What are Geelus users saying about the software?

Way to use

Without Geelus , simply put, my business would be disorganised and run badly. I know when and where every order is

Pros

Very user friendly The Geelus POS system is an absolute gem! They are very dedicated to this system and the level of customer service is superior! If I need help, advice or I have a suggestion, they not only listen, they are proactive as well. When I first started I was using endless invoice books, stamping the dockets, writing by hand. Then I was trying to remember when items needed to be ready, and who needed to be called. Then every night I would have to tally up the manual dockets and plonk that into an excel spread sheet just to work out how my shop had performed each day. Now that I am using the Geelus POS system, I have at my finger tips everything I need to know. I know what has to be done each day. Who has done what at anytime. My customers love that they get an SMS, they love that their details are in the system. I love that I can treat my customers to such a wonderful tool. That the system allows me to directly email invoices to my account customers is very beneficial. The system also calculates the GST component and that is readily visible and that the docket is clear in every detail. I could go on and on, about how great this system is, but it would be easier if you just ring me! Every clothing alteration business should be using Geelus

Cons

That anyone can change the price of a job

100% Recommended

The support is extremely communicative and helpful in solving problems and answering queries, supporting ourselves and our franchisees. Some of our franchisees use the system to track the productivity of each employee, manage corporate accounts, quote on complex jobs and others use it as a sophisticated cash register – in our business one size does not fit all and Geelus provided that adaptability.

Pros

Alter- It is a franchise chain of 22 Clothing Alteration and Dressmaking stores located throughout metropolitan Melbourne, in the state of Victoria, Australia. When we set up the franchise business in 2002, we formed a relationship with a point-of-sale supplier, who offered a program owned in the USA. In early 2020, we were informed that the US Company had changed hands and that we had 6 months to find an alternate POS supplier. This major crisis led us to finding Geelus. Our early conversations with Geelus were focused on ensuring that our franchisees would be given considerable freedom in running their own business, setting their own prices, and managing their own reporting and information demands. As a Franchisor and Head Office we wanted access to all the information, but we did not want the management function of each system to be our responsibility. We specifically wanted to “liberate the franchisees to achieve what they each wanted from the POS beyond the minimum functionality of writing a ticket and customer collection of garments. Geelus immediately understood what we wanted and then were very proactive in working with us and our franchisees to deliver the outcome.

Cons

Change is always challenging, and many of our franchisees had used the previous system for many years. Adapting was a challenge but Geelus were supportive, in particular, the support team, in Australia. Our only regret is not switching sooner...

A lifesaver for a super unique industry - shoe repair and leatherwork!

Great! Fantastic customer service. Since I started using Geelus all my headaches around custom management and timelines have faded. Highly suggest

Pros

Geelus is easy to set-up in a super customizable system. We are such a unique industry that there is no 'base price list' to import from anywhere. Geelus allows us to set up new items easily and change them whenever we need.

Cons

Setting up the printer used to be challenging, but they updated the system so now it's a breeze.

Awesome POS for Sewing Businesses!

This is my second business that I have used the software with and I would recommend it to any sewing/drycleaning business!

Pros

I love the ease of keeping track of customer accounts, business sales, as well as employee management. Saves lots of time and money. Also printed receipts are much more professional than written. Customer service is top notch!

Cons

I wish the program was simpler so I could set up on my own but the remote assistance from support staff makes up for this.

Customer support is a pay feature, welcome to the add ons, little disclosure on prices of add ons

The new platform looks much better than the old, but the lack of customer service transitioning is terrible as well as, being told if I wanted to talk to someone personally that was premium support and was available for $59/ month. THe original platform would have been fine to stick with but I was also being forced into the next level of because of the number of clients which was why I considered the new platform. I have had over a 3 year span. Forced up to a level not justifiable for a small business. In particular because using the program was costing me time not saving me time. Time away from my production.

Pros

the polished look and feel of the platform for my business and the nice clean neat receipts for my clients.

Cons

the lack of customer support (it's a paid feature, yes you read that right you have to pay for customer service of their product!) the lack of "small print" regarding their pricing.

Geelus is great for your business.

Pros

keeping everything organized and up to date with orders coming in and going out. customers love the text messaging alert feature when orders are ready.

Cons

geelus is always updating the program to make better and easier use for everyone

Great value software with excellent customer service!

Geelus is doing a great job in front counter. It helps me to professionally serve my customers with the flexibility in customize the print template, automated actions, register,... Although there are something that need to be improved, so far, I am very happy with this purchase and recommend this product!

Pros

- Great value - Excellent customer service: all my questions are responded within a few hours. - Flexible to customize your needs: you can create new print template that you need, freely add in new items and prices and a ton of things... Just me a little bit patient, exploring and creative.

