All GrubHub Reviews

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Anonymous

5,001-10,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed April 2022

My favorite online ordering service

Overall, GrubHub has been great. You get much better deal than if you order from restaurants directly. You can also browse an find new places you never heard about before.

PROS

Started using them more during the Pandemic. Selection is great. You can easily find a place you know, as well as browse through selections. Once you become a user you will receive the promotions quiet often. $5 off, 7$off, etc. You can choose delivery or pickup.

CONS

I never encountered any issues. I heard someone complaint they do not recieve promotions, but as I mentioned, you only receive them if you order t least once a while.

Anonymous

1,001-5,000 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2022

Very Similar to Competitors

Overall, my experience with GrubHub is not much different than my experience with DoorDash, Postmates, or most other food delivery applications. I alternate between using these 3 apps in particular quite regularly.

PROS

GrubHub's mobile app is intuitive and easy to navigate, their customer service is top notch, and on a more granular level, the ability to search past orders differentiates GrubHub from its competitors. They are also incredibly communicative if an order you've placed requires cancellation, as they send out a text, email, and even call you to notify you. Their additional fees tend to be less than services like Postmates or DoorDash as well.

CONS

GrubHub does seem to have a noticeably limited selection of restaurants compared to DoorDash or Postmates. This setback in and of itself may lead me to seek out an alternative food delivery app, considering the majority of its features are comparable, if not identical, to its competitors.

Theodore

Restaurants, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed July 2023

GrubHub's Technology Lags That of Other Ordering and Delivery Services for Restaurant Owners

Of the ordering and delivery services we tried (GrubHub, UberEATS, DoorDash and Postmates) GrubHub cost us more per dollar of business that it generated, its system worked less well than the other ones (and wasted more of our time due to its sluggish app/tablet), and generated less revenue for us. We kept it because it delivered a small number of orders, and we didn't want to lose those.

PROS

They were useful in that some customers want to order via GrubHub - perhaps because they have seen GrubHub's TV commercials, for example - and if you want to get these customers' orders, you have to sign up for GrubHub and have its tablet booted and sitting on your counter for the orders to come in.

CONS

GrubHub generated far less business than DoorDash and UberEATS. However, that might reflect regional preferences (we are in Washington state). Orders did pick up on GrubHub when it launched its partnership with Amazon.GrubHub charges a percentage that was higher than the other ordering/delivery platforms. Also, when we started working with them, GrubHub charged an additional credit card processing fee above and beyond what it charges for ordering and delivery. So, you are told you will be charged, say, 30%, but then you find yourself paying an additional 3% for credit card processing. This compared to 28% and *no* credit card processing fee with DoorDash.GrubHub's system works less well than the other ordering and delivery platforms. Their app is slow to respond to commands, which becomes a big disadvantage when working at the counter of a busy restaurant - you need those fractional bits of time to attend to other priorities.GrubHub seemed to ignore the time we told their app that we could have an order ready to be picked up. We tell them it'll take a half hour, but the driver arrives in 10 minutes. This makes for a frustrated driver and it is unpleasant to tell them we don't have the order they are seeking.

Reason for choosing GrubHub

We already had UberEATS. Customers were talking about all the other online ordering and delivery systems. It seemed like they talked most about GrubHub, so we chose them as the second vendor to work with. It was a bad decision - we should have gone with DoorDash. When we added DoorDash more than a year later, it quickly came to deliver more business to us, and at a lower price.

Anonymous

10,000+ employees

Used more than 2 years

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2021

A usable food delivery app

I only use Grubhub when I have a coupon because it is too expensive. If you have a lot of money, then you can order whatever you want.

PROS

Grubhub offers a large selection of restaurants. Whether you want to eat Italian, American, Mexican, Chinese, Japanese, or Korean, you can order food through Grubhub. And Grubhub's coverage area is also very wide. I have not been to a city where Grubhub cannot be used.

CONS

Grubhub is really expensive. First of all, the price of each dish is a certain percentage higher than the price on the restaurant’s menu. Second, you need to pay service fees, shipping, and tips. The price of using Grubhub to order a meal may be 1.5 times that of a meal in a restaurant. Moreover, Grubhub does not support ordering dishes from multiple restaurants at once. Chowbus already supports one-time ordering of dishes from 5 or 6 nearby restaurants, but Grubhub can only order one.

