--- title: "CSG Forte Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of CSG Forte. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if CSG Forte is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/forte-payment-systems-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Recurring Billing Software](https://www.softwareadvice.com/accounting/recurring-billing-comparison/) / [CSG Forte](https://www.softwareadvice.com/retail/forte-payment-systems-profile/) / CSG Forte Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/forte-payment-systems-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/forte-payment-systems-profile/alternatives/) # CSG Forte User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 87 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 61 reviews (70%) - 4 stars: 17 reviews (20%) - 3 stars: 4 reviews (5%) - 2 stars: 2 reviews (2%) - 1 star: 3 reviews (3%) ### Most mentioned pros - I am very satisfied with the set up guidance I received when converting our company data to new accounting software, linking our bank account and creating a CSG Forte merchant account. - CSG Forte customer service is one of the best I have experience over 35 years of running a small business. - Payment processing is simple, transaction fees are minimal, easy to operate, and reporting is easy to follow. ### Most mentioned cons - We have had Forte for years and not once had any issues that couldn't be quickly fixed. - I am a complete loss as to how this business acquires any customers. If it wasn't our only software option for our needs I would have ditched the process 4 months ago. - Several emails to Forte's "fraud investigator" and customer service failed to produce a more meaningful understanding of why Forte had chosen to close our account after a single transaction. ## CSG Forte customer reviews Showing reviews 1-25 of 87 (page 1). ### Forte- good for ACH - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros it's cheaper than most other ones, Offering next-day funding is a critical feature that not many of these companies have #### Cons UI needs work, code is a bit clunky, I'm just a small biz owner not a banker. #### Reasons for choosing CSG Forte price #### Vendor response Thanks for your review. We're always open for feedback, so feel free to reach out should you need assistance with anything. Replied December 2020 --- ### Great and Easy Product for Small Business Owners - Overall rating: 4/5 - Reviewer: Kate O. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This service is HANDS DOWN the most affordable, and best value for the money when it comes to allowing a business to collect AUTOMATIC PAYMENTS. It has reduced the HOURS that I used to spend weekly collecting and writing invoices. Now everything is handled automatically - a dream for me and my team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The product is STRAIGHT FORWARD and very affordable for allowing me to collect ACH and Credit Card payments for my business. #### Cons The functionality is low - I'd like to be able to run more reports. The interface is rudimentary - I'd like to see a more sleek dashboard. #### Reasons for choosing CSG Forte Automated and professional platform. Fewer fees. ACH capabilities. Easy set up. #### Vendor response Thanks so much for the feedback, Kate. We're glad you find working with Forte to be such a great experience and is such good value for your business. Our support team is available at your convenience if you need any assistance with anything. Replied July 2019 --- ### Great Service - Overall rating: 5/5 - Reviewer: Locksley S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use is the softwares biggest advantage. #### Cons There is really nothing I do not like about the software. --- ### User Friendly - Overall rating: 5/5 - Reviewer: Linda K. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Fantastic! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly, easy to implement and operate. Hassle-free. #### Cons Trying to answer the PCI compliance questions. #### Reasons for switching to CSG Forte Forte integrated with our Accounting Software making it a one-click process. --- ### Forte is amazing - Overall rating: 5/5 - Reviewer: April A. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Using Forte is always a good experience. We have never been disappointed - the program is very efficient and user-friendly. Any questions we have are always promptly answered and explained. Couldn't be happier with Forte. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Forte is very user friendly and the customer service is always quick and efficient! #### Cons No complaints at all - Forte is an excellent asset for our day-to-day work. We have been fortunate to only have good experiences with Forte. --- ### Satisfied customer - Overall rating: 5/5 - Reviewer: Rich C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Forte support is always doing their best to help every time we requested something. I always appreciate in every effort was done. #### Cons I can't tell of any lease to feedback about Forte. Overall experience is always at it's best and I can't complain about it. --- ### Good deal for what it offers - Overall rating: 4/5 - Reviewer: Danette B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used monthly for less than 12 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Good for what it offers - our company needed tenant payment interface #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Onboarding was easy to use and food for customers #### Cons It was not able to interface with our property management system to post tenant payments --- ### Banking information validation - Overall rating: 5/5 - Reviewer: Michele M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I would highly recommend for any company that would need to verify banking information, process transactions securely, and minimalize chargebacks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like the real time data and the easy-to-use application. #### Cons The only item that I could say would be a faster response from support would be a benefit but we really have not had any issues. #### Reasons for switching to CSG Forte The real time data was faster, most accurate, and the cost was most competitive. --- ### Forte is all we need - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Forte makes it very easy to collect online payments and helps to identify any fraudulent payments. #### Cons I have yet to run into an issue with forte. So far so good. #### Vendor response Thanks for leaving us a review. At CSG Forte, feedback is key to continuously improving the way we serve our customers. We're glad to hear you recommend CSG Forte and rely exclusively on us to meet your payments needs. Replied May 2022 --- ### Great value and easy to use - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We wanted to offer an ACH option for payments. We selected Forte and passed along the savings to students as a no fee option compared to paying tuition with a credit card and being charged a convenience fee. