I like the ease of service, and the willingness to help from customer support. I have always used the software since I have been in the industry, and I appreciate the product consistency.

Great way to communicate important information to the entire staff, provide updates and schedules.

My experience with HotSchedules was great. M glad that their service was so helpful.

This software is super easy to set up and use and I would recommend this to anyone looking for help with scheduling.

This software is super user friendly. Easy to operate and allows you to communicate directly with your manager.

App is not free but cheap and worth every single penny. I love that I can request days off and my ability.

HotSchedules is easy to use and integrate. Their implementation specialists were great at training, and their training system is very modern and convenient.

We manage 5 restaurants, hotschedules is extremely important to our operation. It integrates with our POS system and has awesome forecasting and budgeting tools.

Love how easy it is to make schedules. I like that you can do safe counts and that this app also hold employee s numbers and emails.

The most annoying thing about is the notifications. I think everyone gets all the notifications.

The ability to save a template for a weekly schedule. At our job we put a schedule out on a weekly basis and we don't have to start from scratch every week.

I loved the mobile phone interface that HotSchedules had. Very simple, easy to read, and easy to connect with my manager for clarifications or changes.

I also enjoy the creation of House Shifts to help meet projected labor needed. There are some cool reporting functions and the Broadcast feature is great for company-wide announcements.

The website and app are very slow to use. Creating the schedule can be a pain as the interface is very slow, and the app will load for several seconds between each page while navigating.

Customer service is good. Not a fan of them implementing new things like “rate your shift” which nobody used.

The only downside to this software is the cost for the app.

Hot Schedules has been a great tool for our managers and staff. It's easy to use, customer service has been great to deal with.

Overall, I really loved my experience with HotSchedules. It was a great program for me to know when and what shifts I was working.

There is a learning curve and the interface is very dated. It's also a little confusing with what your schedule is etc.

You can also use it as a communication tool for both individual and mass communication. I genuinely LOVE this program, and would highly recommend it.

The tools are great if used correctly. The pricing is only affordable if you are a large business.

And the broadcast messages are great for getting important information out - everyone looks at their schedule, so everyone sees the broadcasts.

It might be overkill for small teams, but if you frequently schedule several people for many shifts each week, it's well worth the cost.

Hot Schedules is easy to use and they have great customer support.

The only complaint I have about using this software is that there is no way to know if the person you sent a message to saw the message.

I started talking to him in January and he has now ghosted me. No contact, no follow through.

The reports were in depth. The floor plans were also easy to set up.

Could not live without it. Internet outages make everyone panic now.

Very easy to use especially since they have integrated square credit card processing. I deel like I need a fedreshed course every few months though.

When its working its easy to use. Its pretty self explanatory.

I love the inventory tracking that is available with this POS system. That being said, it does take ALOT of ingredient entry and programming on your end but it is worth it.

What I also love about this software is the fact that you don’t need no internet at all to have it being use. Gives staff members a smooth transition through their day to day work hours.

It works as expected, it hasn't had any catastrophic failures, and represents OK value for money.

Definitely feels like you have the big-company support with the small-company personal feel. Software is easy to use, easy to set up, easy to train my staff on - been very pleased with it.

Lied about what equipment was actually needed. Said oops after a small family business over extended itself for their system.

Traditional tickets are out the door now thanks to this lovely system. You've made our business run smoother, which means more happy customers.

Ease of use -- can literally teach anyone to use it in minutes, customization, cloud reporting, stability.

Customer Service very bad. Lack of knowledge and never call back to follow up.

Accessibility of system is fantastic! customer support 24/7; user friendly; good layout of restuarant.

It ha all we need to successfully run our POS needs, it is getting even better with the integration policy taking place now.

Touchbistro's inability to deliver on the dream they created. The amount of labor, money, loss of customers my business suffered because of this defective POS system.

Also, I have enjoyed simple things like the images I can add to each menu item.

System crashes constantly, have to unplug it every few minutes, and it takes about 4 minutes to reboot, lost hundreds in daily sales.

Ease of use, simple reports and the interface is just to love. Implementation was helped along by Touch Bistros's team and they were very helpful for the entire deployment.

I really disliked the way customer service is set up. When you have an issue it's very hard to get through to them.

Authorized Touch bistro Dealer from SWFl was a total fraud and he took $1800 from and did no service at all we wasted more than 2 weeks for them to installl the softare.

Constantly crashing and freezing. Seems on the daily that someone is having a problem with it.

We never used hey second of their service and still they stole our money. High pressure criminals who will do ANYTHING to get your money.

The use of use for my employees and the customer support is fantastic. The flexibility of running a FOH and the ease of use from FOH to the BOH is fantastic.

US Dollar

HotSchedules is the hospitality industry’s most widely adopted intelligent scheduling software. Managers can cut their scheduling time down to 45 minutes or less with the intuitive drag and drop interface while maintaining federal, state, and local labor compliance with automatic and configurable scheduling rules.  

But a scheduling provider is just a glorified spreadsheet until there’s data behind it. Powered by Fourth Intelligence, HotSchedules integrates with your POS to generate labor and sales data so your managers schedule the optimal number of employees every shift. Historical data, weather, events, and more are all considered!  

When you're ready, publish the schedule and all employees will be notified via our app, rated the #1 business app for 5+ years. Employees love how easy it is to swap and release shifts, message co-workers, and request time-off. Their schedules also integrate with Google calendar! We’ll also ask them to rate their shift on a scale of 1-5 when they clock out, giving you much-needed insight into employee satisfaction levels.  