Anonymous

2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2022

Only food delivery that services my area and they are usually good

Overall love it, i especially get great California burritoes

PROS

I usually am always a fan of grubhub for it's ease of getting food delivery though sometimes the delivery drivers are not accurate

CONS

Delivery drivers have trouble finding my address, IDK if it's grubhub's fault, the drivers, or their maps software

Reasons for switching to GrubHub

Only one that actually delivers to my area

Rudy

Real Estate, 2-10 employees

Used monthly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed April 2023

Gurbhub is my least favorite app to get Grub.

It's wasn't bad but it did not stand out as a particularly amazing app.

PROS

The app is easy to use. The delivery tracking is accurate as well.

CONS

There were not as many Mom and Pop restaurants as I found on DoorDash. It also did not give me deals and promotions like UberEast does.

Reason for choosing GrubHub

I only choose Grubhub at first. Once I used the other apps, I switched to them permanently.

User Profile

Shanice

Verified reviewer

Telecommunications, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2022

It needs work

It was a hit or miss but the customer service is what keeps me when I have a problem its taken care of .

PROS

The ability to track my order and get customer service by phone when something is wrong .

CONS

The prices and promotion's don't always work as advertised . The drivers sometimes take your food and complete the delivery without the food being delivered.

Reasons for switching to GrubHub

The same problem for both apps

Anonymous

1,001-5,000 employees

Used weekly for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2021

Great App, Though a Bit Slow

It has been great, their customer service is stellar and always quick/helpful, I just wish they would update items more and make the app a little bit more manageable in terms of speed.

PROS

I love the amount of different restaurants that are nearby and listed, I loved being able to filter orders as well.

CONS

It can be very slow to load, especially on the mobile version, and I don't often see any updates to menus when new items are added at different restaurants.

Anonymous

10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2021

Grubhub Ordering

We use Grubhub to order food for team events and so far they have done a great job.

PROS

Grubhub makes food ordering easy and straightforward for work and business events. I like the clean design of the platform and the easy order management and follow-up with support.

CONS

They have added a bunch of new charges and fees which add up with the order. The support has been a bit sketchy at times.

Anonymous

10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2021

Great food ordering platform

Good and satisfactory experience I must say with ordering food through grubhub

PROS

1. Has integrations with almost all the restaurants 2. Reliable ordering and payment processing 3. Good customer service for issues with orders like late or wrong or not good 4. Grubhub plus is a good addition for less money providing lot of premium features and reduced service rates and free delivery

CONS

1. Service fees se a bit high and charges small restaurants per order commission which can be very less profitable for them.

urvi

Design, 1 employee

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed May 2021

Affordable Meals

My overall experience with app was alright, it really depends on the location at which you are using the app as it the number of restaurants using this app can be limited compared to other apps.

PROS

The app provides a decent platform for food delivery and ordering services, with local restaurants. Dpending on the location of the store sometimes this plat form provides cheaper options than other mobile food delivery apps.

CONS

When I first downloaded the app it took a few tries for it to recognize and load the location to show possible options even with strong network bandwidth on my phone. The app however has more average layout and bit of a unclear navigation as to the distance or where your food is . The prices also sometimes goes higher for the delivery and services fees, doesn't seem to have a consistent price (this is not taking into account tips).

Michael

Hospital & Health Care, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Amazing service

PROS

It allows me to order food for employees in a pandemic with ease

CONS

It's costly at points - service fees. It can be unnecessary to pay costs for simply delivery, upon the price of tip already

Cole

Design, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed July 2022

Grubhub Review

PROS

I love the number of options it offers in my city. I can easily hop on the app and order food to my doorstep in minutes. Super convenient and easy to use, especially since the pandemic.

CONS

Sometimes I'm frustrated with the fees. Seem to be excessive sometimes. I've also had restaurants not available to me during normal business hours. Might be an error on the restaurant side of things and not Grubhub though.

Daja

Food & Beverages, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed July 2021

Helps our business thrive

GrubHub takes care of all of the deliveries, giving us more time to focus on customers and quality

PROS

I love that this software takes care of it all, we just have to prepare the food! It manages the drivers and gives us the info we need

CONS

Finding a driver can be tricky sometimes, and customer service isn’t empathetic at all, especially when orders have to be remade due to lack of delivery drivers

chanel

Arts and Crafts, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed October 2022

Grubhub

PROS

food prices are close to the actual store prices. It is easy to give a tip to your driver. Customer service is very good a resolving issues. There is a large variety of places to chose from.

