



Flipdish delivery zones




Supported Operating System(s):
Web browser (OS agnostic)About Flipdish
Flipdish is a cloud-based solution designed to help restaurants, hotels, takeaways, cafés or bars process and manage online orders through custom branded mobile applications and websites. Features include sales analytics, reward program, heat mapping, push notifications, role-based permissions and reporting.
The application enables owners to create a multi-page customizable website using the brand logo, colors, images and menu details. With the dashboard, managers can monitor order details, customer information or delivery locations and evaluate business performance via sales metrics. Professionals can run marketing campaigns and build customer loyalty and engagement by sending offers, vouchers or discount to regular buyers. ...
Flipdish delivery zones
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
Likelihood to Recommend
Not likely
Very likely
June 2018
Luca from Rome Takeaway Loughlinstown
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2018
Second to none customer experience. Amazing app functionality and fantastic user dashboard for data.
There are many benefits to this software that all add up. A huge benefit is having customers create their own orders and thus eliminating human error of missing items over the phone or incorrect special requests. The orders come in quickly, in an easy to read format reducing the time of taking an order over the phone from minutes to seconds. As a result we can also use codes for discounts and promotions, deliver them straight to the customers phone and even give special vouchers for free meals. This app now allows you to advertise to your customers without leaving the business to deliver leaflets, and without worrying will Facebook show all my page followers my post. The benefit of allowing card payments is also one to note as it reduces cash in store which in tern can speed up customer service as the payment process in store is removed and the customer simply walks in and walks out.
Pros
What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly. The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day.
Cons
Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this".
Response from Flipdish
Replied July 2018
Hi Luca, Good to hear all is going well. Thanks for the feedback.Kind Regards, Conor, CEO @ Flipdish
May 2020
annamaria from Pomodorino wood-fired pizza &pasta
Company Size: 2-10 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
May 2020
APP online ordering
Professional. Would like more feedback on the current negotiations of fees and charges. Tablet version of the terminal would be more ideal!
Pros
Its a stand alone APP linked to website online ordering. Customer friendly and operational friendly. Once its plugged in and broadband working it runs smoothly. Allowed make changes by emailing or calling customer care. Up to date technology for customer and user satisfaction.
Cons
Unable to make changes through portal access. Unable to upload images from back office. Integration is all at a cost. Commission rates should be more competitive.
Reasons for Choosing Flipdish
Flipdish is our own APP. Can be integrated with our existing software at a cost. Customer response is more accessible and easier to communicate with the company. Customer service is available at all times. Menu changes are a call or email away. Feedback with Manager as to how optimise the APP are on constant especially when need to resolve a problem.
April 2020
stephen from Bread Nation
Company Size: 11-50 employees
Industry: Food Production
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2020
Good software and great support team
Positive great support team.
Pros
Support team very proactive and helpful.
Cons
Some of the reporting features not great, but being worked on which is encouraging.
Reasons for Choosing Flipdish
Irish.
April 2020
John from Chipmongers
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Online excellence
Flipdish is a company that’s not been appropriated enough 1 very friendly staff always ready to help 2 rates are very good and don’t effect my margins much 3 the platform is just as good if not better than other market leaders 4 their constantly updating and upgrading
Pros
I found it very user friendly and it’s extended features are very useful and gives you control over your offerings it’s a great system
Cons
I’ve no issues with Flipdish or the service that they provide
Reasons for Switching to Flipdish
Just eat was taking most of the margins on our orders at the exaggerated charges and I didn’t approve of them charging me for orders that were been refunded to customers
June 2020
Jade from Monread Fare
Company Size: 11-50 employees
Industry: Food & Beverages
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
Great software and great company to work with!
Pros
Integrates with your business so that the customer doesn't feel as though they are using a third party app. The online portal provides really helpful insights and breakdowns allowing you to see customer trends. The customer service from Flipdish is outstanding. Nothing is ever too much trouble and they work with you to ensure you are getting the best from the software capabilities.
Cons
Nothing I can think of as the guys are only ever a phonecall/email away and are more that happy to help.
Response from Flipdish
Replied September 2020
Thank you for your feedback Jade we are happy to support your business and we truly value our partnership. Luis Martinez