GlossGenius vs TouchBistro

GlossGenius has 17 reviews and a rating of 4.47 / 5 stars vs TouchBistro which has 323 reviews and a rating of 4.14 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.47 / 5 (17)
4.14 / 5 (323)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4.5 / 5
4 / 5
Functionality
4 / 5
4 / 5
Last Review Written
August 9, 2021
August 24, 2021
Pros/Cons
  • Pros

  • It's very user friendly and the booking and web set are great.
  • I enjoy using the mass email blast to remind my clients about promotions, discounts, etc. i think it's definitely worth the monthly spend! it keeps my day-to-day business steady and organized.
  • Cons

  • They say they do they say they listen they dont. I have friends who refuse to use this system because you cant control where people book appointments.
  • When an appointment is upcharged during service , the amount due is reverted back to the original booking causing the business to lose money.
  • Pros

  • The reports were in depth. The floor plans were also easy to set up.
  • I love the inventory tracking that is available with this POS system. That being said, it does take ALOT of ingredient entry and programming on your end but it is worth it.
  • Cons

  • Customer Service very bad. Lack of knowledge and never call back to follow up.
  • Touchbistro's inability to deliver on the dream they created. The amount of labor, money, loss of customers my business suffered because of this defective POS system.
Pricing Range
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39 Recommendations
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos

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