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Gofrugal vs LS Retail

Gofrugal vs LS Retail

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Overall Rating
4.4 (199)
4.3 (125)
Ease-of-Use
4.4 / 5
4.1 / 5
Value for Money
4.3 / 5
4.1 / 5
Customer Support
3.9 / 5
3.6 / 5
Functionality
4.4 / 5
4.4 / 5
Last Review Written
July 12, 2024
July 20, 2023
Pros/Cons
  • Pros

  • I would also like to highlight the HQ, which is an awesome feature. The team of HQ support is amazing and well qualified to solve the issues.
  • I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.
  • This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases.
  • Cons

  • Customer service is very bad and all employees are cheater once they take amount from customers after they are not responded to customer in any condition.
  • Very bad customer suport. They will stop interacting if thy are unable to solve problems.
  • But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally.
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  • Pros

  • Data director is the most amazing feature with seamless functionality. It works really great in data replication.
  • The loyalty program is of the best loyalty program I've seen also the retail item setup is very good and the attributes is really good for reporting.
  • Implementation phase is very good & simple for any beginner. POS is very clear concept for anyone & the most important thing that I like very much is troubleshooting.
  • Cons

  • The barcode functionality couldn't work for me also there is no enough document about ls retail replenishment. It is not working at all.
  • The licence is an over kill. The features are all over the place.
  • No Security related to tables, Transaction margin, If you customize too much Microsoft Dynamics NAV you can have problems down the line.
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Pricing Range
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos