--- title: "Lavu Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lavu. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lavu is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/lavu-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Lavu](https://www.softwareadvice.com/retail/lavu-profile/) / Lavu Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/lavu-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/lavu-profile/alternatives/) # Lavu User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 259 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 158 reviews (61%) - 4 stars: 53 reviews (20%) - 3 stars: 16 reviews (6%) - 2 stars: 6 reviews (2%) - 1 star: 26 reviews (10%) ### Most mentioned pros - Recommendations by sensitive content hidden] about Lavu's abilities in hospitalty/restaurant settings, as well as use in his own restaurants, makes Lavu's POS system a product that you confidently want to bring to the table when choosing a new POS system. - The equipment is nice and everything you need to locate (payroll, employees, tax forms, menu items) are all on one screen. - Support is always available and they go above and beyond to solve any issue. ### Most mentioned cons - Split bills require your staff to have a post-graduate diploma with 10+ years of practice, super not intuitive When you are signed out of the POS Lavu and you do not remember your password, they ask you "forgot password?", you click on it and they send you as e-mail with a link to change the password. When you click on this e-mail you will get: "This request URL no longer Exists. - There are several functions that are not yet available or not best suited for our needs and for our business style and key protection for our industry with user levels are lacking. - I had a install and printer problem and there was no one to help or assist. And to this day no one has reached out to check on me or the work that was to be done. ## Lavu customer reviews Showing reviews 1-25 of 259 (page 1). ### convenient - Overall rating: 5/5 - Reviewer: Rique R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This product is truly excellent and highly convenient, offering incredible ease of use and practical functionality in day-to-day life. It exceeds expectations with its thoughtful design, user-friendly features, and reliable performance, making it an essential item for anyone seeking quality and convenience in a single package. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Access to a comprehensive platform that integrates payroll, banking, onboarding, and point-of-sale functionalities. #### Cons Support could be enhanced by providing faster response times, more knowledgeable staff, and expanded availability across multiple channels to ensure that customers receive timely and effective solutions to their issues. #### Reasons for choosing Lavu All options seemed very similar it came down to a few features that toast didn’t share --- ### Great system and support overall! - Overall rating: 5/5 - Reviewer: Brian A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall installation went smoothly and I love that the onboarding personnel ([sensitive content hidden]) has been so readily available when we have questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily. #### Cons Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations. #### Reasons for choosing Lavu Responsiveness to inquiry, ease of understanding what would happen in the transition, and cost. #### Reasons for switching to Lavu Square charged us for everything we wanted to do on it. #### Vendor response Thank you for your review, Brian! We have some thoughts regarding your comments on the iPad battery life. Please reach out to us at customersuccess@lavu.com and we can explore your options! Replied January 2025 --- ### Lavu review - Overall rating: 4/5 - Reviewer: Bianca P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Over all decent experience, a lot of good features. Has a few bugs and issues that need worked through #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros A lot of features are offered for a decent price point. I enjoyed the loyalty program and the options for setting up. #### Cons Hard to reach customer service sometimes. I’ve had a few issues with printers and tablets disconnecting. --- ### Overall good - Overall rating: 4/5 - Reviewer: Ines G. - Verified reviewer: Yes - Industry: Restaurants - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been ok for the most part. I’m still learning the process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is flexible and convenient and I’m paying less than the other POS system #### Cons Every time I have to edit an item on the menu I have to use my computer. #### Reasons for switching to Lavu Overpriced program and not helpful. Lacking on communication --- ### Lavu pos system - Overall rating: 4/5 - Reviewer: Bradee C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The iPads are set up well and everything was fairly simple to set up #### Cons That you have to do all the changes on the computer and not on the actual ipad #### Reasons for switching to Lavu Cost monthly was getting to be very high priced for us --- ### Lavu my experience - Overall rating: 1/5 - Reviewer: Nick B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Again they could run the market on the pos world if they would get it together with the lack of truth and accountability for what was said by sales reps. GET EVERYTHING IN WRITING. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros They have so much potential if they could get the communication down. It’s been one person says this and one person says that. Basically don’t believe anything they say in the sales pitch unless it’s in crystal clear writing. They will say anything to get the sell. #### Cons Everything I said about. The miscommunication and false information. #### Reasons for choosing Lavu Because I was told many things about my startup and unfortunately it was false to get me to sign up. Again get everything in writing. Everything to a T. #### Reasons for switching to Lavu Because of the crashing of the software in the past. Amazing support product just wasn’t up to par. --- ### Former Lavu User - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff. #### Cons They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly. #### Reasons for choosing Lavu The fees and support were better by Lavu at the time. #### Reasons for switching to Lavu We needed better reporting and labor tracking. #### Vendor response Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business. Replied July 2022 --- ### Business broker - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Support answers quickly and works diligently to fix issues. The transition from other POS is good too with making sure your menu is done right. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use when using the POS...it is intuitive and has the features to make a restaurant run effectively #### Cons Could use a few addl marketing tools. Support takes a bit longer in the later evening, but they do respond. --- ### Easy to Use - Overall rating: 5/5 - Reviewer: LaTrice C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been really good. I am glad I choose this system for my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Lavu POS is user friendly and I like the fact that I am able to maintain the system myself instead a third party handle the site. #### Cons The fact that the POS does not notify us when we receive an order even though we do not have the kitchen system. #### Vendor response Thank you for your review! We appreciate your business and look forward to serving you for many years to come. Replied April 2025 --- ### Excellent POS - Overall rating: 5/5 - Reviewer: ISIDORO S. - Verified reviewer: Yes - Industry: Food Production - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The funcionality and the service. When I have a problem the support teams always show up very fast #### Cons Some features that arent available, like passing some data to Excel #### Vendor response Thank you for your feedback! We are pleased to hear you have had a positive experience with us and look forward to continuing that in the future. Replied April 2025 --- ### Lavu POS Experience - Overall rating: 5/5 - Reviewer: LaRae K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Very consistent nice and timely customer service, #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Cash Discount Function, Photos in the POS System #### Cons Set Up Experience, but in the end it worked out. #### Reasons for choosing Lavu Cost, Cost, Cost, and Sales Rep atttentiveness #### Reasons for switching to Lavu Cash Discount option, friendliness, follow up --- ### Jeff’s Pizza Lavu - Overall rating: 5/5 - Reviewer: Corissa W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of building your own products and able to integrate with online orders #### Cons We don’t have any complaints about lavu pos --- ### Do not trust Lavu with payment information - Overall rating: 1/5 - Reviewer: Tr M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered My longer story is under BF on the BBB website. [sensitive content hidden] But essentially, after a miserable year of trying to get Lavu to stop incorrectly and excessively charging my credit card. I switched away with a zero balance. Then this morning, a year and a half later, got a new bill for $188 which the customer service representative refused to cancel. When will they stop? #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros For a short term, I saved money on processing with Lavu/PayPal over when Square increased their rate, until Lavu started randomly charging amounts to my credit cards. #### Cons Relentless billing issues. New charges without disclosure or agreement. Absolutely incompetent customer service. Less functional product than other POS. #### Vendor response Hi there, Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you faced regarding the incorrect billing. We understand how frustrating such situations can be, and we're truly sorry for any stress this may have caused. We're glad to hear that we were able to resolve the issue promptly and that you were not charged for the bill. Our team is committed to providing top-notch service and ensuring our customers' satisfaction, and we regret that we fell short of your expectations. We truly appreciate your understanding and patience throughout this process. Should you have any further concerns or questions, please don't hesitate to reach out to us directly. We would be more than happy to assist you in any way we can. Replied August 2023 --- ### Lavu POS Review - Overall rating: 3/5 - Reviewer: matt c. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered used to have excellent customer service, but our system went down two days before xmas and we were unable to run credit cards for half the day. second busiest day since july. Couldn't enter tips that day either. and i tried calling them 3 times that night, plus an email. their chat hasn't worked in months. 4 days later I still have not heard from them #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros i don't remember why I chose them over the three other ones I tried a couple of years ago. I think because I could use my own credit card processor. But its easy enough to use for the features that i use which are basic operation of cash register it is intuitive and takes little training #### Cons things go wrong, the printer drops offline a lot and needs help getting back. sometimes its the wifi that reconfigures to a different wifi, sometimes the printer just randomly stops working. I can't use the staff scheduling because they insist that work week starts on sunday, yet that is halfway through the weekend. our schedule and pay period run monday- sunday but I am now looking for a system that can organize cake orders for a week or a month after the order is taken, which most systems don't do. Also they said that my gift cards would integrate, but they did not #### Reasons for switching to Lavu harbortouch was terrible. their software was basic and their processing cost me over 5%. when I went to cancel after the three yer commitment I was told it had automatically renewed and i owed them thousands of dollars. I never paid them, if I went to court my lawyer found that the commitment said 3 years on the front page and 5 years or 7 years, ( i don't remember now) deeper in the contract. NEVER SIGN UP WITH HARBORTOUCH #### Vendor response Hi Matt, thanks for leaving us a review. We appreciate hearing from all of our customers, and we do love that Lavu helped you with processing on your terms. We have expanded our customer support team