About HQ Rental Software

HQ Rental Software is a cloud-based solution designed to help automotive and equipment rental businesses manage clients, maintenance, prices, billing, online bookings and more. The platform comes with a built-in customer relationship management (CRM) system, which enables managers to view customer profiles, rental history and contact information.

HQ Rental Software includes an admin panel, which allows users to view outstanding reservations details such as vehicle type, price, location, pickup/return date and current status. Features include custom tags, real-time tracking, maintenance scheduling, fleet management, barcode scanning and more. Additionally, users can generate custom rental agreements, upload vehicle images and capture digital sig...


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Supported Operating System(s):

Web browser (OS agnostic)

66 Reviews of HQ Rental Software

Average User Ratings

Overall

4.83 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(54)

54

4 stars

(11)

11

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 66 results

October 2019

User Profile Picture

Ercylio from Scooterised

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2019

Excellent Software for the Vehicle Rentals

With the business problems we had, we were looking for a solution that would allow us to manage internal and external fleet use. The Support team at HQ is outstanding and they really are "solution Mode" Folks.

Pros

- Ease of rate setup - Ease to embed on website template - good pricing structure -flexible workflow

Cons

- poor on Parking fines management. - Poor on Checkout and Checking procedures.

Reasons for Choosing HQ Rental Software

completely adaptable to our needs

Reasons for Switching to HQ Rental Software

very rigid software,

May 2021

Justin from D'Orazio Ford

Company Size: 51-200 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

May 2021

A Rental Software you can always count on

We have upped producibility, solved problems before they happen, prepared for the worst, and the best. HQ rentals makes problems disappear before they even happen!

Pros

This software is so user friendly and the team literally will go to all lengths to program and map anything you need. They have thought of everything!

Cons

This software has no issues at all! It is very adaptable and always easy to move around and customize. However, sometimes the customer service can be lacking in a timely manner, but they have improved that tremendously!

Reasons for Choosing HQ Rental Software

HQ had the most adaptable and inclusive demo, there was no pressure and maximum help. The process from being interested in the product, to the time of set up was flawless!

Reasons for Switching to HQ Rental Software

Their software lacked in many aspects, there were unable to quickly provide customer service and any time we needed to do something to adapt the software we were simply told it can not be done.

June 2020

Jose from Scooters for rent

Company Size: 2-10 employees

Industry: Leisure, Travel & Tourism

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

June 2020

Just my honest opinion

Pros

I do like the calendar feature the most and the customer service. With the calendar I can see my fleet and manage it real easy from there. If by any chance I'm stuck then the costumer service on the web page it's fast and polite.

Cons

I was referred by my IT guy because I needed most of the features that your system offers. Also I was in need of an app that my clients could handle, to process their rental quick and easy. All I could say is that the app is nothing I was expecting and on top of that I will have to pay somebody else to make me an app and then try to sync it with your software. In the past few weeks I try to call the customer support number [SENSITIVE CONTENT HIDDEN] and I can't get thru. I could only get in touch with them thru the web page chat.

February 2021

Carlos from Mango Strategic Ventures

Company Size: 2-10 employees

Industry: Transportation/Trucking/Railroad

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

Most user-friendly and powerful product with great customer support

I'm a consultant for the car rental industry. I only recommend HQ to my clients. My experience has been almost perfect with HQ.

Pros

The team behind HQ Rental Software are always on top of every detail. They take you by the hand throughout the implementation process. Their solution is the most user-friendly I've seen in the industry, plus it's powerful enough for large deployments. Once the software is up and running they are available to help you in real time with questions, concerns, special requests and modifications, integrations, and overall anything you might need and they could help with.

Cons

Creating a rental agreement can be challenging. Still, the HQ team will implement a rental agreement without extra cost so you don't have to deal with coding.

Reasons for Choosing HQ Rental Software

HQ has the best support and the friendlier product among all options I considered.

Reasons for Switching to HQ Rental Software

HQ is visually nicer and friendlier.

April 2020

Dawid from Premium Fleet Sp. z o.o.

Company Size: 11-50 employees

Industry: Automotive

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Overall review

Very good software with perfect customer service almost all of my requests were very quickly resolved. Although the system setup is a bit complicated it allows for very personal customization for your needs. Staff is very helpful and always tries to help as quickly and as efficiently as possible.

Pros

Smooth customizable and very clear both the system functions and interface. Multilanguage options with possibility of designing different contracts for each language. Fast and reliable web access. A variety of user permissions. Mobile app with regular updates.

Cons

Lack of multiply rate plans. Car mapping for vehicle damages seems like a work in progress. Online customer signature is available only with external software. No possibility to add a Maintenance appliance by Vehicle Model The calendar could be more customizable and clear visually. A variatyof reports with customization options.

Reasons for Switching to HQ Rental Software

Old solutions with very little updates and improvements. Some changes/updates were promised few years ago and never kept. Slow customer support. In two years around 3 times software was offline for a few hours and there was no possibility to get an instant fix, I was unable to contact customer service.