Lavu iPad POS Software


 

Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant, and quick-service interfaces, each designed for the correlating environment. The system allows users to customize most aspects, including unlimited menu modifiers, custom menu item icons, and layout. Lavu gives establishments the option to implement tableside ordering, supports take-out and delivery routing, and offers rewards and loyalty through an integration with Loyaltree, as well as an in-house program.

In addition to the POS, Lavu also gives users inventory management tools, including low-count warnings and an ‘86 countdown. Employee scheduling, shift-trading, and payroll reports are examples of what’s offered for Employee Management. Lavu offers a host of sales, inventory and expense reports that can be accessed anywhere with an internet connection. Currently being used in 89 countries, Lavu can be translated into any language.

 

Lavu iPad POS - Upload pictures as menu icons.
 
  • Lavu iPad POS - Upload pictures as menu icons.
    Upload pictures as menu icons.
  • Lavu iPad POS - Create menu modifiers with customized pricing.
    Create menu modifiers with customized pricing.
  • Lavu iPad POS - Guest tickets designed for efficiency.
    Guest tickets designed for efficiency.
  • Lavu iPad POS - Management controls employee access to functions.
    Management controls employee access to functions.
  • Lavu iPad POS - Scroll through open orders.
    Scroll through open orders.
  • Lavu iPad POS - Send directions to delivery drivers.
    Send directions to delivery drivers.
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

59 Reviews of Lavu iPad POS

 

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Software Advice Reviews (33)
More Reviews (26)

Showing 1-20 of 33

joe from Mashcraft Brewery
Specialty: Bar / nightclub
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Horrible customer service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would never recommend this product to anyone. Cost us over huge and despite them never getting the system fully functional.

Pros

Uses hardware for the terminal that can be converted to something else when getting rid of their service.

Cons

Customer service inability to fix problems and no technicians that can be routed within 24-72hrs to get you up an running

Review Source
 
 

Duane from Belhurst Castle
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

TERRIBLE POS SOFTWARE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Terrible choice of product when it comes to a POS system. Very disappointed and would not recommend.

Pros

No positive about this system. Nothing to say that's positive in terms of it's use or operations.

Cons

POS system as a whole, customer service, poor choice, non-responsive, expensive, inoperable to use.

Review Source
 
 

John from Gecko Parks, LLC
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2018

June 2018

AVOID AT ALL COSTS!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you want to have issues and spend most of your time trying to get your POS working properly then go with these guys. If you like losing money on sales go with these guys. Worst system and customer service out there. The biggest mistake I made in business was choosing Lavu.

Pros

NONE

Cons

First of all, try calling LAVU. It will take you 30+ minutes to get ahold of anyone. I put in 7 POS stations and 6 handhelds with 4 menu boards. It was a good size order. The process started in July 2017 and now we are in June 2018 and our menu boards still don't work and our card readers for our arcade games do not work. They charge me monthly for it and refuse to credit me for items that are not working. They keep sending me messages that their team is working on it and working on the weekends etc. All BS this system as well as the ERS system they recommend is junk. AVOID!!!

Review Source
 
 

Josef from Real Estate
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Easy POS without backup.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A simple system, but not for areas with semi frequent internet outages.

Pros

Lavu is a very cost effective and easy to setup POS system on the market. From a server interface it was clear and logical.

Cons

The biggest problem with this system is what happens when the WiFi goes down. It has trouble sending tickets and will not store credit card information for later processing.

Review Source
 
 

Heather from Black Forest Pub & Grille
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

A good system but customer support is most often disappointing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Ease of use
Joshua Maestas from customer service was so incredibly helpful. He took time to listen to the complicated scenario we were trying to resolve. He followed up when and how he said he would. Most of the time our customer service experience is frustrating but he was truly a breath of fresh air.

Cons

Back end reporting; customer service. There are programming bugs and we continuously are told "development is working on it" but never saw any resolution. If it isn't a priority for you and not intended to be fixed then don't tell us it is being fixed.

