Gusto (by Dovetail ) Software

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FrontRunners 2020

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About Gusto (by Dovetail )

Gusto is a restaurant management solution designed for casual chain restaurants. It also serves bars and nightclubs and full-service restaurants and franchises. Gusto’s POS function features a conversational ordering interface helps in automating order entry. It also features online ordering to offer customers the ability to order from their mobile devices. Gusto enterprise features like control menu, pricing, taxes, discounts and much more across stores or groups of stores. It also features reporting and analytics tools for reviewing data by individual store, groups of stores or across the stores. Gusto has integrated for web ordering, kiosks and catering system which allows users to maintain menu, pricing, discounts and loyalty points. Gusto offers the ...

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Gusto (by Dovetail ) User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 23 reviews

Anonymous

Company size: 2-10 employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

Excellent payroll service

Pros

Easy to set up, easy to use, easy to maintain. Takes care of taxes and all the necessary state and federal filings and reports. Visually appealing, both on employer and employee side.

Cons

Price point might be a bit high for micro businesses (1-2 employees, smaller margins). Compared to other providers, it is not high at all, but at some point one may just choose to run payroll manually.

Lisa

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

November 2017

Gusto for Payroll, HR, and Benefits

We are a corporate partner, so we have a dedicated support team. Gusto has improved their service and their features immensely over the last year. Great product that we recommend to our clients!

Pros

Incredibly user-friendly, easy to use, and cost-effective. Great value for the dollar. Much improved features and functions over the last year.

Cons

Very simplistic reporting - can be tough to get used to if you're an experienced Payroll Manager. While there is a lot of self-service functionality, more advanced functions need to be escalated to support vs. DIY like on other platforms.

Narie

Company size: 501-1,000 employees

Industry: Restaurants

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
3

Value for money

out of 5
2

Customer support

out of 5
3

Functionality

out of 5

March 2019

GUSTO - maybe not

Pros

It's cheaper than other point of sales systems on the market.

Cons

It's glitch-y. If you have a button for a combo meal say: burger, fries, and a soda. You can't map the sale to say $5 food sales, $1 beverage sales and you're left with wonky COGS. You're put on hold for at least 15 minutes before you can speak to a customer service rep.

Kristen

Company size: 201-500 employees

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

December 2018

Easy to track HR benefits for employees!

Pros

Everything is at the employees fingertips in regard to their Human Resource benefits.

Cons

I haven't found anything that I don't like.

Daniel

Company size: 2-10 employees

Industry: Computer Software

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

My most crucial piece of software

Fantastic experience, crucial product, and couldn’t ask for anything more.

Pros

Gusto manages payroll and compliance in a way that makes it effortless for the user, and does an amazing job of abstracting away all the legal and tax complexity underlying that area of business. From filing tax forms for you to making biweekly payrolls and employee onboarding just a few clicks, this software truly does the things that people are scared to screw up for you, and we couldn’t operate without it. They even manage your healthcare and other benefits in a transparent and easy to understand way.

Cons

We haven’t had any issues with the software. It has been consistently helpful, and the customer support team is responsive and actually thoughtful, unlike customer support teams for most companies.

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