All GoFrugal Reviews

1-25 of 193 Reviews

Sort by

Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.

Chhatradev

Verified reviewer

Retail, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

User Friendly Software

PROS

User friendly. Cloud-based. Suitable for any size of Retail Business.

CONS

while viewing the report you must define specific data otherwise it will take a long time to generate.

Reasons for switching to GoFrugal

RMS doesn't support the latest version of SQL.

Vendor Response

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied April 2021

najmal.k.v

Retail, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Software for chain stores

Good product

PROS

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

CONS

Pos application can be faster little more

Reason for choosing GoFrugal

It had almost features i were looking for. And communited to developed new features and service availability day and night

Reasons for switching to GoFrugal

We were looking for a complete centralised package with instant support. This software have these

Vendor Response

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

Replied April 2021

junaise

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed March 2021

genuine reviews

Your product is ok but service is pathetic

PROS

Reports and it’s a user friendly software

CONS

Customer service and support ia not getting on right time. None of our staff didn’t get an proper training from your side till now. If we have any doubts still we are connecting to chat. i requested many times to give proper training still no feedback from your side

Reason for choosing GoFrugal

Representatives are friendly and you have enough features and i feel more comfortable while using it

Reasons for switching to GoFrugal

your software is user friendly and i like your features

Vendor Response

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Replied April 2021

ajay

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Smart Baniye

PROS

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

CONS

Offer Management Feature is not upto the mark.

Reason for choosing GoFrugal

Find it Easy to use for Multi Store Management.

Reasons for switching to GoFrugal

Customer Service Support and Data Analysis was not so Good.

Kartik

Retail, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed October 2020

My Review

Superb!

PROS

It is a very simple software to operate. Very user friendly.

CONS

Customer support over chat can be challenging at times

Reason for choosing GoFrugal

Ease of use, good marketing team

Reasons for switching to GoFrugal

Difficult to operate and no responsiveness from customer support

Umang

Food & Beverages, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Value for money.

PROS

Ease of use, Godelight team was very helpful in implementing gofrugal. They are good as gofrugal partner. They are up to date with the software knowledge and changes made by gofrugal on daily basis.

CONS

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

Reason for choosing GoFrugal

Assurance by the partner godelight about the product was satisfactory.

Reasons for switching to GoFrugal

For new possibilities

Vendor Response

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied April 2021

Swoyam

Retail, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2021

Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range

My overall experience with GoFrugal has been good over the years. but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner; No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently. GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.

PROS

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

CONS

1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

Reason for choosing GoFrugal

Features and Pricing

Vendor Response

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Replied April 2021

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2021

Best Software for Reatil

Best Product to maintain All your Retail business. They have very detailed software Billing to Balance sheet

PROS

Support and Upto date Software Update as Per best in industry standard

CONS

Report designer should be added in product. It will allow us to design report as per customer required format

Reason for choosing GoFrugal

Software update upto best in industry standard with mobility options. 24*7 Self help video access anywhere anytime. We dont need depend on any individual person to support us.

Vendor Response

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied April 2021

Amal

Verified reviewer

Food & Beverages, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2021

Based on short experience of 6 months

Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

PROS

Purchase entry, billing and integration with several sales channels.

CONS

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Reason for choosing GoFrugal

Its cost effective, covers almost all segments required for offline as well as online sales.

Reasons for switching to GoFrugal

Earlier we were parallelly managing online sales and billing and inventory management on two different platforms. Gofrugal gives you exceptional integrated experience.

Vendor Response

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied April 2021

Anonymous

2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Best software of market

I am using from a long time and it is best software.

PROS

User friendly , fast working and easy learn,

CONS

Account easy is so tuff to use and it is not same as software

Reason for choosing GoFrugal

Best software that by I had selected

Reasons for switching to GoFrugal

Friend recommended and now get used to it.

Anonymous

2-10 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed March 2020

my honest recommendation. Do not even try GOFrugal

Very bad customer suport. They will stop interacting if thy are unable to solve problems

PROS

no Pros. The software is not user friendly

CONS

This is my honest review. This software was recommended to me by a retailer in ooty. On contacting the bangalore office, i was visited by their area manager and [SENSITIVE CONTENT HIDDEN]. I paid Rs 10000 as advance for them to start installation and training on day one an inexperienced person visited my place and could not install properly even after spending 8 hours on the job. clearly he was not trained and kept calling his office for clarifications. He could not finish the job On day 4 after numerous calls i was visited by [SENSITIVE CONTENT HIDDEN] who spent nearly 5 hours trying to install. Nothing was done to my satisfaction. He told me to start using and any bugs and clarifications would be sorted out the next day I started using the software and encountered millions of bugs, i made a note of every one and contacted [SENSITIVE CONTENT HIDDEN]. He told me he would follow up and solve any issues facec by me. That is the last i heard from them. I have since installed Shoper from Tally and am extremely satisfied with it. With regards to GoFrugal I request all people who are considering it; Please do not trust go frugal. They are cheats to the core and are not interested in followups once they have taken your money. I have been trying to get in touch with them for a refund but there is absolutely no response from them

Reason for choosing GoFrugal

Gofrugal was the first to respond and had a great sales pitch (unfortunately the lack of trained technical staff lets them down)

NANDAKUMAR

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed February 2018

I have been using this software for the past four years. feeling good

It have 1000 plus reports give me vivid picture about my business and make comfort on planning for the next month.

PROS

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

CONS

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand. for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

Kalyani

Retail, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed April 2021

Good

Customer support not apt, unable to reach the team. Feeling tired of unsolved queries Live chats are going on for long, quick solutions look magical to me now. Or I am not sure if I am spending too much time with your software and coming across more problems

PROS

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

CONS

Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading

Reasons for switching to GoFrugal

It happened 12 yrs back and I was not in then

Vendor Response

Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

Replied April 2021

Prem

Retail, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

Optimal Solution for Business

Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.

PROS

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

CONS

I dont find one when i compare gofrugal with other software.

Reason for choosing GoFrugal

The cheapest in the market with wonderful features and reports. You want extra features? They can do it for you.

Reasons for switching to GoFrugal

Smart POS couldnt cater us when we grow bigger.

Vendor Response

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Replied April 2021

pardeep

Pharmaceuticals, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT