RockSolid MAX Software

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About RockSolid MAX

RockSolid MAX is an easy-to-use software solution that helps home and building supply retailers with outdated or manual systems upgrade technology and get more done. The software is cloud-based so the initial investment is lower, hardware requirements are reduced, and backups are automatic. RockSolid MAX is affordable, with features that independent suppliers need to manage point of sale, inventory, purchasing and receiving, reporting, and more. Plus, you can connect from anywhere so you can manage your business even when you aren’t at the store. RockSolid MAX is intuitive, so new employees can immediately serve your customers. All transactions are linked in the system, so staff can access documents electronically (instead of digging through filing cabinets) to qui...
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RockSolid MAX User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

4

Customer support

4

Functionality

3.5

Showing 1 - 5 of 38 reviews

Brandon

Company size: 2-10 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

July 2021

RockSolid MAX is helping transform our business

Throughout the process of selection, preparation, implementation, and post-implementation we have nothing but positive interactions with the ECi team. Our project team was really fantastic and engaged. They also helped keep us on task and moving forward to hit the go-live date. I have been very happy with the entirety of the project.

Pros

There are numerous aspects of the software that we love: Barcode support, A/R functionality, document management, inventory management. Overall the software is fairly intuitive and easy to use. We are improving daily with our understanding and capabilities. Overall, the pro's significantly outweigh any cons we've encountered. I would definitely recommend this software as it has some very cool functionality we are easing ourselves into now that we've made the transition.

Cons

So with any out of the box solution, there are going to be challenges. For us there are a couple that were frustrating. First, after an invoice has been processed there can be no changes to it. For example you make a sale to a credit account and the person making the purchase omits the PO#. There is no way to update that field after the fact. Instead you must back the entire transaction out and do it all over. The other challenge are the canned reports. They cover 50% of what we would want to see, in other cases we need to use Crystal Reports. While Crystal reports does work, it is a bit clunky and not very intuitive. So you need to invest time in learning and training on how to use it (we did so with a bunch of online videos which were publicly available).

Reasons for choosing RockSolid MAX

What it came down to was two variables: First, having a project team who was there with you the entire way was a major decision factor. The other was the overall fit of the software to our business. While there are minor issues where it doesn't fit exactly what we need, the coverage and gains we received for the parts that fit well clearly exceeded the challenges. Without spending 5-10X or more money to get a customized solution, I really believe this was the best investment for our business and so far the benefits are being realized.

Reasons for switching to RockSolid MAX

The P21 platform we were on was from the late 1990s and could not support where we need to take the business. It was an archaic platform that actually put our entire business at risk if the hardware failed (again 1990s computers).

Misty

Company size: 11-50 employees

Industry: Retail

Time used: Less than 12 months

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2019

This is a powerful program with features we need to adapt too

Easier training for new employees. Non inventory items are easier to track without adding or deleting from current inventory. We were the first to use the Repeat Rewards with Rockmaxx and it was great to work with the support team. All customer service has been great with our ups and downs. To realize we have come so far in 6 months is unbelievable. All sales and customer service reps have followed up with our issues. We have felt like they are one of us when a new issue arrives. I feel we have a lot more to learn with this program due to it's size. A few employees have gone back to the training videos to dig in deeper. As with all programs the more you want to learn the easier it is to use

Pros

Look up features are very user friendly if unsure of the correct name for item you can search with minimum effort Easy use for non tech employees. Can remote in to system off site. Price point. Automatic updates with the cloud based system. No more scheduling these Automatic backup no expensive server and IT to ensure this is completed.

Cons

These cons are base on using Rock Solid for 13 years. Task takes multiple windows to complete verse all on one window. Report program had to purchase another program to receive all reports Time clock not within another program needed for employees More steps and windows to complete an easy inventory fix. No hand held device to scan and print labels as with Rocksolid

Reasons for switching to RockSolid MAX

Already using RockSolid Our sales rep was amazing. He took his time and understood our situation and didn't push us when we were not ready to take the step. We knew our store was growing and needed a larger program. What we didn't realize was it's harder to teach old dogs new tricks and it's just going to take time to learn a new program

David

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
4

Functionality

out of 5

March 2022

Rock Max Review

Once we have learned to operate the system, we do like it. But it has been challenging.

Pros

The POS system and the reports generated

Cons

You make changes and do everything the hardest way possible. It takes FOREVER to get appropriate support. When we have a question we should be able to get immediate help instead of waiting days for a response. It's very frustrating. I am waiting for a return call right now.

Angel

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
2

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

August 2017

Ok POS Sytem.

Just feels like they want t get as much money out of the customer as they can with added features that cost extra, which are part of most POS Systems basic package.

Pros

RockSolid is a reliable software with very few glitches. Uptime is high. Easy to learn and operate.

Cons

Important features needed for margins not available. Can not enter more than one product at a time. Does not have a tool to import items.

Sharon

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

August 2017

Easy to learn

I think all in all, they have a great software program for our hardware store. It fits us well without breaking the bank.

Pros

I am fortunate that I get to use both sides of the system. The POS and Roman. Both sides are easy to navigate. The inventory control is fabulous! Especially helpful when you are trying to do your weekly order. You scan something with the handheld and your inventory number for that item is right in front of you. You can do this quickly and make any corrections if necessary right then and there. It saves you time. In Roman, the ease of printing and or emailing monthly statements is wonderful! Easy program to keep track of our customer accounts. Also like the availability of useful reports to keep track of your business.

Cons

I wish at times it was quicker to get in touch with someone regarding an issue. Sometimes, you would like an answer right away to free yourself up to move on to the next thing. But, all in all, I DO LIKE the system! There isn't a perfect system out there, they all have their quirks now and again. If someone is turned off by these little bumps in the road here and there, then they are NOT being realistic. When you do get in touch with someone, they know what they are doing and take care of your issue completely! They get the job done and correctly! No complaints with their expertise, that's for sure.

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