Heartland Payment Processing Software

Heartland Payment Processing Software

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About Heartland Payment Processing

Heartland offers a payment processing solution that includes functionality for mobile, online, and bill payments. Heartland integrates with most point-of-sale systems, and a mobile app is available for iOS and Android phones and tablets. The Mobile Pay app and Mobile Reader accept EMV chip cards, contactless (Apple Pay/Google Pay), magstripe, cash and checks. Ecommerce merchants can set up an online portal for ordering, selling products and collecting consumer payments. Bill payment is available for businesses such as medical practices, local government, utility providers, and more. Heartland supports hundreds of payment options with fair pricing and full disclosure of fees and agreement terms. A supported hosting service is also available for securely stori...

Heartland Payment Processing Pricing

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Heartland Payment Processing User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4.5

Showing 1 - 5 of 35 reviews

User Profile

Rachel

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

June 2018

One of the best in class for this service

Pros

I am not sure anyone can beat Heartland Payment Systems. We moved between processing companies 4 times over 5 years and as a consultant for other hospitality businesses I still recommend them ahead of all else. From the reps, to the service, ease of use, low processing rates and an incredible company that stands behind it all. This is a brand you can trust and service you can count on.

Cons

There are no cons with Heartland unless you can't find a rep in your local area. Then I say, work with them anyway, they are worth it and you will be treated like family no matter what.

Kris

Company size: 2-10 employees

Industry: Consumer Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Heartland is easy to use, transparent, and has lower fees

It's easy. I don't have that nagging feeling that I am being ripped off because of hidden fees because there aren't any.

Pros

The customer service is amazing! The people are so friendly and helpful when you need help. The software is very easy to use. You see everything! There aren't hidden fees or fees that are impossible to figure out and the fees are lower than others.

Cons

It doesn't seem to be set up for automatic payments or maybe it is, but I haven't figured it out yet. It's the one area where customer service wasn't able to help me.

Reasons for choosing Heartland Payment Processing

It's less expensive, the customer service is so much better, and I can see all of the costs and fees.

Reasons for switching to Heartland Payment Processing

Because Quickbooks was so expensive and difficult to use.

Tim

Company size: 11-50 employees

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
3

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

May 2022

regular user

Overall experience was favorable

Pros

ease of ACH and recurring billing set up -

Cons

did not have capability to handle employment taxes in Canada - problem for us as we had a couple of Canadian employees

Reasons for choosing Heartland Payment Processing

price point

Reasons for switching to Heartland Payment Processing

functionality and support

Sarah

Company size: 11-50 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

June 2021

Making payments simple!

Pros

I think my favorite feature is being able to email/text the receipt straight from the platform. This creates seamless communication with the customers

Cons

I personally haven't had issues with the software as I use it on my work computer, I know the mobile app has issues for the crews using them in the field.

Barbara

Company size: 2-10 employees

Industry: Apparel & Fashion

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

October 2021

Poor Customer Service

Pros

As long as we were using the point of sale system, we were very happy. Cancelling our service was a nightmare.

Cons

We were charged for 3 months after attempting to stop our service. After speaking to Customer Support [SENSITIVE CONTENT] I was told that I would receive a call or email within 3 - 5 days from the client-management team about a refund. After 7 days of no contact, I called back and had to insist on speaking to a client manager. I finally spoke to [SENSITIVE CONTENT], a Client Manager, who said that there was nothing he could do to reclaim the fees charged to us. Very poor client service.

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