--- title: "Thrive Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Thrive. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Thrive is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/granbury-restaurant-solutions-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Thrive](https://www.softwareadvice.com/retail/granbury-restaurant-solutions-profile/) / Thrive Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/granbury-restaurant-solutions-profile/) Reviews # Thrive User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 21 ### Secondary ratings - Ease of use: 3.6/5 - Customer support: 3.7/5 - Value for money: 3.5/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 6 reviews (29%) - 4 stars: 7 reviews (33%) - 3 stars: 4 reviews (19%) - 2 stars: 2 reviews (10%) - 1 star: 2 reviews (10%) ### Most mentioned cons - They promise great innovation but every new feature has a charge i don’t understand why im paying a monthly bill when they want to charge me more for every feature or hide costs. ## Thrive customer reviews Showing reviews 1-21 of 21 (page 1). ### Excellent POS Software - Overall rating: 5/5 - Reviewer: Jake C. - Verified reviewer: Yes - Industry: Internet - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall very excellent piece of software that suits our needs perfectly! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros -Allows for a lot of reporting that alternatives did not allow -Easy to onboard new users, overall very simple to use, which is great for a business where onboarding new employees is fairly regular -Support is timely and effective #### Cons Had a couple minor reporting issues that required us to use some workarounds, but we were able to get what we needed in the end. Just required a little bit of "expertise" w/ the software. Hopefully support will see our emails and remedy the issue so nobody else has to "figure it out" on their own like we did, although it isn't the worst thing in the world. --- ### Thrive POS - Overall rating: 4/5 - Reviewer: Alan w. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would recommend Thrive POS to anyone opening an independent pizza shop. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very functional for a Pizza place. Great Delivery program, online ordering platform, and it's easy to train new employees on how to use it. #### Cons There are constantly issues that take too long to resolve. #### Reasons for switching to Thrive Aloha does not have a great delivery platform. #### Vendor response Hello there, Alan. First, thank you for your thoughtful comments! At THR!VE, we take feedback from customers very seriously. While we take great pride in our advanced point-of-sale system, we understand that everything can be improved. Except for duct tape, which is magic and deserves its own holiday. Rest assured we take your input to heart and are working hard every day to improve resolution times. In the meantime, feel free to reach out to your account manager, Jacob, if you need anything else. jestrello@thrivepos.com Replied August 2019 --- ### Not but bad sales tactics make it horrifying - Overall rating: 2/5 - Reviewer: Ryan B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Absolutely miserable, I would consider every one from the salesman to the [sensitive content hidden] sketchy and dishonest. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 5/5 - Functionality: 1/5 #### Pros Very goui friendly the online walk throughs #### Cons [sensitive content hidden] telling us that the call center feature and drive app was no charge and then sending me a huge bill later. They promise great innovation but every new feature has a charge i don’t understand why im paying a monthly bill when they want to charge me more for every feature or hide costs. #### Reasons for choosing Thrive Price and promises of innovation that we didn’t know came at a price. #### Reasons for switching to Thrive False promises from thrive. I should’ve stayed --- ### Thrive POS - Overall rating: 4/5 - Reviewer: Glenn S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The business problems we are solving is getting the reports that we need to make informed decisions on our business. The software makes training new employees easier and faster that the old days of Vitalink. We still need priorities to be made on solving the reporting issues I described before. And selling Add-on products that work properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Compared to what we were using, this software allowed us to do reporting we couldn't do before, and it is easy to teach new users to operate quickly. #### Cons Reporting is inaccurate, Daily summary report - numbers do not add up correctly and Thrive has not been able to explain how the numbers are calculated. Payroll reports- hours not reporting accurately causing us to overpay employees at times and employee confidence of being paid correctly has diminished. Tax Summary report - not reporting accurate numbers which has caused us major problems with under reporting taxes due resulting in penalties from the State. Time slips - the print outs when an employee clocks out sometimes prints there entire shift was in Overtime when it wasn't...printing error. Once again employee confidence is low on whether they are being paid accurately. Updates have not corrected this issue. We also would like the add-on software to work correctly: 1- Thrive online-order fail rate over 55%, please correct this so we can use it instead of 3rd party software. 