Cons

1/ Rack location should be added in as it is a very important function for laundry business. Currently I have to create Extra-field to add the rack location. 2/ Scanner function: Geelus is able to work well with Scanner. Currently it helps to read the barcode from customer receipt more conveniently. I wish it can be improved more. Such as: if my rack location is coded, I can use the scanner to scan the barcode on the store receipt and then scan the rack location by myself without the need to return to the computer. With the existing function, I need one person to scan the barcode on store receipt and filing the clothes, another person staying with computer to select extra field to enter rack location, following the instruction from the 1st person.

Best POS for dry clean / laundry on the market

Overall experience is great. I have tried a few POS software and Geelus is the best one. Makes managing my stores easier.

Pros

Functionality - while no software is perfect, Geelus comes close and has all the functions I need and many I never use. Ease of Use - very easy for me and my staff to learn and setup. Customer Service - customer service is outstanding. Anytime I have questions or need help, someone is always there to help and walk me through the steps. Setup is also very easy and they help with most of it.

Cons

I wish you could add images to add ons and tasks. Would be nice to have scale integration.

The best software for multi-stores

Geelus is innovative, continually acknowledging the changing requirements of the industry through upgrades and adaptations.

Pros

We found the Geelus system easy to use, simple in its design with a range of powerful management tools that could be implemented at the owner/franchisees request. Implementing the system and training was straight forward and Geelus were extremely supportive of the process.

Cons

We are constantly working with Geelus team on more ideas, more reports and improvements. There is never a perfect software but what matters is to keep improving and innovating towards the goal...

Geelus is excellent software

Geelus' customer service is excellent, interface is modern and easy to use.

Pros

It's easy for my employees and myself. Great software

Cons

I don't have any complaints. The great software I've ever used

Great software

Great customer service and training.

Pros

Convenient and being in the cloud makes it accessible everywhere.

Cons

Categorizing items was easier on the old software but in the new one there is layers which is a bit harder to setup.

Very thoughtful!

Very good! True that setup was difficult but since I have premium support, they've been there always to help and made my life easy.

Pros

It's just that you guys have done pretty much all I've been thinking about having in my store. The functions are really complete and serve me every day. It's very easy and clear overall.

Cons

A bit difficult to setup. That's it and I believe this is mainly because there are so many features built into the software.

Make it very easy

Me and my customers loved it save time for me and customers. very easy to find orders. Easy to use and very supported customer service.

Pros

The process is very easy I can understand everything very clearly.

Cons

There is nothing I dislike. every thing is perfect.

Easiest and the best software I've worked with

Nicest thing is that it had all we needed. Even things like belt or button holes are all there. So we litterraly didn't need to do much to set it up.

Pros

I liked it because it has been much easier than the software I was using before. It's much more complete and the only software actually made for clothing alterations.

Cons

I'm really comfortable with it and can't come up with anything making it better. It really has what I need. I love the photos and the fact that it's all organized.

Excellent Software

No complaints at all. Great software. Recommend to everyone

Pros

Easy to use, clean interface, modern, cloudbase

Cons

Nothing at this time, great experience.

New Geelus

I could not run my business efficiently without Geelus

Pros

The New Geelus is more streamlined and powerful. The helpdesk was really speeding responding to my questions and stayed with me until the issue was sorted. I have total confidence using this software as I have been using the original version for many years. Thanks Geelus!!

Cons

There are no cons that I have experienced.

Awesome app, a great support

Geelus help me to grow my business. I've been using their system for more than 5 years and counting. Especially on the new Geelus platform that they Introduced to me and currently using now. I really love the new Geelus on how the Report works and monitor my profit. Good job Geelus!

Pros

Geelus support is 24 hours a day and they're very spoon feeding the way they supported me and provide proper training knowledge on how their system works specially on the new Geelus. They will do it almost everything to set up your Geelus and works perfectly to your business. I really recommend this product specially for those who start their businesses.

Cons

There's no perfect software in the global industry. I've been using Geelus for more than 5 years and I can't think any Cons on their system. Probably because their team are constantly improving the system time to time.

Great Software for Drycleaning

Business efficiencies, robust reporting and good insights into our business

Pros

Easy to use with great features. I particularly like its clean layout and the fact that it is setup for both retail and production.

Cons

Would be great if it supported assisted assembly for final production elements

Best Clothes Alteration Software

The experience from day one was very professional. The service level is exceptional.

