GlossGenius

RATING:

4.60

(53)

About GlossGenius

Ready to stand out? Give your business the ultimate glow-up with GlossGenius. The only smart, stylish booking app made to help beauty and wellness pros shine, GlossGenius is the industry’s #1 all-in-one solution. It’s built from the ground up to help you grow and glow with a 90% rebooking rate, 30% growth and 6 hours of time savings each week. With a gorgeous custom (and free) website, stylish card readers, the fastest, smoothest booking experience, text and email marketing, card on file feature, seamless client reminders, and oh-so-much-more, GlossGenius helps you make more and stress less. All for just $24 per month for unlimited employees, and with no sneaky fees. See why tens of thousands of pros are switching to GlossGenius. Work smart and look great doing it...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

GlossGenius Pricing

2-week free trial. Then, only $24 per month for individual pros OR TEAMS. Lowest transaction fee at a flat 2.6% (no hidden fees!) and free same-business-day transfers.

Starting price: 

$24.00 per month

Free trial: 

Available

Free version: 

Available

Custom Website
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GlossGenius Reviews

Overall Rating

4.60

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for GlossGenius

1 - 5 of 53 Reviews

Fadel

Verified reviewer

Health, Wellness and Fitness, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed January 2023

The most important and powerful tool to support emerging projects

By using this tool, we can carry out professional business management through an easy-to-use application with multiple features and wonderful tasks that will play a key role in the success of any special project, the most important of which are professional and practical marketing tools and in very easy ways from a technical point of view, so there is no need to worry about mastering work on it.

PROS

One flat fee plan at $24 per month for all features, regardless of team size.The ability to manage everything from an application on the private phone, easy to use, and from anywhere, you can keep the administration as if you are at the head of the work team.Synchronize your calendar directly with the calendar on your phone so that you can see personal data mixed with personal appointments.The ability to store notes about customers and access the history of previous payments, in addition to the great feature that they offer, which is that you can add customers that you have stored in your phone's address book and book them.Ease of managing and supporting the basic inventory, storing the product with the price and description, and issuing reports periodically regarding everything related to inventory management.The possibility of obtaining very detailed analyzes and reports for the total commercial activity.It supports email and SMS marketing campaigns, in addition to a great feature for me, which is the segmentation that allows you to filter the group of people you want to target with your marketing campaign.

CONS

Despite the many features in this program and the easy and beautiful interface, it lacks significantly flexibility and has some complications. I also noticed that the technical support regarding helping to manage the team is somewhat weak.Other than that, I do not see anything wrong with this tool, as it has provided me with most of my needs in a wonderful way.

Vendor Response

Hi Fadel! We genuinely value each professional's feedback, and I've passed yours directly to our team. Please let us know if there's anything we can do further to support you and your business. You can contact our amazing customer success team at support@glossgenius.com to get instant support or give direct feedback. We love having you as a customer and helping your business grow :)

Replied February 2023

Josh

Cosmetics, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

GlossGenius is Gold

This makes managing my schedule so much easier. It’s a simple interface that is easy to edit and update when needed. I love that I can set my availability and clients can book online. This hands off scheduling. capability is awesome. i love getting notifications that someone has booked online and it didn’t require me to do anything at that moment! It’s nice to have all my clients info gathered in one place. It’s also great that it’s with my calendar so that I can easily set appointments on my own or contact clients if I need to get ahold of them. This is a great setup for my salon as I’m sure it would be great for most salons and spas everywhere.

PROS

This makes managing my schedule so much easier. It’s a simple interface that is easy to edit and update when needed. I love that I can set my availability and clients can book online.

CONS

There isn’t result anything that I don’t like about this software. But if I had to say I liked something the least, it would be that I’d want to incorporate my own payment processor into the system so I could maybe shop around and get a better rate.

Reason for choosing GlossGenius

I liked the overall look of the software/app and it had all of the features that I wanted for a price i that was reasonable and fair.

Reasons for switching to GlossGenius

Wanted something that was a little more client friendly and easier to manage my availability.

Vendor Response

Hi Josh! We are so happy you are enjoying the platform. We genuinely value each professional's feedback, and I've passed yours directly to our team. Though I can't promise that this change will be available soonest, we do expand GlossGenius directly with feedback like this from wonderful beauty professionals such as yourself! :)

Replied November 2022

Chelsea

Cosmetics, 1 employee

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2023

Its good but could be great with some adjustments

Overall experience is a little frustrating. Im missing the functionality of the previous scheduling add but I love the look and customer notifications of gloss genius. Not sure if that will be enough to keep me.

