--- title: "Gofrugal Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gofrugal. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gofrugal is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/gofrugal-pos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [Gofrugal](https://www.softwareadvice.com/retail/gofrugal-pos-profile/) / Gofrugal Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/gofrugal-pos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/gofrugal-pos-profile/alternatives/) # Gofrugal User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 199 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.0/5 - Value for money: 4.3/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 129 reviews (65%) - 4 stars: 45 reviews (23%) - 3 stars: 12 reviews (6%) - 2 stars: 4 reviews (2%) - 1 star: 9 reviews (5%) ### Most mentioned pros - great as we bought through solution partner rejg technologies or arogya point their sister concern. - good support - Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner. ### Most mentioned cons - Lot of cons, majorly the customer support team and their responsiveness when a major issue is there. - Inventory having some concern and the offer was not fully completed. - If any new development required based on our business requirement, it is taking to complete too long time to take discuss, meeting, development & delivery ## Gofrugal customer reviews Showing reviews 1-25 of 199 (page 1). ### Suam Hardware Ltd With Gofrugal - Overall rating: 4/5 - Reviewer: ARCADEUS L. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff. #### Cons No customer reward program on the Android app but soon it will be worked on --- ### Going frugal with Gofrugal - Overall rating: 5/5 - Reviewer: Mike U. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Extensive Built-in Features, support, and ease of use #### Cons Installation and upgrade time can be improved #### Reasons for choosing Gofrugal All features were well detailed and the continuous development and update for new features #### Reasons for switching to Gofrugal Gofrugal ticked all the boxes for me regarding usage, ease to set up and manage #### Vendor response Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority. Replied April 2021 --- ### Everything nice except for the customer support - Overall rating: 4/5 - Reviewer: Rohit G. - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used other for more than 2 years - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If they could improve the customer support, it would be very nice #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros 1. Reasonably priced 2. Flexibility to buy in packs so the software doesn't get heavy and is reasonable. 3. Easy to use #### Cons 1. Bad after sales customer support. The complicated way to generate a coupon and connect on call. It takes ages to resolve an issue. --- ### Smart Baniye - Overall rating: 5/5 - Reviewer: ajay r. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development. #### Cons Offer Management Feature is not upto the mark. #### Reasons for choosing Gofrugal Find it Easy to use for Multi Store Management. #### Reasons for switching to Gofrugal Customer Service Support and Data Analysis was not so Good. --- ### Fast going Gofrugal - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is very easy to use as even person with minimum knowledge can also learn and work in this software easily. Easy to implement and work. #### Cons It works well for small companies and enterprises. Big enterprises need end to end software for complete process. So it will be a drawback. --- ### Best Software for Reatil - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Supermarkets - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Best Product to maintain All your Retail business. They have very detailed software Billing to Balance sheet #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Support and Upto date Software Update as Per best in industry standard #### Cons Report designer should be added in product. It will allow us to design report as per customer required format #### Reasons for choosing Gofrugal Software update upto best in industry standard with mobility options. 24*7 Self help video access anywhere anytime. We dont need depend on any individual person to support us. #### Vendor response Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority. Replied April 2021 --- ### User Friendly Software - Overall rating: 5/5 - Reviewer: Chhatradev C. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly. Cloud-based. Suitable for any size of Retail Business. #### Cons while viewing the report you must define specific data otherwise it will take a long time to generate. #### Reasons for switching to Gofrugal RMS doesn't support the latest version of SQL. #### Vendor response Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority. Replied April 2021 --- ### Based on short experience of 6 months - Overall rating: 4/5 - Reviewer: Amal M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Purchase entry, billing and integration with several sales channels. #### Cons Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting. #### Reasons for choosing Gofrugal Its cost effective, covers almost all segments required for offline as well as online sales. #### Reasons for switching to Gofrugal Earlier we were parallelly managing online sales and billing and inventory management on two different platforms. Gofrugal gives you exceptional integrated experience. #### Vendor response Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority. Replied April 2021 --- ### RESTAURANT POS -RPOS6.5 REVIEW - Overall rating: 5/5 - Reviewer: Cyrus K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App. I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this. Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results. #### Cons The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training. --- ### GoFrugal... Is Amazing and I can be frugal when it comes to my. company. - Overall rating: 5/5 - Reviewer: Chaun M. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most important feature of this program is the organization of the system and how easy it is to use. #### Cons Honestly there are nothing that I dislike about the program. --- ### Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range - Overall rating: 4/5 - Reviewer: Swoyam K. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered My overall experience with GoFrugal has been good over the years. but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner; No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently. GoFrugal has saved us a lot of time, effort and money over the years and helped us grow. