service was almost non existent

Reasons for choosing Eat App

Yes

Response from Eat App

We are very sorry to hear that you had a bad experience getting up and running with Eat App! We pride ourselves on our 24/7 customer support and comprehensive knowledge center to help restaurants get set up. If you change your mind about using Eat App please don't hesitate to reach out to us at sales@eatapp.co and we will make sure nothing like this happens again. Thanks for the feedback.

Replied March 2021

Jade

Company size: 11-50 employees

Industry: Restaurants

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

January 2021

Good for the price

Pros

This is our companies first time using any reservation software so this was a big deal. Software is very easy to use. Also for the price it’s very good.

Cons

There’s not a huge hype about it in the United States it seems. So I feel like it falls short on marketing and promotion. Maybe more emails and demos on updates that happen.

Reasons for choosing Eat App

Price point

Response from Eat App

Thank you so much for letting us know what you think about Eat App! We are constantly updating our release notes and help center which you can access from the support tab within Eat App - we'd love for you to check it out!

Replied January 2021

Rami

Company size: 2-10 employees

Industry: Entertainment

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

January 2021

Eat at for board game cafe

The booking by table function helped the business

Pros

Administration layout Control amd limit bookings Reservations

Cons

Can't upload my company logo Not able to change the word Restaurant to cafe Controlling default guest visit duration Online payments option

Reasons for choosing Eat App

Others were too expensive

Response from Eat App

Thank you so much for letting us know what you think about Eat App! Widget/restaurant personalization, variable guest durations and payments are all features Eat App currently supports. Someone from our team will reach out to help get you started ASAP!

Replied January 2021

Segan

Company size: 51-200 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2021

Eat App is always improving

Pros

After over 4 years of of working together, the Eat App team continues to improve, by taking into account what we, as service providers actually need. Their hands on approach and willingness to constantly evolve and upgrade is what sets them above the rest.

Cons

So far I have not noticed anything I would change. The Eat App team is always taking our feedback into consideration.

Response from Eat App

Thank you so much for this feedback! We at Eat App are all 'Customer Crazy' and try our hardest to put our restaurant users first.

Replied March 2021

Charlotte

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2021

Great for online bookings

It's been great for our business to make it more convenient for our customers to make reservations with us.

Pros

Very easy to use and the team at Eat App were great at he us to set it up for our business.

Cons

We would prefer a restriction on the number of tables rather than the covers, but the Eat App team are actively trying to set this up for us.

Reasons for choosing Eat App

Great customer service and support

Response from Eat App

Thank you so much for letting us know what you think about Eat App! As you mentioned, we are always working to improve our product based on customer feedback - we hope you will continue to tell us what you like/dislike so we can deliver great features.

Replied January 2021

Faisal

Company size: 51-200 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2021

Eat app reservation system

Pros

it covers all of your need to manage a reservation system for your restaurants. the best part that it has the automation of the reservation from assigning tables and sending SMS to customers. the backend its very easy to use and no need for lengthy training to employees, you can say its self explanatory.

Cons

the only issue we faced that the front end (widget) that the customer book from its not co

Response from Eat App

Thank you so much for letting us know what you think about Eat App, we love hearing from our customers! We hope to continue to support your restaurant as it grows and takes on new challenges :)

Replied January 2021

Lakshitha

Company size: 11-50 employees

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

January 2021

Great tool for mid-tier restaurants

Overall good.

Pros

Easy to use and a decent set of functionalities for a reasonable price

Cons

Not possible to track the channel from which the reservations are coming (facebook, IG, ppc campaigns).

Reasons for choosing Eat App

Enough functionality for a reasonable price

Response from Eat App

Thank you so much for letting us know what you think about Eat App, we love hearing from our customers! Channel performance metrics is something that we are actually going to start working on very soon and we can't wait for you to try it :)

Replied January 2021

Showing 9 reviews