What are Pulse Commerce users saying about the software?
Read what people like you have said about using Pulse Commerce software through verified user reviews
User Review Highlights
4.29
17 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"During the last 17 years, we've enjoyed working with Pulse Commerce as we helped each other grow."
"Being able to assign Vendors and cost to a product is a huge life saver."
"Checking inventory counts and knowing when to order inventory is easy, accurate and smooth. Drop ship orders and POs now just flow through the software seamlessly."
"Social media integration is lacking. Social media is a critical component of online marketing and retail sales today."
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Showing 1 - 17 of 17 reviews
Jacob
Company size: 2-10 employees
Industry: Automotive
Time used: Less than 12 months
Review Source
This review was submitted organically. No incentive was offered
March 2020
Great Platform
Pros
Before Pulse Commerce, we were using multiple disparate systems; Magento as our eCommerce platform, Box storm as the inventory program, GoData Feed to create the Google shopping feed, and Connex to sync orders with QuickBooks. Now that we’ve moved to Pulse Commerce, the website no longer goes down and we are seeing much faster load speeds across the board. The site is much more SEO friendly. Inventory and sales are now under one roof. Checking inventory counts and knowing when to order inventory is easy, accurate and smooth. Drop ship orders and POs now just flow through the software seamlessly. Being able to assign Vendors and cost to a product is a huge life saver. Pulse Commerce uses a very easy-to-setup but powerful Google shopping data feed, so not only have we seen a big increase in Google activity in just a month since going live, and we were able to stop paying GoData Feed for this service! Our sales are already increasing now that we can focus on growing our product line without having to worry about keeping everything running. Even when we do have questions or any small issues, we know have a great support team that we can reach out to with an actual “support ticket” program. These are just a few of the examples where Pulse Commerce moved our business forward. Now that the road blocks are cleared out we are seeing great growth at ZZ
Cons
Sometimes when you want something custom to be done it can seem like there are some hoop to jump through to get them implemented. But the reason why Pulse is like this is because they have a very stable platform and if changes are going to be made to the core of the software they want to keep everything stable. Which at the end of the day the stable platform out weighs most of the customization we would want to implement,
Adam
Company size: 2-10 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2020
Pulse Commerce Order & Inventory Platform
We have been a fairly happy customer for over 5 years now. Pulse Commerce software has been very flexible and super reliable. Their uptime is unmatched. They keep us informed on updates and we have a dedicated support team and account manager. It is always nice having an account manager to talk with and their support team/system is very effective. It is rare to have an issue that cannot be resolved fairly quickly. The world of e-commerce is ever changing, so it is nice to have a flexible backend to our operation.
Pros
Pulse Commerce makes it a lot easier to be a multi-channel merchant. We sell using Shopify, BigCommerce Ebay & Amazon. Pulse has been flexible enough to allow us to sell on almost any platform you can think of. Their uptime is unmatched.
Cons
The integrations aren't click & use they require development work done by their professional services team. S o anytime we have a new idea or want to try something out it requires investment and some time to get things done. But that's not too bad.
Reasons for switching to Pulse Commerce
Coresense seemed stagnant. They didn't seem to update their product very much.
Gunjan
Verified reviewer
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: Less than 6 months
Review Source: GetApp
February 2017
Nichole
Company size: 51-200 employees
Industry: Restaurants
Time used: Less than 12 months
Review Source
This review was submitted organically. No incentive was offered
December 2017
Pulse for Restaurants
Pros
Pulse has helped our restaurant's efficiency in so many ways! Navigating through the app has allowed us to access numbers pertaining to our POS systems from wherever we please and continuously updates as the POS system updates. This helps a lot because we no longer have to search through printed checkout chits or find our way to a desktop computer to find simple answers to questions such as "How many specials have we sold today?" "How much money in comps have we spent today and what percentage of our net sales is that?" The app also has been used as an aid to track guest counts throughout certain hours of the day which has helped with scheduling in association to volume. We can track who has taken a break, and at which time which helps with overall labor reports too.
Cons
There isn't a lot of con's to the app. It helps our company achieve the tasks we need in a quick amount of time. The only thing I would suggest as something that would be further helpful is if we were able to access the data in ALL categories for maybe a week. As of now, we can access the sales forecasts based off of the previous year, but as for looking up employee comps, voids, breaks, etc- that data is eliminated after the day's end.
Raymond
Company size: 11-50 employees
Industry: Consumer Goods
Time used: More than 2 years
Review Source
This review was submitted organically. No incentive was offered
January 2021
A Solid SAAS Partner for Over 17 Years.
