Kounta software


86 reviews(4.5/5)
86 reviews(4.5/5)

Kounta is a cloud-based POS solution that offers features such as table management, orders, modifiers, inventory management and customer management. The solution allows users to split payments, create customer accounts, accept custom payment types, email receipts and tracks waste. It provides mobile apps for iOS and Android devices.

Kounta provides offline access means so that users can process sales manually. Data will sync automatically once the connection is restored. Users can centrally manage products, prices and payment methods by setting up various sites or locations under one account.

Kounta is compatible with hardware including Mac, PC, iPad, Android and many legacy POS systems. Other features include multi-site reporting, a central product catalog, account sales and API access. Integrations include Xero, QuickBooks, Tyro, Ximble and Sage One. Pricing is per site per month. Support is offered via knowledge base and phone.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

86 Reviews of Kounta

Showing 1 - 20 of 86

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  • Maria from Essenze Chocolate

    Number of employees: 2-10 employees

    September 2018

    FANTASTIC ADDITION TO OUR POP-UP SHOP

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Used for our Pop-Up store but now considering if we should change our current system to this - staff loved the ease of it as well

    Pros

    We've just finished running a month long Pop-Up shop and used Kounta on our Albert Merchant terminal device - easy to load & manage items and ease of functionality made it a fantastic addition and didn't take up a lot of space as a normal cash register - other merchants were impressed by it as well as they had never seen it being run on a merchant terminal

    Cons

    We didn't find any cons with the software

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tarek from Le p'tit cafe

    Number of employees: 2-10 employees

    August 2018

    Professional , best customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Counter Dosen't give me history of sales.

    Pros

    Simple and easy to use and any one can used in short time.

    Cons

    If i can to organize my product in my way.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Doris from Young Shing

    Number of employees: 2-10 employees

    August 2018

    Kouta is pretty good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Kouta is a smart point of system sale, Kounta has the most amazing customer services

    Pros

    Kounta system is very smart and easy to follow.

    Cons

    * It seems a little pricy, we are in NZ and it's in AUS dollars excl GST.
    * it needs wifi connections to run all the time. (perhaps it's the trend of our world now :)

    One questions in the meanwhile: is there a function to retrieve how many dishes of an item we have sold in a period of time? many thanks!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ari from Bar Saracen

    Number of employees: 11-50 employees

    August 2018

    Bar Saracen

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall, I am very happy with KOUNTA and I believe such systems are the future for the hospitality industry.

    Pros

    The software is fine, it is a POS it doesn't do anything better than a server based 'traditional' system. The positives of KOUNTA are the tablet based interface, competitors such as IMPOS are too lazy to adapt the CRT system to tablet; the ease of instigating changes, the price; and importantly the support and expertise of the technical staff at KOUNTA .

    Cons

    There is an instability in the system ie the seeming loss of functions such as printing, and the delay in synchronising between tablets.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    July 2018

    Terrible Integration with XERO

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Daily monitoring of the sales
    History of sales figures
    taking the orders at the till although couple of times it started to update in the busy time without asking

    Cons

    - Updating without asking on busy times in front of customers
    - Frequent disruptions
    - Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
    - It's very expensive and not value for money

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Christopher from The Rusty Owl Cafe

    Number of employees: 2-10 employees

    July 2018

    Kounta helped solve our need for a simple POS that integrated with CBA's Albert.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am able to better analyse my business performance and make real time decisions.

    Pros

    It interfaced with our existing Albert and IT setup at the Cafe. Our staff quickly adapted to new methods for operating and recording sales. The interface is reasonably intuitive and the videos help with any learning gaps.

    Cons

    Some of issues that irked me.
    1. There is no way to test workflow (options, etc) in a test mode. So you do everything in a live environment (and constantly have to swap to POS and back to test). So you can end up with 'false' sales figures, and incorrectly recorded refunds, or deleted sales. From the back office it would be good to 'test' new products setup before making them active.
    2. There is no way to adjust a reconciliation if it is incorrectly entered.
    3. The next price points are not attractive for small businesses to step up.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Glen from Susuru Pty Ltd

    Number of employees: 11-50 employees

    July 2018

    Works well and very simple to use.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use. Good reporting.

    Pros

    It's ease of use is the most compelling feature. The reports are reasonably comprehensive too. Great for a hospitality start-up.

