Flipdish

RATING:

4.8

(116)

About Flipdish

Flipdish is an all-in-one POS and restaurant management system powering thousands of restaurants and takeaways around the world. Make life easier by streamlining operations with an intuitive kitchen display system, inventory management, powerful reporting tools, driver tracking, payroll management and more. Grow your business with digital ordering solutions like web, app and kiosks, and earn more money with the help of our marketing specialists. Flipdish gives you the tools you need to build your online brand, drive revenues and increase customer loyalty and satisfaction. Find out more about what Flipdish has to offer. Head over to their website today

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Flipdish Pricing

7% of order fees (scaled depending on volume) +2.5% card processing fee Your Customers Fees Per transaction €0.50

Starting price: 

$99.00 per month

Free trial: 

Not Available

Free version: 

Not Available

The Flipdish portal offers detailed analytics relating to your growth,  both across the whole business and at the individual store level.
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Flipdish Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Flipdish

1 - 5 of 116 Reviews

Jade

Food & Beverages, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

Excellent support and customer service

Our website and online ordering is powered by Flipdish

PROS

Customer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.

CONS

There are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.

Vendor Response

Hi Jade, thank you for your 5 star review, and kind words. It genuinely delights be to hear you say that we have excellent support and customer service, as this is something we are very passionate about at Flipdish. It's also great to read that our new Terminal has solved many issues for you - that is exactly what good technology should do. As you say, we will continue to listen to and act on our customers' feedback, so thank you for taking the time to give it. Best wishes, Heather, Global Head of Customer Success @ Flipdish

Replied March 2020

Michael

Wholesale, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2019

Chipmongers App on Flipdish

We have an excellent performing consumer App thanks to Flipdish bringing in sales for our customers daily and weekly.

PROS

Great support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.

CONS

Nothing we have found not to like in this software in 4 years of using the App.

Reason for choosing Flipdish

Best App we found on the market and the Team were knowledgeable and professional to work with.

Vendor Response

Hi Michael, it is great to hear that Musgrave (Chipmongers) find the Flipdish App the best on the market, with great support and business understanding from the team in Flipdish. That is fantastic feedback to hear, thank you. Best, James, Co-Founder @ Flipdish

Replied November 2019

Anonymous

11-50 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed August 2023

Stay well clear of these scoundrels!

CONS

My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up.
No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. 
I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.

Reason for choosing Flipdish

My advice stay well clear from this company called “Flipdish” Completely destroyed our established restaurant, nothing works seamlessly as they promised before signing up.
No one takes responsibility and you’ll have to deal with all their technical issues yourself, Such a stressful experience, wish I had never signed up. 
I had to just quit after investing in their start up fees and overpaying paying for tablets and printers, I had been dragged along for over two months with lies, what a relief to leave Flipdish.

Neil

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

Perfect takeaway app

Without question the best part of Flipdish is their customer service, and ease of access to that service. Superb from start to finish and you’re treated like you matter and not just another client. The app itself has 100% uptime and I haven’t received any negative customer feedback about it.

PROS

The flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.

CONS

A personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.

Vendor Response

Hi Neil, wow, thank you for calling us the "perfect takeaway app"! What a glowing recommendation. If we can help at all, please let us know. Best, Heather, Head of Customer Success @ Flipdish

Replied June 2019

Michael

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Very good, great staff, easy to manage, lower percentage rates and essentially a white label.

ease of use, cheaper rates, our own app without the hassle.

PROS

Customer Service is top. Nice and easy App for customers. Obviously lower percentage taken. Great companion website. Speed of corrections and change to menus.

CONS

Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.

Vendor Response

Hi Michael, thanks so much for your great review! It's terrific to hear that you have found our customer service to be top class and the app & websites to be very user friendly for both your Remos Pizza and Brooklyn Burger customers. We're considering lots of different options for device upgrades in future; we will be sure to keep you updated! Thank you again for taking the time to share your feedback, we really appreciate it. If we can help at all, just let us know. Best, Heather Customer Success @ Flipdish

Replied April 2018