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Harbortouch Salon & Spa software

32 reviews(1.5/5)
32 reviews(1.5/5)

Harbortouch Salon & Spa is an on-premise POS solution designed specifically for personal care businesses like hair and nail salons, spas, barber shops, tanning salons, massage therapists, and even pet groomers. It enables users to manage front desk operations and automate daily salon activities such as appointment booking, tracking customers, billing and more.

Harbortouch allows customers to book appointments for time slots available across multiple locations, and salon owners can track appointments booked ahead by customers, as well as manage walk-in appointments. The solution helps manage inventory by keeping track of product usage and replenishments, as well as sell products to customers in addition to service offerings. Multi-station support allows users to assign each appointment to a specific booth or chair for tracking. Employee reports manage commissions, tips, time clocks, and general payroll, and inventory reports can track best sellers, cost of goods sold, and returned items.

Free customer and tech support are available 24/7.

Supported Operating System(s):
Windows 8 , Windows 10

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32 Reviews of Harbortouch Salon & Spa

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  • Delinda from Landslide Skate Park

    Number of employees: 2-10 employees

    September 2018

    run around customer service with untruthful info

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    you get a total run around with customer service. They give you a number to contact your rep, you only get and answering service the rep never calls you back.

    Pros

    It takes so many steps to get one thing entered wasting to much time.

    Cons

    no online reports available for the info I need for reporting sales tax

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • bashar from Brians smoke shop

    Number of employees: 2-10 employees

    September 2018

    As everyone have said, Rip Off Artists

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    thieves with license

    Pros

    nothing, no online access when the internet everywhere

    Cons

    old fashion system , stay away from this bad old software

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Donna from Car craft audio

    Number of employees: 2-10 employees

    August 2018

    Not really a fan

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It was very easy to use. Simple to understand and navigate

    Cons

    Their customer service was not the friendliest. System was slow. Easy to use but not enough features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Natalie from Dawn Abbey Inc

    Number of employees: 2-10 employees

    August 2018

    The WORST POS! Held MY DOLLARS for 6 months! ARTISTS!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    WHAT A NIGHTMARE! My business grew despite this cumbersome checkout process and when the time came to move this company HELD my dollars AND CONTINUED to milk my business account for endless over charges that were all made up! I had to fight for months to get my money back and then they STILL went into my account to take even MORE! SAVE your money and invest in something else! These people are scam artists!

    Pros

    NOTHING! This system completely stinks and the service is terrible!

    Cons

    This software is nowhere near as user friendly as they make it sound. It was cumbersome to set up, a pain to adjust and there where duplicate items. Worse still it was painful to use on a daily basis, constantly having to scroll though pages and pages! I bought this because I thought is was a great deal for a new business. I was WRONG. I should have just paid the upfront cost with my bank and let them handle it or found a better solution.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • jessie from Restaurant

    Number of employees: 11-50 employees

    August 2018

    Con Artist

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    HORRIBLE!

    Pros

    NOTHING!!!!! This company is a joke, they are thieves

    Cons

    This company is a joke. once they get you signed up you can't leave without spending thousands of dollars. Even when it comes time when you should be able to write a simple letter to get out of the agreement they come up with some crazy reason why your letter wasn't excepted and how your contract started over. DO NOT USE THIS COMPANY!!!!!!!!!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Steve from bridge street

    July 2018

    If I had 4 thumbs, I would give my overall experience 4 thumbs down

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Lol

    Pros

    Nothing. There is not one good thing I can say about my experience with Harbortouch. Nothing !

    Cons

    Complete garbage. System didn't work for 6 WEEKS after install. No one could figure out the problem. Turned out to be a software malfunction. Wasted countless hours of my time on hold, or speaking with someone who always acted like i had no clue what i was talking about. I had to tell them how to fix the issue.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • LANCE from TOP THIS FRANCHISING

    Number of employees: 11-50 employees

    May 2018

    HORRIBLE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NONE

    Pros

    NOTHING. ITS OLD AND GOT SCREWED OVER ON FEES SINCE THE FIRST DAY I SIGNED UP AND COULD NEVER GET OUT OF IT AND STILL CANT UNLESS I PAY.