Larger organizations will also love the Above Store Console giving admins a bird-eye view into the performance of multi-location operations. And for a deep dive, there’s a myriad of reports available, the most popular including labor snapshots, OT alerts, and even the average time managers take to approve shift swaps. Our support team will help you uncover what reports are most important to your business and can set up automatic delivery on a cadence of your choosing. 

Further empower operational excellence with our digital Logbook allowing you to maintain control of your brand’s communications and operational procedures. Create mobile-first tasks lists, delegate to-dos, and assign follow-ups (use our 70+ pre-built templates if you’re not sure where to start). Eliminate communication breakdowns and Post-it note nightmares with digital store logs and staff journals, allowing you to easily store important information like store deposits, complaints, and employee incidents (great for performance appraisals!). And finally, ace health inspections with food safety compliance measures including recording wireless temperature readings and time-stamped verification of all compliance tasks.  

HotSchedules Time & Attendance solution ensures payroll accuracy, further maintains labor compliance, and reduces processing time. Equally important, it will prevent early clock-ins (also called time theft or buddy punching). Just with enforced punctuality and overtime alerts, HotSchedules saved a store .5% in labor costs, putting an additional $17,500 per store back into the restaurant!  

HotSchedules is also equipped with employee surveys, health checks, and many customization capabilities. Your team will not only be equipped with the industry’s most widely adopted scheduling software, but 24/7 support. In the spirit of making your lives easier, not harder, your onboarding process will include live trainings, an implementation team to set HotSchedules up for your unique needs, and a dedicated customer success manager who will never upsell you, only support you.  

LongDescription

Employee Management

Leave Tracking

Forecasting

Messaging

Kitchen / Menu Management

Cost Management

Mobile Alerts

Access Controls/Permissions

Vacation/Leave Tracking

Schedule Distribution

SMS Messaging

Shift Swapping

Task Scheduling

Group Scheduling

Variable Workforce

Time Clock

Attendance Management

Attendance Tracking

Timesheet Management

Approval Process Control

Projections

Team Calendars

Calendar Management

Labor Forecasting

Scheduling

Clock In/Out

Employee Self Service

Multi-Location

For Healthcare

Availability Indicator

Employee Time Tracking

Time Off Requests

Mobile Access

Sales Reports

Skills Tracking

Compliance Management

Recruitment Management

Performance Metrics

Overtime Calculation

Labor Cost Reporting

Real-Time Notifications

Time & Attendance

Real-Time Updates

Budgeting/Forecasting

Activity Dashboard

Alerts/Notifications

Online Booking

Employee Database

Reporting & Statistics

Automated Scheduling

Availability Management

Customizable Templates

Calendar Sync

Facility Scheduling

Reporting/Analytics

Employee Scheduling

Online Time Clock

Payroll Management

Drag & Drop

Point of Sale (POS)

Task Management

Document Management

Collaboration Tools

Reminders

Data Import/Export

Performance Management

Time Off Management

Mobile App

Employee Profiles

Sales Trend Analysis

Customer History

Rescheduling

Multi-Language

Compliance Tracking

Task Progress Tracking

Customizable Reports

Document Storage

Third-Party Integrations

Sick Leave Tracking

Recipe Management

Inventory Management

Contact HotSchedules, powered by Fourth, for pricing information. 

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

HotSchedules

In Person

Live Online

Webinars

Documentation

Videos

TouchBistro is an all-in-one POS and restaurant management system that makes running a restaurant easier. Providing the most essential front of house, back of house, and guest engagement solutions on one powerful platform, TouchBistro helps restaurateurs streamline and simplify their operations – allowing them to spend less time manually connecting the dots, and more time connecting with guests and growing their business.

Built to meet the unique needs of the restaurant industry, TouchBistro is fast, reliable, and easy to use, and has all of the features restaurateurs need to increase sales, deliver a great guest experience, and save both time and money. By pairing innovative restaurant technology with an unparalleled dedication to customer support and success, TouchBistro has powered more than 29,000 restaurants in over 100 countries, and is a global leader changing the way restaurateurs do business.

Real Time Analytics

Split Checks

Restaurant POS

Separate Checks

Electronic Payments

Status Tracking

Order Entry

Kitchen/Menu Management

Delivery Management

Real-Time Monitoring

Retail Inventory Management

SSL Security

Order Management

Reservations Management

Wait List Management

Customer Accounts

Sales Orders

Online Ordering

Gift Card Management

Offline Access

Promotions Management

Contact Management

Inventory Tracking

Real Time Data

Sales Tax Management

Pricing Management

Tips Management

For Restaurants

Table Management

Returns Management

Cash Management

Billing & Invoicing

Receipt Management

Accounting Integration

Discount Management

Real Time Reporting

Inventory Control

Stock Management

Built-in Accounting

Loyalty Program

Payment Processing

Online Payments

Food Delivery Dispatching

For iPad Devices

For Bars/Clubs

Item Management

Mac OS

•	Solo (1 User License) - $69 per month
•	Dual (2 User Licenses) - $129 per month
•	Team (Upto 5 User Licenses) - $249 per month
•	Unlimited (Unlimited User Licenses) - $399 per month


HotSchedules vs TouchBistro

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