Thrive Software
About Thrive
Thrive is a point-of-sale (POS) solution by Granbury Solutions that helps streamline operations, customer management, online ordering and restaurant marketing. It includes modules for delivery, online ordering, customer loyalty marketing and enterprise reporting.
Thrive's mobile app allows customers to place their orders and claim loyalty awards. Other features include checkout with on-screen cart pop out for review, address validation and stored payment functionality.
While Thrive is suited for multiple food service businesses including fast casual, quick-service and full-service restaurants, bars, pubs and cafes, Thrive was built around the unique needs of pizzerias.
Multiple software packages available - buy only what you need and pay for nothing you don't. Sup...
Thrive Pricing
Software packages starting at $179/month. Delivery & Online Ordering included in every system. Additional terminals beyond 2 are $35/mo. A la carte add-on features and integrations are $75/mo.
Starting price:
$179.00 per month
Free trial:
Not Available
Free version:
Not Available
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Thrive POS v8.1 Pizza Menu Example
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Thrive User Reviews
OVERALL RATING
Showing 1 - 5 of 19 reviews
Jake
Verified reviewer
Company size: 201-500 employees
Industry: Internet
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2019
Excellent POS Software
Overall very excellent piece of software that suits our needs perfectly!
Pros
-Allows for a lot of reporting that alternatives did not allow -Easy to onboard new users, overall very simple to use, which is great for a business where onboarding new employees is fairly regular -Support is timely and effective
Cons
Had a couple minor reporting issues that required us to use some workarounds, but we were able to get what we needed in the end. Just required a little bit of "expertise" w/ the software. Hopefully support will see our emails and remedy the issue so nobody else has to "figure it out" on their own like we did, although it isn't the worst thing in the world.
Alan
Company size: 11-50 employees
Industry: Restaurants
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2019
Thrive POS
I would recommend Thrive POS to anyone opening an independent pizza shop.
Pros
Very functional for a Pizza place. Great Delivery program, online ordering platform, and it's easy to train new employees on how to use it.
Cons
There are constantly issues that take too long to resolve.
Reasons for switching to Thrive
Aloha does not have a great delivery platform.
Response from Granbury Solutions
Hello there, Alan. First, thank you for your thoughtful comments! At THR!VE, we take feedback from customers very seriously. While we take great pride in our advanced point-of-sale system, we understand that everything can be improved. Except for duct tape, which is magic and deserves its own holiday. Rest assured we take your input to heart and are working hard every day to improve resolution times. In the meantime, feel free to reach out to your account manager, Jacob, if you need anything else. jestrello@thrivepos.com
Replied August 2019
Rod
Company size: 11-50 employees
Industry: Restaurants
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2021
Good Over All But Co Struggles with Priorities of Managing its Bugs
Very Good. Support is great. They have a hard job and seem to not feel much resolve.
Pros
integration of online and that it gets caller ID and tracks customer history
Cons
No on the Fly customer edits or adding?(merging of 2 phone numbers)
Reasons for choosing Thrive
integration of online and focus around delivery mapping for drivers dispatch
Response from Granbury Solutions
Hi Rod! Thank you so much for taking the time to share your experience with Thrive Pizza Point-of-Sale. We're pleased to hear that you are enjoying our online ordering integration, caller ID, and easy customer order recall/reo-order features! I've passed along your concerns to our professional services, support, and development teams for review. We work around the clock to create new features and tools to meet the requests of our customers!
Replied September 2021
Glenn
Company size: 11-50 employees
Industry: Restaurants
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2019
Thrive POS
The business problems we are solving is getting the reports that we need to make informed decisions on our business. The software makes training new employees easier and faster that the old days of Vitalink. We still need priorities to be made on solving the reporting issues I described before. And selling Add-on products that work properly.
Pros
Compared to what we were using, this software allowed us to do reporting we couldn't do before, and it is easy to teach new users to operate quickly.
Cons
Reporting is inaccurate, Daily summary report - numbers do not add up correctly and Thrive has not been able to explain how the numbers are calculated. Payroll reports- hours not reporting accurately causing us to overpay employees at times and employee confidence of being paid correctly has diminished. Tax Summary report - not reporting accurate numbers which has caused us major problems with under reporting taxes due resulting in penalties from the State. Time slips - the print outs when an employee clocks out sometimes prints there entire shift was in Overtime when it wasn't...printing error. Once again employee confidence is low on whether they are being paid accurately. Updates have not corrected this issue. We also would like the add-on software to work correctly: 1- Thrive online-order fail rate over 55%, please correct this so we can use it instead of 3rd party software. 2- Inventory software doesn't work either
Reasons for choosing Thrive
Other store owners were working with this product and Vitalink was discontinuing support for the software.
Reasons for switching to Thrive
Vitalink was a terrible product !!
Response from Granbury Solutions
Hi there Glenn! We are so glad you took the time to rate our system. Thanks to your feedback, we've taken note of areas where we can improve. When we set out to create a user-friendly, scalable, and functional point-of-sale system we knew that it would be as challenging as running a marathon wearing scuba flippers. Even so, we are committed to resolving the specific issues you reported and will be in touch soon.
Replied August 2019
jay
Company size: 11-50 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2021
Thrive review
Overall it is a very good system,looked at others and I would still say Thrive is better
Pros
Easy to use for both front and back of house user
Cons
Bugs keep appearing on it.But they get on it rightWay
Reasons for choosing Thrive
It is very well thought out