Review Source
 
 

Lianne from St. Martha's
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Other than software issues we like it a lot.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Set up is easy and logical, et is easy to use and does what we need it to do...and excellent customer support.

Cons

Sometimes you can be on hold for a really long time...have tried the call back option but didn`t get a call back...

Review Source
 
 

Laura from Olympic Pita
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Lavu is easy to use and has fantastic customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

INTEGRATION with 3rd party delivery sites via Chowly (so no more manually inputting orders from seamless/ delivery.com/ eat24/ etc. into the POS system), easy to use, good quality hardware, fantastic customer service (anytime I call, the question gets solved the first time; customer service is friendly & very effective; always easily accessible), lots of amazing features (reports, inventory management, employee management)

When I first contacted Lavu, we were only interested in switching POS systems for 1 reason: integration with 3rd party delivery sites. Lavu didn't have the Chowly integration at the time I first contacted them, but 2 weeks later, I got a call from my sales rep saying they were in the process of speaking/ partnering with Chowly. Lavu is a small company (compared to other POS system companies) and all employees work out of 1 building in Arizona. This is a major advantage to me. There is not a lot of red tape, they work closely together (if I have a question for someone in another department, my sales rep would literally walk over to them and ask) and things get done... FAST!

Cons

Nothing to do with Lavu - it's just that apple software (i.e. iPad) is more costly than using Android-based systems (i.e. tablets) but the iPad is MUCH more user friendly

Review Source
 
 

Eliecer from Artisan Bakery and Pastries Inc
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Really good customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Pros

Always someone available to help you, price is affordable and meets the needs for my business. The system is easy to understand

Cons

They are not local in my area so I am face to face person. But other than that it’s a great service and worth the money that I paid.

Review Source
 
 

Tommy from Tommy v’s pastaria
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Fast and easy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Organized and clean lay out that is easy to use . Reports are easily accessed and very thouro . The employee time card is great

Cons

This is my first pos system so I don’t have a lot to compare it too. I wanted something easy to use because I’m dumb and this is very easy to figure out. I guess the only thing I don’t like is paying the monthly bill .

Review Source
 
 

Kevin from the Productivity Co., Inc.
Specialty: Restaurant
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Excellent, fast, easy-to-use system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Simple, fast order taking with plenty of options. Easy to use on IOS devices. Very reasonable cost.

Cons

Not much not to like. Configuration takes time, but comparable to others. Reporting is a little inflexible, but necessary reports are available and work well.

Review Source
 
 

Lisa from Infintech LLC
Specialty: Other specialty retailer
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

World-Class Customer Service and Support

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Unparalleled customer service and expert consultants like Josh elevate Lavu POS above the competition.

Cons

Price point for product and services could be more competitive. The start up cost for Lavu POS could deter business owners.

Review Source
 
 

Wes from RCE
Specialty: Restaurant
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2017

November 2017

STAY AWAY

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The interface is user friendly, and tickets get sent to kitchen without many problems. But we could do this with paper

Cons

Everything else! Whenever we have a issue they send it to the "developmental team" also known as the black hole. When we signed up they said "offline processing was in the works" that was 2 years ago. Reports are literally ALWAYS wrong. If you look at sales on two different reports they never are the same. For a span of about three months they miscalculated sales tax, having us over pay hundreds of dollars! For a long time they randomly doubled numbers on server reports, and now there is a random .50 added to numbers on servers reports. I have a tax background an I informed them the liability they were putting on us and our servers by misreporting so they showed me on the IRS website where they were right, THEY SET UP THERE SYSTEM BASED OFF THE WRONG PART OF THE IRS CODE. Not to mention that it randomly opens tickets from all different times that we have to re-close and I'm not sure we get paid for them or not. When we call customer support they are really nice, but our issues always get sent to the "Developmental Team" to never be heard about again!

Review Source
 
 

Scott from Rockin Robyn's
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Not a bad system, not a great system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

It's a very nice system. Easy to use and a better cost than others. It needs a lot of work providing more flexibility in changing features that your place might need more than another.

