Infor Point of Sale (POS)

RATING:

3.9

(22)

About Infor Point of Sale (POS)

Infor® Point of Sale (POS) is designed for full- and quick-service restaurants chains, hotels, and managed food services in higher education, corporate, healthcare, and other hospitality settings. This stable and scalable solution helps unify operations and standardize menus, items, pricing, combos, and other elements across multiple concepts and locations. A variety of options—terminal, kiosk, tableside, poolside, and beyond — can be implemented to serve guests virtually anywhere. Transactions are securely integrated to leading payment platforms, meal plan solutions, and loyalty applications, making for an operationally versatile, easy-to-use tool, with an intuitive interface and stable cloud architecture. Built natively in the cloud for flexibility, resilience and to ...
Infor POS user ID input

Infor Point of Sale (POS) Reviews

Overall Rating

3.9

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3.5

Functionality

3.5

Most Helpful Reviews for Infor Point of Sale (POS)

1 - 5 of 22 Reviews

Penny

Restaurants, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2017

Outstanding and Quick Response Time

For about 6 weeks I was experiencing difficulties with a product supported by Vivonet. They had emailed me to follow-up and offer assistance. The next day as I was experiencing difficulty, i quickly emailed a reply for help and within a minute my phone was ringing and support was on the other end. That was fantastic and actually made my day.

PROS

I think its the ease to use and the forever updating and improving of your product.

CONS

I haven't watched a tutorial in quite some time because I found them monotoned. I will however try again when I have some time.

steven

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed March 2017

I expected better

during a recent attempt to switch cc processors I had an interesting experience. I needed the processor switched over so we could reopen. first the day before we reopened I had to call vivonet to check on the progress of the order and had to talk the tech into looking for it and finally found that the new processor had indeed sent over a order but no one had addressed it, So finally some one was going to work on it. the next morning I called again because we were going to reopen in a few hours. Well come to find out there was a problem with the information sent over. No one had called me to let me know there was a problem. I was clear about our schedule to reopen. I was unable to contact the new processor at that late hour I had them reinstall the old processor due to the lateness of the hour. If the tech had contacted me when the problem started I would have been able to got the issue straightened out. I was livid about the lack of contact or concern with letting me know. and for all this I paid you some amount. not only that every month I receive an invoice for 85 dollars but i was charged 90 some amount. over all I am very unhappy and have nothing good to say about or to the staff of vivonet.

PROS

i am able to process payments

CONS

the staff behind the service

shawn

Restaurants, 11-50 employees

Used more than 2 years

Review Source
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

2

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed March 2018

New changes cause 2 hour wait time if you need any support.

It went from one of the best companies to the worst in just over a year. Costing us huge by not fixing a problem and they never follow up we have to call and hold for 1.2 to 2 hours every day only to have to start all over with a new person and follow up the next day. There are no managers, no people in charge to help navigate this and we are slowly being buried by this. We are also really upsetting customers and losing sales since we can not redeem or load any gift cards because of settings that the card company needs them to deal with. Worst experience ever in 10 years of retail.

PROS

I liked that they charged us a lot of money for the hardware and now that we own it they will not service it. Our touch screen has lost sensitivity on the cash out button so the team has to find the tiny sensitive spot that is left to complete a sale. They say they will not service it and we have to buy a new one.

CONS

When you need any customer support it is a 1.5 to 2-hour wait. NEVER have I heard of something like this. We have been a loyal customer with a coffee chain and until 2018 this was not an issue. We have also asked them to incorporate the Ontario tax break. Its been over two weeks and we have logged 18 hours and 42 minutes of wait time to follow up with progress. To date nothing has been fixed so we have to pay the tax out of our price. I'm appalled. We also need them to talk to our gift card company at one of our locations to get cards back on line. Its been 11 days and 9 hours of us holding and they still have not helped get our gift cards integrated. Look into other competitors

Nicole

Food & Beverages, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed April 2017

Review of VIVONET

Installation was great the team helped with introduction training and support. On occasion the numbers get jumbled and out of order. I would like for the items in the system to be easier to program at the unit level. Giving the manager ability to make changes day of in the system and reflect day of in the system. Overall satisfied with the equipment and service.

CONS

Not being able to make changes in the system that reflect in the system such as entering a new item takes 24 hours to be seen on system.

Heather

Arts and Crafts, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2020

A nice, basic POS system

I think that over all, it does everything you could ask of it. It feels a little simple, and doesn't run like a modern and elevated system, but it gets the job done in an easy enough manner.

PROS

It has plenty of features that make it an all-encompassing point of sale system. It had everything you need to get the job done.

CONS

It feels a bit dated and basic. It can be a bit complicated to use, and to teach. I wouldn't say it's very user friendly, but it does have a lot of handy aspects.