to be available 24/7, in several countries, through chat, email, and phone. Replied July 2022 --- ### Save Your Money - Overall rating: 2/5 - Reviewer: Jason M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I was an existing customer since the inception of Lavu in 2012. #### Cons I purchased the system in 2012. Lavu offered a wireless system when they first came out. I soon learned if you sent a big ticket to the kitchen, it wouldn't print. Lavu advised the system needed to be hardwired for the printers to work properly. I was a gold member when I signed up. I was told my price would never be higher than [Sensitive Content] per month. This turned out, not to be true. The system worked flawlessly until about 2018. Lavu would frequently go down, offline, drop printer IP addressees, rogue attacks etc. In 2018 and 2019 I lost a lot of money thanks to Lavu. I closed as most restaurants did in 2020 due to Covid. During the months I was open I noticed one month Lavu would auto debit my account for [Sensitive Content] one month, [Sensitive Content] the next. In March of 2021 to avoid these random charges I paid Lavu a year in advance. It was around [Sensitive Content] for service and a monthly charge for using up to 5 devices. In June 2021 I had to close and sale the business for a loss. I contacted Lavu to refund my money, and they refused. Don't do business with this company. #### Vendor response Hi Jason, thank you for your feedback. We're sorry to hear you had to close down your restaurants, and that we were not able to issue a refund at the time. We appreciate your business for almost 10 years, and would love to hear from you. Please reach out so we can see what can be done. Replied July 2022 --- ### Satisfied - Overall rating: 5/5 - Reviewer: Jamal P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very happy with the system I received. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The menu is what I need it. The put everything in for me. #### Cons There is nothing I don’t like about it the system is amazing. --- ### Worst POS System Ever - Overall rating: 1/5 - Reviewer: Jamison B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2022 - Review source details: This review was submitted organically. No incentive was offered Horrendous. Customer Service pressures retention on cancellations - then they fraudulently charge bank accounts after the fact. T Their CEO spams all account holders each week with cringe-worthy emails. Lavu is an embarrassment to the POS industry. LAVU is a shady company at best and a headache for any real restaurant at worst. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There are NO Pros for this POS. Never using the software is the best Pro out there. #### Cons After canceling the software - they kept charging our accounts for months. When confronted about the charges and after submitting confirming emails, they stated the charges were approved but offer no proof even though email confirmations from their own AR show the opposite. Customer Service might be the worst in the business. Told us they would return our call in 1 business day to rectify the situation and they finally replied 3 weeks later - Drained over $300 directly from our accounts. STAY AWAY #### Reasons for choosing Lavu I made a mistake and should never have chosen LAVU. #### Vendor response Hi Jamison, thank you for being a customer of Lavu for more than two years, but I am very sorry to hear how bad your experience was, especially towards the end of your use of us. I do apologize on behalf of the customer support team if you were not contacted in a timely manner, or communications were not clear. We would be happy to sort any remaining issues out, so please let us know if that is something you are interested in. Replied February 2022 --- ### Extremely important - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Again, iPad. Great experiences. Selling Lavu. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to sell and restaurants. Love it. The customer experience. #### Cons Actually, nothing I’ve had good experiences I actually like selling this product. #### Reasons for choosing Lavu Great sales experience no money #### Reasons for switching to Lavu Shift4 Less money #### Vendor response Hi there, thank you for sharing your experience with Lavu! We are so glad to hear that you enjoy Lavu and that you have had a good experience. Replied July 2023 --- ### Not really for Bars - Overall rating: 3/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered We're a high volume craft beer bar. It can start tabs. It works for now. If the complaint list keeps growing, we'll have to switch. It works fine, but when it doesn't work, it totally halts service. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I guess it's easy to use, but it's kinda clunky. Programming is inconsistent across different devices. The speed is ok. It does what I need it to do, which the #1 reason I went with Lavu over Square was that you could start a bar tab with a preauthorization. #### Cons LAVU complaints Should get Free set up support 1 month a year; if there is an update we should get free support Quick serve shouldn't disappear Can't Add a cc to an existing tab - currently deletes the new order Needs Select and Repeat button Needs Fewer approval buttons Should Show change on screen Should add auto grat to total tips Can't Change auto grat, % or amount On tip page, be able to enter tip or total, and show total. Entered tips should disappear from screen - be able to filter list On End of Day reports page, discounts and auto grat need to be included. Auto grats dont go to the business. Service charges do. Auto grats need to show on payments page Chip cards cant start tabs. Cant have 2 processors in lavu - chip card and swipe card types Tip screen times out , and deletes entered tips #### Reasons for choosing Lavu Only because t was mobile, and I could start tabs with a preauthorization. #### Vendor response Hi Stephanie, thanks for your review. It's extremely helpful for us to hear how Lavu works for all restaurant types, including bars. We are constantly improving our product so that it runs seamlessly for every customer. Replied July 2022 --- ### Amazing and efficient service - Overall rating: 5/5 - Reviewer: Giuseppe C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Amazing #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything : fast and efficient and reasonably price #### Cons Nothing ; we are very happy in particular with [sensitive content hidden] #### Reasons for choosing Lavu Price and efficiency #### Reasons for switching to Lavu Price and efficiency #### Vendor response Hi Giuseppe, thank you so much for sharing your experience. We are so glad to hear that everything has been amazing! As always please do not hesitate to reach out if you need anything. Thank you again! Replied July 2023 --- ### Lavu Point-Of-Sale - Overall rating: 5/5 - Reviewer: Donnell D. - Verified reviewer: Yes - Industry: Banking - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered A+++. But my experience may vary since I had my local payments guy help me out! He’s outstanding. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The capabilities! QuickBooks, online ordering, QR code setup, payroll, all run from my iPad! Perfection. #### Cons The time to build the menu… but I did have 401 items and modifiers and a bar and restaurant #### Reasons for switching to Lavu Local support. No need to fly a specialist to my state and pay at least $2000 per instince! #### Vendor response Hi Donnell, thanks so much for taking your time to share your experience with Lavu. It means so much to us to hear that everything has been great! Replied May 2023 --- ### Lavu POS - Overall rating: 4/5 - Reviewer: Murtaza I. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Lavu POS is a very easy-to-use iPad-based POS. I have been using it for more than 7 years and it has improved from time to time. The ease of setting up a menu online through the Lavu control panel in no time is a blessing you can set multiple modifiers and group modifiers for all the items. The customer order-taking process is very smooth & quick for the staff as they can add the food or beverages item send it to the Kitchen the items will be printed on the respective station. Lavu POS suits our restaurant environment as we have seating arrangements upstairs and downstairs everything works flawlessly with the old apple routers that we have been using. #### Cons They have been fixing most of the glitches from time to time. We started using Lavu Retro that was the most stable version of Lavu since that there have been so many changes current version is 5.0. It works slow during busy hours but not most of the time. The item adds up to the receipt multiple times which makes the reconciliation difference in the end-of-day report. The printer stops working sometimes so we have to close the app and reopen it again. #### Vendor response Hi Murtaza, thank you for your review! We love hearing from our customers. We are always working towards making our product the best it can be! Replied July 2022 --- ### Nissan cafe - Overall rating: 5/5 - Reviewer: Nick W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Great. Lavu is a great company and easy to work with #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The staff was great and easy to work with #### Cons Everything was fine. Even the language barrier at times #### Vendor response Hi Nick, thank you for sharing your experience with Lavu. We are glad to hear that everything has gone well! Replied March 2024 --- ### Dissapointed with costumer service and sales! - Overall rating: 3/5 - Reviewer: Gede S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Thi POS is great, simple adn easy. Disappointed of how coustmer service followed up to solving problem. And also, we have a plan to open another 1 account because we open new bar, we tried reached up by email, phone, they just asnwer to follow up but nothing happen. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros This POS was great, easy to use and you can syncronized to other cloud system inventory. Features and function are supply great actually for low-medium restaurant capacity. #### Cons The missed up of this POS are the total of revenue doesn't matching, has to be manual counted after cashier closing. Cloud uploading data is really slow now, bill that has been closed was reopened by themselves. All revenue i've got not accurate on back office sides. I have contacted their custumer support to get assist from them but they reply another 3 or 4 days after and didn't fixed what we complained about. As manager incharge to responsible of revenue and accuration product sold got frustrated. #### Vendor response Hi Gede, thanks for letting us know how Lavu worked for you - we appreciate the feedback. We apologize that a customer service team member did not get back to you soon, and we hope you do not hesitate to reach out again if you have any issues. Replied July 2022 --- ### Stay away. This company is so unorganized and the customer support has gone WAY downhill. - Overall rating: 1/5 - Reviewer: Clay S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I just wanted to inform people of my experience. I wouldn't recommend using this company to anyone. Borderline criminal activity. After I decided to stop using them they continue to keep charging my card every month and when I call in to get this stopped and ask for a refund I just get looped around in circles. It honestly has taken me 10-15x of me calling in to finally get someone who will eventually refund my card. To be honest that was for the first time and the second time they still haven't even refunded me. It's the most frustrating thing I've ever had to deal with. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The cost was the only benefit of this software when I launched it 2 years ago. After they increased the pricing (with absolutely no warning) it was inline with most of the other softwares which are much more robust. #### Cons Where do I begin. Honestly, we had so many issues I don't know where to start listing the problems. There are many. #### Reasons for choosing Lavu Because it was a cheap way to get started but just like anything. You get what you pay for. #### Vendor response Hi Clay, thanks for your feedback. We appreciate hearing directly from our customers. Our customer support team now has multiple locations in a few different countries, and we are available 24/7. We're sorry to see you go, but if you have any questions, we'd love to chat. Replied July 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/lavu-profile/reviews/?page=2) --- Lavu Reviews, Pros and Cons - 2026 Software Advice