2- Inventory software doesn't work either #### Reasons for choosing Thrive Other store owners were working with this product and Vitalink was discontinuing support for the software. #### Reasons for switching to Thrive Vitalink was a terrible product !! #### Vendor response Hi there Glenn! We are so glad you took the time to rate our system. Thanks to your feedback, we've taken note of areas where we can improve. When we set out to create a user-friendly, scalable, and functional point-of-sale system we knew that it would be as challenging as running a marathon wearing scuba flippers. Even so, we are committed to resolving the specific issues you reported and will be in touch soon. Replied August 2019 --- ### Thrive review - Overall rating: 4/5 - Reviewer: jay p. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it is a very good system,looked at others and I would still say Thrive is better #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use for both front and back of house user #### Cons Bugs keep appearing on it.But they get on it rightWay #### Reasons for choosing Thrive It is very well thought out --- ### Good Over All But Co Struggles with Priorities of Managing its Bugs - Overall rating: 3/5 - Reviewer: Rod B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very Good. Support is great. They have a hard job and seem to not feel much resolve. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros integration of online and that it gets caller ID and tracks customer history #### Cons No on the Fly customer edits or adding?(merging of 2 phone numbers) #### Reasons for choosing Thrive integration of online and focus around delivery mapping for drivers dispatch #### Vendor response Hi Rod! Thank you so much for taking the time to share your experience with Thrive Pizza Point-of-Sale. We're pleased to hear that you are enjoying our online ordering integration, caller ID, and easy customer order recall/reo-order features! I've passed along your concerns to our professional services, support, and development teams for review. We work around the clock to create new features and tools to meet the requests of our customers! Replied September 2021 --- ### Run from this company - Overall rating: 2/5 - Reviewer: Charles F. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The trainer left us high and dry to fend for ourselves with the system. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros Not much after getting off to such a bad start with trainer. #### Cons Training guy sucked. The software had none of what we sent to have on our system #### Reasons for choosing Thrive Price. And I should have spent the extra $8,000 on the other company. My mistake!!!!! #### Vendor response We sincerely apologize that this negative install situation slipped through the cracks. The Thrive representative who managed your installation and training is no longer with our organization, and we again apologize that we were not aware enough of how much of an impact this had on you and your business. We are diligently researching the records we have on your account, and we would love the opportunity to make this right. We know how much dedication it requires to run your restaurant, and we always want to contribute to your success. A Thrive representative will be contacting you this week, so please be on the lookout for those follow-up calls and emails. Thank you for leaving a review with such honest feedback - and bringing this to our attention, ultimately helping us be better for you and all of our customers. Replied August 2019 --- ### Owner - Overall rating: 3/5 - Reviewer: Scott C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Online order loyalty program, inventory #### Cons Customer service can be slow,wanted to up grade --- ### It's ok, but a little behind. - Overall rating: 3/5 - Reviewer: Ryan S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Customer support was reasonably helpful. #### Cons Had this POS System for 2 years and there are still features that I do not know how to use. #### Reasons for switching to Thrive Updated system. --- ### Low maintenance software - Overall rating: 5/5 - Reviewer: Joe Y. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Works when you need it to. No issues art all #### Cons nothing, I feel it does exactly what I need it to do for my business #### Vendor response Hi Joe! Thank you so much for taking the time to share your experience with Thrive Pizza Point-of-Sale! We are glad to hear that our software is meeting the needs of your restaurant business. We are always here to help anytime you need us! Replied September 2021 --- ### Great for our needs - Overall rating: 5/5 - Reviewer: Craig M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty seamless. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Fits our industry like a glove - allows us to integrate POS, online services, and marketing in one product. #### Cons Occasional software oddities between updates - usually fixed by a responsive customer support team. #### Reasons for choosing Thrive History with the company and it's products. Functionality, ease of use. #### Vendor response Thank you, Craig, for the great review! At THR!VE, we believe in three things: effective technology, stellar customer support, and affordability. We also think that pizza should be its own food group, but we are split on the question of anchovies and pineapple as toppings. One thing we do agree on though is that we are here to help you stand out from the crowd. Replied August 2019 --- ### Problems with closing - Overall rating: 3/5 - Reviewer: John S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Drivers