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Other vendors charge a lot more for the service than Forte. We are pleased with the overall value and how easy the payment system is to use. #### Cons I cannot think of anything negative about the software. #### Vendor response Hello! We're very happy that you have found great value in our ACH solution. Thanks for taking the time to provide your feedback. We do appreciate it! If you ever have any questions or need anything our support team is available to you. Replied April 2019 --- ### Our success was thanks to our [SENSITIVE CONTENT HIDDEN] - Overall rating: 5/5 - Reviewer: James O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It has been a good experience so far and we are looking forward to growing with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was easy to integrate with. Our [SENSITIVE CONTENT HIDDEN] was supportive, worked with us to understand our unique needs, and went to bat for us to get us what we needed. #### Cons Reporting is not as open as we would like. Limited options for structuring the size and shape of deposits once they hit the destination account. #### Reasons for switching to CSG Forte The other product was more expensive with fewer options to support our business model. #### Vendor response Thanks for your review, James. Forte thrive on providing outstanding sales experience and customer support. Thanks for your feedback on potential enhancements to our reporting, we'll definitely relay that to our product team. Replied November 2020 --- ### Good Product - Overall rating: 4/5 - Reviewer: Chris H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it's positive. Calling into CS can be a challenge with wait times although we call in very infrequently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to enter information and set up billing, both one time and recurring. #### Cons Inability to customize some fields and viewing/changing of scheduled transactions. #### Reasons for choosing CSG Forte We use both #### Vendor response Thank you for providing your feedback, Chris. We are happy that your overall experience has been a positive one and your feedback will be used to help us improve our services overall. Replied July 2019 --- ### Good value, but check integration with your billing system first! - Overall rating: 4/5 - Reviewer: MARY C. - Verified reviewer: Yes - Industry: Utilities - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Getting customer service to understand our problems and respond with solutions has been a challenge. We are still manually managing some parts of the payment posting and update process. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Pricing for local government was a key driver for us, since we absorb all of the processing fees. #### Cons We thought that the software would integrate with our billing and payment system seamlessly, and that our time of day cutoff would be accommodated. This is not true in all cases, particularly with echecks #### Reasons for switching to CSG Forte Previous software was unreliable #### Vendor response Hello Mary. We are sorry to hear you have experienced integration challenges with your current billing and payment system. Our support team will do everything they can to assist in resolving that with you. Replied August 2019 --- ### Reseller's Prespective - Overall rating: 5/5 - Reviewer: Pirooz A. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The APIs are easy to use and work well. Very well defined functions allow us to perform . #### Cons The first iteration was new, and functions were missing. All functions are working well now. #### Reasons for choosing CSG Forte Forte APIs are much easier to use. #### Vendor response Thanks for your review, Abir. At Forte, we build web services for developers, by developers. We thrive to eliminate complexity with integration by providing good dev documentation, sample code, work bench, and sandbox environment. And we're always one call away should you need any help. Replied December 2020 --- ### Forte review - Overall rating: 5/5 - Reviewer: Jesus G. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We give another payment option to our customers (ach debit) which increases our market share #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is friendly with the user, nice design and it is self-explanatory #### Cons When we try to export transactions they doesn't include the transaction ID which is very important for us to reconcile with our system, you should include a more robust reporting tool inside DEX. #### Vendor response Hi Jesus. Thank you for taking the time to provide your feedback. Your input about your experience using Dex is incredibly helpful. Our support team is available to work with you regarding Dex at your earliest convenience. Replied August 2019 --- ### Cogop forte - Overall rating: 3/5 - Reviewer: Rahadames M. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros There is no much to tells , I hope with this you can know more #### Cons It fail a lot specially on cards purchases #### Reasons for choosing CSG Forte Cost in processing #### Vendor response Hi Rahadames. Thank you for providing your feedback. Our support team will be reaching out to you to discuss any technical issues you seem to have with processing card transactions. Replied August 2019 --- ### Easy Transition - Overall rating: 5/5 - Reviewer: Ed Y. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered We are very pleased with the support and ease of use from start to finish for this. