EVO Payments Software

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About EVO Payments

EVO offers scalable payment processing solutions for SMBs, B2B merchants, and other types of businesses. EVO's comprehensive suite is designed to accept all types of payments in-store, online, and via mobile devices. Merchants can use standalone terminals that accept PIN, chip, EMV, magstripe, contactless, plus other payment methods. Additionally, EVO offers payment-related services for merchants and partners. To help merchants easily accept payments online, this solution offers a Virtual Terminal. Using any internet browser, merchants can process payments by swiping or keying in credit card information via the EVO CT homepage. Additionally, merchants can access customizable data fields, a secure Customer Vault for future processing, financial reporting tools, plus...
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EVO Payments - NEXGO N5

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EVO Payments User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

1.5

Value for money

1.5

Customer support

1.5

Functionality

1.5

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User Profile

Tony

Verified reviewer

Company size: 11-50 employees

Industry: Retail

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

October 2019

EVO is a pretty standard credit card processor with no standout features.

We needed a credit card processor for the POS component of our system and they were tied into Clean Cloud our CRM and POS system. We chose them because of the terminal pricing and the tie-in with our systems.

Pros

The customer service and onboarding process was excellent. The people were nice, the program for establishing a new account was generous with terminal discounts. The people were just absolutely the friendliest you could hope for.

Cons

The reports were difficult to navigate and that was after I finally got into the correct website for that information. I was given two different ways to login and one was not helpful at all and after a call the customer service folks got me where I needed to be for the info but the reports were not as robust as we needed.

Reasons for choosing EVO Payments

Pricing.

Reasons for switching to EVO Payments

The Revel system while excellent was not the correct system for our industry and had limitations we could not overcome.

Trevor

Company size: 2-10 employees

Industry: Furniture

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

January 2021

Deceptive and Sneaky Charges

Awful. They will be deceptive and make it nearly impossible to cancel. Be careful using Evo Payments. Look at your contract very closely and make sure to keep an eye on the added charges.

Pros

I was forced to use EVO because it was the only processor for our old POS.

Cons

They are not a trustworthy company to work with. They are terrible at responding and will make it difficult to cancel.

Reasons for choosing EVO Payments

I was forced to use EVO because it was the only processor for our old POS.

Michael

Company size: 2-10 employees

Industry: Veterinary

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

April 2021

Not for small businesses

My overall experience is poor. I will not be using EVO Payments again. I do not believe it is an appropriate software for busy small business owners.

Pros

EVO payments integrated with my invoicing software. There were sometimes glitches where I would have to independently review transactions on the EVO site. But most often, the integration worked well.

Cons

Where do I start. I began to explore options while our business was down due to COVID. I tried another software that had better rates, very transparent pricing and faster delivery to my bank account. During this time, my fees at EVO were still $139 per month whether I used the service or not. So, after examining EVO for my business, I decided to cancel. Canceling was also a very unnecessary process. I had to call and talk to two different people. Then, I had to wait while they read the contract that I signed. Another 10 minutes and the informed me that I agreed to 2 months notice and if I terminated early I would pay a $250 fee. I opted for the $250 especially planned to charge me $139 monthly anyway. Then I had to write a letter and restate all of this- which I did. I asked for a confirmation by email which of course I have yet to receive.

Reasons for switching to EVO Payments

transparent and reasonable rates, quick deposits.

Connie

Company size: 1 employee

Industry: Marketing and Advertising

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

July 2019

RUN. Never use this company.

I am so frustrated at this point. They charge over $80 a month to just tell me I'm not in compliant constantly and waste my time. Then if you try to leave them they take up to 60 days to process so yep, you have to pay again AND they charge an early termination fee. I am LIVID! RUN They just want your money and will hold your client payments. So done!

Pros

There isn't anything about this company I like.

Cons

Every few months I am contacting about not being in compliance. I have to take the time to provide documentation on various areas. If I don't, they hold my money. The questions they ask are completely confusing and not even relevant to the simple payment process I need.

Buddy

Company size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

November 2020

Incompetent

Awful. The world has passed this company by. Customer service is terrible. Set up is cumbersome. Usability is antiquated. I honestly would not keep it if they offered it for free.

Pros

I did like anything about this company or product. From set up onward it appeared that they were not coordinated.

Cons

I had to pursue the company multiple time to get my online account set up for months after I began accepting payments. The system is not user friendly and does not segregate collection of sales tax to simplify monthly reporting.

Marques

Company size: 2-10 employees

Industry: Retail

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

December 2019

Shady at best, criminal at worst

Pros

Nothing really...The terminal they gave us was incredibly fast, but they were the worst.

Cons

They delayed our business opening. They withheld money from us and did not tell us about it. They are very shady and unprofessional in their contracts (and now I'm stuck with a $400 fee for leaving them). I wouldn't trust them or recommend them to anyone.

Jennifer

Company size: 2-10 employees

Industry: Law Practice

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

December 2020

Rip off. Impossible to reach customer service.

Terrible service.

Pros

Nothing. Not worse than cheaper services

Cons

Terrible customer service. Hidden fees. Impossible to cancel.

Reasons for choosing EVO Payments

Didn't know any better

Showing 7 reviews