Pros

The front end interface for the servers is great. It makes order taking simple and organized. And prints out very nicely for the kitchen

Cons

The flexibility in the printable reports at the restaurant just isn't there. It's built too one way and not able to be customized for a different company

Review Source
 
 

Julie from Giau Bar n Bites
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Worst customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not even bother!

Pros

Easy to adjust and change things.
Ability to access tabs on cell phone.
Nothing else to say...

Cons

Raised their service fee twice in several years.
Lots of glitches over the years.
Sales team always available but always have to leave message for billing and customer support.

Review Source
 
 

Bryce from Hands On Tech
Specialty: Other specialty retailer
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Thank you Lavu.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a wonderful product with amazing customer support.

Pros

Perfect for the restaurant and quick serve environment. Being on the cloud allows me to make adjustments and run reports from anywhere, anytime.

Cons

Needs a little more development on the retail application. Not as well suited for retail as it is for restaurant.

Review Source
 
 

Russell from Salud! de Mesilla
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Online all inclusive restaurant POS

Ease-of-use

Functionality

Product Quality

Customer Support

There is an open ended API for other application integration, but we are not savvy enough to do this ourselves. It would be great if there were more companies and different aspects of integration on the back end for more high end analytics and functionality. (IE: Quickbooks, Simple Order, Etc.).

Pros

Very versatile and easy to use. Easy to make modifications and adjustments within the system and customize to our specific operation.

Cons

Sometimes connection of iPads can be a little shotty as it goes for the order takers communicating with LAVU KDS, and it has been hard to get the problem fully resolved, but it only creates a mild irritant and not a full distraction from the overall business.

 
 

Jason from keo ku inc
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Generally Satisfied, no Major Issues

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I like your service in general. No serious issues.

Pros

I like all the options that you see and change yourself on the backend from the internet. General usability is also pretty easy and straight forward.

Cons

Not many cons. Some functions like splitting checks seem to be a bit complicated for some of our waitresses. The more intricate features, which is to be suspected I suppose. We have also had some problems with customer service in the past, one person telling us it's the credit card merchant and them telling us to call you, very complicated and a pain in the ass. Your customer service reps need to know what they are talking about.

 
 

Brian from Keo Ku Jang Restaurant
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

After one full year - still happy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Overall, a good product and always recommend to others.

Pros

System is fairly easy to use and navigate. Easy to setup menus and configure accordingly. Customer support is pretty responsive and quick although sometimes questionable knowledge to help with all situations. Cost for system is excellent.

Cons

Fonts can be a bit small on pos interface and thus hard to read. No big cons to comment on other than have had some big hassles configuring system to work with different credit card merchants and being bounced back and forth with customer support to resolve.

 
 

Jet from Japanese sushi and hibachi
Specialty: Restaurant
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

A value buy

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This product works very well for me and gives me a great value at the price point of the equipment.

Pros

It is very customizable. I'm a midsize family business and the cost really hits the sweet spot. The fact that they use apple only products forces me to pay a premium price for the hardware but I know that the equipment will retain its value. They always end up answering my questions even if it takes a while but I can make changes and check the numbers instantly.

Cons

This product does need to be used with a fast internet set up. My set up is 75/75 so it's quite fast. I have no problems with it working and can make changes anywhere but I'm tech savvy and I do suggest an additional purchase of a laptop if you do not have one to do in depth tracking and editing.

 
 

Lee from Joe Maxx Cofee Company
Specialty: Restaurant
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Great pos system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Very user-friendly. Great for a small business. I like the custom features of the system. It is also great for gift cards

Pros

Great customization

Cons

No one so far

 
 
 
Write a Review
Showing 1-20 of 26


July 2018

July 2018

TERRIBLE EXPERIENCE WITH LAVU

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Absolutely nothing. There is no positive to this POS system and I wouldn't recommend it to anyone I know.

Cons

After purchasing LAVU in April of 2018 , three months have gone by and the LAVU system is still inoperable. It's some of the worst customer service I've seen and that's if you can even get a response from someone. LAVU is a VERY poor choice if you're looking for a POS system and I do not recommend purchasing.

