Kounta Software


 

Kounta is a cloud-based POS solution that offers features such as table management, orders, modifiers, inventory management and customer management. The solution allows users to split payments, create customer accounts, accept custom payment types, email receipts and tracks waste. It provides mobile apps for iOS and Android devices.

Kounta provides offline access means so that users can process sales manually. Data will sync automatically once the connection is restored. Users can centrally manage products, prices and payment methods by setting up various sites or locations under one account.

Kounta is compatible with hardware including Mac, PC, iPad, Android and many legacy POS systems. Other features include multi-site reporting, a central product catalog, account sales and API access. Integrations include Xero, QuickBooks, Tyro, Ximble and Sage One. Pricing is per site per month. Support is offered via knowledge base and phone.

 

Kounta - POS
 
  • Kounta - POS
    POS
  • Kounta - BouncePad Centre
    BouncePad Centre
  • Kounta - Add-Ons
    Add-Ons
  • Kounta - Dashboard
    Dashboard
  • Kounta - Reports
    Reports
  • Kounta - POS Tables
    POS Tables
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

76 Reviews of Kounta

 

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Software Advice Reviews (6)
More Reviews (70)

Showing 1-6 of 6

Amelia from Just Earth
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great Customer support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Immediate customer support is a huge plus

Pros

Ideal for hospitality..providing hospitality POS solutions that were once considerably more expensive. Understands the Australian market. Great customer support. Was having a problem at 7:30 am on a Saturday morning and got an immediate response from a real human. Big ticks for that!
Easy to update and maintain.

Cons

a little bit steep for a new business. But overall a great piece of software..the retail capacity is limited but works well for a cafe with a few retail items.

Review Source
 
 

Jun from Sue's Bar & Grill (Australia)
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Buggy and lack of support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Worst POS system ever. I would give zero stars if I could.

Service was dismal and a lot of bugs with the program. It seems like the program was half completed when it was released.

While it might perform at a satisfactory level when the business is relatively small and not as busy, this software clearly cannot handle when we have over 100 covers per service as there was no bugs during our quieter service period.

Absolute waste of money and time. Only consolation I have is that I can use the reuse the hardware with other POS system as it was just iPads and cash register.

Little follow up with the problems we had and when they did contact us, 90% of the time they were unable to resolve the issue. We had double prints of orders resulting in wasting and also missing prints of kitchen orders resulting in angry customers and damage to our reputation.

If you are looking to get Kounta because it is cheaper, don't bother. We were happy to get rid of it.

Pros

Simplicity of the features and simple pricing structure. We were able to view all the reports remotely.

Cons

Buggy and full of errors especially during a busy restaurant service. Reports were insufficient and support was also unable to resolve the issues we were having.

Review Source
 
 

Jimmy from The Butcher Statioon
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Horrendous POS System.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

DO NOT WASTE YOUR MONEY ON THIS!!! MOVE ON TO THE NEXT!

Pros

Nothing to say here. There is nothing good about this system except for the promptness of my customer service, who usually has bad news. But as I now understand my customer service rep doesn't ACTUALLY work for Kounta, she works for the company that sold it to me. I wish they would have sold me one of their other POS options.

Cons

Server level order control is an upgrade, they don't tell you that when purchasing, even though that is one of the most basic things. Check splitting is the most laborious I have ever experienced, if you have a table that needs multiple splits get them a refill of their coffee because it will take a while. No over all system close out, no way to re-open a check. In lieu of that simple option they have a refund button, but, guess what if you had multiple pay types IE Cash and CC that doesn't work, can only refund whole amount to one pay type, which then screws up the server report(one of the biggest reasons to have a POS system) Integrated credit card system has worst customer service ever. If you need to get someone after 9 good luck. Randomly loses checks! Have no idea how that happens but if you are on a check and the system reloads(which it does a lot) bye bye order!

 
 

Jennifer from hillztribes
Specialty: Health & personal care
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

greatly misled

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

a very disappointing and expensive experience. They have even now told me that they know Kounta is not really suitable for retails but more for hospitality. They had visited our store and discussed our needs....now they tell us they have another new programme we can buy from them. Consumer Affairs is my next stop

Pros

I have absolutely nothing good to say about Kounta, its programme or its service. Trying to talk them they just become argumentative. So I have given up.

Cons

very complex and clunky. scanning feature complex and doesn't work a lot of the time. too many steps to complete simple entry of products - downloading and uploading spreadsheets every time takes a lot of time and often causes errors when uploaded. after several months and many thousands of $ in wages trying to get it running and loaded and we are at the point of giving up. A very expensive exercise. While the system had so many problems, the sellers wanted to charge us for any training or fixing problems.

 
 

Mic from Eddyline Brewery & Restaurant
Specialty: Restaurant

March 2016

March 2016

Nice concept but still beta quality

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The best thing about Kounta is that it is relatively easy to use. This comes at a great expense however since despite the pretty and fancy interface the features a busy restaurant need (like a robust method of splitting checks), solid timeclock integration, and solid EFTPOS integration are grossly lacking. The entire software has a very 'beta like' feel to it!

