Kounta is a cloud-based POS solution that offers features such as table management, orders, modifiers, inventory management and customer management. The solution allows users to split payments, create customer accounts, accept custom payment types, email receipts and tracks waste. It provides mobile apps for iOS and Android devices.

Kounta provides offline access means so that users can process sales manually. Data will sync automatically once the connection is restored. Users can centrally manage products, prices and payment methods by setting up various sites or locations under one account.

Kounta is compatible with hardware including Mac, PC, iPad, Android and many legacy POS systems. Other features include multi-site reporting, a central product catalog, account sales and API access. Integrations include Xero, QuickBooks, Tyro, Ximble and Sage One. Pricing is per site per month. Support is offered via knowledge base and phone.

POS bump screen
POS bump screen

POS bump screen

Kounta POS

Kounta POS

Insights

Insights

Restaurants

Restaurants

Tables

Tables

Add-ons

Add-ons

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8



94 Reviews of Kounta

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 94 reviews

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Melissa from Charcoal Charlie's

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Amazing support and customer service

They make everything quick and easy

Pros

Out of all the software and apps we use in our small business kounta has been the easiest and most supportive would definitely recommend.

Cons

That there is no uber eats add on yet!!!

Review Source: Capterra

Alex from Freckles Milk Bar

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Freckles review

Haven’t had any issues yet, very happy with the service and software. Easy to train staff too.

Pros

Ease to set up and use, it’s perfect for a busy takeaway shop.

Cons

It could use some better printing options e.g. kitchen printing in shorthand rather than printing the buttons title.

Review Source: Capterra

Paul from STEKI taverna

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

GREAT POS

Pros

Ease of use, layout, nice looking, fast,

Cons

Disappointed with the reports. It really doesn't suit for restaurants that go past midnight. So "Today" in reports includes after midnight of yesterday and before midnight of today. It would be nice for the reports to reflect the times we open. 6:00pm till the end of the shift, which is really when you do takings at the end of the day

Review Source: Capterra

Michael from Happy Days donuts

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2018

Very good

Help team are great.

Pros

The amount of features are great. It’s fairly easy to set up and very easy to use.

Cons

The amount of necessary features that require an upgrade.

Review Source: Capterra

Rebecca from Seppeltsfield Road Distillers

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Great to get going with!

We were setting up our business and required a system that was not overly complex, could integrate with our systems already in place, would not break the bank and was easy to use. Kounta and it’s integrations has answered all of what we required at a fraction of the cost of all other set up. The support has been great and the sale was helpful, not pushy. We’re very happy.

Pros

Mostly I love the ease of use of the system.

Cons

With our spotty wi-fi system, we’ve had moments of the system not talking to other components such as printers and cash drawers. But not particularly the fault of Kounta.

Review Source: Capterra

Kathleen from Robert Gordon Kitchen

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Very Easy to Use and Set up

Pros

Software is super easy and user friendly. We were able to organise the set up all in house saving us money!

Cons

sometimes there are little glitches - but a quick email to support can sort these out

Review Source: Capterra

Cheryl from Get Tossed Salad Bar

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Real people who know their stuff

Impressed

Pros

From day one Kounta had the support and real sales staff in place to help me set it all up, even organising all the hardware, and saving me money.
Support is brilliant.
Love the app, easy to use, and staff have taken to it really quickly.

Cons

The cost to add extra terminals is quite expensive.

Review Source: Capterra

Emma from Albion House

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great system

Pros

Great easy system to use. Easy to change payment methods and products and downloading and updating on excel also possible. Just starting to sync with Xero so that’s good too. Customer support really has improved massively since we started using it 2 years ago. I would recommend as a good all rounder.

Cons

Reporting in close detail has been a tricky one but with Kounta insights it seems to be improving although I think it’s still work in progress.

Review Source: Capterra

Maria from Essenze Chocolate

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

FANTASTIC ADDITION TO OUR POP-UP SHOP

Used for our Pop-Up store but now considering if we should change our current system to this - staff loved the ease of it as well

Pros

We've just finished running a month long Pop-Up shop and used Kounta on our Albert Merchant terminal device - easy to load & manage items and ease of functionality made it a fantastic addition and didn't take up a lot of space as a normal cash register - other merchants were impressed by it as well as they had never seen it being run on a merchant terminal

Cons

We didn't find any cons with the software

Review Source: Capterra

Tarek from Le p'tit cafe

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Professional , best customer service

Counter Dosen't give me history of sales.

Pros

Simple and easy to use and any one can used in short time.

Cons

If i can to organize my product in my way.

Review Source: Capterra

Doris from Young Shing

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Kouta is pretty good

Kouta is a smart point of system sale, Kounta has the most amazing customer services

Pros

Kounta system is very smart and easy to follow.