Review Source: GetApp
 

Joe from Rev Cafe

March 2018

March 2018

Great system, could use a few more basic features that many other systems use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Love the ease of use. The customer service has been really good as of late. Would for the most part recommend to any business.

Cons

Need some better basic features:
-Option for end of day report to reconcile as if the credit card tips were given out as cash to the servers, as this is the process for most restaurants.

-Better tip reporting capability for employees. It would be great for it to ask for total tips to be asked when employee is clocking out. There are many reasons for this including tip out, tip pool etc.

Review Source: Capterra

  Response: Lavu, Lavu, Inc.

Date: March 2018

March 2018

 

Hi Joe. Thank you so much for the feedback. We're glad to hear Lavu is meeting your needs and will strive to keep improving to make your experience even better.

 

Jamie from Cold Creek Tavern
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Not A Fan -Would suggest Pen & Paper

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Benefits: It was a band-aid for when I didn't have anything. LAVU has now become an albatross around the neck of our business.

Pros

Generically, the price is what what the draw for me an my small Craft Beer bar. I even recommended it at the beginning to a few other customers, but it was a mistake.

Cons

Not customer support per se, but the fact that when they utter "development team" right there, there is no hope your problem will be solved. None. They now call a problem that needs the development team a "Feature Request" which is the nice way of them saying, "No, we are not going to fix it, ever". A "Feature Request" sounds like you are imposing on them to do something special for you, instead of just fixing the software to work as intended

The back end web software is in shambles and rarely works as advertised. The reporting features give you decent onscreen views, but you cant reprint a ticket that you can see on their backend web interface. The "print layout" for some tables dont work and give random data.

Discounting system is not robust.

Review Source: Capterra

  Response: Lavu, Lavu, Inc.

Date: February 2018

February 2018

 

Hi Jamie, We're sorry to hear your experience with Lavu has not been positive. We strive to provide the best experience for our customers and would love another opportunity to try and resolve any issues. Please call our 24/7 Customer Care team at 855-767-5288 or email us at support@lavu.com. Thank you, Lavu

 

Rebecca from Fireside Martini and Wine Bar

December 2017

December 2017

Jessica Schell is TREMENDOUSLY helpful and knowledgeable!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Ease of use. New employees can figure things out quite easily.
Integrates smoothly with Vantiv (Mercury) including their gift program.

Cons

Until just this week, I would have said that the inability to take EMV, Apple Pay, etc. through our current merchant processor was my biggest challenge.
Thankfully for the support staff, I was able to purchase the equipment necessary and will be up and running with our new terminal and it's new features soon!

Review Source: Capterra
 

Jordan from Hug-Hes Cafe

November 2017

November 2017

The software is great and the customer support is amazing

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love that it's cloud based and reliable. We had been using a pos that had a "brain" and it was really frustrating how easy the system would completely go down

Cons

I wish it had a device like the clover flex. It's a device that the server can take to the table take the customers order, take credit card payment right there and print the receipt without having to leave the table. All in one device

Review Source: Capterra
 

Jurij from Spiral-Ice
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I had an overall excellent experience with Lavu, especially with Jessica Schell

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

control over my business especially financial over view as to what we are doing and where the business is going.

Pros

Its easy to use, very user friendly and the good thing is you get a accustomed to the system really face. Definitely a software I would recommend to any start up business and big business that is in the food and beverage industry.

Cons

I was not happy so see that the printer options limit you to use only Epson. Not being able to get an Epson, I use a Bixolon, which is provided in the drop down menu but no options what so ever. Having had said that I am not able to add my logo on the receipts since i can´t configure this within the Lavu software I have no option as to leave the receipt without logo!!

Review Source: Capterra
 

susan from Hazels Diner

November 2017

November 2017

Just getting installed so I don't have experience with ease of use or features.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Everyone with the install, sales and support have been great so far. We hit a snag with our internet speed and they moved the install and they built out our menu over a holiday weekend.

