Hike Point of Sale Software

3.71 / 5 (21)

About Hike Point of Sale


Hike is a cloud-based point-of-sale (POS) system that features an iPad app. It includes inventory management, e-commerce, appointment booking and sales reporting and analytics. This system supports single location retailers up to those with 101+ locations, and integrates multiple locations with a central inventory.

With Hike, all orders businesses placee (whether in-store, online, at an expo, etc.) are automatically synced to the Hike register. Similarly, e-commerce stores supported by Hike automatically sync with existing inventory, order management and customer profiles.

Hike also includes an appointment booking system, which features online booking, unlimited users and reporting and analytics. Employees can also login and access their upcoming appointments from anywhere they can access the cloud.

Hike’s sales reporting and analytics enable users to determine their best performing products, manage inventory turnovers and pinpoint what the best, busiest times of the day are for their store(s).

Hike offers a free start-up option that offers limited features. After that, the system is priced on a per register per month basis. It’s been around since mid-2015 and is offered worldwide.



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Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8

21 Reviews of Hike Point of Sale

Average User Ratings

Overall

3.71 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.0

Functionality

3.5

Ratings Snapshot

5 stars

(12)

4 stars

(3)

3 stars

(0)

2 stars

(0)

1 stars

(6)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 21 reviews

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October 2017

Akeel from Inkprintshop pty Ltd

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

Wanted inventory control based POS solution

Overall happy with Hike, miss few simple things from MYOB as mentioned in Cons

Pros

Easy to work with , well coordinated views, easy menus, well priced , Quick & excellent customer support , user friendly

Cons

need to give few more options to user e.g
*fulfilment of partially received PO, (currently it shows item 'awaiting' but later upon receival cant change the status)
* there should be a way of getting some acknowledgement that PO reached the supplier ,
* PO can be sent to more than one email addresses, simultaneously
* reports and sales figures should have the option to see them with or without GST
* a general refund option should be available... for example a customer brings back a faulty product after few weeks but lost the receipt.
We can recognise that its our product unit, but then how to refund?
* in certain situations, we want to charge higher price of the product... but cant do it in HIKE as it prints the original price underneath (in strikes through)...
so if the sold price is higher than actual... Hike should only print the higher price on receipt.... else we face an angry customer... (MYOB allows this)

February 2018

Alan from InkBow

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Best Customer support

It saved 4 hours every week due to integration with BigCommerce + QBO . I am confident that my store inventory are in order now enabling me to focus more on sales channels rather then admin tasks.

Pros

I tried 10 POS systemc including so called big players but no one can fulfill my simple request and after hours waiting to hear back I was referred to use Hike by BigCommerce team.

Simple and easy to use - trust me as I am not computer literate
integration with 3rd party software (QBO, BigCommerce). Support team was excellent
Very Competitive plans (one of the best in the market)


Cons

- Reporting section can be improved cover more areas including individual sales.
- Ipad app can play up sometimes
- Payment integrations

May 2018

Viv from Isa fashion group

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

Great POS software for Fashion Retail/wholesale

Saves 30% of my time and helps me understand my business while I am busy traveling away from the head office.

Pros

Ease of use - multilingual to support my staff, very intuitive, excellent support at 5 am in the morning - real 24/7. Highly recommend this software !!


Cons

would not recommend using touchscreen POS as mainly design to work with PC/Mac via browser or on an iPad with Hike IOS app.

October 2018

Nikhil from Corporate Infocom Pvt. Ltd.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2018

Awesome

It helped me boosting up my sales. I would like to give it 100 stars if i could!

Pros

Without it i was Zero, With it I'm a. Hero!
It is the best online POS platform I've ever visited. It boosted my sales to the sky!!

Cons

Nothing is there to like the least because every service is best.

May 2019

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Very easy and intuiative

Pros

very easy to implement and work seamlessly with my ecommerce and accounting software

Cons

not have phone support is difficult although their live chat support is much of a breeze

October 2017

rami from Javaroma

Company Size: 11-50 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2017

Best customer service ever

Pros

The pops is great, has all the features needed good for small and large business. I'd like to mention little about my experience with hike.
I texted customer service at 4:00 am and asked for information on their pos system. I was astonished that I got answer right away and they booked appointment for demo for the next day. He explained everything and answered all my questions and he was so patient. He seemed to be a pro of what he is doing and all in all, best customer service experience ever.

Cons

The only con is that there is no kitchen printing feature for a restaurant or coffee shop. I totally recommend Hike for every business who doesn't use this feature.

December 2017

Adam from Getcha Gearon Costumes

Company Size: 2-10 employees

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

December 2017

Hike fails to live up to its promised functionality.

We started with Hike 2. Twelve months after we subscribed they doubled the price. We didnt have time to source and test a new program so we had to go with Hike. There are jsut too many issues to list. When I first ran payment reports I foiund that the Cash takings were being recorded as Eftpos and the Eftpos was being recorded as Cash, You couls also refund an item from an invoice multiple times. These two alone should ring alarm bells for any small retail business. Bottom line is dont bother with Hike.

Pros

It looks nice and the name is cool. Thats all I can think of but this text box is a minimum of 100 characters.

Cons

If you are using an Ipad you can not trust the Stock, Pricing, Revenue Data, User Information, Search Function or Register Summaries. The invoices have incorrect dates and the Layby functionality across multiple registers is useless. Be prepared to be deleting the app and data syncing every 15 minutes. None of the Suport staff can communicate well so deciphering answers can be tedious.

November 2017

jeanette from jeanette maree

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

1.0

November 2017

Extremely frustrating

I feel they need to test run the program with retail companies for a year and iron out all the problems. Its created from a developers perspective not a end users. The intentions of the creators and support team are great but the product isnt.

Pros

Looks good, and is easy to use once set up. The support team are easy to get onto, but aren'
t the tec team who resolve the issues.

Cons

It doesn't work. I've had the system for a year and it never successfully connected to my acc software. Buggy, crashes and a constant stream of problems. I feel this product is still in development, not ready for commercial use. I have lost a year of accounting reports, customer history etc. Every problem I have ends in a call or email to support, then passed to tec support then problem maybe sorted with in a few weeks. Then another problem occurs. I have spent more time trying to resolve problems that using the program. Save yourself the frustration, stay away.

February 2018

Albert from Golomein

Company Size: 2-10 employees

Review Source


Ease-of-use

3.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

February 2018

Hike review

Pros

The software is very intuitive and easy to learn. It has a decent dashboard which is functional and responsive and aesthetically pleasing to look at. Live chat support is available 24/7. Sales are processed quickly, not a lot of buttons to press to sell something. Efficient use of clicking. I also like how you can upload pictures as avatars for menu items

Cons

It does not integrate with our merchant machine, something the sales rep claimed it did. Presently when we make a debit machine sale, we have to process the card and then enter the sale into hike again, a real pain in the ass Reporting tools are lacking or it is hard to find what I am looking for. I can’t seem to find a report for every sale I have made by line item. Although there is 24/7 chat support, the reps are very slow to respond to queries. They stretched what should have been a 3 minute convo into 30 minutes. I think they are handling several clients simultaneously

May 2018

Fiona from Natural Pain Solutions

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2018

New user, very happy so far and impressed with features

Clean, intuitive interface.

Pros

Easy to see customer history. We are moving from an invoicing system to a POS and we need to track customers, and Hike does this very well. Also like the Store Credit and LayBy function, and that you can add a customer in after the event (with admin permissions).

Cons

Nothing yet, however I am a new user so don't have any long term experience to draw on. Hike does everything we need.

June 2018

Russell from Collins Music

Company Size: 2-10 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support