    Cons

    BEEN TRYING TO CANCEL SINCE I GOT IT AND WITH CLOVER NOW. THEY JUST TOLD ME, EVEN THOUGH I CALLED TO CANCEL TWICE BEFORE MY TERM WAS UP, THAT SINCE I DID NOT FORMALLY WRITE IN THAT IT AUTO-RENEWED FOR ANOTHER 5 YEARS AND THEY WANT MONEY TO CANCEL.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • D. from 808 Boards

    May 2018

    Terrible from the beginning. Lying salesman. Incompetent programmers. Terrible customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The only thing I appreciated about this system is that it was not on an iPad. Other then that, I have nothing good to say.

    Cons

    We were supposed to have a 30 day trial period. I even have an email from the salesman confirming that. However they are still trying to charge us an early termination fee. Absolutely terrible company!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jennifer from Cut it up

    May 2018

    Worst company ever

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Nothing did I like about this company !
    Customer service bad !
    This whole thing has been a nightmare

    Cons

    This is a scam ! Unless you got money to throw away...run ! Someone called my business and got me scammed with this company and then 6 months after everything was canceled they took amount out of my account .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ruben from Green Med Trans Inc

    April 2018

    very bad, bad

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Cons

    Nothing cost me lots of amount, bad product I have lots of problems, not for you unless you like having problems and have lots of money to waste.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jason from Sushi Club

    April 2018

    This is BY FAR the WORST POS there is.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The only benefit from this software was my ability to pay for service 3 years after i sold my restaurant, so i wouldn't need to pay for a cancellation fee.

    Pros

    The only thing that i liked about the software was that older waitresses were able to use it, without many issues. ALSO the salesman was very convincing.

    Cons

    I did not like the fees, the ABSURD contract length, the fact they like to remind you they have you under contract and if you deviate, they will charge you a large cancellation fee. they do not care about their reviews and their customers. I do not understand why people still use their POS. I sold my restaurant in April of 2015. It is April of 2018 and i'm finally able to get out of the contract.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • irfan from Pera

    Number of employees: 51-200 employees

    April 2018

    I have install on my 3 restaurant 2014 and they have cost me alot in totall loss maybe more.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    learn to not trust any pos system sales man.

    Pros

    maybe customer service, system is not very complicated

    Cons

    not easy on inventory tracking, unprofessional, hard to get out, they come back and pull money out of your bank account with different names.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Chris from Rockin Taco & Tex-Mex

    Specialty: Restaurant

    Number of employees: 2-10 employees

    March 2018

    Harbortouch

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    The BIGGEST pro is that its a free system, with decent analytics and s touch screen that works very well

    Cons

    Constant updates that take forever, it always disconnects from the internet causing storing tickets to be come unavailable. Clunky timeclock system

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Andrea from Scoop House

    March 2018

    Constant equipment failure during busy periods, on hold forever, over-charging me for months

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The updated Harbortouch Lighthouse reporting, however I have learned most POS system have the same reporting. If I could give negative stars I would.

    Cons

    software un-reliable, did not live up to their contract, randomly giving me price increases when I had a 3 year signed contract, never removed additional costs i.e. gift card charge after I had asked several times, automatically renewed me for another 3 years, never gave me notice and found out when I tried to cancel my service. Very expensive, poor customer service depending on the rep you get on the phone. Currently I have been on the phone for over 46 minutes trying to get my statement issues resolved. I have a screen shot to prove it. Horrible feeling that I have been taken advantage of being a new business owner. You have many options for POS systems, this is NOT it. I realize the POS and credit card processing is confusing, talk to you bank first and other business owners before making your decision. It is very important.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Franc from Adams family Resturant

    February 2018

    held our money we made on hold after we payed monthly on time worst POS system around!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    There are no pros to using this system at all beside the fact that sometimes it starts up that is really it

    Cons

    Worst POS system out there had our money we made in credit on hold and would give us a reason why lost money in credit card sales because of them let alone the days spent on the phone with the company being transferred to different people every couple of minutes and being on hold whenever they didn't have a answer to me if you own a resturant and in need of a POS system stay away from this company it's hard to use very laggy and have terrible customer support. It stinks that used this POS system because I lost a lot of money using it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Dominic from Fat Chris's Pizza and Such

    January 2018

    Horrible experience. The product is not even close to what what sold to us. Poor customer service.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was easy to learn, but not worth it.

