Most of our daily work is now automated, we save a lot of time and manpower! This means we can scale up our business at no cost.

- customer support (24h) - they do everything to match your demands - modern, state-of-the-art software - price/value you get a lot for your money - they support you beyond the purchase We're really happy about our choice as we never experienced such a great support with any other software we tested - and believe me we had several trial accounts. But what's the biggest plus: They we're able to fully customize the software for our requirements - and they still do.

As we're in the German market, we needed to translate a lot manually - and there are still some flaws we need to tackle. Furthermore you should be prepared to spend some time with the software, to fully undestand it as they built in so many features.

Overall experience is great. I believe the opportunity to have someone always willing to help and available to work with my and be able to answer any questions. I really appreciate having [sensitive content hidden] working with me to train me and to be available to explain each feature available. I think is the best experience, I work with a lot of other companies and they do not have that excellent interaction with their partners. Once I buy the product they just tend to forget and move on. When you ask a question to other companies they look at you as I am a stranger. HQ Rental Software, and Benjamin Carril had made an outstanding experience for my company.

First, it was the connection with the sales manager. Then, i received the training and still the attention to answer all my questions. [sensitive content hidden] stays on top of the training and he is very helpful, and always replies to my emails and also he is on top of our meetings to review any questions and to continue to help me to use all the tools that i have available so my business is success. The software is very friendly user. One of the things that my customer's like is the steps when booking their vehicle. From step 1 to Step 7 when picking up their vehicle. The email they receive once booked. Also, the different language available to provide better understanding when booking,.

I think when integrating additional insurance and the rental charge. Two different transactions, and the confusion that creates when customer gets charged, and also the money not being sent to the correct account.

Great experience, easy to use software and a great succesmanager.

The many possibilities and the success manager [sensitive content hidden] who guides us with all questions. The software is quite intuitive and easy to explain to new employees.

Splitting long-term lease and short-term lease is not yet possible in the system. Additionally, I encountered some issues with setting up an automatic email.

Calendar and speed , customer issue , online payments ,

I used to use Rentcentric before , it has really good maintenance dashboard to use for repairs , but HQ software does not provide it , you will never know when you need maintenance. Thats make to many bad feedbacks from customers , you rent car with maintenance light on and its not good for company. Almost 5 month I am using this system , they haven’t fix this issue , I believe they don’t even understand that how works

The customer service until now was great. We still learning how to navigate and getting to know all the functions in the system.

The help from [sensitive content hidden] during our onboarding was excellent! He was always ready to answer our questions with patience and kindness.

We still learning how to navigate in the system.