--- title: "Lavu Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Lavu. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Lavu is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/lavu-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Lavu](https://www.softwareadvice.com/retail/lavu-profile/) / Lavu Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/lavu-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/lavu-profile/alternatives/) # Lavu User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 259 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 158 reviews (61%) - 4 stars: 53 reviews (20%) - 3 stars: 16 reviews (6%) - 2 stars: 6 reviews (2%) - 1 star: 26 reviews (10%) ### Most mentioned pros - Recommendations by sensitive content hidden] about Lavu's abilities in hospitalty/restaurant settings, as well as use in his own restaurants, makes Lavu's POS system a product that you confidently want to bring to the table when choosing a new POS system. - The equipment is nice and everything you need to locate (payroll, employees, tax forms, menu items) are all on one screen. - Support is always available and they go above and beyond to solve any issue. ### Most mentioned cons - Split bills require your staff to have a post-graduate diploma with 10+ years of practice, super not intuitive When you are signed out of the POS Lavu and you do not remember your password, they ask you "forgot password?", you click on it and they send you as e-mail with a link to change the password. When you click on this e-mail you will get: "This request URL no longer Exists. - There are several functions that are not yet available or not best suited for our needs and for our business style and key protection for our industry with user levels are lacking. - I had a install and printer problem and there was no one to help or assist. And to this day no one has reached out to check on me or the work that was to be done. ## Lavu customer reviews Showing reviews 1-25 of 259 (page 1). ### convenient - Overall rating: 5/5 - Reviewer: Rique R. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This product is truly excellent and highly convenient, offering incredible ease of use and practical functionality in day-to-day life. It exceeds expectations with its thoughtful design, user-friendly features, and reliable performance, making it an essential item for anyone seeking quality and convenience in a single package. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Access to a comprehensive platform that integrates payroll, banking, onboarding, and point-of-sale functionalities. #### Cons Support could be enhanced by providing faster response times, more knowledgeable staff, and expanded availability across multiple channels to ensure that customers receive timely and effective solutions to their issues. #### Reasons for choosing Lavu All options seemed very similar it came down to a few features that toast didn’t share --- ### New to Lavu - Overall rating: 5/5 - Reviewer: Michael W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The team made the process quick and easy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The entire onboarding team was phenomenal and attentive to my needs for the POS. Very engaging. #### Cons The main terminal does not rotate. Terminal was shipped in dark mode which did not allow me to view the setup screen. #### Reasons for choosing Lavu The engagement that I received from the Lavu team. #### Vendor response Thank you for your feedback! We are pleased to hear you had a positive onboarding experience and are grateful to partner with your business. Replied March 2025 --- ### Lavu review - Overall rating: 4/5 - Reviewer: Bianca P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Over all decent experience, a lot of good features. Has a few bugs and issues that need worked through #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros A lot of features are offered for a decent price point. I enjoyed the loyalty program and the options for setting up. #### Cons Hard to reach customer service sometimes. I’ve had a few issues with printers and tablets disconnecting. --- ### Overall good - Overall rating: 4/5 - Reviewer: Ines G. - Verified reviewer: Yes - Industry: Restaurants - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been ok for the most part. I’m still learning the process. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It is flexible and convenient and I’m paying less than the other POS system #### Cons Every time I have to edit an item on the menu I have to use my computer. #### Reasons for switching to Lavu Overpriced program and not helpful. Lacking on communication --- ### Lavu pos system - Overall rating: 4/5 - Reviewer: Bradee C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The iPads are set up well and everything was fairly simple to set up #### Cons That you have to do all the changes on the computer and not on the actual ipad #### Reasons for switching to Lavu Cost monthly was getting to be very high priced for us --- ### Great system and support overall! - Overall rating: 5/5 - Reviewer: Brian A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall installation went smoothly and I love that the onboarding personnel ([sensitive content hidden]) has been so readily available when we have questions. