Excellent payroll service

Pros

Easy to set up, easy to use, easy to maintain. Takes care of taxes and all the necessary state and federal filings and reports. Visually appealing, both on employer and employee side.

Cons

Price point might be a bit high for micro businesses (1-2 employees, smaller margins). Compared to other providers, it is not high at all, but at some point one may just choose to run payroll manually.

Gusto for Payroll, HR, and Benefits

We are a corporate partner, so we have a dedicated support team. Gusto has improved their service and their features immensely over the last year. Great product that we recommend to our clients!

Pros

Incredibly user-friendly, easy to use, and cost-effective. Great value for the dollar. Much improved features and functions over the last year.

Cons

Very simplistic reporting - can be tough to get used to if you're an experienced Payroll Manager. While there is a lot of self-service functionality, more advanced functions need to be escalated to support vs. DIY like on other platforms.

GUSTO - maybe not

Pros

It's cheaper than other point of sales systems on the market.

Cons

It's glitch-y. If you have a button for a combo meal say: burger, fries, and a soda. You can't map the sale to say $5 food sales, $1 beverage sales and you're left with wonky COGS. You're put on hold for at least 15 minutes before you can speak to a customer service rep.

My most crucial piece of software

Fantastic experience, crucial product, and couldn’t ask for anything more.

Pros

Gusto manages payroll and compliance in a way that makes it effortless for the user, and does an amazing job of abstracting away all the legal and tax complexity underlying that area of business. From filing tax forms for you to making biweekly payrolls and employee onboarding just a few clicks, this software truly does the things that people are scared to screw up for you, and we couldn’t operate without it. They even manage your healthcare and other benefits in a transparent and easy to understand way.

Cons

We haven’t had any issues with the software. It has been consistently helpful, and the customer support team is responsive and actually thoughtful, unlike customer support teams for most companies.

I have experienced excellent accuracy using this software

Gusto is a breath of fresh air with regards to producing accurate payroll. I had a bad experience with a previous payroll processor that had issues producing accurate payroll.

Pros

It is user-friendly when adding and editing information. The payroll figures are processed accurately.

Cons

I am disappointed that I cannot add certain fields. For example, I have to choose between either Personal Time or Vacation Time. I cannot create separate fields for this. In addition, I would add more fields, such as Bereavement Days so that I can track these items all in one place. I would love to be able to store, and have employees submit electronically within Gusto, all of the HR file forms in one place. This is not available with this software.