EVO is a pretty standard credit card processor with no standout features.

We needed a credit card processor for the POS component of our system and they were tied into Clean Cloud our CRM and POS system. We chose them because of the terminal pricing and the tie-in with our systems.

Pros

The customer service and onboarding process was excellent. The people were nice, the program for establishing a new account was generous with terminal discounts. The people were just absolutely the friendliest you could hope for.

Cons

The reports were difficult to navigate and that was after I finally got into the correct website for that information. I was given two different ways to login and one was not helpful at all and after a call the customer service folks got me where I needed to be for the info but the reports were not as robust as we needed.

Deceptive and Sneaky Charges

Awful. They will be deceptive and make it nearly impossible to cancel. Be careful using Evo Payments. Look at your contract very closely and make sure to keep an eye on the added charges.

Pros

I was forced to use EVO because it was the only processor for our old POS.

Cons

They are not a trustworthy company to work with. They are terrible at responding and will make it difficult to cancel.

RUN. Never use this company.

I am so frustrated at this point. They charge over $80 a month to just tell me I'm not in compliant constantly and waste my time. Then if you try to leave them they take up to 60 days to process so yep, you have to pay again AND they charge an early termination fee. I am LIVID! RUN They just want your money and will hold your client payments. So done!

Pros

There isn't anything about this company I like.

Cons

Every few months I am contacting about not being in compliance. I have to take the time to provide documentation on various areas. If I don't, they hold my money. The questions they ask are completely confusing and not even relevant to the simple payment process I need.

Incompetent

Awful. The world has passed this company by. Customer service is terrible. Set up is cumbersome. Usability is antiquated. I honestly would not keep it if they offered it for free.

Pros

I did like anything about this company or product. From set up onward it appeared that they were not coordinated.

Cons

I had to pursue the company multiple time to get my online account set up for months after I began accepting payments. The system is not user friendly and does not segregate collection of sales tax to simplify monthly reporting.

Shady at best, criminal at worst

Pros

Nothing really...The terminal they gave us was incredibly fast, but they were the worst.

Cons

They delayed our business opening. They withheld money from us and did not tell us about it. They are very shady and unprofessional in their contracts (and now I'm stuck with a $400 fee for leaving them). I wouldn't trust them or recommend them to anyone.

Rip off. Impossible to reach customer service.

Terrible service.

Pros

Nothing. Not worse than cheaper services

Cons

Terrible customer service. Hidden fees. Impossible to cancel.