Review Source: Capterra
 

enung from spaccanapoli di ubud

September 2017

September 2017

fraud by billing request or shutdown lavu

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

about the sistem we are of course happy after one year of lavu at our restaurant, our job is helping from lavu, accouting administration kitchen and all is going in perfect harmonies

Cons

fraud by billing request or shut down lavu. Yes that happen two times , last time few days ago I get a message on a strange open windows of lavu account, was about to pay or shutdown the system but we always pay, so I was worry what happen if shotdown lavu at my place then they ask the min payment, so I used my credit card for pay it but at end they took more for Hosting PAID without any consense from me. we used to pay an agent of lavu so he doesn't answer fast half and that can happen. Now he said like last time they will refund to me but of course after some month... so disappointed about it. Hope to try back faster my money because the agent he asks me to pay him to because isn't his fault. hope someone tries to explain and solve my problem.

Review Source: Capterra
 

Blaine from Wyatts
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

We are pulling our systems out of our restaurants

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nothing to come close to outweighing the cons

Pros

About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests.

Cons

Billing is constantly inaccurate and the system shuts down during service because of this.
If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you!
Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves.
Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized.
Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you!

Review Source: Capterra

  Response: Lavu, Lavu, Inc.

Date: August 2017

August 2017

 

Hello Blaine,

We are sorry to hear about your experience and hope we can solve these issues you've been having. Our customer care manager is looking into the issue now and will reach out to you. In the meantime, we recommend reaching out to our 24-hour customer care line 1.855.528.8457 with any immediate issues you may be having. We would be more than happy to address the problems with your system. Again, we apologize for any inconvenience you may have had and look forward to working through these issues.

-Kristin

 

Mark from Gather Cafe & Coffee House
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Solid product with exceptional online support response time

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have a small coffee house and cafe open for breakfast & lunch. LAVU system is perfect for our needs. Extremely easy to navigate for both service staff and back office. Handhelds are easy and super convenient for guests and servers. Minor issues with some of the hardware and wishing they had more easily customizable reports. But I will say that they have been very receptive about creating new reports.

Pros

Easy to navigate for both service staff & back office.

Cons

Reports are lacking.

Review Source: Capterra
 

tom from pub 1

December 2016

December 2016

Terrible app

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This ruined my business. Would not work if not connected to the internet, had lots of bugs and terrible customer service. 0/5!

Review Source: Capterra
 

Steven from The High Lounge
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Nice Job Lavu

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I have a pretty big place, with a long wine and cocktail list, but this handled all of our menu, and getting running was fast with one of the distributors we found in our area. We switched from an older POS after our contract ran out, and this seemed like the new, efficient thing to try out. It was a quick install, and way less than what I paid before. I miss some of the inventory ordering and employee scheduling my old system had, but this makes up for it in other ways. My servers picked it up right away, almost no training needed

Review Source: Capterra
 

Jeffrey from Dell' Anno's Pizzeria
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Thank You Lavu

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To the team at POS LAVU, Just wanted to thank you guys so much for listening to some of our concerns over the years about upgrades to your systems. When we came on board with you guys we were somewhat hesitant to your system. After we made the change we feel as if we all have grown together. We would like to personally say thank you for the time and effort you have put into your growth and we expect to be with you for many many more years. And by the way we now have 3 restaurants with your system and are looking to upgrade two more...Again thank you from all of us at the Pugliese Group...

Review Source: Capterra
 

Kevin from Jill's Irish Pub
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Excellent POS System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Bought the system for my pub about three years ago and I'm glad I did. Lavu has helped my staff open/close tabs much quicker than before I bought the system. I'm making more money and I can say that part of the reason is due to Lavu. Excellent POS system.

Pros

Ease of use and the reliability. Hasn't crashed on me in the three years I've had it.

Cons

Lags every once in a while.

