I will say, honestly it has been an easy transition and much nice process than I thought it would be. I also can appreciate the team's willingness to hear feedback and adjustments sited from users like myself.

I love the addition of the (-1) feature at payment, makes things easier for reconciling. I like the ease of the process and how quickly it works.

When making a payment without a tipped group I feel like there could be a more efficient way of entering the team team members into the "sheet" or grid. Even a simple thing of being able to search a team member then hit "enter" key instead of having to click them over could make things flow quicker esp. for a bigger team, like one of my locations has. Also alphabetizing the team members in the drop down list could save some time as well.

The process of setting up the system was very straight forward and simple for multiple locations accross multiple states. We have been paying for armourd car services for years due to the amount of cash we needed to payout servers tips at the end of each shift. The cost of the trucks were enormous each month, not to mention the amount of cash the stores had to keep on hand. The ability to reduce overall cash on-hand and cash handling is a huge win. We made the stores safer, less chance of employee theft, reduced the cost to the company, and added convenience for our team members.

We love the ease of getting new team members added to the system. We also like how easy it is to train new managers to use the system. The reporting is good as well.

The limitation of not being able to undo a transaction that was sent to the wrong person by mistake, or that had the wrong amount.

Once employees have been entered into the system, Kickfin is super easy to use. No issues with paying employees.

KickFin has a strange recharge system. Sometimes it takes days for money to hit the account. We have been noticing the lag in recharge happening more often. It's frustrating when the KickFin account doesn't have enough money but they've already taken the money from your business account. For someone who uses KickFin and also does staff payroll, I wish there was an easier way to pull employee wages. The reports show the day to day reporting, rather than a grand total. KickFin pulls it's own pay periods rather than me allowing to choose my dates. I have to go through an add each employees tips for each day of the pay period. Not a huge issue but a little annoying.

Easy smooth seamless

The set up process is simple and once you do it its hard to forget how to. Even if you do forget after a long vacation you can use the chat button or call a live person to help you if you forgot something along the way. for example add a new employee to system.

It doesn't effect me but the employee didn't like the 75 cents getting taken out each time. Our boss pays for credit card charges so after explain that they were chill.

I absolutely love this product and the ability to have employees at multiple locations is even more useful now too

Being able to pay my delivery drivers daily from all the credit card tips means fewer trips to the bank to reload the cash drawer with so many people using credit cards to pay these days

2 Step verification is annoying and the fees are a little higher than I would want

As a restaurant manager, I love the ease of use for me and my staff and the timeliness that I can pay them every night. Also I love that I don’t have to keep a bunch of cash on hand or send my staff home with a bunch of cash.

I wish I didn’t have to manually put in the .75 processing fee, I wish it would just be put in by itself on the system somehow.

An extremely easy to use, useful tool that keeps our team members happy. The reporting tools help balance accounting and payroll to make sure that tips are claimed and taxed appropriately and that the business is in compliance with laws.

Quickly paying out team members so that funds are available to them without the need for large cash amounts on hand or the need to write checks. Reporting helps balance all payroll and accounting aspects.

Having the ability to integrate into POS systems and being able to utilize tipshare functions to divide tip pools.

From Sales to onboarding and daily use the experience was/is fluid and repeatable.

We don’t have to keep as much operating cash on hand in the restaurant.Payments to employee in near real time is a game changer for employee buy in.I have referred Kickfin to a similar establishment in a neighboring county.

Ease of search optionsThe online experience is website based and does not adjust to smaller screen display on computer, loose edit buttons outside the fold.No app. But bookmarking website to Home Screen on phone is a decent work around.

We are very happy that we started using Kick Fin for processing tips.

In the restaurant industry credit cards have become the predominate method of payment. The tips that are reported on the credit cards most often exceed the cash receipts causing our cash to fall negative. Using Kick Fin allows us to track our cash with out running to the bank and it keeps the employees happy because they are still getting paid every night.

Reconciliation can sometimes take some time.

Very positive

Ease of use, convenience for employees to access tips and easy record keeping

Could be helpful to have the option to show multiple forms of payment being included into a tip pool. Example : separate boxes for cash tips, credit cards, service fees, etc

so far so good easy to work with it

Very convenient no risk for the employees to lose their money

limited in reporting and as soon the transaction is done there is no way to stopped

Employees love it they get paid instantly

Easy to implement, great tracking and security features

Overall I have no complaints. Everything works as it should. On occasion someone’s debit card won’t load into the system

Good only issue is no room for mistake it could cost you big

Fast easy to use Staff gets there money in second's

If you overpay an employee or pay the wrong employee there is no way to fix it.No refund ability

Paying and tipping restaurant employees is made easy with KickFin. User friendly and super easy to navigate. Would reccommend!

The only negative feature is an instance where a payout was made and cannot be reversed easily.

Excellent. No issues so far

I like the ease of use. First time users should be able to figure out how to navigate through the site

Having to use 2 step log-ins but I understand completely

Overall great experience

I love the easy use and reliability of KickFin.

Getting ahold of a representative for help with issues with holding funds and minor issues.

Easy to use my employees seem to like the elimination of cash flow

$1 charge, if possible to eliminate otherwise very easy to use

Easy! Streamlined!

Our employees love not going to the bank and consider it a nice amenity of employment. I love the ease in reports as I use them to look at daily tips and pay periods.

Every issue I have had has been solved in a very timely manner with the Kickfin team

Easy to use and moves quickly very simple

Would be great if it was an app not just a website

Fantastic - any issues have been immediately answered.

The payments are received almost instantly.

Replenishments are done almost daily, so this makes it confusing when you're having to keep a different $$ amount than what is really needed.

Kickfin has been amazing to use, I have been a restaurant manager for over two decades and this has been the most efficient way to get servers their gratuities

Nothing, the platform is very easy to use and navigate

So far Kickfin has done exactly what we wanted it to do. Keep more cash on hand and make it easier and safer for our employees.

Helps us manage our cash easily and effectively.

Nothing. So far it’s been everything as promised.

It’s quick access and easy to use ! Makes tipping out very easy and less of a headache !

If someone’s account is locked (cash app) , allow funds to be dispersed anyway.

Really like the software, and the staff loves the quick deposits of their payments.

The ease of the setup process and daily use.

Would like to be able to put employees in order that works for our company, not necessarily alphabetically.