Pros

The software is extremely easy to use and very flexible in what you want your staff members to access and what not. We have been using the software for about 5 years now and the support from [SENSITIVE CONTENT HIDDEN] has been fantastic. Despite the time difference, he always responds immediately and deals with any issues quickly. Our staff find it very easy to use and love tracking their own individual production to keep an eye on their targets. Improvements are made on a regular basis making the software more and more versatile. The new booking system and calendar gives you a great snapshot of all your bookings allowing for better control. Management reports are very good and we look forward to an upgrade to consolidate all the sales from all the branches in one place. I highly recommend geelus, its the backbone of our business and we could not do the job we do without it.

Cons

I would not really say its a con but when you initially set up the software to your specification, it is a bit daunting but with [SENSITIVE CONTENT HIDDEN] help, it becomes very easy and now I consider myself an expert.

Best decision we have ever made!

This Software has been a God sent to our business. We went from hand writing our tickets and manually calculating everything to implementing this software and saving ourselves a ton of time and headache. I love how easy it is to use on a daily basis like we do for our alterations business. It's great how it can handle the large volume of tickets that we process everyday and our processes that used to take hours to do, now take only minutes. Overall, I am really great full to have this software running our company and helping me handle daunting tasks of data analysis with ease. Love every aspect of this software. Highly recommend for anyone who wants to spend less time on the paperwork of running a business to really being able to focus on the client. My only regret is not finding this software sooner and being ahead of the game in our industry, as opposed to playing catch up.

Pros

Easy to Navigate, User Friendly, Customizable for the individual business, Able to run lots of different reports that help productivity, Easy to setup and edit features. All in one software for services performed, products sold, employee time-sheets, productivity logs and lots more.

Cons

The new version of this program works out a lot of the kinks of the older version and is much more user friendly and works on all types of devices.

A truely industry specific POS system with innovation front of mind

Fantastic or I wouldn’t still be using it

Pros

The software is continuously being updated and changes made to better support the user experience. An impressive and timely change log is being uploaded regularly with clean and clear instructions on how to implement. If you are lucky enough to get the guru [SENSITIVE CONTENT HIDDEN] as your Account Manager you will be able to have any question answered with confidence and in a timely manner. The workflow m, scheduling and time management functions help with identifying staff issues and training opportunities. It allows for contractors and protects the business with its user access level functions. The new booking system integration and customer app function is another example of how they focus in driving efficient practice.

Cons

I would like to see the user interface move more towards the modern style “skin” where it still has a look and feel of a dated program. This is cosmetic only. I would like to see integration with Quickbooks payroll and inventory management. We need more options for integrated eftpos users and online merchants.

Owner / Manager

Pros

“Geelus is “THE SOFTWARE FOR TAILORS!” Since we started using geelus in 2008 we are truly on top of our business. We know if we have made a progress since the previous year, we know if we need to advertise more, we know which one of our employees are performing better and we’ve never gone back to the pen and paper. I can see the new orders in the system even when I’m driving (although it's not legal anymore;)) We don’t worry about any backups or where the data is stored. IT JUST WORKS. I truly recommend it to all clothing alterations and tailors specially if you are like us an agent for a dry cleaner!

Cons

I can't think of any really. Their original software's full version used to work only on my Mac and PC but their new one works like a magic on my mobile phone and tablet too. We've actually added a new tablet to serve our customers faster. Very cost effective.

Powerful tool for managing any business

My overall experience with Geelus has been excellent so far and I truly appreciate it.

Pros

I have been using Geelus for about 11 years while managing prestige alterations and I should say it rocks! The support is amazing, the staff are nice and friendly and right to the point. I used to use their old software till last year and switched to their new one. Now, not only it automatically sends text messages to the customers, if we don't get a chance to do the job on time, we can send another message to delay the collection day or for anything else. I love the flexibility of their new app a lot and of course using it on iPad is really cool!

Cons

If it was 10 years ago there might have been some cons but nothing I can think of now. Specially since I switched to their new app, because of the new referral system it's bringing us heaps of customers and builds the relationship upfront.

The only software you should use for Alterations

My overall experience has been beyond the expectation from any software. What could I want more when I have an excellent software with an excellent support and excellent features?

Pros

I've been using Geelus since 2012 in my stores and it's been amazing! I can still go back to 7 years ago and see how my store has been performing back then. It's the go to software for most (if not all) alterations and tailoring businesses.

Cons

I have recently switched to their new software which is released last year and I should say it's great as well. No negative points about the software but the only thing is that when I switched I wasn't able to bring historic data. I can however access my past records through the previous software but it would have been more convenient in the new app.

Geelus service

My experience with Geelus is AAA over 100%.

Pros

Jose Rosario I've been using Geelus for over 5 years. These guys have been great, technical support [SENSITIVE CONTENT] has been great and understanding. He goes extra miles to make sure to accomplish what I need. That's unreal technical support.

Cons

It's easy to use, reliable, modern, cool interface.