Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
4.5 / 5
Customer Support
5.0 / 5
Functionality
4.5 / 5
Pros
"Pretty much tailor made for the kind of processing we do."
"Organzied, simple, quick money into my account"
"Everything its all you need and more they have so many options to help with whatever you need no questions asked"
Cons
"Haven't found any yet -- it doesn't do back rubs just like Alexa"
"The integrations are weak. We've had to build a few workarounds to get fattmerchant to work with our tech stack but it's been worth it. "
"I Dont have one. No complaints, even when it was a minor issue they fixed it."
Fattmerchant Reviews
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December 2019

Matt from Amplify My Business
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
3.0
December 2019
We save $1,000's on fees with FattMerchant
Their support is great. I've had dozens of questions and they always get back to me. And they send your payments super fast. Great experience overall.
Pros
Flat rate pricing! Oh man, this is a breath of fresh air. After using stripe and square to process payments we have absolutely loved the simplified pricing structure that Fattmerchant uses. Only paying interchange fees and a fixed monthly rate saves us $100's each month.
Cons
The integrations are weak. We've had to build a few workarounds to get fattmerchant to work with our tech stack but it's been worth it.
Reasons for Switching to Fattmerchant
Pricing and better customer service. It's nice to work with real humans.
February 2021
William from Admiral Resort Inc
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
February 2021
The price is good but it has been a change for me now that they are getting more popular.
It started out as a pleasant surprise but the last year has not been as good. Their business is expanding at a serious pace and they are adding features for the price increases but I do not find value for me or my business in the new features.
Pros
The costs are good and the billing is straightforward. The customer service has been very good but has been slipping the last few years. I referred about 4 other local businesses in my area to Fattmerchant over the years.
Cons
The price keeps going up and I am a 4-month seasonal hospitality business that has been seriously affected by the pandemic. I also know that all prices go up, however, I was told in the beginning that I was in early for their company and my price would stay the same. Whether or not that was a sales tactic so I would give them a chance 5 years ago I do not know. I remembered that statement. A few months ago I got blindsighted with a big increase in my monthly cost. They are working on it but it is 3 months and it is still not resolved. It still is a low-cost merchant provider compared to others but I have a regional restaurant buying club alternative that has been begging me to give them a chance so I may because of this issue.
Reasons for Choosing Fattmerchant
The cost and the phone support was very good during the signup process. I also had an issue within the first few weeks and they straightened it out immediately which made me give them a longer chance. It has been 5 years with them.
February 2019
Rebecca from McCay Tool & Engineering
Company Size: 51-200 employees
Industry: Aviation & Aerospace
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
February 2019
New User
Overall it has been a great experience and is making our credit card processing easier than our previous process.
Pros
Its relatively easy to navigate. Love the invoice features, as I can customize what I need. The payment link to send to your clients is very nice and not a feature we had with our previous merchant services provider. The reports are easy to read and the quick summary of each client is very useful
Cons
Seeing an audit trail of whether or not an invoice was sent can be difficult.
April 2019
Randy from The Fertilizer Guy
Company Size: 1 employee
Industry: Chemicals
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2019
Easy to Use - Customer Service On Point
Being able to keep cards on file and charge them after my lawn services are complete is a lifesaver. It keeps me from having to bill each customer, or chase my money down from now on. Also, the way they charge you for accepting credit cards is extremely clear and one reason I went with them. The larger I get, the more affordable FattMerchant will be as well, since the main cost each month is the flat monthly fee that will never change for you once you sign-up with them.
Pros
Fattmerchant is so easy to use, even to me who has never really used a credit card processor to speak of. The software hasn't been without flaw, but what I like is anytime an issue has come up I email the small team at FattMerchant and they get back to me quickly and work to fix the problem and then update me on their progress. Maybe someday when they get really big this won't be the case, but for right now I am really impressed with their response and customer service. I've already recommended this to one of my friends and will be recommending it more in the future. Plus they give incentives for recommending them, which is nice.
Cons
I wish they had a way where I could send someone a form and not an invoice to collect a card number. I wouldn't even need to be able to see the entire number, but if it could just collect it to be charged in the future. Right now the only way I have to collect a card number is either have the customer pay the first invoice, or have them call me and collect it over the phone, which I don't like. This is really the only thing I wish they would find a solution for though.
January 2019
Rebecca from Loving Touch Animal Hospital
Company Size: 2-10 employees
Industry: Veterinary
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Great Company
We went from 1 owner to the next. They made the transaction from 1 to the other easy. And the fees are great. My CPA was impressed with how much we saved.
Pros
Easy to use. Customer support was great.
Cons
I Dont have one. No complaints, even when it was a minor issue they fixed it.
November 2019
jason from jasons landscaping and cleaning service
Company Size: 1 employee
Industry: Architecture & Planning
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Fattmerchant Review
It was super amazing nothing else to say they are amazing
Pros
Everything its all you need and more they have so many options to help with whatever you need no questions asked
Cons
Nothing just want to make sure they get paid for the other hand and that you are not being used as well
Reasons for Switching to Fattmerchant
Because wanted totry free trial
January 2019
Cobren from PerfectWater
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2019
Professional
The software is amazing; But more than that it is the customer service I have received. the last thing I wanted in a merchant was someone that was inefficient, ineffective and hard to reach. I got NONE of that from Fattmerchant. They treat me like they have a huge privilege in handling my money. That is pretty much unheard of in this industry.
Pros
This software is great. Easy to use, intuitive, and comprehensive with information that matters to you. The thing I like the most about it is the ability to send customers a link to pay there invoice to there phone or email. Great Software
Cons
I have had no issues with this software at this time.
February 2017
Jessica from 123 Debris Hauling & Demolition, LLC
Company Size: 2-10 employees
Industry: Transportation/Trucking/Railroad
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
February 2017
Blown away by the ease of use!
We were using SAGE before switching to Fattmerchant. I was concerned that the transition would be difficult. I was wrong! My account reps helped me every step of the way! No matter how silly the questions seemed they took time to help. I LOVE the VT! It is so easy to navigate. I would recommend (and have) Fattmerchant to anyone.
Pros
The ease of use for the mobile app & the quick customer service response.
Cons
Nothing