    Cons

    There are occassional troubles with printing, where the software somehow loses the fixed IP address of a printer. This is usually temporary, however. It's need to be connected to the Internet is also a con. Whilst it works a little offline, it does become unusable quickly.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Tony from Migration and Education Services

    June 2018

    Easy to use and compatible with a lot of add-ons

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    very straightforward and easy to use. It is compatible with Boppl, and bump it which makes much easier for the kitchen to process orders

    Cons

    The inventory is a bit complicated, we have to add all the ingredient for every dish, I don't know if there are better inventory management software in the market, this one is complicated.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Alasdair from Coffee Carter Limited

    June 2018

    Exactly what we were hoping for

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Gives fantastic feedback on sales by hour and type even at the lowest payment level. Very easy to use

    Cons

    The expense. It is great feedback, but perhaps a little expensive, since POS software can be used free, it is the data crunching that seems expensive

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Simon from The Salvation Army

    Number of employees: 2-10 employees

    May 2018

    This has been a very easy program to use and the help desk has been great

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    How easy it has been for my staff to use, the cost was a big factor when I chose to use Kounta as many over cost more and the support has been outstanding.

    Cons

    I need the ability to put notes with the end of day cash up, for Auditing purposes. It would also be good to have the finalised takings number on the end of day print out.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ruth from French Fripe Pty Ltd

    Number of employees: 2-10 employees

    May 2018

    Fast and efficient service for a complicated roll out.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Time saving, improve the professional profile of the store, reduces administrative burden for sales and support staff.

    Pros

    Data synchronicity of sales and inventory data. Ability to offer a smooth client experience when closing sales transactions in store.

    Cons

    Search functionality not strong enough to meet all the potential uses for search-ability within our code list. This is a factor of our unique category list which is much larger than the average hospitality client.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Shelly from Michark Pry Ltd

    May 2018

    Great pos system for small takeaway chicken shop

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's ease of use and the hundreds of you tube clips of how to's. Love it and even hubby can use it and he is computer illiterate!

    Cons

    I really don't have any I enjoy using this programme and even friends that have helped out in the shop find it easy to use

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ufuk from Pierre Loti Pty Ltd

    Number of employees: 2-10 employees

    April 2018

    So far so good

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Already listed in my response.

    Pros

    User friendly, easy to use, accessible, great support, great features. Set up was quick to get the system up and running to be able to generate sales, and we haven't had any glitch to date.

    Cons

    There still are some options we're missing, but ideally would like to have. Our products do come with quite a few options, and it's time consuming to browse through those options. As much as it's partly to do with getting used to the system and the how we structure the system, I believe a lot can still be done and made accessible by Kounta to enhance usability.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bradie from Vito's Espresso Bar

    April 2018

    Awsome POS system! Easy for staff, easy for management. Outstanding customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Can manage from anywhere. Easy to update products on prices on the spot. Great reporting and crm. Love that you only have to use functions that you require.

    Cons

    I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Anton from Hughes Barbecue

    Number of employees: 2-10 employees

    March 2018

    Kounta took care of everything we needed effortlessly.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Up and running quickly with great support.

    Pros

    Simple Setup, Easy to train staff to use. Staff were familiar with the software and were happy to jump in and take orders at busy times. Instant reports are really great!

    Cons

    Cloud based software will always let you down when you're flat out busy. Murphy's Law! Maybe some way to operate and upload at the end of each day would be an answer.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Olivia from Cedar Nursery + Design

    Number of employees: 2-10 employees

    March 2018

    Absolutely easy to use, friendly and fast service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Functionality and easy to use. Effective reward system, our customers get rewards and they can see their points accruing

    Cons

    it won't just take phone numbers to allow changing profiles, with so many email promotions these days, not many customers want emails. If you can manipulate the points with just a phone number that would be great

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Amanulla from Adore Tea

    Number of employees: 2-10 employees

    March 2018

    All my quires been taken care and solved as I wanted

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    its user friendly and easy to explain to all new staff its user friendly and easy to explain to all new staff

    Cons

    Loyal tee customer connection Loyal tee customer connection Loyal tee customer connection Loyal tee customer connection

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • George from Charlie & Franks

    February 2018

    This is my first experience with a could based system. Very happy so far.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cost effective , easy to train new staff, easy integration with our accounting system.
    We are looking to now add rosters and stocktake to streamline our business.

    Cons

    Service can be effected when the system goes offline. This can also effect cash up as when the system is offline you are unable to process accounts.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Corey from Prague Restaurant Bar and Grill

    Number of employees: 2-10 employees

    February 2018

    Has helped a lot in our restaurant

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use and a functional bartop digital register

    Pros

    How you can easily input items for bar and kitchen and they will print desperately to the assigned printer

    Cons

    It has its crashes and can be frustrating waiting for the other devices to sync while you are trying to process a transaction

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sue from Up To Date Consultancy

    Number of employees: 2-10 employees

    February 2018

    Setting up and Training it for Clients

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, adaptable in most situations. Any staff member should be able to use it especially on the visual side of things. Links to the accounting programs.

    Cons

    A few little enhancements would be nice to give the client and few extra reporting outcomes but I'm being a little picky.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
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