Hike Point of Sale Software


 

Hike is a cloud-based point-of-sale (POS) system that features an iPad app. It includes inventory management, e-commerce, appointment booking and sales reporting and analytics. This system supports single location retailers up to those with 101+ locations, and integrates multiple locations with a central inventory.

With Hike, all orders businesses placee (whether in-store, online, at an expo, etc.) are automatically synced to the Hike register. Similarly, e-commerce stores supported by Hike automatically sync with existing inventory, order management and customer profiles.

Hike also includes an appointment booking system, which features online booking, unlimited users and reporting and analytics. Employees can also login and access their upcoming appointments from anywhere they can access the cloud.

Hike’s sales reporting and analytics enable users to determine their best performing products, manage inventory turnovers and pinpoint what the best, busiest times of the day are for their store(s).

Hike offers a free start-up option that offers limited features. After that, the system is priced on a per register per month basis. It’s been around since mid-2015 and is offered worldwide.

 

Hike Point of Sale - iPad POS
 
  • Hike Point of Sale - iPad POS
    iPad POS
  • Hike Point of Sale - Checkout
    Checkout
  • Hike Point of Sale - E-commerce
    E-commerce
  • Hike Point of Sale - Analytics
    Analytics
  • Hike Point of Sale - Appointment book
    Appointment book
  • Hike Point of Sale - Settings
    Settings
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

15 Reviews of Hike Point of Sale

 

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Software Advice Reviews (9)
More Reviews (6)

Showing 1-9 of 9

Joshua from Education
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2018

September 2018

Hike POS

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

This software is extremely customizable and efficient. Has superb analytic and reporting tools included

Cons

Missing some key features that are not included with the base package. Installing add ons can be pricey

Review Source
 
 

Raghu from Tarinika Inc
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2018

July 2018

Unstable iPad app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If only the app works as it's intended then this can be stellar product. But it's currently very unstable and unreliable making this useless.

Pros

Software as designed is minimalist ic and easy to use. Simple and intuitive design. 24 support that is responsive.

Cons

Unreliable iPad POS app. Very frustrating experience. The iPad app is very unstable and unreliable. The app keeps hanging, we keep losing conncetion to printer and scanner. The currency keeps changing from the store currency. The sales history under POS section keeps showing incorrect values. The settings keeps dissapearing. Only response from support is that we are asked to delete and reinstall app to fix things and we are having to do that at least twice a day.

Review Source
 
 

Russell from Collins Music
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2018

June 2018

State Of The Art in POS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Having used most of the popular POS systems on the market Hikeup offers the finest backup support, very responsive and personalized. We have been in the retail business since 1970, seen all the incarnations of the POS system. My experience is that Hikeup offers the state of the art. A very well thought out POS system that puts you in control without effort.

Cons

I haven't found any issues.

Review Source
 
 

Fiona from Natural Pain Solutions
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

New user, very happy so far and impressed with features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Clean, intuitive interface.

Pros

Easy to see customer history. We are moving from an invoicing system to a POS and we need to track customers, and Hike does this very well. Also like the Store Credit and LayBy function, and that you can add a customer in after the event (with admin permissions).

Cons

Nothing yet, however I am a new user so don't have any long term experience to draw on. Hike does everything we need.

Review Source
 
 

Albert from Golomein
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Hike review

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The software is very intuitive and easy to learn. It has a decent dashboard which is functional and responsive and aesthetically pleasing to look at. Live chat support is available 24/7. Sales are processed quickly, not a lot of buttons to press to sell something. Efficient use of clicking. I also like how you can upload pictures as avatars for menu items

Cons

It does not integrate with our merchant machine, something the sales rep claimed it did. Presently when we make a debit machine sale, we have to process the card and then enter the sale into hike again, a real pain in the ass Reporting tools are lacking or it is hard to find what I am looking for. I can’t seem to find a report for every sale I have made by line item. Although there is 24/7 chat support, the reps are very slow to respond to queries. They stretched what should have been a 3 minute convo into 30 minutes. I think they are handling several clients simultaneously

Review Source
 
 

Adam from Getcha Gearon Costumes
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

Hike fails to live up to its promised functionality.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We started with Hike 2. Twelve months after we subscribed they doubled the price. We didnt have time to source and test a new program so we had to go with Hike. There are jsut too many issues to list. When I first ran payment reports I foiund that the Cash takings were being recorded as Eftpos and the Eftpos was being recorded as Cash, You couls also refund an item from an invoice multiple times. These two alone should ring alarm bells for any small retail business. Bottom line is dont bother with Hike.

Pros

It looks nice and the name is cool. Thats all I can think of but this text box is a minimum of 100 characters.

Cons

If you are using an Ipad you can not trust the Stock, Pricing, Revenue Data, User Information, Search Function or Register Summaries. The invoices have incorrect dates and the Layby functionality across multiple registers is useless. Be prepared to be deleting the app and data syncing every 15 minutes. None of the Suport staff can communicate well so deciphering answers can be tedious.

Review Source
 
 

jeanette from jeanette maree
Specialty: Apparel & fashion
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Extremely frustrating

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I feel they need to test run the program with retail companies for a year and iron out all the problems. Its created from a developers perspective not a end users.
The intentions of the creators and support team are great but the product isnt.

