EVO is a pretty standard credit card processor with no standout features.

We needed a credit card processor for the POS component of our system and they were tied into Clean Cloud our CRM and POS system. We chose them because of the terminal pricing and the tie-in with our systems.

Pros

The customer service and onboarding process was excellent. The people were nice, the program for establishing a new account was generous with terminal discounts. The people were just absolutely the friendliest you could hope for.

Cons

The reports were difficult to navigate and that was after I finally got into the correct website for that information. I was given two different ways to login and one was not helpful at all and after a call the customer service folks got me where I needed to be for the info but the reports were not as robust as we needed.

Deceptive and Sneaky Charges

Awful. They will be deceptive and make it nearly impossible to cancel. Be careful using Evo Payments. Look at your contract very closely and make sure to keep an eye on the added charges.

Pros

I was forced to use EVO because it was the only processor for our old POS.

Cons

They are not a trustworthy company to work with. They are terrible at responding and will make it difficult to cancel.

Not for small businesses

My overall experience is poor. I will not be using EVO Payments again. I do not believe it is an appropriate software for busy small business owners.

Pros

EVO payments integrated with my invoicing software. There were sometimes glitches where I would have to independently review transactions on the EVO site. But most often, the integration worked well.

Cons

Where do I start. I began to explore options while our business was down due to COVID. I tried another software that had better rates, very transparent pricing and faster delivery to my bank account. During this time, my fees at EVO were still $139 per month whether I used the service or not. So, after examining EVO for my business, I decided to cancel. Canceling was also a very unnecessary process. I had to call and talk to two different people. Then, I had to wait while they read the contract that I signed. Another 10 minutes and the informed me that I agreed to 2 months notice and if I terminated early I would pay a $250 fee. I opted for the $250 especially planned to charge me $139 monthly anyway. Then I had to write a letter and restate all of this- which I did. I asked for a confirmation by email which of course I have yet to receive.

RUN. Never use this company.

I am so frustrated at this point. They charge over $80 a month to just tell me I'm not in compliant constantly and waste my time. Then if you try to leave them they take up to 60 days to process so yep, you have to pay again AND they charge an early termination fee. I am LIVID! RUN They just want your money and will hold your client payments. So done!

Pros

There isn't anything about this company I like.

Cons

Every few months I am contacting about not being in compliance. I have to take the time to provide documentation on various areas. If I don't, they hold my money. The questions they ask are completely confusing and not even relevant to the simple payment process I need.

Incompetent

Awful. The world has passed this company by. Customer service is terrible. Set up is cumbersome. Usability is antiquated. I honestly would not keep it if they offered it for free.

Pros

I did like anything about this company or product. From set up onward it appeared that they were not coordinated.

Cons

I had to pursue the company multiple time to get my online account set up for months after I began accepting payments. The system is not user friendly and does not segregate collection of sales tax to simplify monthly reporting.

Shady at best, criminal at worst

Pros

Nothing really...The terminal they gave us was incredibly fast, but they were the worst.

Cons

They delayed our business opening. They withheld money from us and did not tell us about it. They are very shady and unprofessional in their contracts (and now I'm stuck with a $400 fee for leaving them). I wouldn't trust them or recommend them to anyone.

Rip off. Impossible to reach customer service.

Terrible service.

Pros

Nothing. Not worse than cheaper services

Cons

Terrible customer service. Hidden fees. Impossible to cancel.