Gusto (by Dovetail ) Software
FrontRunners
About Gusto (by Dovetail )
Gusto is a restaurant management solution designed for casual chain restaurants. It also serves bars and nightclubs and full-service restaurants and franchises.
Gusto’s POS function features a conversational ordering interface helps in automating order entry. It also features online ordering to offer customers the ability to order from their mobile devices.
Gusto enterprise features like control menu, pricing, taxes, discounts and much more across stores or groups of stores. It also features reporting and analytics tools for reviewing data by individual store, groups of stores or across the stores. Gusto has integrated for web ordering, kiosks and catering system which allows users to maintain menu, pricing, discounts and loyalty points.
Gusto offers the ...
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Gusto (by Dovetail ) User Reviews
OVERALL RATING
Showing 1 - 5 of 23 reviews
Anonymous
Company size: 2-10 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2018
Excellent payroll service
Pros
Easy to set up, easy to use, easy to maintain. Takes care of taxes and all the necessary state and federal filings and reports. Visually appealing, both on employer and employee side.
Cons
Price point might be a bit high for micro businesses (1-2 employees, smaller margins). Compared to other providers, it is not high at all, but at some point one may just choose to run payroll manually.
Lisa
Company size: 11-50 employees
Industry: Retail
Time used: More than 2 years
Review Source
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2017
Gusto for Payroll, HR, and Benefits
We are a corporate partner, so we have a dedicated support team. Gusto has improved their service and their features immensely over the last year. Great product that we recommend to our clients!
Pros
Incredibly user-friendly, easy to use, and cost-effective. Great value for the dollar. Much improved features and functions over the last year.
Cons
Very simplistic reporting - can be tough to get used to if you're an experienced Payroll Manager. While there is a lot of self-service functionality, more advanced functions need to be escalated to support vs. DIY like on other platforms.
Narie
Company size: 501-1,000 employees
Industry: Restaurants
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2019
GUSTO - maybe not
Pros
It's cheaper than other point of sales systems on the market.
Cons
It's glitch-y. If you have a button for a combo meal say: burger, fries, and a soda. You can't map the sale to say $5 food sales, $1 beverage sales and you're left with wonky COGS. You're put on hold for at least 15 minutes before you can speak to a customer service rep.
Kristen
Company size: 201-500 employees
Industry: Accounting
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2018
Easy to track HR benefits for employees!
Pros
Everything is at the employees fingertips in regard to their Human Resource benefits.
Cons
I haven't found anything that I don't like.
Daniel
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
January 2020
My most crucial piece of software
Fantastic experience, crucial product, and couldn’t ask for anything more.
Pros
Gusto manages payroll and compliance in a way that makes it effortless for the user, and does an amazing job of abstracting away all the legal and tax complexity underlying that area of business. From filing tax forms for you to making biweekly payrolls and employee onboarding just a few clicks, this software truly does the things that people are scared to screw up for you, and we couldn’t operate without it. They even manage your healthcare and other benefits in a transparent and easy to understand way.
Cons
We haven’t had any issues with the software. It has been consistently helpful, and the customer support team is responsive and actually thoughtful, unlike customer support teams for most companies.
