What are Thrive users saying about the software?

Excellent POS Software

Overall very excellent piece of software that suits our needs perfectly!

Pros

-Allows for a lot of reporting that alternatives did not allow -Easy to onboard new users, overall very simple to use, which is great for a business where onboarding new employees is fairly regular -Support is timely and effective

Cons

Had a couple minor reporting issues that required us to use some workarounds, but we were able to get what we needed in the end. Just required a little bit of "expertise" w/ the software. Hopefully support will see our emails and remedy the issue so nobody else has to "figure it out" on their own like we did, although it isn't the worst thing in the world.

Thrive POS

I would recommend Thrive POS to anyone opening an independent pizza shop.

Pros

Very functional for a Pizza place. Great Delivery program, online ordering platform, and it's easy to train new employees on how to use it.

Cons

There are constantly issues that take too long to resolve.

Good Over All But Co Struggles with Priorities of Managing its Bugs

Very Good. Support is great. They have a hard job and seem to not feel much resolve.

Pros

integration of online and that it gets caller ID and tracks customer history

Cons

No on the Fly customer edits or adding?(merging of 2 phone numbers)

Thrive POS

The business problems we are solving is getting the reports that we need to make informed decisions on our business. The software makes training new employees easier and faster that the old days of Vitalink. We still need priorities to be made on solving the reporting issues I described before. And selling Add-on products that work properly.

Pros

Compared to what we were using, this software allowed us to do reporting we couldn't do before, and it is easy to teach new users to operate quickly.

Cons

Reporting is inaccurate, Daily summary report - numbers do not add up correctly and Thrive has not been able to explain how the numbers are calculated. Payroll reports- hours not reporting accurately causing us to overpay employees at times and employee confidence of being paid correctly has diminished. Tax Summary report - not reporting accurate numbers which has caused us major problems with under reporting taxes due resulting in penalties from the State. Time slips - the print outs when an employee clocks out sometimes prints there entire shift was in Overtime when it wasn't...printing error. Once again employee confidence is low on whether they are being paid accurately. Updates have not corrected this issue. We also would like the add-on software to work correctly: 1- Thrive online-order fail rate over 55%, please correct this so we can use it instead of 3rd party software. 2- Inventory software doesn't work either

Thrive review

Overall it is a very good system,looked at others and I would still say Thrive is better

Pros

Easy to use for both front and back of house user

Cons

Bugs keep appearing on it.But they get on it rightWay

Problems with closing

Pros

Drivers dispatch and the way it maps the area.

Cons

It has issues when closing and balancing

Owner

Pros

Online order loyalty program, inventory

Cons

Customer service can be slow,wanted to up grade

It's ok, but a little behind.

Pros

Customer support was reasonably helpful.

Cons

Had this POS System for 2 years and there are still features that I do not know how to use.

User Friendly

It is very user friendly. It has allowed me to make simple changes such as adding new products, change pricing, add new cashiers, etc. without need support. However, when I do need support for more complicated changes they always respond that same day.

Pros

It is easy to add new products to the inventory and make simple changes to the register.

Cons

Other report features would be great such as top selling items for the month.

There are some specific limitations of this POS that can make or break it

Pros

This software supports 3rd-party integrations for online ordering, making it an essential business tool.

Cons

There are some limitations regarding taxes and integrated orders that cause frustration and inaccuracies in reporting.

Great for our needs

Pretty seamless.

Pros

Fits our industry like a glove - allows us to integrate POS, online services, and marketing in one product.

Cons

Occasional software oddities between updates - usually fixed by a responsive customer support team.

Great product.

Pros

Easy to train your employee's to use. Helps control labor cost. Call center is great for a 1 number system

Cons

If you send in a support ticket they don't always let you know when they fixed the problem. Not a lot I can say in the negative about this product.

Run from this company

The trainer left us high and dry to fend for ourselves with the system.

Pros

Not much after getting off to such a bad start with trainer.

Cons

Training guy sucked. The software had none of what we sent to have on our system

Low maintenance software

Pros

Works when you need it to. No issues art all

Cons

nothing, I feel it does exactly what I need it to do for my business

Overall great product and great customer service

Ease of use

Pros

Ease of use, user friendly and able to change items is a breeze and overall customer service is outstanding

Cons

Only thing I would change is possibly some different icons

Worst business decision I ever made

Run away and find an updated system with better service and doesn't use an antiquated operating system like Linux. Sales, Service, and upper management are horrible.

Pros

Nothing. I have nothing good to say about this product and have multiple emails and documents to back up my review.

Cons

Everything. Basic functions like real time reporting and employee management are terrible. The system constantly has issues and needs to be re-booted during service. Has malfunctioned on basic levels of math with credit cards and processing. Customer support is terrible and does not follow up unless you do.

Overpriced. Horrible product.

Horrible customer service. Nobody wants to take responsibility even with burden of proof. Thank god we didn’t implement this “pos” in all of our stores.

Pros

Nothing positive about this product software and service.

Cons

Scam artists. Always crashes. Wireless and wired printer always lost. Lied about the service provided and what’s included.

For a Small Business That Needs POS, This is Great

Small business with mobile orders? Use this!

Pros

My little brother has a small pizza joint, and I asked him about a month ago to show me how he has been running all the POS. The answer? THR!VE. It works well for their one full-service business -with two satellite locations- in his local area. Mobile ordering seems to be their biggest income generator with this system.

Cons

I admit that I could not dive into the app/software with ease on my first try. It's not my actual business, but I still thought I should be able to intuitively investigate the pros and cons of the application. I could not. So... the ease of use seems to be lacking. But overall quality for small-business users seems to be very effective.

It is a very reliable solutions program that helps us out in many ways.

Pros

Its very easy to use and very dependable. We use it all the time.

Cons

There is nothing at all that we dislike about this product.