Built specifically for retail professionals in the flower industry, FloristWare offers several applications that help to improve the florist operations. The system features an accounts receivable module that allows stores to track incoming customer payments. The product's built-in loyalty program helps to incentivize customers.

FloristWare also provides AutoFill features that help florists take orders quickly. The module for account history tracks the past purchases of each customer. This feature works in tandem with the customer management module in order to track customer information, provide birthday and anniversary reminders, as well as keep a full record of customer purchase history.

The system is fully compatible with Mac and PC hardware and is offered both as a web-based and on-premises system. FloristWare integrates with floral e-commerce websites and various credit card processing providers which offer florists an option to choose the payment gateway.

Start
Start

Start

Sales

Sales

Postcards

Postcards

Payments

Payments

AdTracker

AdTracker

Reporting

Reporting

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8, Windows 10



35 Reviews of FloristWare

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 35 reviews

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Melissa from Heritage Payment Solutions

Type of Store:  Other specialty retailer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Ok option for Florists

Pros

Floristware is not proprietary, so you can board with a processor that you like.

There are features that are designed specifically for florists, creating special orders and deliveries.

Cons

Upgrading system can be cumbersome and expensive.

Customer service needs results in long waits and call backs that take a while

Review Source

Joanna from Safflowers LLC

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Floristware review

Floristware makes it easier to take orders from repeat customers saving boat loads of time especially during holidays. It also makes all orders available at your fingertips for easy reference.

Pros

Floristware saves time and is easy to use even for computer shy people.

Cons

It's designed for accrual basis accounting only.

Review Source: Capterra

Sonam from TSYS

Type of Store:  Other specialty retailer

Number of employees:  501-1,000 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Ultimate POS for florists

Pros

This POS has very fast processing so time can be saved if florists are using this POS.It is also not expensive.

Cons

Need to add other businesses to generate more revenue. Can add some more features for easy accesses.

Review Source

Dodie from Stems From The Heart Floral and Gifts

Type of Store:  Florist

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Fast, prompt, competitent, respectible and easy to talk to people who help.

Pros

Once you learn it, it does what it needs to do for us and our shop. We can contact the support team at any time.

Cory from Milwaukie Floral & Garden

Type of Store:  Florist

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Daily user of Floristware for 4+ years. Excellent experience

Customer service, although not available immediately upon a phone call, is exceptional. Extremely fast and responsive to emails and remote assistance is established easily if necessary.

Pros

Non proprietary software (FTD or Teleflora). Works with all sorts of hardware set-ups, easy to get started.

Cons

Multi screen order entry makes order taking difficult at times. Sales reports are sometimes lacking in terms of filtering capabilities. While I love the "Progress Tracker" delivery module of this system, a "Map All" function would be a nice addition.

Monica from Retail Flower Shop (don¿t work there now)

Ease-of-use

Customer support

April 2016

So Easy To Learn For New Employees

I have worked in a lot of different retail stores and used a lot of different software. The flower business was more complicated than other retail (you are taking orders, not just ringing up sales) but this software was probably the easiest I have used. It also helped me do the job right. I didn't know anything about the flower business, but this software made sure that I took orders properly and didn't make mistakes. And I really didn't need any training.

Review Source: Capterra

Kal from Florist

Ease-of-use

Customer support

March 2016

ALL THE FEATURES, NONE OF THE HEADACHES!

Years ago we left our wire service system because it was too expensive and too much of a headache. Trapped to their credit card processing, membership, contract, etc. We tried another POS system (not from a wire service) but was no good for a real flower shop. It lacked too many things. Like you could not enter more than one order into a sale. Maybe OK for a shop that does less than $100K a year but not for a serious florist. FloristWare is great. All the features. Very easy to use. When you call for support you have to leave a message, but they call you back. And they are real experts on the system. Not just a call center. The support is very good.

Review Source: Capterra

Amra from Scent and Violet

Ease-of-use

Customer support

March 2016

Great Indepentent Florist software

FloristWare is easy to use customer oriented software. Order taking process is simple. It has a suite of amazing features (Short cuts for often used addresses; Email receipts, quotes and delivery confirmations, etc.) Business reporting is top notch: daily sales report, sales by product or category; compare sales in different periods; Sales by customer). One computer/station is enough for low volume shops (under 20 orders/day). I would recommend two stations for anything over 20/day or shops with high walk-in traffic. Did I mention that this POS uses your existing computer (it does not sell you equipment, it does not sell you CC terminal and it does not sell separate module for everything that you need in your shop). FloristWare is paid on a monthly subscription basis, and the price is incredible for the value

Review Source: Capterra

John from Flower Shop

Ease-of-use

Customer support

March 2016

Easy To Use, Great To Work With

We have used FloristWare at our shop for several years. The software is easy to use and the people are great to work with. It is very easy to learn and new employees and seasonal hires are up and running very quickly. The standing order features could be a little more powerful but the people at FloristWare have been very interested in our feedback and are working on the kinds of changes we have talked about.

Review Source: Capterra

Joan from Coleman Florist inc.

Ease-of-use

Customer support

March 2016

Can't Say Enough Good Things!