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros 1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement. #### Cons 1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution" #### Reasons for choosing Gofrugal Features and Pricing #### Vendor response Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings Replied April 2021 --- ### Mixed Feeling - Overall rating: 4/5 - Reviewer: Jacob J. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall experience with Gofrugal has been satisfactory. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available #### Cons The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop. #### Vendor response Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. Replied April 2021 --- ### Optimal Solution for Business - Overall rating: 5/5 - Reviewer: Prem K. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap. #### Cons I dont find one when i compare gofrugal with other software. #### Reasons for choosing Gofrugal The cheapest in the market with wonderful features and reports. You want extra features? They can do it for you. #### Reasons for switching to Gofrugal Smart POS couldnt cater us when we grow bigger. #### Vendor response Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Replied April 2021 --- ### Gofrugal Best software - Overall rating: 5/5 - Reviewer: Gagan C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very Nice software, Live chat support helps and after sells is also good #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly , easy to use , fast processing #### Cons using from a long Time But do not found any thing that is least usefully #### Reasons for choosing Gofrugal Marketing person reach us 10 year ago and at that time only I like features and from there alot feature get developer #### Reasons for switching to Gofrugal For more features and good software --- ### POS SOFTWARE WITH BETTER POWERS TO SURVIVE - Overall rating: 5/5 - Reviewer: ONKAR S. - Verified reviewer: Yes - Industry: Pharmaceuticals - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI #### Cons POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER. #### Reasons for choosing Gofrugal EASE OF SUPPORT AND IMPLEMENTATION WITH COMPLETE DATA TRASFER INCLUDING DATA INTELLIGENCE #### Vendor response Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it Replied April 2021 --- ### My experience of using Gofrugal - Overall rating: 4/5 - Reviewer: Muhammed A. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered As per my overall experience Gofrugal is best software i have ever used #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros while purchase a product we could see the last log of the particular product like last price, date of last purchase quantity etc. #### Cons going to its main interface with a single click --- ### 4stares - Overall rating: 4/5 - Reviewer: Swaroop b. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered it good and friendly software #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Sale and purchase and non moving items #### Cons Unmatched software new development in the software --- ### A complete business solution for retail - Overall rating: 5/5 - Reviewer: Ankit T. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Good and Satisfactory #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Easy UI, simpler but vast report for analysis, inventory management, reordering and on time product updates as per market demand. #### Cons Sometimes online support becomes critical. #### Vendor response Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority. Replied April 2021 --- ### admin - Overall rating: 5/5 - Reviewer: Manish A. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Simplest screen and User interface. It is simple to Operate. #### Cons Support have to improve as there is some delay in solution and understanding. #### Reasons for choosing Gofrugal It was reference from market and other users . I like the way for demo and features. it is simple and indepth with features and reports with mobility. #### Vendor response Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it Replied April 2021 --- ### Incredible - Overall rating: 5/5 - Reviewer: Vilas C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use , great customer service Thanks #### Cons All ok , covers every aspect correctly . --- ### Go frugal is good software - Overall rating: 5/5 - Reviewer: Prateek k. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros online, order easy & gosure is easy to use & user freiendly. #### Cons None of the above, i led all the features. --- ### GOFRUGAL IS EXCELLENT SOFTWARE - Overall rating: 5/5 - Reviewer: madhusudan b. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT #### Cons MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER #### Reasons for choosing Gofrugal BECAUSE ITS REPORTS AND FEATURES IS VERY USEFULL FOR ME #### Vendor response Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Replied April 2021 --- ### ADMINISTRATOR - Overall rating: 4/5 - Reviewer: NAINA M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros WE CAN CREAT OWT DESIGN OF BILLING AND DOCUMENTRY , BETTER THAN OTHER APPS #### Cons Updates weekly release are taking too much of time so that we need to allocate extra time for updates. Other wise we are using smoothly #### Vendor response Dear Mr Naina Mohamed, Thank you for sparing your time and sharing us the review. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it. Replied April 2021 --- ### Gofrugal Review - Overall rating: 5/5 - Reviewer: Gorakh S. - Verified reviewer: Yes - Industry: Automotive - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Using this is for inventory management,billing,point if sale #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Great software for Very good Price - Overall rating: 4/5 - Reviewer: MIKE K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros As a partner, we liked the quick installation and ease of use. User Access rights and software options easily configured. Scores of reports can be customized to suit your requirements as well almost all data fields. I liked the fact that we can train anyone to start using the software in a couple of hours. Most of our problems were solved promptly. Software is very stable. #### Cons The accounting module needs some work for it to be flexible enough to be used on the international market. The features in accounting should be as flexible and robust as those in the stock module. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/gofrugal-pos-profile/reviews/?page=2) --- Gofrugal Reviews, Pros and Cons - 2026 Software Advice