dispatch and the way it maps the area. #### Cons It has issues when closing and balancing #### Reasons for choosing Thrive I was promised this would be better #### Reasons for switching to Thrive Thought I was getting a better product. Not better than vital link... #### Vendor response Hi John. Thanks for the review! This open communication allows us to better serve you. We're so glad you're enjoying our pizza-centric features-- driver dispatch and delivery zone mapping. We have asked our support manager, Ray, to reach out to you to address the end of day cash management issues you mentioned. Please check your inbox for that email and let Ray know when you have time for a call. Replied August 2019 --- ### Great Company - Overall rating: 5/5 - Reviewer: Madison S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great software, helps our business run smoothly. #### Cons Nothing. Thrive was the best investment for our bottom line. --- ### Worst business decision I ever made - Overall rating: 1/5 - Reviewer: greg s. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered Run away and find an updated system with better service and doesn't use an antiquated operating system like Linux. Sales, Service, and upper management are horrible. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing. I have nothing good to say about this product and have multiple emails and documents to back up my review. #### Cons Everything. Basic functions like real time reporting and employee management are terrible. The system constantly has issues and needs to be re-booted during service. Has malfunctioned on basic levels of math with credit cards and processing. Customer support is terrible and does not follow up unless you do. --- ### Great product. - Overall rating: 5/5 - Reviewer: Kelly K. - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to train your employee's to use. Helps control labor cost. Call center is great for a 1 number system #### Cons If you send in a support ticket they don't always let you know when they fixed the problem. Not a lot I can say in the negative about this product. --- ### Overpriced. Horrible product. - Overall rating: 1/5 - Reviewer: Dan T. - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2019 - Review source details: This review was submitted organically. No incentive was offered Horrible customer service. Nobody wants to take responsibility even with burden of proof. Thank god we didn’t implement this “pos” in all of our stores. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing positive about this product software and service. #### Cons Scam artists. Always crashes. Wireless and wired printer always lost. Lied about the service provided and what’s included. --- ### Overall great product and great customer service - Overall rating: 5/5 - Reviewer: Steve R. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Ease of use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use, user friendly and able to change items is a breeze and overall customer service is outstanding #### Cons Only thing I would change is possibly some different icons --- ### User Friendly - Overall rating: 4/5 - Reviewer: Marisol V. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is very user friendly. It has allowed me to make simple changes such as adding new products, change pricing, add new cashiers, etc. without need support. However, when I do need support for more complicated changes they always respond that same day. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It is easy to add new products to the inventory and make simple changes to the register. #### Cons Other report features would be great such as top selling items for the month. --- ### For a Small Business That Needs POS, This is Great - Overall rating: 4/5 - Reviewer: Daniel S. - Verified reviewer: Yes - Industry: Entertainment - Company size: 201-500 employees - Product usage: Used other for less than 6 months - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Small business with mobile orders? Use this! #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros My little brother has a small pizza joint, and I asked him about a month ago to show me how he has been running all the POS. The answer? THR!VE. It works well for their one full-service business -with two satellite locations- in his local area. Mobile ordering seems to be their biggest income generator with this system. #### Cons I admit that I could not dive into the app/software with ease on my first try. It's not my actual business, but I still thought I should be able to intuitively investigate the pros and cons of the application. I could not. So... the ease of use seems to be lacking. But overall quality for small-business users seems to be very effective. --- ### There are some specific limitations of this POS that can make or break it - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros This software supports 3rd-party integrations for online ordering, making it an essential business tool. #### Cons There are some limitations regarding taxes and integrated orders that cause frustration and inaccuracies in reporting. --- ### It is a very reliable solutions program that helps us out in many ways. - Overall rating: 3.5/5 - Reviewer: Lori S. - Industry: Restaurants - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3.5/5 - Customer support: 3.5/5 - Functionality: 3.5/5 #### Pros Its very easy to use and very dependable. We use it all the time. #### Cons There is nothing at all that we dislike about this product. --- Thrive Reviews, Pros and Cons - 2026 Software Advice