    Pros

    It was easy to get signed up with Habortouch. The salesman seemed to be on top of things. The system is easy to use.

    Cons

    They raised the prices after only 2 weeks. They promise to look into issue and return calls, but they never do. Their online ordering is faulty and they do not know why, so our restaurant is losing money daily. There seems to be no way out of our contract.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Brian from Cash Flow Manangement, LLC

    Number of employees: 2-10 employees

    December 2017

    Harbor Touch is A Fraud.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Head and heart aches. Depression.

    Pros

    Terrible software. Always freezing up. Horrible customer service. The software is very bad. This corrupt company should be shut down. PLEASE do not use Harbor Touch you will regret it.

    Cons

    Unprofessional, dishonest, corrupt company all levels. Software does not work to much confusion. Sales people do not know system.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • James from Small Salon

    September 2017

    As others have said, Rip Off Artists

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's fine. I really have no problem with the actual software,.

    Cons

    Somehow they lost our paperwork (seriously, in this day and age, actual PAPER work) to cancel three times, so they just went ahead and kept charging us for three years, though we were no longer receiving services. When I asked what we were paying for, I was told that it was a fee to "keep the account" open. A number of fake reviews this company takes and the frankly antagonistic way they deal with customers is gross.
    it's more in how the rest of the company handles itself. They're the mean kid who says "well the rules say" and use them to treat people terribly. If enough people complain that something isn't clear, why not change it? Instead, Harbortouch uses the confusion (that they create) to get more money. Especially sad since they mostly work with small businesses - these are people, Harbortouch, not just dollar signs.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Dana from Blue Moon Vapors LLC

    Number of employees: 1 employee

    August 2017

    Was not PCI compliant and charge you for it, sold me a restaurant POS, I am a vapor shop, technical

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    None! Higher rates on holding my money....What could benefit you from that?

    Cons

    Too hard to find items, can't just type in what you need, sent back system and they said I didn't send it back and are charging me for it, what a scam! Technical support is never available and when they are, talk way over the average persons head, rates were lowered and they didn't pass it on to their customers, always down, which they can charge you a higher rate if you have to manually enter the card number. I have reported them to better business bureau. They hung up on me today. So juvenile. DON'T USE THIS SYSTEM. YOU WILL BE SORRY....

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • David from Sue's Fresh Juice Bar & Sandwich Shop

    Number of employees: 2-10 employees

    July 2017

    Terrible POS - very poor customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NONE!

    Pros

    NONE! There is nothing about this system that is acceptable. They update in the middle of the day!, system always crashes, very poor customer service,

    Cons

    We have had the Harbortouch POS system for over two (2) years. We regrettably signed a three (3) year contract. Since day 1, we have had nothing but trouble. The system can go off line numerous times, or freeze up, throughout the day, generally when customers are waiting. This is extremely bothersome when you are trying to charge a credit card. Added to this, is that this company has one to the poorest customer service I've had the displeasure of dealing with. Today, our system went down three times during sales, with the last time the POS froze up. One was with a credit card purchase, thankfully the customer was very understanding and used cash instead. Once again we had to call customer service (which is poor) and once again we were put on hold for over 35 minutes. At first, the customer service rep said to just turn off the system, and turn back on -- rebooting ---- informed him that has already been done, then he put us on hold again. He returned to tell us that 'yes' there is 'something' wrong with their system, they are working on it, and it should be around an hour or so. When asked about credit card sales, his response was that we could always call the credit card company! Unacceptable when you are running a restaurant and the customers are waiting to pay. Customer Services' attitude appears to be that 'we have you under contract... hahaha. I know another merchant who also has Harbortouch, and has the same problems and complaints. This is a "POS - POS"

    Review Source: Capterra
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