Hike is a cloud-based point-of-sale (POS) system that features an iPad app. It includes inventory management, e-commerce, appointment booking and sales reporting and analytics. This system supports single location retailers up to those with 101+ locations, and integrates multiple locations with a central inventory.
With Hike, all orders businesses placee (whether in-store, online, at an expo, etc.) are automatically synced to the Hike register. Similarly, e-commerce stores supported by Hike automatically sync with existing inventory, order management and customer profiles.
Hike also includes an appointment booking system, which features online booking, unlimited users and reporting and analytics. Employees can also login and access their upcoming appointments from anywhere they can access the cloud.
Hike’s sales reporting and analytics enable users to determine their best performing products, manage inventory turnovers and pinpoint what the best, busiest times of the day are for their store(s).
Hike offers a free start-up option that offers limited features. After that, the system is priced on a per register per month basis. It’s been around since mid-2015 and is offered worldwide.
jeanette from jeanette maree
Specialty: Apparel & fashion
Employees number: 2-10 employees
I feel they need to test run the program with retail companies for a year and iron out all the problems. Its created from a developers perspective not a end users.
The intentions of the creators and support team are great but the product isnt.
Looks good, and is easy to use once set up. The support team are easy to get onto, but aren'
t the tec team who resolve the issues.
It doesn't work. I've had the system for a year and it never successfully connected to my acc software. Buggy, crashes and a constant stream of problems. I feel this product is still in development, not ready for commercial use. I have lost a year of accounting reports, customer history etc. Every problem I have ends in a call or email to support, then passed to tec support then problem maybe sorted with in a few weeks. Then another problem occurs. I have spent more time trying to resolve problems that using the program. Save yourself the frustration, stay away.
rami from Javaroma
Employees number: 11-50 employees
The pops is great, has all the features needed good for small and large business. I'd like to mention little about my experience with hike.
I texted customer service at 4:00 am and asked for information on their pos system. I was astonished that I got answer right away and they booked appointment for demo for the next day. He explained everything and answered all my questions and he was so patient. He seemed to be a pro of what he is doing and all in all, best customer service experience ever.
The only con is that there is no kitchen printing feature for a restaurant or coffee shop. I totally recommend Hike for every business who doesn't use this feature.
Akeel from Inkprintshop pty Ltd
Specialty: Other specialty retailer
Employees number: 2-10 employees
Overall happy with Hike, miss few simple things from MYOB as mentioned in Cons
Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly
need to give few more options to user e.g
*fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status)
* there should be a way of getting some acknowledgement that PO reached the supplier ,
* PO can be sent to more than one email addresses, simultaneously
* reports and sales figures should have the option to see them with or without GST
* a general refund option should be available... for example a customer brings back a faulty product after few weeks but lost the receipt.
We can recognise that its our product unit, but then how to refund?
* in certain situations, we want to charge higher price of the product... but cant do it in HIKE as it prints the original price underneath (in strikes through)...
so if the sold price is higher than actual... Hike should only print the higher price on receipt.... else we face an angry customer... (MYOB allows this)
Hike is a very good system and provides all the feature a small retailer business can ask for. They are continuously improving, updates and more features are released almost every month. So it is perfectly suitable for small retailers like us.
- Good POS with tons of features
- Integration with our local bank still not available
Chris from D&J's Consulting
I've been using Hike point of sale for over 4 months now. Before moving to Hike we've also used other 2 cloud-based point of sale software systems. Mostly, all of them being on cloud, are easy to use and they offer very similar functionality matrix. However, the one thing that got us to move and stick to Hike was their customer service.
Pros: Their customer service team is top notch and available 24/7.
Cons: Very happy with their software so no cons to report at this stage.
Really like it. Looked at several systems and this was the best mix of features and simplicity. Also, their free assisted data import was a big plus for us.
-Easy to use (employees pick up the POS functions almost w/o training)
-Works great for service providers with good inventory, service items & appointments
Great support - I asked a lot of questions before getting started and the support team was patient and knowledgeable
-Automated close out process - easy process to close out register
-Do not charge by users, only charged by register - nice!
-Love the cloud! - awesome to work at home and not be chained to the store
-No internal loyalty program
-Purchasing features a little confusing until you get the hang if it
-Needs a "copy product' feature
Henna from Henna Beauty Salon
We have been using standard POS for a while now and this is the first time we moved our business to a cloud based system. There are many similar systems out there but a plus thing about choosing Hike was their customer support. Their team have been extremely helpful with this transition. They helped us setup and import all our existing products and customers data. So big thanks to Hike support team. Another big factor was that they offer both inventory and appointment booking and because we sell both products and services, it just works beautifully for us.
Plus they have all the features we need and price tag is reasonable for our small business.