We have been using Floristware since 2008 and couldn't be happier. Floristware handles everything from internet orders to accounting with precision and ease. Mark and his team couldn't be more delightful to work with. Lucky for us we have had so few issues over the years that other than set up, updates, and when we have added a new computer, we have not had to call for support. Floristware does everything in the florist business we need it to do at a fantastic price.

Review Source: Capterra

Annette from Carver Flowers

Ease-of-use

Customer support

March 2016

I've used Floristware since I first opened my shop, and have never regretted my decision.

Floristware is more than just a POS - it's also a customer service database, a marketing engine and an inventory management system. It doesn't just report our sales; it increases our sales. It does everything I need, and produces every report I want ... and even allows me to export data into a spreadsheet so I can produce reports and graphs on any aspect of my business. It's simple to use, with intuitive features to get up and running in a short amount of time. Like any powerful tool, however, the more you put into it, the more you'll get out of it. To maximize its full power, the user should be long-sighted, and willing to think strategically about their business, so as to create the sales accounts and categories that will best track desired performance measures over the long term. I couldn't be happier with the Floristware POS system. But the icing on the cake is the people who create and support it. Users will always have questions. The Floristware support team is always there to quickly answer questions and assist with any issue. They're the best.

Review Source: Capterra

Robin from Fresh! Flowers & Floral Design

Ease-of-use

Customer support

February 2016

They Understand The Flower Business

Everyone I have dealt with at FloristWare truly understands the flower business. They say they only hire people that have at least five years in retail floral for support roles and it shows - they understand the industry which is good because I don't want to have to explain it to them.

Review Source: Capterra

Adam from Belvedere flowers

Ease-of-use

Customer support

February 2016

Floristware is the best floral pos

Great support. Great people. I highly recommend them to any florist looking for a new affordable pos system.

Review Source: Capterra

June from Florist In Irving TX

Ease-of-use

Customer support

February 2016

Best POS System For Florists

Our shop has used many different POS systems over the years and FloristWare is the best. It costs a fraction of what we paid for various wire service systems even though it has all the same features (and probably more). And unlike another independent POS system we tried there are very few limitations this is an affordable system that is as good or better than much more expensive options. Service is also very good and the company does a lot to support the industry.

Review Source: Capterra

Hannah from Geranium Lake Flowers

Type of Store:  Florist

Ease-of-use

Customer support

Functionality

September 2015

Great Software - Fantastic Support

Pros

The system is relatively easy to use, and the technical support team is incredibly helpful.

Cons

I have no complaints about the vendor whatsoever. The product is a little clunky to use and could be streamlined in some areas for ease of use.

Ryan from Strider

Type of Store:  e-Commerce

Ease-of-use

Customer support

Functionality

August 2015

Our clients are absolutely thrilled

Pros

The software itself is easy to use and clearly designed with actual flower shop experience in mind. We have many clients using FloristWare and it has proven to not only be a very popular choice, but users stay with the system a long time and typically become ardent brand advocates.

The FloristWare team offers exceptional customer from the initial sales process through setup, training, and ongoing assistance. They are prompt, courteous, and very invested in the success of their clients.

Cons

There really isn't much to dislike, and the dev team is very responsive to input from customers.

Working alongside the FloristWare team (we have many mutual clients) we have been able to quickly and effectively tailor integration solutions to meet the needs of our users.

melissa from The Ivy Green

Type of Store:  Florist

Ease-of-use

Customer support

Functionality

August 2015

long term floristware user

Pros

I feel that Floristware is an affordable and reasonable alternative to comparable industry products. It performs reliably, produces great results, and is an incredible value to an independent florist, regardless of size. The ability to expand to other stations as needed, and on demand is a true value. Also the basic requirements and lack of specialty demands for hardware should keep this system on the forefront for independent, value minded florists searching for a great POS.

Cons

Floristware performs very well and relies on user input, the more you do with your system, the more it does for your shop in the long run. Not a complaint or quality issue, just a required commitment from it's user makes it an even better product.

Mike from FruitFlowers

Type of Store:  Florist

Ease-of-use

Customer support

Functionality

August 2015

Great Product, Great Support

Pros

The ability to see average purchases was great. Staff can easily see what a returning customer spends and then recommend similar products. Also ability to set reminders for birthdays and anniversaries was very helpful in making outbound calls.

Cons

The backup process was originally very slow for us. The computer we were running it on met the min specs but just barely. We changed the computer out and backups became much faster.

valerie from quince flowers

Type of Store:  Florist

Ease-of-use

Customer support

Functionality

August 2015

A useful tool

Pros

I like how it stores information about our clients and people they send flowers to.

Cons

I wish we could enter a customer/client as a business with a name as a contact. We take many orders for business' and they often do not want a specific name on the order.

Rivers from Blossoms Rosedale

Type of Store:  Florist

Ease-of-use

Customer support

Functionality

July 2015

The best thing since pen and paper!

Pros

FloristWare immediately simplified sales tax calculations cut our bookkeeping costs by 75%. It allows all of the customer tracking information we need including historical purchase patterns, customer contact and billing information, and customer preferences. Inventory control and sales reports are generated in an instant and things like staff performance and sales breakdowns are available in every imaginable configuration. FloristWare gave us back our Sundays!

Cons

A few less steps/screens in the order process would be nice, but FloristWare does have the ability to include multiple orders in one sale which is a great feature.


Displaying 1 - 20 of 35 reviews