Second to none customer experience. Amazing app functionality and fantastic user dashboard for data.

There are many benefits to this software that all add up. A huge benefit is having customers create their own orders and thus eliminating human error of missing items over the phone or incorrect special requests. The orders come in quickly, in an easy to read format reducing the time of taking an order over the phone from minutes to seconds. As a result we can also use codes for discounts and promotions, deliver them straight to the customers phone and even give special vouchers for free meals. This app now allows you to advertise to your customers without leaving the business to deliver leaflets, and without worrying will Facebook show all my page followers my post. The benefit of allowing card payments is also one to note as it reduces cash in store which in tern can speed up customer service as the payment process in store is removed and the customer simply walks in and walks out.

Pros

What I love most about this software is a draw between two of its functionalities. As an app for users, its extremely easy to use interface can be priceless attracting new customers who may be weary of this type of technology. Everything about it's order process instills confidence that the order has been sent and the process went smoothly. The second functionality is the data dashboard for us as owners. To put it simply it removes all guess work behind the typical question of what drives our sales. It's presented as both easy to read graphs and also in a downloadable format for those who wish to run excel sheets. You'll soon find out your truly most profitable items, events, delivery locations, even hour of the day.

Cons

Having been with Flipdish very early on, I've never once had an instance where I thought to myself "I don't like this".

APP online ordering

Professional. Would like more feedback on the current negotiations of fees and charges. Tablet version of the terminal would be more ideal!

Pros

Its a stand alone APP linked to website online ordering. Customer friendly and operational friendly. Once its plugged in and broadband working it runs smoothly. Allowed make changes by emailing or calling customer care. Up to date technology for customer and user satisfaction.

Cons

Unable to make changes through portal access. Unable to upload images from back office. Integration is all at a cost. Commission rates should be more competitive.

Good software and great support team

Positive great support team.

Pros

Support team very proactive and helpful.

Cons

Some of the reporting features not great, but being worked on which is encouraging.

Online excellence

Flipdish is a company that’s not been appropriated enough 1 very friendly staff always ready to help 2 rates are very good and don’t effect my margins much 3 the platform is just as good if not better than other market leaders 4 their constantly updating and upgrading

Pros

I found it very user friendly and it’s extended features are very useful and gives you control over your offerings it’s a great system

Cons

I’ve no issues with Flipdish or the service that they provide

Great software and great company to work with!

Pros

Integrates with your business so that the customer doesn't feel as though they are using a third party app. The online portal provides really helpful insights and breakdowns allowing you to see customer trends. The customer service from Flipdish is outstanding. Nothing is ever too much trouble and they work with you to ensure you are getting the best from the software capabilities.

Cons

Nothing I can think of as the guys are only ever a phonecall/email away and are more that happy to help.