Overall, we've been very please with Pulse Commerce. Running a business requires many moving parts. Pulse Commerce allows us to focus on our customers and marketing while letting Pulse focus on providing us with a seamless platform on which to run our e-commerce business.
Pros
Pulse Commerce software gives us peace of mind that our websites, inventory, order processing and shipping is up and running every day with virtually no downtime in over 17 years. What we like most about this software is the management and support team that support the Pulse Commerce software. During the last 17 years, we've enjoyed working with Pulse Commerce as we helped each other grow.
Cons
Integration with social media and third-party marketing platforms could be more user friendly.
Rakesh
Time used: Free Trial
Review Source: GetApp
April 2012
Enabling New Online Shopping Experiences
I was intrigued by the solution when it was first assigned for review. I cannot say I am disappointed after reviewing this ecommerce solution. By itself, investing in an ecommerce solution is a substantial investment; however, throw GoECart 360 into the mix and your bets are hedged.
Pros
Great value for money as far as e-commerce solutions go
Cons
Could do with better reporting and integration with third-party software
Marcelo
Verified reviewer
Time used: Less than 6 months
Review Source: GetApp
This review was submitted organically. No incentive was offered
August 2017
shraddha
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Management Consulting
Time used: Less than 6 months
Review Source: GetApp
May 2017
Jessica
Verified reviewer
Company size: 2-10 employees
Industry: Consumer Services
Time used: Less than 6 months
Review Source: GetApp
April 2017
Caroline
Verified reviewer
Company size: 11-50 employees
Industry: Design
Time used: Less than 6 months
Review Source: GetApp
April 2017
Chris
Company size: 2-10 employees
Industry: Medical Devices
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
April 2021
Improved productivity and more conversions
Responsive tech support when issues arise with timely communication as to status
Pros
Our daily workflow is vastly improved over our old website (also from Pulse) and our conversion rate is outstanding. Admin panel is mostly intuitive and easy to use.
Cons
More detailed reporting would be welcome however if your handy with building macros using Excel, you can use the export function as a workaround.
Bonnie
Time used: Free Trial
Review Source: Capterra
July 2015
True E-Commerce Partners
I want to begin by thanking Pulse Commerce for their timely and professional assistance helping rescue us what turned out to be a platform migration disaster. We have been a happy merchant of Pulse Commerce's for years, pleased with the services being received. In an effort to cut costs, our company began researching lower cost options for our Ecommerce Platform. Our research led us to select a new platform and cost friendly implementation firm. The migration itself and the impact to our business was disastrous. Revenues, conversion rates and traffic plummeted, redirects were a mess, SEO appeared to be ignored we were bleeding badly. The quality of support I experienced, both during and post migration was subpar at best and the results much worse. In desperation, I contacted Pulse Commerce who stepped in right away and helped get our old website up and running and began repairing the damage. Their professional staff, expertise and responsiveness both during and after business hours was great, staying in constant contact and offering guidance wherever possible. Even more importantly, the time spent was not done to benefit their business or for pay, simply because they have heart for small business and a strong belief in partnering with their merchants. When evaluating solutions, it is so important to look beyond the monthly expense. In reality, lower cost solutions can cost much more than the monthly subscription debit taken from your bank account.
Jay
Time used: Free Trial
Review Source: Capterra
November 2015
Powerful yet Easy to Use cloud-based Order Management System
Below are the GoECart OMS features we've found to me most beneficial: Intelligent Order Routing Order Orchestration between fulfillment locations to support omni-channel commerce Native Marketplaces Integration Multi-location inventory management and enterprise-wide inventory visibility Single 360 degree view of the customer Purchase orders and inventory receipts Customer Service Tools Live inventory connectivity with the ecommerce website and multi-site support GoECart Support and Client Service is the best in the industry that I have experienced.
Steven
Time used: Free Trial
Review Source: Capterra
September 2015
We chose GoECart: their software delivered and their service is truly the best in the industry.
We needed a robust and tightly integrated ecommerce and order management system to support our growth across all the sales channels and to better compete against much larger companies while remaining true to our ideals. We chose GoECart: their software delivered and their service is truly the best in the industry.
Tom
Time used: Free Trial
Review Source: Capterra
September 2015
We're all working off the same page
Our fulfillment is using GoECart to fulfill orders, our call centers are using GoECart to answer customers' questions, and our operations and purchasing teams are using GoECart. So we're all working off the same page.
Anthony
Time used: Free Trial
Review Source: Capterra
October 2015
I am very impressed
I am very impressed with the level of service that we have received leading up to our successful launch with GoECart. I am excited to start utilizing all of our new tools on the GoECart Platform.
Yassine
Verified reviewer
Time used: Less than 6 months
Review Source: GetApp
June 2017
