Future POS Software

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Recommendations

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About Future POS

Future POS has been running high-volume restaurants for over 20 years. This rock-solid POS is based on Microsoft SQL for speed and reliability. The platform can run anything from a 1 terminal site to a 72 terminal stadium. Future POS regularly wins industry awards, including the RSPA vendor of excellence award 9 of the last 11 years. The solution has also been recognized as one of the top 5 hospitality POS packages in an independent survey done by Northcoast Research....

Future POS Pricing

Future POS provides Free Hardware, Free Software and Free Support!

Free trial: 

Not Available

Free version: 

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Future POS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3.5

Value for money

2.5

Customer support

3.5

Functionality

2.5

Showing 1 - 5 of 21 reviews

User Profile

Christopher

Verified reviewer

Company size: 11-50 employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2017

The restaurant I used to manage used Future POS for years and it always worked great!

Ability to track restaurant transactions, run reports, balance at the end of shifts, etc. Smooth system that is easy for all employees to learn regardless of their position within the restaurant.

Pros

Easy to use and more importantly, easy to teach new staff how to use. Can easily organize menu items by category and color making it simple to find your selections during the busiest of nights. Rarely did the system crash on us and it always helped me balance the registers at the end of the night from the days transactions.

Cons

The overall performance of Future POS was smooth, but like I said it did run a bit slow at times. This rarely happened, but that speaks volumes if this was the only negative comment I had!

Iryna

Company size: 2-10 employees

Industry: Restaurants

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2021

Whole world should be using this POS

Great experience. If it would be up to me, I'd have a whole world to use their POS and their Merchant services. They are the best.

Pros

I appreciate that they offer a free online ordering website that integrates with POS, a cash discount program, greatest support over the phone, a free software and a free installation, daily reports, easy refunds.

Cons

There's nothing that I'd not like. I'm totally satisfied with the POS. I have no complaints at all.

Reasons for choosing Future POS

Free POS, cash discount program, free website for online ordering, the best technical support in the world.

Reasons for switching to Future POS

HORRIBLE technical support, they kept me over 40 mins on the phoneline just to verify my account. It's unacceptable.

Maria

Company size: 11-50 employees

Industry: Restaurants

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
2

Functionality

out of 5

June 2019

Don't buy

Pros

That they have 24 hr service to fix simple issues or changes

Cons

Systems constantly freeze up. Systems run slow. Buckle up as soon as you have a busy night. Constant glitches whether it's the screens going blank or amount from checks disappear. Certain functions that I've requested to look into because they make no sense the way they perform and you'll get the answer, we'll escalate it to Future and then you never hear back about it. Always have to follow up with help requests from my "client relationship manager" and basically stalk him to get an answer. And they never make appointments to check up on you every few months as they tell you when you sign up to "make sure you're getting a return on your investment" I definitely lost on this investment.

Response from Future POS

Sorry to hear that you had a negative experience with our software. Could you please provide an email address or phone number so we can contact you directly? You can go to FuturePOS.com and click on CONTACT. Please leave Offsides - Capterra in the subject line.

Replied June 2019

David

Company size: 51-200 employees

Industry: Food & Beverages

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

November 2019

Not up to this era...

Simply don't waste your money, I did it for almost 10 years and they are not keeping up with technology this days. their system is wrong and doesn't work at all.

Pros

Great and easy to work with. Almost never broke down or had an issue. Almost perfect with reports and setting up systems.

Cons

Handheld not up to sales person's speech. Slow and never work up to speed. Costumer service never picked up. Al most never. Sales person didn't care enough but his commission and the sale, didn't know about his product. New Future Pay Credit card processor... HORRIBLE!!!! THEE WORST!!! ETC.......

Dave

Company size: 11-50 employees

Industry: Restaurants

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
3

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

December 2019

Future POS isn't THAT bad

Overall I put so much time into the smallest tasks that I needed to do, that is my biggest gripe.

Pros

I loved how organized the screen layout was, even though it was a little backwards throughout the menus

Cons

In order to program this system to your liking, you had to master the X mods and Z mods, which was the most ass backwards things I've ever seen. It made the everyday life so complicated, that you were better off spending your time searching for another system.

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