Cons

* It seems a little pricy, we are in NZ and it's in AUS dollars excl GST.
* it needs wifi connections to run all the time. (perhaps it's the trend of our world now :)

One questions in the meanwhile: is there a function to retrieve how many dishes of an item we have sold in a period of time? many thanks!

Review Source: Capterra

Ari from Bar Saracen

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Bar Saracen

Overall, I am very happy with KOUNTA and I believe such systems are the future for the hospitality industry.

Pros

The software is fine, it is a POS it doesn't do anything better than a server based 'traditional' system. The positives of KOUNTA are the tablet based interface, competitors such as IMPOS are too lazy to adapt the CRT system to tablet; the ease of instigating changes, the price; and importantly the support and expertise of the technical staff at KOUNTA .

Cons

There is an instability in the system ie the seeming loss of functions such as printing, and the delay in synchronising between tablets.

Review Source: Capterra
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Ease-of-use

Value for money

Customer support

Functionality

July 2018

Terrible Integration with XERO

Pros

Daily monitoring of the sales
History of sales figures
taking the orders at the till although couple of times it started to update in the busy time without asking

Cons

- Updating without asking on busy times in front of customers
- Frequent disruptions
- Very poor integration with XERO, multiple times we had to export the reports manually and recently they changed the whole thing and the reports of three months did not export to XERO and it's very complicated to setup and retrieve the data. Customer service and support was poor as well
- It's very expensive and not value for money

Review Source: GetApp

Christopher from The Rusty Owl Cafe

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Kounta helped solve our need for a simple POS that integrated with CBA's Albert.

I am able to better analyse my business performance and make real time decisions.

Pros

It interfaced with our existing Albert and IT setup at the Cafe. Our staff quickly adapted to new methods for operating and recording sales. The interface is reasonably intuitive and the videos help with any learning gaps.

Cons

Some of issues that irked me.
1. There is no way to test workflow (options, etc) in a test mode. So you do everything in a live environment (and constantly have to swap to POS and back to test). So you can end up with 'false' sales figures, and incorrectly recorded refunds, or deleted sales. From the back office it would be good to 'test' new products setup before making them active.
2. There is no way to adjust a reconciliation if it is incorrectly entered.
3. The next price points are not attractive for small businesses to step up.

Review Source: Capterra

Glen from Susuru Pty Ltd

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Works well and very simple to use.

Ease of use. Good reporting.

Pros

It's ease of use is the most compelling feature. The reports are reasonably comprehensive too. Great for a hospitality start-up.

Cons

There are occassional troubles with printing, where the software somehow loses the fixed IP address of a printer. This is usually temporary, however. It's need to be connected to the Internet is also a con. Whilst it works a little offline, it does become unusable quickly.

Review Source: Capterra

Tony from Migration and Education Services

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Easy to use and compatible with a lot of add-ons

Pros

very straightforward and easy to use. It is compatible with Boppl, and bump it which makes much easier for the kitchen to process orders

Cons

The inventory is a bit complicated, we have to add all the ingredient for every dish, I don't know if there are better inventory management software in the market, this one is complicated.

Review Source: Capterra

Alasdair from Coffee Carter Limited

Ease-of-use

Value for money

Customer support

Functionality

June 2018

Exactly what we were hoping for

Pros

Gives fantastic feedback on sales by hour and type even at the lowest payment level. Very easy to use

Cons

The expense. It is great feedback, but perhaps a little expensive, since POS software can be used free, it is the data crunching that seems expensive

Review Source: Capterra

Simon from The Salvation Army

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

This has been a very easy program to use and the help desk has been great

Pros

How easy it has been for my staff to use, the cost was a big factor when I chose to use Kounta as many over cost more and the support has been outstanding.

Cons

I need the ability to put notes with the end of day cash up, for Auditing purposes. It would also be good to have the finalised takings number on the end of day print out.

Review Source: Capterra

Ruth from French Fripe Pty Ltd

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Fast and efficient service for a complicated roll out.

Time saving, improve the professional profile of the store, reduces administrative burden for sales and support staff.

Pros

Data synchronicity of sales and inventory data. Ability to offer a smooth client experience when closing sales transactions in store.

Cons

Search functionality not strong enough to meet all the potential uses for search-ability within our code list. This is a factor of our unique category list which is much larger than the average hospitality client.

Review Source: Capterra

Shelly from Michark Pry Ltd

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great pos system for small takeaway chicken shop

Pros

It's ease of use and the hundreds of you tube clips of how to's. Love it and even hubby can use it and he is computer illiterate!

Cons

I really don't have any I enjoy using this programme and even friends that have helped out in the shop find it easy to use

Review Source: Capterra

Displaying 1 - 20 of 94 reviews