Likes Least

Poor EFTPOS integration, buggy and slow once many orders are entered, very weak timeclock integration, very poor check splitting feature. With as many buggy issues you would think that their customer support would be interested in helping but they simply tell you that they are looking into the issues and to post to their discussion forums (because a busy restaurant owner dealing with a buggy POS has time for that!)

Recommendations

Be very wary of the stated claims and features as many are poorly developed. We previously used Aldelo POS in the US but it is unavailable in NZ. If you are using it for a small cafe with one terminal and a hard wired EFTPOS solution it may work for you. Full-scale restaurant users will choke on it.

 
 

Bill from Deluxe Diner LTD
Specialty: Restaurant

March 2015

March 2015

I think they have a great product in this Kounta POS Software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The way it's continually developing with amazing features. It's like they are reading my mind; just as I think of something, it's being implemented.

Likes Least

That it does not support eftpos New Zealand, yet other than that, there is not a lot to dislike.

Recommendations

It's a great tool; we have a complex restaurant menu, and it works nicely. Cheap to make changes as you can do it yourself. Reporting is tops. Very affordable once in place. Always improving. Fantastic support.


 
 
 
Showing 1-20 of 70

Ruth from French Fripe Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2018

May 2018

Fast and efficient service for a complicated roll out.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Time saving, improve the professional profile of the store, reduces administrative burden for sales and support staff.

Pros

Data synchronicity of sales and inventory data. Ability to offer a smooth client experience when closing sales transactions in store.

Cons

Search functionality not strong enough to meet all the potential uses for search-ability within our code list. This is a factor of our unique category list which is much larger than the average hospitality client.

Review Source: Capterra
 

Shelly from Michark Pry Ltd

May 2018

May 2018

Great pos system for small takeaway chicken shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It's ease of use and the hundreds of you tube clips of how to's. Love it and even hubby can use it and he is computer illiterate!

Cons

I really don't have any I enjoy using this programme and even friends that have helped out in the shop find it easy to use

Review Source: Capterra
 

Ufuk from Pierre Loti Pty Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

So far so good

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Already listed in my response.

Pros

User friendly, easy to use, accessible, great support, great features. Set up was quick to get the system up and running to be able to generate sales, and we haven't had any glitch to date.

Cons

There still are some options we're missing, but ideally would like to have. Our products do come with quite a few options, and it's time consuming to browse through those options. As much as it's partly to do with getting used to the system and the how we structure the system, I believe a lot can still be done and made accessible by Kounta to enhance usability.

Review Source: Capterra
 

Bradie from Vito's Espresso Bar

April 2018

April 2018

Awsome POS system! Easy for staff, easy for management. Outstanding customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Can manage from anywhere. Easy to update products on prices on the spot. Great reporting and crm. Love that you only have to use functions that you require.

Cons

I would like to be able to view only POS from device which is not assigned as register. Also, not sure if already available, but we would like to be able to process gift certificates through the till easily.

Review Source: Capterra
 

Anton from Hughes Barbecue
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Kounta took care of everything we needed effortlessly.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Up and running quickly with great support.

Pros

Simple Setup, Easy to train staff to use. Staff were familiar with the software and were happy to jump in and take orders at busy times. Instant reports are really great!

Cons

Cloud based software will always let you down when you're flat out busy. Murphy's Law! Maybe some way to operate and upload at the end of each day would be an answer.

Review Source: Capterra
 

Olivia from Cedar Nursery + Design
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Absolutely easy to use, friendly and fast service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Functionality and easy to use. Effective reward system, our customers get rewards and they can see their points accruing

Cons

it won't just take phone numbers to allow changing profiles, with so many email promotions these days, not many customers want emails. If you can manipulate the points with just a phone number that would be great

Review Source: Capterra
 

Amanulla from Adore Tea
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

All my quires been taken care and solved as I wanted

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

its user friendly and easy to explain to all new staff its user friendly and easy to explain to all new staff

Cons

Loyal tee customer connection Loyal tee customer connection Loyal tee customer connection Loyal tee customer connection

Review Source: Capterra
 

George from Charlie & Franks

February 2018

February 2018

This is my first experience with a could based system. Very happy so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cost effective , easy to train new staff, easy integration with our accounting system.
We are looking to now add rosters and stocktake to streamline our business.

Cons

Service can be effected when the system goes offline. This can also effect cash up as when the system is offline you are unable to process accounts.

Review Source: Capterra
 

Corey from Prague Restaurant Bar and Grill
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Has helped a lot in our restaurant

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of use and a functional bartop digital register

Pros

How you can easily input items for bar and kitchen and they will print desperately to the assigned printer

Cons

It has its crashes and can be frustrating waiting for the other devices to sync while you are trying to process a transaction

Review Source: Capterra
 

Sue from Up To Date Consultancy
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Setting up and Training it for Clients

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use, adaptable in most situations. Any staff member should be able to use it especially on the visual side of things. Links to the accounting programs.

