Lavu POS

RATING:

4.2

(210)

About Lavu POS

Lavu is a Point of Sale solution designed for use by restaurants, bars, and nightclubs - from full-service, quick-service, and franchise restaurants, to food trucks, coffee shops, and lounges. Users can choose between bar, restaurant, and quick-service interfaces, each designed for the correlating environment. The system allows users to customize most aspects, including unlimited menu modifiers, custom menu item icons, and layout. Lavu gives establishments the option to implement tableside ordering, supports take-out and delivery routing, and offers rewards and loyalty through an integration with Loyaltree, as well as an in-house program. In addition to the POS, Lavu also gives users inventory management tools, including low-count warnings and an ‘86 countdow...

Awards and Recognition

FrontRunner 2023
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Lavu POS Pricing

Starter Package: $59.00 | Growth Package: $129.00 | Optimize Package: $279.00

Starting price: 

$59.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Our starter bundle comes with everything you need to get you restaurant up and running! Includes iPad, stand, cash drawer, printer and card reader.

Lavu POS Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Lavu POS

1 - 5 of 209 Reviews

Tara

Food & Beverages, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Excellent restaurant POS!

PROS

Ease of use, different levels of access based on employee type, excellent customer service

CONS

Occassionally the app glitches and it creates mistakes on the server end that need to be untangled.

Vendor Response

Hi Tara, thank you for the feedback! We are constantly looking to improve. We are glad to hear that overall you are happy with your experience.

Replied March 2024

Joe

Food & Beverages, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

WE LOVE YOU LAVU!

PROS

Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden] and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]

CONS

Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.

Reason for choosing Lavu POS

Support, cost, functionality, efficiency.

Reasons for switching to Lavu POS

We had absolutely no support and have had major invoicing issues over the past few years that they've never been able to resolve.

Vendor Response

Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.

Replied December 2023

matt

Food & Beverages, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed December 2020

Lavu POS Review

used to have excellent customer service, but our system went down two days before xmas and we were unable to run credit cards for half the day. second busiest day since july. Couldn't enter tips that day either. and i tried calling them 3 times that night, plus an email. their chat hasn't worked in months. 4 days later I still have not heard from them

PROS

i don't remember why I chose them over the three other ones I tried a couple of years ago. I think because I could use my own credit card processor. But its easy enough to use for the features that i use which are basic operation of cash register it is intuitive and takes little training

CONS

things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working. I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do. Also they said that my gift cards would integrate, but they did not

Reasons for switching to Lavu POS

harbortouch was terrible. their software was basic and their processing cost me over 5%. when I went to cancel after the three yer commitment I was told it had automatically renewed and i owed them thousands of dollars. I never paid them, if I went to court my lawyer found that the commitment said 3 years on the front page and 5 years or 7 years, ( i don't remember now) deeper in the contract. NEVER SIGN UP WITH HARBORTOUCH

Vendor Response

Hi Matt, thanks for leaving us a review. We appreciate hearing from all of our customers, and we do love that Lavu helped you with processing on your terms. We have expanded our customer support team to be available 24/7, in several countries, through chat, email, and phone.

Replied July 2022

Greg

Food & Beverages, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed December 2023

24/7 support great!, credit card issues, and modifier limits.

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently

PROS

24/7 support, ease of adding and modifying menu items.

CONS

Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus. modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers.

Reason for choosing Lavu POS

Price of hardware and service. it had all the devices I needed in one system as well as time clock capability which will eventually be used when we expand to hire new employees.

Vendor Response

Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again!

Replied January 2024

Jessica

Food & Beverages, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2023

Great system for us!

We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment.

PROS

We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges!

CONS

So far, we have no complaints and are really satisfied with the system and the support.

Reason for choosing Lavu POS

Lavu's price point was better for us, especially since the payment processing functions are not available in our country -- the other companies didn't offer any price adjustment for this. Also, Lavu is made for restaurants specifically, and offers integrated inventory management as well as add-on accounting integration. As a package Lavu is the best for us.

Reasons for switching to Lavu POS

We not satisfied with the capabilities of the former system, and were not feeling proactive support from the company.

Vendor Response

Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu!

Replied June 2023