FDS

RATING:

3.17

About FDS

FDS is a cloud-based solution that lets pharmacies across healthcare centers and communities manage prescriptions, claims, compliance, health and wellness programs, medication adherence and more. It includes a claims reconciliation system, which allows medical stores to track overdue and paid payments, identify missing reimbursements, maintain client details and track payment discrepancies. FDS enables pharmacies to receive and process medical claims and validate eligibility criteria for Medicare, Medicaid, commercial and private payers. Features include benefits repository, custom pricing, eligibility verification, and more. Additionally, drugstore managers can gain insights into completed and pending claims, stock levels, sales, and delayed/one-time refills via daily...

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FDS Reviews

Overall Rating

3.17

Ratings Breakdown

Secondary Ratings

Ease-of-use

Customer Support

Value for money

3.5

Functionality

Most Helpful Reviews for FDS

6 Reviews

Write a Review

Jeff

Pharmaceuticals, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2020

Review of MYDATAMART analytics platform

FDS provides a level of expertise, quality and customer support that differentiates them in the marketplace. They are an excellent partner to both individual and group pharmacies, and are unafraid to go above and beyond to ensure customer success.

PROS

Intuitive, user friendly, good user interface, actionable data, reports delivered by email at user's specificity, platform is superior to reporting capability of any pharmacy software system in the marketplace, very strong customer support

CONS

Custom reporting tool needs enhancement, large volume of pharmacies can impair load times

Reason for choosing FDS

Quality of product/organization/personnel, affordability

David

Pharmaceuticals, 1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed June 2020

Excellent reporting companion to your RxSoftware

Good customer service/ account manager. Willing to innovate and frequently collects feedback from users.

PROS

The email subscription feature and how it allows you to get your customized reports delivered automatically to you via email on a cadence of your choosing.

CONS

Lack of reporting on rebates. It allows you to identify at the NDC level only. More reporting can be done here - e.g. show me reports in aggregate of previous months purchases. Use case: to reconcile with what we actually get paid by our buying group.

Barbara

Pharmaceuticals, 11-50 employees

Used monthly for less than 12 months

Review Source

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed December 2021

Software is clunky and not effective for user reconciliation

The conversion left a lot to be desired. No help in identifying PBM's that direct contract. You have to do that yourself.

PROS

The theory that you could manage your reconciliation and get reports.

CONS

They purposely make their self-reconciliation software very clunky and inefficient. Claims do not match up, even when there is an exact match on date, RX number and amount. You would have to "rematch" 90 percent of your claims even when there are exact matches. After "rematching" a claim, instead of reverting to your previous screen (high dollar sorting) to the reversal sort (low dollar). I will be looking for another option for my reconciliation.

Reason for choosing FDS

They presented a much better product than they delivered.

Reasons for switching to FDS

I thought FDS would be a better option.

Grant

Health, Wellness and Fitness, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed February 2020

FDS support to Pharmacy Operations

Very good. Great to work with and very interested in great outcomes for their customers

PROS

Ease of use and customer support and understands our industry.

CONS

None at this time. Very customer oriented.

Austin

Pharmaceuticals, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2021

No response with 4 messages left and several 10 minute holds

PROS

I do not have an answer for this particular area.

CONS

Hard to use, poor customer service at this time especially in a time of need

Vendor Response

Hi Austin, We apologize for your experience. There's no excuse for your difficulties with customer support, and we will be doing our best to remedy the situation. Wait times and support requests are unprecedented at the moment, and we are exploring a number of options to speed up our response and help our customers.

Replied April 2021

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

EASE OF USE

VALUE FOR MONEY

CUSTOMER SUPPORT

FUNCTIONALITY

Reviewed April 2020

Fake Promises

You can get paid claims even if you are not contracted .......... 80% of paid claims are rejected by medicare ..so you never get paid.

PROS

I like their promises ... their talking is so great ... just words

CONS

No depth of their knowledge of the pharmacist needs.

Reasons for switching to FDS

To be sure I get paid for claims