Pros

Looks good, and is easy to use once set up. The support team are easy to get onto, but aren'
t the tec team who resolve the issues.

Cons

It doesn't work. I've had the system for a year and it never successfully connected to my acc software. Buggy, crashes and a constant stream of problems. I feel this product is still in development, not ready for commercial use. I have lost a year of accounting reports, customer history etc. Every problem I have ends in a call or email to support, then passed to tec support then problem maybe sorted with in a few weeks. Then another problem occurs. I have spent more time trying to resolve problems that using the program. Save yourself the frustration, stay away.

Review Source
 
 

rami from Javaroma
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Best customer service ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The pops is great, has all the features needed good for small and large business. I'd like to mention little about my experience with hike.
I texted customer service at 4:00 am and asked for information on their pos system. I was astonished that I got answer right away and they booked appointment for demo for the next day. He explained everything and answered all my questions and he was so patient. He seemed to be a pro of what he is doing and all in all, best customer service experience ever.

Cons

The only con is that there is no kitchen printing feature for a restaurant or coffee shop. I totally recommend Hike for every business who doesn't use this feature.

Review Source
 
 

Akeel from Inkprintshop pty Ltd
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Wanted inventory control based POS solution

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall happy with Hike, miss few simple things from MYOB as mentioned in Cons

Pros

Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly

Cons

need to give few more options to user e.g
*fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status)
* there should be a way of getting some acknowledgement that PO reached the supplier ,
* PO can be sent to more than one email addresses, simultaneously
* reports and sales figures should have the option to see them with or without GST
* a general refund option should be available... for example a customer brings back a faulty product after few weeks but lost the receipt.
We can recognise that its our product unit, but then how to refund?
* in certain situations, we want to charge higher price of the product... but cant do it in HIKE as it prints the original price underneath (in strikes through)...
so if the sold price is higher than actual... Hike should only print the higher price on receipt.... else we face an angry customer... (MYOB allows this)

Review Source
 
 
 
Showing 1-6 of 6

Viv from Isa fashion group

May 2018

May 2018

Great POS software for Fashion Retail/wholesale

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saves 30% of my time and helps me understand my business while I am busy traveling away from the head office.

Pros

Ease of use - multilingual to support my staff, very intuitive, excellent support at 5 am in the morning - real 24/7. Highly recommend this software !!


Cons

would not recommend using touchscreen POS as mainly design to work with PC/Mac via browser or on an iPad with Hike IOS app.

Review Source: Capterra
 

Alan from InkBow
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Best Customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It saved 4 hours every week due to integration with BigCommerce + QBO . I am confident that my store inventory are in order now enabling me to focus more on sales channels rather then admin tasks.

Pros

I tried 10 POS systemc including so called big players but no one can fulfill my simple request and after hours waiting to hear back I was referred to use Hike by BigCommerce team.

Simple and easy to use - trust me as I am not computer literate
integration with 3rd party software (QBO, BigCommerce). Support team was excellent
Very Competitive plans (one of the best in the market)


Cons

- Reporting section can be improved cover more areas including individual sales.
- Ipad app can play up sometimes
- Payment integrations

Review Source: Capterra
 

Harnie

March 2016

March 2016

Very good for small retailers

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Hike is a very good system and provides all the feature a small retailer business can ask for. They are continuously improving, updates and more features are released almost every month. So it is perfectly suitable for small retailers like us.

Pros

- Good POS with tons of features
- eCommerce
- Inventory

Cons

- Integration with our local bank still not available

Review Source: GetApp
 

Chris from D&J's Consulting

March 2016

March 2016

Best customer service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I've been using Hike point of sale for over 4 months now. Before moving to Hike we've also used other 2 cloud-based point of sale software systems. Mostly, all of them being on cloud, are easy to use and they offer very similar functionality matrix. However, the one thing that got us to move and stick to Hike was their customer service.

Pros: Their customer service team is top notch and available 24/7.
Cons: Very happy with their software so no cons to report at this stage.

Review Source: Capterra
 


December 2015

December 2015

A good, easy to use POS system

Ease-of-use

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Product Quality
Quality
Value for Money
Value
Support

Really like it. Looked at several systems and this was the best mix of features and simplicity. Also, their free assisted data import was a big plus for us.

Pros

-Easy to use (employees pick up the POS functions almost w/o training)
-Works great for service providers with good inventory, service items & appointments
Great support - I asked a lot of questions before getting started and the support team was patient and knowledgeable
-Automated close out process - easy process to close out register
-Do not charge by users, only charged by register - nice!
-Love the cloud! - awesome to work at home and not be chained to the store
-No internal loyalty program

Cons

-Purchasing features a little confusing until you get the hang if it
-Needs a "copy product' feature

Review Source: GetApp
 

Henna from Henna Beauty Salon

November 2015

November 2015

Very good already and constantly improving

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have been using standard POS for a while now and this is the first time we moved our business to a cloud based system. There are many similar systems out there but a plus thing about choosing Hike was their customer support. Their team have been extremely helpful with this transition. They helped us setup and import all our existing products and customers data. So big thanks to Hike support team. Another big factor was that they offer both inventory and appointment booking and because we sell both products and services, it just works beautifully for us.

Plus they have all the features we need and price tag is reasonable for our small business.

Review Source: Capterra