CONS

sometimes there is a hard time finding drivers. A lot of times the food is cold or takes too long to be delivered. If a driver messes up an order you are not able to take your tip back.

Christopher

Arts and Crafts, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2021

GrubHub Review

My overall experience with GrubHub are very good except when my order is not.rihht

PROS

This software has a lot pros because it can order choose food or something, get the order tracking it and have variety of pay methods

CONS

Cons sometimes the app get high fees to order something or don't get the order like you want and difficult to get costumer service properly

Reasons for switching to GrubHub

Other option to order

Joshua

Legal Services, 2-10 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

2

Reviewed January 2023

Almost always had problems with my order

PROS

I liked the ease of ordering something online. There was a decent selection of places to choose from for food delivery.

CONS

I almost always had a bad experience. The last few times I ordered, the order arrived much later than promised by the delivery service and the food was cold by the time I got it. I also had a lot of issues of the order not being correct. Customer service was difficult to deal with in addressing these issues, especially compared to other food delivery services.

LAUREN

Education Management, 5,001-10,000 employees

Used monthly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2021

Food at your Fingertips with Perks in Tow

I have had several very good experiences using GrubHub, in particular, with coupons. Saving money is a big deal to me, and when ordering via apps, I definitely choose the one with coupons over one that doesn't have one available.

PROS

GrubHub is easy to access, easy to use, and makes the stress of acquiring a meal when you're hungry very minimal. They keep you updated on when your order is ready, and are effective at keeping to their delivery times.

CONS

I haven't experienced any challenges with this software.

Jessica

Facilities Services, 11-50 employees

Used less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2020

Great for a night of no cooking, and an excellent client gift

I highly suggest this food delivery method.

PROS

GrubHub is a go-to when I don't feel like cooking. We also started using this as client gifts. It is extremely easy to order gift cards and send them virtually to coworkers and clients. We replaced our yearly holiday popcorn gifts with GrubHub gift cards, which is a great move in this pandemic.

CONS

The delivery rates can be a little bit high, but the usability is great.

Ilana

Entertainment, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed November 2023

GrubHub is still a strong contender for ordering food

I had a positive experience with GrubHub, overall. I would use it again.

PROS

GrubHub was the first food delivery service I tried. The ease of ordering and the clear definition of what you get with each vendor was something I liked.

CONS

I got a completely wrong order a couple of times. This is probably not the fault of the app, but of the kitchen staff or driver. However, GrubHub did work with me when I called customer service one of the times.

Tonya

Hospitality, 201-500 employees

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2021

Foodies unite!!!

I like grubhub but not any better than uber eats or door dash. I go with whichever app has the best deal or special or if I have a good coupon for any of these apps.

PROS

I like that u can get food delivered by places that wouldn’t normally deliver to you. I also enjoy that this app is easy to navigate and easy to use.. all it takes is your order and your card of choice.

CONS

I don’t like that they auto renew you for their grub hub pass (for free delivery or special deals) and I dislike how NONE of the drivers that work for grubhub can EVER find my apartment...even though I put VERY specific directions in my profile.. in their defense their Gps has to be awful.

Julie

Real Estate, 51-200 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2023

Grub hub Review

PROS

I like most about GrubHub is the fast and easy convenient of ordering food and all of the different restaurant options.

CONS

There is nothing I don’t like about GrubHub except that it is not as popular.

Anonymous

10,000+ employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed April 2022

Want more customers to get your food delivered? Use this!

PROS

I love how prompt the setup process was. They delivered the tablet really fast and they are quick to respond to the emails.

CONS

Didn't really find anything I did not like about this software

Steffanie

Health, Wellness and Fitness, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed September 2022

It's okay

PROS

It makes it convenient to order things, when the have good promos is when I use it to order.

CONS

they are way too expensive, my food arrives cold and late most of the time

Edward

Hospitality, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2022

GrubHub what ya hungry for bub?

Pretty good speaking from a counter person whom I used to be it's a seamless way to get your food without the hassle of the dial tone.

PROS

It's easier to order quickly and have it delivered in a reasonable time. Offered a wide range of cuisine in which to choose from.

CONS

Some of the restaurants have subpart customer service and they don't get the order right.

Showing 1 - 25 of 116 Reviews