Review Source: Capterra
 

Anand from Anand's Indian Restaurant

May 2016

May 2016

Lavu has helped my restaurant reach new heights

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros: very efficient product.. has only malfunctioned once in the four years that I have been using this product and their customer support helped me resolve the issue in less than an hour

Cons: none to date

Lavu has honestly helped my restaurant become a hit around town. Before I bought this POS system my waitstaff and just overall service was lacking. Lavu has made my restaurant service 10x quicker and has also helped me better track overall trends, which in turn has led to increased sales over the past four years. I highly recommend this system!

Review Source: Capterra
 

alan from blood & sand

April 2016

April 2016

Don't use Lavu unless you want a mountain of headache

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Terrible product, even worse customer service. Cancelled our service with them over a year ago because it was loaded with bugs and constantly crashed.

Review Source: Capterra
 

David from Dick Blomster's Korean Diner

October 2015

October 2015

This is a great system.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

New employees have no problem using it right away. Very intuitive. It makes other super expensive systems like micros and aloha dinosaurs. I had a couple of issues at the beginning but all were easily resolved. Technical support has been great too. I love the backend real time reports and how easy it was to set up and change menu items. My servers are also very happy with poslavu and they love taking orders on iphones. I don't understand any of the bad reviews, I believe the issues must be user error not the system itself. POSLavu is releasing updates all the time and I'm excited to see what else I'll be able to do in the future. I believe this is a great company who is dedicated to improving an already great pos system. I do recommend getting a Mac mini local server.

Review Source: Capterra
 

Kendall from Cake Fetish

October 2015

October 2015

Simple Comprehensive POS

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

POS Lavu has been such an easy transition and very user friendly. It has made it easy to keep track or our products and sales, our employee's love the simplicity of the system. We are a unique industry in the retail space and the staff was very accommodating to make it fit our needs. Would definitely recommend this software. Updates are slow to hit and have had some issues with the card swiper, but yet again their customer service is always there to help.

Review Source: Capterra
 

Doran from Kruise Kontrol

September 2015

September 2015

We couldn't live without it

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We have a wide range of clients that we cater for constantly. Some require specific menus be set up per location with the ability to add and subtract items from orders as well as sent tickets to another location (where our kitchen is). We tried Square for a while but did like that it couldn't track employee hours or send tickets easily. We just bring out a hot spot and Lavu. Haven't has any real problems with the system. Their support staff know the app and process well, I just wish they made on-site visits but I guess they are working on that soon. We are currently using the "Retro" version of the app without problems.

Review Source: Capterra
 

Dennis from Weaver Deli

September 2015

September 2015

Saves us time and money, works great for us!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I started using Lavu Point of Sale about 2 years ago. Before switching to the system we were using paper tickets, I didn¿t realize how inefficient this really was until I made the switch to an electronic system. Not only are we now spending less time managing each order, accuracy has gone up, and my shrinkage has gone down. The kitchen is only allowed to make items that are rung into the system and print out which has help cut down on theft or giving items away. The biggest time savings is getting the customers checked out. Previously during our lunch rush we would have a line of people waiting to pay and leave, now we are able to handle them as they come up to the counter since everything is already totaled up in the system.

Another big help has been the ability to use iPods to take orders at the table. We usually have a rush after church on Sundays, sometimes a line at the door. Before my servers had to go to the table, take the order, then take the ticket back to the kitchen. Now my servers go to the table, take the order, hit send and it prints in the kitchen. Then they can go straight to the next table. Anything we can do to speed up the time it takes to turn a table is a plus.

The amount of features that have been added in the last couple years has been amazing, it¿s nice to see that they are actively working on the software. The biggest thing for us has been the addition of ¿always offline mode¿. You just use the system and the orders go to the cloud in the background. When we first got setup we had some issues with the internet which interfered with using the system. They offered us a local server option but I did not want to install more hardware. While my internet situation was much improved by switching from DSL to cable I always worried that my connection going out could be a possibility. With the new version (3.0.3) the system keeps working even if my internet connection were to go out.

The Lavu POS software has worked great for us and I highly recommend it.

Review Source: Capterra
 
 
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