Inventory and tracking time and expenses. Customer support and training have been stellar.

I used to have to take days away from work for invoicing, quotes, and other office work. Now when the invoice is ready the only thing left to do is collect the money.

I like that it is intuitive in the set-up and use.

When I call for support I never have to wait and everyone I have spoke with is really knowledgeable with the product. Everyone at Fullbay is always helpful and always try there best to help out.

I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.

The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.

The training team was great, and if I ever need support, they are always there, and very helpful.

Customer service is worthless. They will answer the phone, but can rarely assist with any issues.

The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program.

Doing estimates takes half as much time with full bay lets you know what your costs are and profits before you do the job. Allowing you time to bid more jobs.

This software is so comprehensive it does everything we as a large diesel and automotive shop need. It can be used to manage multiple shops, and we can fluidly go-between the shops.

Overall, this product has been a 10 of 10 for my business. Also, the support staff is amazing.

Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email.

I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly.

Decent help online and excellent call centre. The people  at the call centre are easy to reach and almost always respond the same day.

I like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software.

The only complaint that I have about the software is that it only migrates information to Quick books.

The parts is a little hard to navigate at first. Easier as time goes on but that seems to be the most difficult.

Very happy with the software and the team that is behind it.

Works well for me and making any adjustments in the system is very user friendly.

I like the support they give me. I like the constant innovations.

I love the ease of use, and how customizable it is for my business.

This software is very user friendly from Office Employees to Technicians as well as Customers.

Upon some familiarity to the program you can begin to run very specific reports and view metrics on parts margins, technician efficiency, and all sorts of revenue analytics.

Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use, and the available tutorials.

Fullbay is so easy to use and has great functions. From the service desk to the technicians on the floor this is a great product to track efficiencies and to communicate with your customer base.

No pro-demand or motor or anything integration.

From the very first day Fullbay was very much interested in our success as a business and with the use of their software.

It even holds you to the process, users cannot proceed without completing each step in order. It's customizable, has great integrations, and excellent Reports for the back office.

They have always been by my side to help and guide me. M actually writing this because during my last call, I offered so many kudos, they asked I put them to good use here.

Also sometimes it gets confusing as to where to go to access the different tasks that can be done using the system.

Everything is straight forward and has been seamless to integrate into our business.

We have been able to expand our rewards in an easy to use way thanks to Preferred Patron. After shopping many programs this was the only one that felt like a good fit to our business model.

I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us.

This is a great third party loyalty application. The user interface is very easy to use by my cashiers while they are interacting directly with customers.

This system is a very user friendly system to handle our needs for our clients and the Rewards Program that we offer to our clients.

Members are excited about their points and redeeming to the extent that current members recruit new members in the store.

It combines features found in other standalone solutions in an easy to use format. We handle most of our promotional and informational communications through the program.

It is powerful but simple, low cost but it works wonders, we liked that they had the free trial shows how capable this platform can be, you can create marketing campaigns through sms.

They were always quick to respond and extremely helpful. They made the setup extremely simple and the product is very intuitive and easy to use.

Ease of use, flexibility of the program to cater to our business' needs, and the overall help of all the support staff of Preferred Patron.

Our bingo club has really benefited from the implementation of this loyalty program. The software is easy to use and their technical support has been outstanding.

I don't think I have any dislikes. Any questions or concerns I had were always immediately addressed and resolved.

We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization.

Difficulty of creating newsletters, they were not flexible inworking with our needs.

Ability to automate marketing and rewards. Ability to easily sign up and regularly communicate with customers.

We keep it pretty basic for our program/needs but I know the system has so many great capabilities to reach our clients.

After speaking to a few companies, there was no doubt who we were going to choose.

I only wish my POS provider would integrate into their software. Thanks Preferred Market Solutions for a great product.

Our stores love the integration into our point of sale system. In addition to scanning the rewards card, customers can be identified by last name, phone number, or email address  very convenient.

Theoverall experience was an exciting one and interesting too.

Great software and great tech support. Customers and myself are very happy with software as well as tech support.

M using Preferred Patron for over 3 years now. From the start I’ve been happy.

Solid Program Complemented with Great Service.

I stopped using the email marketing campaign part of my account and I now send all my emails through Constant Contact.

Selecting Preferred Patron as our loyalty program partner was absolutely one of our best business decisions this year.

They all have the ability to demonstrate and suggest ways to better use the tools available and drive profits to our bottom line.

The templates for email blasts are very confusing.

