Heartland Restaurant
About Heartland Restaurant
Heartland Restaurant Pricing
Please contact Heartland for pricing details.
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for Heartland Restaurant
1 - 5 of 5 Reviews
Jason
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Powerful POS Software
Wonderful!
PROSThis is a full featured food service POS software. It will meet the needs of 95% of all restaurant operators. It was designed with functionality and stability in mind.
CONSSome features are missing but development is continuing and software update releases happen every month.
Kaden
Restaurants, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2024
A decent company that wants to do better, but may not be there yet.
Overall, we are generally happy with Heartland's POS side of the company (we would not recommend the HR side, but that is another story). The customer service typically responds quickly. Sometimes I wish they would come out a little more quickly, especially since it seems that their equipment only ever breaks during a busy dinner rush. However, they seem to care about our experience as a customer and even took the time to meet with us several times to go over different options we could use.
PROSHeartland was a very low startup cost and overall had a better setup than what we had before. Their online ordering is included at no additional charge, which is huge. Overall, the customer service team has been pretty helpful and reliable, even if it sometimes takes a day or two to get a response.
CONSWhat they save in low startup fees, they absolutely kill you on the back end with equipment "rental" fees. We are paying an arm and a leg for equipment where we are locked in to a 3-year contract. The equipment doesn't break down as much as it definitely used to, but still not worth the crazy expense. If I went with Heartland again, I would rather pay up front for equipment costs and save up for when it inevitably breaks down again.
Reason for choosing Heartland Restaurant
Heartland had a much cheaper startup cost since we didn't have to buy all of the equipment up front.
Reasons for switching to Heartland Restaurant
Their online ordering was included for free whereas slice charged $7/ order (split between you and the customer).
Vendor Response
Hi Kaden, thank you for your comprehensive review. Your constructive feedback is greatly appreciated, as it motivates us to deliver excellent service. We truly appreciate your trust in us and look forward to continuing to serve your business’ needs. Thank you for sharing your experience with us.
Replied April 2024
Nathan
Restaurants, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed December 2022
Expensive
The software that was offered worked well.
CONSThis software does not include enough options. A more all in one POS would be desirable.
Katherine
Restaurants, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
Heartland bought Mobilebytes and we still love Mobilebytes
Overall we like and will continue to use this product. Definitely one of the best options on the market.
PROSThis system is so user-friendly and both the back and and the front end make a lot of sense for everyone that encounters them. The online ordering is some of the best in the industry and we used this feature to pivot during covid to great success.
CONSSplitting checks sometimes doesn't work as well as it should. The subscription feels like a lot of $$ compared to previous POS systems.
Reason for choosing Heartland Restaurant
The superior online ordering platform
Reasons for switching to Heartland Restaurant
We needed a better online ordering platform
Leanne
Restaurants, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2022
Unfriendly software
absolutely Terrible no support
PROSI can't think of anything positive about my experience.
CONSnothing works the way it should. Integration to quickbooks doesn't work
Reasons for switching to Heartland Restaurant
upgrade we thought