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The transition support team was helpful in getting this set up and moving us from the platform we had been previously using. This platform also opened up additional payment methods for our customers to use. The fees we had been being charged then passing through to customers became a non-issue since Forte charges those fees directly to the customer making the payment. #### Cons There are no current suggestions for improvement. #### Reasons for choosing CSG Forte 1. IVR Payment for customers. 2. Fees charged directly to customers. #### Reasons for switching to CSG Forte Allowing IVR payments. #### Vendor response Thanks for leaving Forte a review, Ed. We pride ourselves in our flexibility when it comes to billing, allowing government customers to choice between absorbing transaction fees or pass those fees onto the payers. We also appreciate your recognition of the smooth onboarding experience of the IVR solution. Replied October 2020 --- ### Love it - Overall rating: 5/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Insurance - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The staff is attentive and professional. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its so easy to use. It is easy to implement, its easy to bring up on the computer, its just fantastic. Ive been a user for 10 years. I tried another product last year and immediately cancelled. Hard to navigate, staff was not helpful. I love everything about my Forte Systems #### Cons I have nothing bad to say, everything easy #### Vendor response Stephanie, thanks so much for your feedback and sharing your experience. We are thrilled that you have found Forte so helpful and useful for your needs. Replied August 2019 --- ### Customer Service - Overall rating: 5/5 - Reviewer: Rose M. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very easy and a fast effortless way to collect payments #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, although DEX is a bit difficult to get used to #### Cons How long it takes to get payments funded #### Vendor response Thanks for your review, Rose. At Forte, we always keep "Ease of Use" at the center of our product designs and we're happy to hear your experience has been positive. Dex is our newest merchant and partner portal with tons of awesome features. We host regular dex trainings for our customers, please reach out to support for more information. Replied November 2020 --- ### CEO - Overall rating: 5/5 - Reviewer: Bill B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great! Forte provide excellent customer support representatives to talk to and quickly resolve any concern or question. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Virtual Terminal and processing ACH (eCheck) transactions. #### Cons Quick training to help get started with using the online Virtual Terminal. #### Reasons for choosing CSG Forte Great customer service. #### Reasons for switching to CSG Forte Good ACH processing rates. #### Vendor response Thanks for your review, Bill. At Forte, we thrive to provide excellent training, customer service and support. Replied December 2020 --- ### Kudos Forte - Overall rating: 5/5 - Reviewer: David Z. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far so good. We like working with them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I could talk with a real person and they accommodated me and our needs expeditiously. #### Cons We're just starting with it but looks really good. #### Reasons for choosing CSG Forte pricing, the ISV and the customer service. #### Reasons for switching to CSG Forte Pricing and customer service. #### Vendor response Thanks for your review, David. At Forte, we strive to provide great customer experience and we're glad your time with us has been wonderful thus far. If there's anything we can do for you, please don't hesitate to reach out. Replied November 2020 --- ### I love it! - Overall rating: 5/5 - Reviewer: Barbara B. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Efficient, affordable, extremely useful. This software brought our bookkeeping to a very high level. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It is extremely useful to be in control of drafting and/or sending funds from my account to others without the large fees and inconvenience associated with banks. #### Cons The portal could be a bit more user friendly; now that I've learned to use it, it's fine, but, it took a bit of trial and error. #### Vendor response Hello Barbara. We're very happy that you have found our service so useful and helpful. We are constantly looking at and implementing ways to improve our portal to make your experience with it better. Be on the lookout for that down the road. Thanks for taking the time to provide your feedback. Replied June 2019 --- ### Works for us! - Overall rating: 4/5 - Reviewer: Patrick L. - Verified reviewer: Yes - Industry: Music - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Forte is a reliable payment system that fits all of our business needs, once you take the time to explore the system. Glad we found it! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It has amazing recurring features which is critical for our business. #### Cons The interface seems a bit outdated and it was confusing to figure out how to use all of the features at the beginning. And it is a bit pricey! #### Vendor response Thank you for taking the time to review Forte, Patrick. Your feedback helps us continue to make improvements and provide a better experience for you. We're actually in the process of updating our interface and look forward to your thoughts on that, once released. Replied April 2019 --- ### Forte Payment Systems Review - Overall rating: 5/5 - Reviewer: Rick W. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Its flexibility, customer and technical support #### Cons Import, export options working with database programs --- ### Municipality friendly - Overall rating: 5/5 - Reviewer: Alyssa H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a great option for taking credit card and e-checks for the Town where budgets can be tight. There is no charge for the use of this product and it is very easy to use and set up. #### Cons I have not found anything yet that I do not like. #### Vendor response Thanks for your review, Alyssa. We're glad our solutions help your organization take digital payments with the option to pass the fees onto the payers. Replied November 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/forte-payment-systems-profile/reviews/?page=2) --- CSG Forte Reviews, Pros and Cons - 2026 Software Advice