Software is extremeley user friendly and easily customizable to fit our business. Training and support is extremely informational and allows an easy integration into our standard operating procedures.

The birthday and miss you points we have set up does not always work.

I always get same day help from these guys, even if it’s Sunday. From the day I started, I had the system working in a few days.

During the process, we found their API to be well documented, easy to use and reliable to our integration. The support we receive from them has always been excellent and timely.

This program is intuitive and easy to use solution and most importantly very pliable and customizable.

US Dollar

Fullbay is a cloud-based shop management software designed for heavy-duty commercial repair shops.The app allows shop owners, technicians, managers, and customers to stay involved throughout the repair process—even if they’re outside the shop.

Fullbay tracks a vehicle’s maintenance history, and allows customers to submit repair or maintenance requests, view a vehicle’s progress, and approve work and settle invoice payments through a branded portal. Owners can see how efficient each technician is, and create real-time reports to see how the shop is performing. Shops don’t have to enter financial information into another software, either—Fullbay integrates with QuickBooks Online for thorough recordkeeping.

The app is Android and iOS compatible, and runs on tablets, phones, and internet browsers. It comes with numerous industry-leading integrations to put your shop on the cutting edge of fleet maintenance no matter where you are.


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LongDescription

Labor Rates

Purchase Order Management

Work Order Creation

Barcoding/RFID

Vehicle Management

Safety Management

Components Tracking

Repair Tracking

Invoice Management

Transaction History

Customer Database

Job Management

Scheduling

Accounting

VIN Lookup

QuickBooks Integration

Mileage Tracking

VIN Decoder

Technician Management

Mobile Access

Cost Tracking

Real Time Data

Maintenance Management

Labor Cost Reporting

Preventive Maintenance

Service History

Asset Tracking

Inspection Management

Parts Management

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Estimating

Work Order Management

Vehicle Information

Billing & Invoicing

Accounting Integration

Real Time Reporting

For Mechanical Equipment

Vehicle Tracking

Inventory Control

Reporting/Analytics

Contact Database

Employee Scheduling

Payroll Management

Equipment Tracking

Quotes/Estimates

Customer History

Point of Sale (POS)

Third-Party Integrations

Appointment Scheduling

Maintenance Scheduling

Inventory Management

Contact Fullbay directly for pricing information.

Email/Help Desk

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Fullbay

Live Online

Webinars

Documentation

Videos

Preferred Patron is a customer loyalty management solution designed for companies of all sizes that offers incentive promotions, visitor loyalty management, multi-channel marketing and gift card management functionalities within a suite. The solution is available both in cloud-based and on-premise deployment options and features a mobile application for both iOS and Android devices.


Preferred Patron features an incentive promotions module that enables users to manage different types of promotions such as cash backs, appreciations, recognitions, referrals and mystery awards. In addition to this, users can also roll out a tablet-based visitor engagement solution where they can incentivize customers visiting their stores.


Preferred Patron features multi-channel marketing, which allows users to design and send customized loyalty campaigns through multiple channels including email, SMS messages and social media.


With the help of RESTful API, users are able to integrate the solution with their e-commerce websites and roll out loyalty programs on their business websites. Users can also integrate with popular business systems such as accounting, point of sale systems and mobile applications.



Real Time Analytics

Engagement Tracking

Rewards Management

Customer Surveys

Case Management

Multi-Channel Marketing

Surveys & Feedback

Personalization

No-Card Loyalty System

Customizable Reports

Document Storage

Activity Tracking

Multi-Channel Campaigns

Customer Segmentation

Drip Campaigns

Referral Tracking

Program Notices

Incentive Management

Categorization/Grouping

Multi-Campaign

Communication Management

Customer Accounts

Publish Scheduling

Interactive Content

Gift Card Management

Audience Targeting

Print Management

Geolocation

Churn Management

eCommerce Management

Batch Communications

Template Management

Data Import/Export

Campaign Segmentation

Promotions Management

Campaign Planning

Customer Complaint Tracking

Distribution Management

Customer Activity Tracking

Email Distribution

Account Alerts

Contact Management

Content Management

Email Marketing

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Performance Metrics

Channel Management

Membership Management

Multi-Channel Communication

Complaint Monitoring

Client Portal

Social Media Integration

Real-Time Notifications

Email Management

Activity Dashboard

SMS Marketing

Segmentation

Reminders

Account Management

Community Management

Chat/Messaging

Customizable Templates

Small Biz Edition: $149/mo Premium Editions start at $249/mo.

Fullbay vs Preferred Patron Loyalty

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