GetSwift

RATING:

3.6

(15)

About GetSwift

Getswift is a delivery management solution that helps businesses of all sizes streamline operations related to dispatching, routing, status tracking and more. Drivers can utilize a mobile application to update profile information, accept jobs, maintain checklists, receive route details and capture customer eSignatures. Getswift enables customers to track order status through live GPS tracking and custom ETA SMS alerts. Businesses can send targeted forms to gain feedback from specific or all customers and evaluate performance across operations accordingly. Additionally, it provides scheduling+ tool, which lets supervisors streamline fleet scheduling and payroll processing on a unified platform. GetSwift comes with an application programming interface (API), whi...

GetSwift Pricing

GetSwift pricing is per delivery, with volume discounts.

Starting price: 

$0.49 

Free trial: 

Available

Free version: 

Not Available

Live Driver Tracking
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GetSwift Reviews

Overall Rating

3.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

4

Functionality

3.5

Most Helpful Reviews for GetSwift

1 - 5 of 14 Reviews

User Profile

Max

Verified reviewer

Logistics and Supply Chain, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2019

Fleet management/logistics

It was an easy and potentially temporary solution for when our telenav track service was suddenly discontinued. I foresee us looking for a similar product eventually that meets more of our needs.

PROS

No subscription required and can all be conducted via smartphone, no hardwire equipment in vehicles required.

CONS

No breadcrumb trail, no mph monitor, difficult to re-arrange the order of stops and pickups. My staff has had a little bit of a difficult term entering templates so they can display somewhat confusing on our drivers phones. We're a packaging and food service supplier that delivers to our customers via box trucks, tractor trailers, and sprinter Van's so we're not necessarily your target market. Also would be nice to have a monthly payment structure. Our drivers are all employees making pickups and deliveries and not always to customers. They are onsite for vendors and making multiple stops at our facility, it seems odd to pay for them to be scheduled to pickup product or bringing product back to our warehouse. Hopefully you can release a similar service but more focused on our type of business model. I would be eager to keep doing business with you in long term if that was the case. It would be nice to have a flat monthly fee per driver login.

Gerry

Transportation/Trucking/Railroad, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed August 2019

GetSwift Review

The ease of updating customers the status of their shipments.

PROS

I like how the software notifies the customers the statuses of their shipment.

CONS

I like least that you're only able to add one email address into jobs and there isn't a multi-stop function. Also, the maps for tracking a shipment doesn't update quickly enough, which delays the ETA compared to the actual time.

Reason for choosing GetSwift

Cost

Vendor Response

Gerry, we appreciate you taking the time to leave us a review. We are always looking for ways to improve the software and suggestions like yours make a big difference.

Replied August 2019

Courtney

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

GetSwift is amazing!

PROS

GetSwift helps us navigate all the logistics of our business on a daily basis. We love that we can send our team personalized details about every customer we serve!

CONS

I would love to be able to customize the questions that are sent to clients after each delivery.

Reasons for switching to GetSwift

Google Calendar was not a good way to navigate complex logistics.

Vendor Response

Thank you so much for the great review, Courtney. We appreciate you taking the time to do so and also sharing your suggestions for improvement.

Replied August 2019

Jeff

Fishery, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2019

Adding a Asset Manager (Item stoarge) + (bar code Scanner)

Its great but some key functions like bar code scanner and item inventory would take away another platform I use and rather just use GS platform for all delivery needs

PROS

Love the software guys great work! It would be amazing if you could integrate a bar code scanner and an Item inventory section. For most drops that we use there's a asset item hand over. Would be amazing to track those through GetSwift instead of a separate system

CONS

Built in Asset Manager type of item capture, bar code scanner

Reason for choosing GetSwift

Good service, great programming

Vendor Response

Hi Jeff. We appreciate the review and especially the feedback as we are always looking to improve our software.

Replied August 2019

Anonymous

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed October 2017

Won't return my money just because i don't want to work with them anymore!!

PROS

I liked the way this company came up with a simple and elegant way of tracking delivery drivers. I used them for almost 1.5 years. But it just went downhill since they got listed on ASX.

CONS

I found a cheaper and better alternative to getswift and this didn't suit them. I stopped using their services at the end of September and I forgot to cancel the direct debit which was set up to automatically recharge my account as a wallet. They charged my account in October. I asked them to refund the money and got this reply "Sorry, no credit will be issued because you've changed your business processes. Regards Sue" You gotta be kidding me.. You guys are listed on ASX And you want to take my $100 just because I have found a better solution. Just ridiculous