About Heartland Payment Processing

Heartland offers a payment processing solution that includes functionality for mobile, online, and bill payments.

Heartland integrates with most point-of-sale systems, and a mobile app is available for iOS and Android phones and tablets. The Mobile Pay app and Mobile Reader accept EMV chip cards, contactless (Apple Pay/Google Pay), magstripe, cash and checks. Ecommerce merchants can set up an online portal for ordering, selling products and collecting consumer payments. Bill payment is available for businesses such as medical practices, local government, utility providers, and more.

Heartland supports hundreds of payment options with fair pricing and full disclosure of fees and agreement terms. A supported hosting servi...


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Supported Operating System(s):

Mac OS, Web browser (OS agnostic)

27 Reviews of Heartland Payment Processing

Average User Ratings

Overall

4.62 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(19)

19

4 stars

(5)

5

3 stars

(1)

1

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

June 2018

User Profile Picture

Rachel from Viaggi Development Group

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

One of the best in class for this service

Pros

I am not sure anyone can beat Heartland Payment Systems. We moved between processing companies 4 times over 5 years and as a consultant for other hospitality businesses I still recommend them ahead of all else. From the reps, to the service, ease of use, low processing rates and an incredible company that stands behind it all. This is a brand you can trust and service you can count on.

Cons

There are no cons with Heartland unless you can't find a rep in your local area. Then I say, work with them anyway, they are worth it and you will be treated like family no matter what.

November 2020

Kris from Natura Clean

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2020

Heartland is easy to use, transparent, and has lower fees

It's easy. I don't have that nagging feeling that I am being ripped off because of hidden fees because there aren't any.

Pros

The customer service is amazing! The people are so friendly and helpful when you need help. The software is very easy to use. You see everything! There aren't hidden fees or fees that are impossible to figure out and the fees are lower than others.

Cons

It doesn't seem to be set up for automatic payments or maybe it is, but I haven't figured it out yet. It's the one area where customer service wasn't able to help me.

Reasons for Choosing Heartland Payment Processing

It's less expensive, the customer service is so much better, and I can see all of the costs and fees.

Reasons for Switching to Heartland Payment Processing

Because Quickbooks was so expensive and difficult to use.

February 2020

Rebecca from Celtic Roofing

Company Size: 2-10 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

February 2020

Terrible

We have been in service for over 12 years. It is the worst company I have had the pleasure of dealing with. Typical sales pitch, promise you everything but refuses to back it up. The site was not user friendly, for a Mac at least. She told us it would work fine on a Mac but once we signed up she said they weren't really "set up for Mac's." Our overall experience with this company has been disappointing.

Pros

- Automatic Withdraws on accounts that pay montly

Cons

- Had to change password every 30 days. If you did not log into the Portico site within 30 days, you had to spend 30 minutes on the phone for them to reset your password. - Sales Rep is awful. We were told no monthly fees and no contracts. We had monthly fees almost every single month after a year (I had to call and have reversed.) - We were told no early termination fee and no contract. When I signed the contract it was just "required" paperwork. She assured me we would have no fees. Lie. When I tried to contact her for the 1000th time, she said her manager would be in contact. A week later, no contact from either party.

January 2018

Anonymous

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

January 2018

Good secure payment processing

This software allowed us to process all kinds of credit cards in a retail setting. So many people buy with credit that it really is a necessity.

Pros

Solid company and software. They worked with us on getting it working using our particular setup. Never have a worry about equipment or software working. Costs are about the same as other payment processing I've used. Customer support is the most helpful and would even come around in person when I asked them to. They also were willing to go out of their way to help me get out of another company's contract to get back with them.

Cons

It may have been an add-on, but we were never able to load, check balances or redeem gift cards with our version.

May 2018

Michelle from Preserve

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

An owner-operator using Heartland for credit card processing & payroll

Pros

I really like using Heartland for credit card processing and payroll. There fees are super low comparatively to other software. Also, the statements are very easy to understand.

Cons

I am very pleased with Heartland and have used them for credit card processing at multiple units for over 3 years. I really don't have any cons. One time we had an issue where a guest's card was authorized multiple times due to a glitch and it showed up as pending transactions. Heartland helped me explain the situation to the guest and completely helped resolve the technical error.