Cons

A few little enhancements would be nice to give the client and few extra reporting outcomes but I'm being a little picky.

Review Source: GetApp
 

Emma from Source Foods

February 2018

February 2018

Great product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use
Easy layout to navigate
Colour coafing
Can add photos of products
Lots of addon options

Cons

Cost for multiple registers
No learning platform for new staff
Addons can be costly
Account customer function could be better

Review Source: Capterra
 

shane from Godiva
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Very reliable entry system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

user-friendly, low cost.

Cons

functionality limiting e.g. stock control, transfers between entities, reporting. But then, great system for us to start with at least. Had been very reliable other than around 2:30 pm, when it does not allow us to run reports.

Review Source: Capterra
 

Jay from Malt Brewing Co.

February 2018

February 2018

great product, epic online support via chat, always help me out any time of day. c

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The support is amazing, we really love the features and the extra add ons tht are free are amazing. The integration is also great and getting better by the day

Cons

option sets and variants are hard to get your head around. that whole process of creating a special could be made into a much better user experience/workflow 'i want to make a combo special' - select this, then that, then this for example. The nesting and linking is very hard.

Review Source: Capterra
 

Richard

January 2018

January 2018

Great Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Being a Hospitality professional for 20 years I have dealt with numerous POS systems. Kounta is relatively straight forward and has the functionality and flexibility to run your business with ease.

The support offered by Kounta day and night has been at an exceptional standard. The understanding and support during setup, implementation and to now has been a suprise in this all to modern world. This holistic approach will keep Kounta ahead of the pack for quite some time.

Cons

Some of the language with respect to Hospitality is not not necessarily how we refer to how things are done in my experience however it is only a minor issue.

Review Source: GetApp
 


January 2018

January 2018

Easy to use, excellent support !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

So far I have found their support-team extremely helpful and the system itself is very easy to understand and implement.

Cons

I have not come across any difficulties so far. However, for bookkeepers - as most bookkeepers I know have never operated this system by themselves - if they could run a practical 30 mins course on how to integrate KOUNTA with other accounting systems such as XERO, that would be extremely helpful.

Review Source: GetApp
 


January 2018

January 2018

Kounta makes POS easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

Kounta is simple to use, and mostly easy to configure. Being in the cloud alleviates the need for backups and facilitates easy changing of products or prices from any device any time.

Cons

Some functions are a little quirky. There are also some add-ons that should ideally be part of the core product such as more advanced reporting/analysis. Also creating sandpit copies of the company to test a complete redesign before implementing would be advantageous.

Review Source: GetApp
 


January 2018

January 2018

AWESOME CLOUD BASED APPLICATION FOR THE INEXPERIENCED

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

This is a very easy POS to use, all cloud based so access at any time is a cinch! for a newby in hospitality without any experience setting up a point of sale its been a relatively simple task. The access to support staff is very good however expended communication hours would be a benefit for the busy people who work on this stuff at night time.

Cons

Haven't come across any yet! if there is one thing so for it's integrating add on's, seems to be a little confusing! but i'm sure that is largely due to my inexperience.

Review Source: GetApp
 

Brett from Maleny Bowls Club Inc
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Kounta has catapulted our Maleny Bowls Club into the 21st century literally overnight.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
Value
Support

It has literally transformed our business model into a user friendly (especially for our team of volunteers who are mostly over retirement age and not accustomed to technology), dynamic management system that provides improved stock controls and incredible reporting for our management committee.

Pros

Ease of use for our volunteers has been a godsend. Back of house statistics, reporting and stock control make life so easy for our Providore and Treasurer. We now have mobile fingertip management of all aspects of our operations which is sensational. Within 14 days of introduction from our previous "cash only" operations we are exceeding 40% of transactions being on EFTPOS with functions running over 90%.

Review Source: Capterra
 

hagen from Tirol Sports
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Great setup help. Excellent customer service. No problem to small to help with

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Any small to medium business owner that needs simple adaptable software to get the job done.

Pros

Easy to setup. Zero Setup fees, sooooo easy to use!
Called them up several times on setup and immediately received help.

Review Source: Capterra
 

Andrew from Ooomph Australia Pty Ltd
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

It is the only cloud based pos for hospitality I think we could use and run our business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

It allows us to easily manage customer transaction and to report on total sales and products in a really efficient way. We've grown in our understanding of our business enormously just reusing kounta

Pros

The sales transaction from start to checkout is great. The printing of customer orders in multiple locations plus the kitchen. Modifier are also the best in the market.

Cons

Scales and scanner integration for use with a retail store. Scales can't be and scanner with Windows is clunky

Review Source: Capterra