Great Company, Great Software, Awesome Service

Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.

Pros

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Cons

They are missing a few features for fullservice restuarants but plan on adding them in the future.

eHopper customer experience

For the most part, the service fills our need at this time.

Pros

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Cons

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Used be a good one; however, now it is horrible

Will be GLAD TO LEAVE this POS asap due to a terrible customer support.

Pros

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Cons

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her. If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company. On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person. That the real face of the technical support right now in 2020.

A value POS for small business

In the end, eHopper is a creative merchant processing service that does offer more options to customers. It definitely saves upfront investment cost with the high quality terminal that is provided and zero processing fees. However, it can sometimes turn away customers who prefer using credit cards for their purchases instead of debit cards. It is too early to say whether the upfront savings outweight the long term costs associated with the service.

Pros

The biggest benefit is not being charged processing fees for transactions and receiving a free touchscreen chip terminal (that doesnt attach to a mobile device). These 2 things set the company apart from other merchant processors. The app and dashboard is also nice and easy to use/navigate.

Cons

Ironically, the biggest downside I can think of is how it actually avoids charging merchant fees (at least to the business owner). This is done by telling and charging the customer a surcharge for credit card payments and giving a discount for debit card purchases. This may or may not be a big deal for some people and I can see some customers indeed preferring the cash discount (given their credit card rewards dont offer better incentive). However, this practice may be frowned upon by others. This is already a common practice typical mom and pop shops often utilize, but not something commonly seen with major retailers. In that sense, social perception is also a factor to be considered.

Great Service, Limited Functionality

Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.

Pros

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Cons

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.