Our website and online ordering is powered by Flipdish

Customer service is excellent; issues I have had in the past have been responded to in a friendly and helpful way, especially by a very efficient [SENSITIVE CONTENT HIDDEN]. Many previous concerns such as daily sales printouts etc have been addressed with the introduction of a new flipdish terminal that makes everything very straightforward now.

There are one or two small things we would like updated, such as subtotal on order receipts before discount so we can check against till readout, but as Flipdish have been generally very responsive to feedback we're hoping to see small tweaks like this soon.

We have an excellent performing consumer App thanks to Flipdish bringing in sales for our customers daily and weekly.

Great support and business understanding from the Team in Flipdish which made the setup and implementation easy when it came to our App. The software is rock solid and very stable, the Admin is easy to use and intuitive and from a consumers point of view the Flipdish App is the best on the market, getting the consumer to order in just a few short steps and makes the payments option seamless and secure.

Nothing we have found not to like in this software in 4 years of using the App.

I used Flipdish for more than 1 year for my ghost kitchen location. It has been great until there is a dispute with one of the customers. This customer filed a dispute for online purchases between March 2022 to May 2022, a total of more than $900. Flipdish did not contact our company about this dispute and immediately refunded $967.48 to the customer.

Inexpensive and easy to use. Provide complete solutions to new business.

The least I like about this company (not software) is the way they handle credit card disputes.

Without question the best part of Flipdish is their customer service, and ease of access to that service. Superb from start to finish and you’re treated like you matter and not just another client. The app itself has 100% uptime and I haven’t received any negative customer feedback about it.

The flexibility and speed at which items can be added / removed to the menu, and instant push notifications are brilliant for directly communicating with customers.

A personal dislike for me is that I am not a fan of how the menu is laid out and that the menu is automatically collapsed. That means when a customer adds something, and you go back to the menu, you’re doing a lot of scrolling. A better solution to my mind is having menu subtitles a customer can click on, which opens / closes that section of the menu.

ease of use, cheaper rates, our own app without the hassle.

Customer Service is top. Nice and easy App for customers. Obviously lower percentage taken. Great companion website. Speed of corrections and change to menus.

Device in store may need updating to something similar to just eat. but only a minor issue and this would then set the standard for operations. however I understand it might then need to increase the percentage. So if that's the case then no.

I now have a very simple way of rewarding my customers for their loyalty, it's all automatic, for every 10th order they get 11th free, therefore its an incentive for them to come to my business instead of one of my competitors. Ordering is so simple, it cuts down on staff time answering the phone to take a customers order, and also cancels out any chance of the order being taken down incorrectly. I can also see the most popular items that are selling on a daily weekly basis.

As of yet I have no dislikes with this software, any issues I have from time to time with cancelling a customer order has always been dealt with in a very timely manner

Flipdish is a company that’s not been appropriated enough 1 very friendly staff always ready to help 2 rates are very good and don’t effect my margins much 3 the platform is just as good if not better than other market leaders 4 their constantly updating and upgrading

I found it very user friendly and it’s extended features are very useful and gives you control over your offerings it’s a great system

I’ve no issues with Flipdish or the service that they provide

Customer increase

If there is an issue it gets resolved very quickly. If its something that cannot be resolved right away team keep us updated Great customer support/service.

We didn't come across anything bad so far. The only thing is the machine would sometimes loose the signal and the order wouldn't come through right away .

I tried tens of options and the consumer experience of Flipdish is unmatched. Setup was fast. The automated loyalty and retention systems very useful as they take care of themselves and don't need me to do any extra work. Our collection business is doing really well with the app - really helps manage the lunch time rush.

Quick setup Good features for loyalty and retention campaigns Full access to customer data Discount vouchers are useful

We email in menu changes. Would be nice to be able to make these ourselves but so far all changes have been made in under a day.

We like very much all the marketing features, it's very quick to order and from an owner point of view, we have access to all we need to control our business. Customer service is spot on... thanks to the team!

As any software, it needs improvements to accommodate everyone needs... some bits are missing or need to be implemented, but the team is very supportive and they are keen to develop new features that are important for restaurants' owners to make the software even better.

I have a greater number of prospective customers who use the Flipdish app and our integration is working well at the moment.

The app is easy to use with a user friendly interface. The reporting is detailed with a simple summary delivered every week, so analysis can be as detailed or general as you would like. Integrations work well and require minimal maintenance so it can work in tandem with multiple software apps.

Not much, most issues I had have since been resolved, which gives me confidence that any future issues will be remedied in a timely manner.

Never had a problem that they didn't fix or couldn't fix for me , their service is top standard

So staff friendly and reliable and complete package for customers

Nothing this software is easy to use and reliable

Easy to use. Everything i needed to run the day to day business is there already. Customer service always good always available on phone.

Nothing really. Everything i want is there. Never had any major issues.

It doesn't give problems like Zuppler does!!! Easy to use and great after hours service on the phone, easy for customers to use and no complaints as of yet, and a well managed loyalty system.

Webpage design is very basic and templated like all other Flipdish clients you have. It would be great to be offered something more unique and a propert croppered around logo on the webpage without a white box around our logo, also a tablet that lets take privy to offline and lets us go offline at busytume instead of having to call, like just eats tablets!!

The simplicity and ease of use is of the ordering system is by far the best I've seen, and I've worked with many different providers. The customer service is next to none;fast, friendly, and reliable.

The marketing campaign options and dashboard have been really helpful with generating new and return sales. The platform and system is very user friendly and the ability to upsell items via meals etc. is really great.

To date I've encountered no problems at all.

No hidden charges like the others and honest people they are

Easy to communicate with all the staff who are so helpful always

There is nothing to say in this section

I like it overall excellent software

Easy to use, promotions, easy to read receipt

Not many possibilities of time to select

Exceptional customer support and super efficient support team!

The customer support is second to none. The team are so friendly and efficient.

There is no weak link in the flipdish team

This software is user friendly , very easy to use.

The docket can sometimes hard to read during rush hours

So easy to use what you are sold is even better than you would expect

Nothing is bad about this product customers have commuso many times about how good it is

Easy to use for us.

No choice for longer time request for us to select when customer request for 3 or 4 hours later, everything else is fine

Very easy to use and to be in touch with your costumers. Thank you for making our work les stressful.

I don't have any problems with this software , very happy with the way haw it is. Well done Flipdish team.

Easy to use, easy to update and edit, responsive team.

Allows my customers to go from address to order completion in a very few amount of clicks. Easy to edit and update menu items.

We have not experienced any major issues with this software.

I think Flipdish is very professional and respond very quickly to any queries This is the key to success and if they continue in this mode It will be very successful

Very easy to use It’s clear and concise

Customers have a few issues with ordering on line - can’t pay on line - can’t put name on order

The switch was easy and smooth. The guys have been great and very personable to deal with. Let's hope the customer usage keeps growing from here!

Ease of use, clarity and customer service.

Nothing to do the software it's really good. Strategies to move and convince an audience to use the app could be something to work on. We're able to manage this but maybe other customers aren't able to attract the audience.