Response from Fattmerchant
Replied February 2017
Hi Jessica! Thank you for this kind review - we are so pleased to hear that your transition was smooth and our team was helpful. No question is silly - we are always happy to help!
February 2019
David from Coriander LLC
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
A relief...
After dealing with numerous companies for credit processing, I came across Fattmerchant. What a relief.... the fees are a fraction in comparison to competition. My company is able to get faster deposits than before. So, not only am I getting paid sooner, I am making more money because of Fattmerchant. Thanks so much for being a company that is pleasurable to work with.
Pros
The software is effortless on setup and overall operation. No issues on my end and no missed expectations.
Cons
No issues. No complaints. The setup and operation was easy.
April 2019
Steve from Peach Inspections
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2019
Thank you to Fattmerchant and the entire team!
The customer support is second to none.
Pros
Fattmerchant was a lifesaver in getting our business set up. We talked to many companies in this process who exhausted us by their lack of customer service skills or willingness to help effectively . Thank goodness one company made this process so smooth!
Cons
None so far! We just started running this company in Jan 2019 and have run into zero issues this far.
February 2018
Lauren from CCPT
Company Size: 2-10 employees
Industry: Medical Practice
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2018
I love this company. All merchant fees are expensive, this company is very affordable and easy to us
This software make my company work so much smoother. We now have one place to go to track all credit card payments, physical and virtual. I love it!!! Thank you
Pros
My favorite aspect of this software is the dashboard. They make it very visually ascetic, it's easy to find reports and see what's happening. I really like the company too! Very nice people :)
Cons
The only downfall is the credit card machine is expensive to buy, but they allow a rental option.
March 2019
Richard from Vue-More Manufacturing
Company Size: 2-10 employees
Industry: Machinery
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
March 2019
New User
Been with them about two months. So far things have worked out fine.
Pros
Web based software that makes it easy to process credit card transactions. Pricing is much better then other processors, especially the bank.
Cons
We have two companies and you need to remember to change the company when posting. Not hard to do, just an added step.
February 2017
Ryan from Clean Edge Printing
Company Size: 2-10 employees
Industry: Printing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2017
Perfect Merchant system?
Switched from another vendor and this is so much simpler and cheaper and organized. I just love this merchant account and can't say enough good things.
Pros
Organzied, simple, quick money into my account
Cons
None as of now

Response from Fattmerchant
Replied February 2017
Hi Ryan! Thank you for the review! So glad that we were able to simplify your processing and help get you paid faster. Happy processing!
March 2019
Mark from MSR Automotive
Company Size: 1 employee
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Fattmerchant review
I have had an overall great experience with fattmerchant. Great customer and a great product.
Pros
Easy of use, customer service and price point.
Cons
Older and slightly out dated point of sale terminals.
March 2019
Mark from Shropshire Sports Training
Company Size: 1 employee
Industry: Health, Wellness and Fitness
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Great Product for a small business owner
I like the fact that I can get paid by my customers quickly - it has solved some cash flow issues that I had had in the past.
Pros
Ease of use - you don't have to be an IT pro or an accountant to get started. The platform is intuitive and easy to use. The help is always there if you have a question and they are always pleasant to deal with . Very safe - highest levels of security. The IT and security teams are in house - not outsourced to a third party company.
Cons
Nothing so far - it is exactly what I was looking for
March 2019
Erick from Carlton International Mfg DBA Porta Mole
Company Size: 2-10 employees
Industry: Machinery
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Fatty McFatt Merchant
Happy
Pros
Pretty much tailor made for the kind of processing we do.
Cons
Haven't found any yet -- it doesn't do back rubs just like Alexa
February 2019
Noah from Crown Prince Consulting
Company Size: 2-10 employees
Industry: Management Consulting
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2019
Easy to Setup and Simple to Use
Pros
I like how streamlined the interface is.
Cons
Sometimes it prevents be from charging the same amount to the same card consecutively
March 2019
James from Second Skin Audio
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Excellent value, good customer service
Pros
Customer service is very helpful and responsive
Cons
Nothing yet. Everything has worked well.
March 2019
Christine from Machine Tools USA, Inc.
Company Size: 2-10 employees
Industry: Government Relations
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2019
Happy Customer
Customer service is excellent. Every time I have need help in any way they are very accommodating.
Pros
The fact that it send out invoices and receipts to customers.
Cons
I don't like how I have to enter each customer's info in order to accept credit card.