PROS

I love the professional look of the site and different tabs that gives the experience as if you had your own website!

CONS

Functionality could be much better. There are a lot of useful features that are missing from this app that would benefit both the clients and service providers. ex: customers cannot reschedule on their own. - card reader processing errors-checkout shows incorrect info when trying to send receipts-modifying appointments reverts back to original when its on checkout screen. -gift card does not have the option to create an amount. -appointments that are canceled with a deposit only have the option to mark as no shows. a lot of places have non refundable deposits. - add on services are not in a sub location so customers can book an add on as their service so you have to double check appointments. -support phone no one is available to take calls and texts are very slow sometimes I don't get a response at all.

Reasons for switching to GlossGenius

I wanted a better looking site. Acuity is one page so it becomes lengthy when adding policies etc.

Katherine

Consumer Services, 1 employee

Used daily for less than 6 months

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed April 2023

Any Good Feature is Cancelled by Complete Lack of Support

Awful. 0/10. Would not recommend to my worse enemy. As a small business owner, it is extremely important to be able to access customer support with the booking/POS software chosen. If a business cannot run for DAYS due to GlossGenius, do they really support small businesses? I’m embarrassed to have used this software and am looking for alternatives now.

PROS

I like that is is reasonably priced for the features you get. I guess the whole, “you get what you pay for” applies here because the cheap price does not make up for the fact that they do not support you at all when trying to run a small business.

CONS

The non-existent customer support. I expect to be able to reach a human when I call so that I can resolve my issues quickly and get back to running my business. GlossGenius does not allow you to speak to anyone live — you have to leave a voicemail for a callback. I have been waiting for days for a response from them and in the meantime my small business suffers.

Reason for choosing GlossGenius

Literally only the price. “You get what you pay for”.

Jayvee

Health, Wellness and Fitness, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2023

GlossGenius Review: The App that Helps You Work Smarter, Not Harder

We've been able to grow and save time with the app's powerful features. The custom booking website is a great way to highlight our offerings and project a polished image for my company. I've been able to distinguish myself from my rivals thanks to the stylish card readers, which are also a nice touch. I appreciate that my clients do not need to create a login or password to book appointments, and the booking process is quick and simple. My clients are kept engaged and reminded of their appointments. In general, I believe that GlossGenius is an excellent tool for professionals in the beauty and wellness fields who want to streamline their operations and expand their client base. It gives me peace of mind to know that I can get assistance whenever I need it, and the fact that the company provides real team members with access round-the-clock is another huge benefit. Although some smaller businesses may find the monthly subscription fee prohibitive, I believe the app's features and benefits justify the price.

PROS

I would say that the app's all-in-one platform is the feature that I like the most as an employee who uses GlossGenius. Having all of the tools I need to manage my bookings, payments, and marketing in a single location is extremely helpful. The stylish card readers and custom booking website are also really nice touches that help our company appear professional and help it stand out from the competition. It gives me peace of mind to know that I can get assistance whenever I need it, and the fact that GlossGenius provides real team members with access round-the-clock is another huge benefit. Overall, I believe that GlossGenius is a powerful tool that has assisted me in expanding a business and reducing the amount of time and money spent on administrative tasks.

CONS

I do not really have any significant issues with the application. Nonetheless, one minor issue that a few clients might have is that the application's valuing model depends on a month to month membership charge of $24 each month for limitless workers. Even though this fee is lower than that of other booking apps, it could still be a barrier for smaller businesses that are just starting out or have limited financial resources. In addition, despite the fact that GlossGenius provides a variety of powerful features, some users may discover that they do not require or utilize all of the tools that are offered, which may result in them paying for features that they do not require. Nonetheless, these are somewhat minor issues, and by and large, GlossGenius is by all accounts a strong and easy to understand instrument for excellence and health experts.

Vendor Response

Hi Jayvee - Thank you so much for your thoughtful review. At GlossGenius we are always working to improve our product and have passed your recommendations to our team. We are always here to help if you need dedicated support! We value you for being such a great customer and can't wait to see your business continue to succeed.

Replied March 2023