Flipdish
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Most Helpful Reviews for Flipdish
1 - 5 of 112 Reviews
Jade
Food & Beverages, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Excellent support and customer service
Our website and online ordering is powered by Flipdish
PROSCustomer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.
CONSThere are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.
Vendor Response
Hi Jade, thank you for your 5 star review, and kind words. It genuinely delights be to hear you say that we have excellent support and customer service, as this is something we are very passionate about at Flipdish. It's also great to read that our new Terminal has solved many issues for you - that is exactly what good technology should do. As you say, we will continue to listen to and act on our customers' feedback, so thank you for taking the time to give it. Best wishes, Heather, Global Head of Customer Success @ Flipdish
Replied March 2020
Michael
Wholesale, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Chipmongers App on Flipdish
We have an excellent performing consumer App thanks to Flipdish bringing in sales for our customers daily and weekly.
PROSGreat support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.
CONSNothing we have found not to like in this software in 4 years of using the App.
Reason for choosing Flipdish
Best App we found on the market and the Team were knowledgeable and professional to work with.
Vendor Response
Hi Michael, it is great to hear that Musgrave (Chipmongers) find the Flipdish App the best on the market, with great support and business understanding from the team in Flipdish. That is fantastic feedback to hear, thank you. Best, James, Co-Founder @ Flipdish
Replied November 2019
Pawel
Hospitality, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Good to build loyal customers.
I generally liked the app and the idea behind it. The main problem is how to convince people to download yet another app in to their phone....
PROSGood for building customer's loyalty to the business. If you actually convince customer to download the app...it makes a good tool then. Easy push notifications.
CONSNot enough help given in terms of encouraging new downloads. A bit delayed software updates. They need to work a bit more on location services.
Reason for choosing Flipdish
Commision.
Reasons for switching to Flipdish
Better customer service.
Neil
Food & Beverages, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Perfect takeaway app
Without question the best part of Flipdish is their customer service, and ease of access to that service. Superb from start to finish and you’re treated like you matter and not just another client. The app itself has 100% uptime and I haven’t received any negative customer feedback about it.
PROSThe flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.
CONSA personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.
Vendor Response
Hi Neil, wow, thank you for calling us the "perfect takeaway app"! What a glowing recommendation. If we can help at all, please let us know. Best, Heather, Head of Customer Success @ Flipdish
Replied June 2019
Michael
Food & Beverages, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2018
Very good, great staff, easy to manage, lower percentage rates and essentially a white label.
ease of use, cheaper rates, our own app without the hassle.
PROSCustomer Service is top. Nice and easy App for customers. Obviously lower percentage taken. Great companion website. Speed of corrections and change to menus.
CONSDevice in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.
Vendor Response
Hi Michael, thanks so much for your great review! It's terrific to hear that you have found our customer service to be top class and the app & websites to be very user friendly for both your Remos Pizza and Brooklyn Burger customers. We're considering lots of different options for device upgrades in future; we will be sure to keep you updated! Thank you again for taking the time to share your feedback, we really appreciate it. If we can help at all, just let us know. Best, Heather Customer Success @ Flipdish
Replied April 2018