About Gusto (by Dovetail )

Gusto is a restaurant management solution designed for casual chain restaurants. It also serves bars and nightclubs and full-service restaurants and franchises.

Gusto’s POS function features a conversational ordering interface helps in automating order entry. It also features online ordering to offer customers the ability to order from their mobile devices.

Gusto enterprise features like control menu, pricing, taxes, discounts and much more across stores or groups of stores. It also features reporting and analytics tools for reviewing data by individual store, groups of stores or across the stores. Gusto has integrated for web ordering, kiosks and catering system which allows users to maintain menu, pricing, discounts and...


Read More

Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

21 Reviews of Gusto (by Dovetail )

Average User Ratings

Overall

4.76 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(18)

18

4 stars

(1)

1

3 stars

(2)

2

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 21 results

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

August 2018

Excellent payroll service

Pros

Easy to set up, easy to use, easy to maintain. Takes care of taxes and all the necessary state and federal filings and reports. Visually appealing, both on employer and employee side.

Cons

Price point might be a bit high for micro businesses (1-2 employees, smaller margins). Compared to other providers, it is not high at all, but at some point one may just choose to run payroll manually.

November 2017

Lisa from SmartBooks Corp.

Company Size: 11-50 employees

Industry: Retail

Time Used: More than 2 years

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

November 2017

Gusto for Payroll, HR, and Benefits

We are a corporate partner, so we have a dedicated support team. Gusto has improved their service and their features immensely over the last year. Great product that we recommend to our clients!

Pros

Incredibly user-friendly, easy to use, and cost-effective. Great value for the dollar. Much improved features and functions over the last year.

Cons

Very simplistic reporting - can be tough to get used to if you're an experienced Payroll Manager. While there is a lot of self-service functionality, more advanced functions need to be escalated to support vs. DIY like on other platforms.

March 2019

Narie from Luke's Lobster

Company Size: 501-1,000 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

3.0

March 2019

GUSTO - maybe not

Pros

It's cheaper than other point of sales systems on the market.

Cons

It's glitch-y. If you have a button for a combo meal say: burger, fries, and a soda. You can't map the sale to say $5 food sales, $1 beverage sales and you're left with wonky COGS. You're put on hold for at least 15 minutes before you can speak to a customer service rep.

January 2020

Daniel from Titan Vision

Company Size: 2-10 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

My most crucial piece of software

Fantastic experience, crucial product, and couldn’t ask for anything more.

Pros

Gusto manages payroll and compliance in a way that makes it effortless for the user, and does an amazing job of abstracting away all the legal and tax complexity underlying that area of business. From filing tax forms for you to making biweekly payrolls and employee onboarding just a few clicks, this software truly does the things that people are scared to screw up for you, and we couldn’t operate without it. They even manage your healthcare and other benefits in a transparent and easy to understand way.

Cons

We haven’t had any issues with the software. It has been consistently helpful, and the customer support team is responsive and actually thoughtful, unlike customer support teams for most companies.

November 2020

Jamie from Bright Water Waldorf School

Company Size: 11-50 employees

Industry: Education Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

November 2020

I have experienced excellent accuracy using this software

Gusto is a breath of fresh air with regards to producing accurate payroll. I had a bad experience with a previous payroll processor that had issues producing accurate payroll.

Pros

It is user-friendly when adding and editing information. The payroll figures are processed accurately.

Cons

I am disappointed that I cannot add certain fields. For example, I have to choose between either Personal Time or Vacation Time. I cannot create separate fields for this. In addition, I would add more fields, such as Bereavement Days so that I can track these items all in one place. I would love to be able to store, and have employees submit electronically within Gusto, all of the HR file forms in one place. This is not available with this software.