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We liked the look and feel (user Interface) of the POS and felt it was much like we were used to. We like that the price is reasonable and that we can use a cash discount system so easily. #### Cons Worried about iPad battery life with either charging or having to leave plugged in. There was a lack in direction as to what we needed as a retailer. We may have been able to do with a different unit for one of our locations. #### Reasons for choosing Lavu Responsiveness to inquiry, ease of understanding what would happen in the transition, and cost. #### Reasons for switching to Lavu Square charged us for everything we wanted to do on it. #### Vendor response Thank you for your review, Brian! We have some thoughts regarding your comments on the iPad battery life. Please reach out to us at customersuccess@lavu.com and we can explore your options! Replied January 2025 --- ### Good job . And very polite people - Overall rating: 4/5 - Reviewer: Kimberly S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good so far . Will let you know more in a month when we open #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Im new at it . But it seems easy to do and handle #### Cons Nothing yet . Have not had it long and waiting on business to open #### Reasons for choosing Lavu I had a friend told me it would make things easier. #### Vendor response Thank you for your review! If there is anything we can do to assist you, please don't hesitate to reach out at customersuccess@lavu.com. Replied January 2025 --- ### Former Lavu User - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff. #### Cons They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly. #### Reasons for choosing Lavu The fees and support were better by Lavu at the time. #### Reasons for switching to Lavu We needed better reporting and labor tracking. #### Vendor response Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business. Replied July 2022 --- ### Business broker - Overall rating: 5/5 - Reviewer: Scott B. - Verified reviewer: Yes - Industry: Real Estate - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Support answers quickly and works diligently to fix issues. The transition from other POS is good too with making sure your menu is done right. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use when using the POS...it is intuitive and has the features to make a restaurant run effectively #### Cons Could use a few addl marketing tools. Support takes a bit longer in the later evening, but they do respond. --- ### Easy to Use - Overall rating: 5/5 - Reviewer: LaTrice C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2025 - Review source details: This review was submitted organically. No incentive was offered My overall experience has been really good. I am glad I choose this system for my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Lavu POS is user friendly and I like the fact that I am able to maintain the system myself instead a third party handle the site. #### Cons The fact that the POS does not notify us when we receive an order even though we do not have the kitchen system. #### Vendor response Thank you for your review! We appreciate your business and look forward to serving you for many years to come. Replied April 2025 --- ### Great system for us! - Overall rating: 5/5 - Reviewer: Jessica C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We had been using a regional POS system for years, and struggling not only with features, but also with reports, analytics, and their customer support. Lavu has stepped in to improve, full the gaps, and take the lead for us in terms of setup and deployment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We're a small restaurant operating outside the US, and Lavu is a great option for us. Easy to use, with lots of customer support in setting up and deploying the system in multiple langauges! #### Cons So far, we have no complaints and are really satisfied with the system and the support. #### Reasons for choosing Lavu Lavu's price point was better for us, especially since the payment processing functions are not available in our country -- the other companies didn't offer any price adjustment for this. Also, Lavu is made for restaurants specifically, and offers integrated inventory management as well as add-on accounting integration. As a package Lavu is the best for us. #### Reasons for switching to Lavu We not satisfied with the capabilities of the former system, and were not feeling proactive support from the company. #### Vendor response Hi Jessica! Thanks so much for taking the time to leave your review. We are so glad to hear that you are happy with Lavu! Replied June 2023 --- ### 24/7 support great!, credit card issues, and modifier limits. - Overall rating: 5/5 - Reviewer: Greg G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Had issues with the credit card machine, as it doesn't exit sleep mode efficiently #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros 24/7 support, ease of adding and modifying menu items. #### Cons Had issues with the credit card machine, as it doesn't exit sleep mode efficiently, and completely bugged out and had to spend nearly an hour on the phone with support. However 24/7 support is a bonus. modifier groups could be better set up so that option modifiers can be grouped, instead of having to be put into forced modifiers. #### Reasons for choosing Lavu Price of hardware and service. it had all the devices I needed in one system as well as time clock capability which will eventually be used when we expand to hire new employees. #### Vendor response Hi Greg, thank you for taking the time to share your experience with Lavu. We are happy to hear that our support team was able to assist you. Thank you for the suggestions as we love to hear feedback from our customers. We have forwarded your suggestions along to our team, thank you again! Replied January 2024 --- ### Ideal for small businesses. - Overall rating: 4/5 - Reviewer: Kenny Felassi A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Their inflexibility with upgrades and custom requests is a dealbreaker for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support team is highly efficient. Thanks for that. #### Cons It is not an ERP system, it's just a POS system. We have to switch to an ERP that also has POS. #### Reasons for choosing Lavu We were a small business back then and it was good enough for taking orders and send them to the kitchen KDS. --- ### No Free Trial. - Overall rating: 1/5 - Reviewer: Kevin W. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible. Absolutely, incredibly the worst customer service ever. I feel stupid for trying this company. They lied about everything just to get the sale. Do NOT go here !! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Only cons. Wanted to switch to this in January. Start date was to be around the 5th. However saw they started our contract on November 20. Contacted our on boarding person, [sensitive content hidden] and he turned HATEFUL!!! #### Cons The fact that everything they said in sales in a LIE!!!! Onboarding person turned ugly when I questioned dates. #### Reasons for switching to Lavu Wanted to try something with a. Few more options. #### Vendor response Hi Kevin, we appreciate your feedback and are sorry to hear about your negative experience. We take such concerns seriously and would like to investigate this matter further. Our team is actively working on this to come up with a resolution for you. We strive to provide excellent customer service, and your input helps us improve. Thank you for bringing this to our attention. Replied December 2023 --- ### Great service - Overall rating: 5/5 - Reviewer: Al L. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2025 - Review source details: This review was submitted organically. No incentive was offered Always with the best service and attention #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great service experience , always solve my problems #### Cons Everything is ok, really easy to use and is a great tool for my business #### Vendor response Thank you for your review! We appreciate your business. Replied March 2025 --- ### ❤️ LAVU❤️ It's a must for your Bar/Restaurant! - Overall rating: 5/5 - Reviewer: Debbie C. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We, as a business, Love our new system..I would recommend this system to anyone. We was treated by respect and professionalism from are 1st phone call.Beginning with basic information: explaining everything in detail, sending us videos and answering all our questions. We researched many other POS systems and LUVA was hands-down our first choice because of their fast response and the details they offered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything! It's so user friendly. Reports are amazing. Makes book keeping a breeze. This system will track everything from sales, inventory, hours worked into great detailed reports. Our bartenders love it. Screen are easily read, and so easy to use. #### Cons There are a few problems we found with splitting and merging tickets. A simple call to tech and was fixed with in minutes. We also have a few things that we can't charge taxes or credit card fees on. You will have call tech to remove these these charges. #### Reasons for choosing Lavu Their Details to service. Making sure you understand everything. No pushy salesman. They were there whenever we had questions but very patient. It's very hard for some companies to understand how service clubs work. Everything must be taken to your board. This is a long process, sometimes. So, understanding our process, always there for all the questions and not pushing to purchase was a winner. #### Vendor response Hi Debbie, thanks so much for sharing! We are so glad to hear that you have enjoyed your experience so far. As always, if you are ever in need of support, please reach out! Replied September 2023 --- ### Good product, hard to find anything that compares. - Overall rating: 4/5 - Reviewer: Brian T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered Pretty good experience overall. Over the years we've had communication issues. There have been some price increases and fees snuck in that I wasn't happy about. I can usually read between the lines and see when they are doing things to attempt to make.. and they haven't always been the most upfront about it. I usually call them out on it and at times have had to email the[SENSITIVE CONTENT] about issues that weren't getting resolved. I will say he's immediately gotten on the issues each and every time I've email and gotten me taken care of. Years ago there were some pretty bad issues with the service going offline and we were totally down. This has gotten 1000% better since they switched to AWS hosting. We did have another several hour outage recently, but that's the first and only one in years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Pretty easy to use, stable for the most part. We've been using the software for 7+ years I believe. Over time we've integrated and started using more and more of their products such as KDS and card processing. Recently restructured their pricing and we now get the same service for less! #### Cons At times, certain things could be easier. I don't think the pizza building is perfect and could still use work. This goes for both Lavu and MenuDrive. We make it work and they've made lots of improvements over the years with help from our input. #### Reasons for choosing Lavu I've looked at other products over the years and haven't found anything that compares. We like using iPads and most other services require Android or their own branded Android devices. We don't want to start over with new devices and have spent years setting this service up to do what we want. #### Vendor response Hi Brian! First off, I'd like to thank you for your continued business, and for your feedback! We really appreciate your comments, and we are continuously improving our product to fit the needs of each customer. Replied May 2022 --- ### Gets the job done! - Overall rating: 5/5 - Reviewer: Oakie M. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. As a business owner confident in presenting Lavu as a solution for their business, I have No concerns they can deliver a quality experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I can say I’ve tested the limits they will go to get the job done. After working with sales and tech support for 12 long hours the challenge was achieved. It was a very trying day but no one gave up until the job was done. #### Cons The payroll integration solution would help the value of the service. #### Reasons for choosing Lavu Price #### Vendor response Hi Oakie, thank you for sharing your experience with Lavu! We are so glad to hear that your expectations have been met and you have no concerns. As always, please do not hesitate to reach out if you need anything. Replied August 2023 --- ### We love it - Overall rating: 5/5 - Reviewer: Mark P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered We have been using it for 6 years and think it is great. When we have new employees, most of them have never heard of Lavu, but after using it they typically remark at how easy it is to update and how easy it is to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is very intuitive with a simple and easy to use layout. Pretty much everything is easy to find and easy to customize. It feels light and responsive where other, more expensive options often feel cumbersome. The chat and phone based service have also proven very useful at times #### Cons The online ordering platform didn't work very well for us, unfortunately, so we abandoned that. We love the everything else, though #### Reasons for choosing Lavu Price and functionality #### Reasons for switching to Lavu Lavu was simpler and easier to use #### Vendor response Hi Mark, It's great to hear how well Lavu has worked for you. Thank you for being a loyal customer for 6 years! Replied February 2023 --- ### Lavu saves the day!!! - Overall rating: 5/5 - Reviewer: Candy K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very good. If I don't understand something, I call [SENSITIVE CONTENT] at customer service. Or [SENSITIVE CONTENT].... I can call or email. They are ALWAYS very quick to respond!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service and ease of use for both administrative and staff. #### Cons Hmmmm.... That's a hard question to answer. #### Reasons for choosing Lavu My husband did a lot of research and choose Lavu because of the features. #### Vendor response Hi Candy, thank you so much for your feedback! We're happy to help you grow your business, and customer service will always be there for you if you need anything! Replied February 2022 --- ### Shutting Down During Peak Times - Overall rating: 1/5 - Reviewer: Jennifer T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I like the simple interface, it is easy to use and simple to implement #### Cons 99% of the time the software works well however we have had consistent problems with the system going offline in the middle of very busy nights. We will have a restaurant full of people 30+ tables with open orders and the system completely stops working (it always happens at peak times when we should be making the most money when we are the busiest, they have not invested enough to function at the scale they are selling for). Servers cannot send orders to the kitchen, we cannot run cards, servers loose track of what the final cost of the bill is for the customers and what their order is. The 1% of the time when Lavu goes offline has irreversible damage to our business. It creates chaos among staff members, it disrupts our reputation as a legit business and damages our relationship with our customers, and it causes us to loose money on tickets that do not get rang in right or when we have to jot down credit card numbers instead of running them to learn the card is no good once Lavu is back online. This has happened to us at least 8-9 times in the 1 year we have had LAVU. Not only is it unacceptable for this to ever happen but we do not get any compensation for our trouble or loss of income and the Lavu team will not return our calls or explain what is happening or reassure us that it wont happen again. There is no backup plan or support on help coming. Unfortunately I feel we are going to have to look for something else. #### Vendor response Thank you for your review, Jennifer. We hear what you're saying and we are working diligently to bring offline mode to our customers by late July. We know that the downtime is unacceptable and we appreciate your patience with us. The Lavu Team. Replied June 2019 --- ### Not for the faint of heart - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered POOR. Much was left to the user to setup and install. We got through that without too much difficulty but we have a hardware issue that the “no-service” department wants to treat as a software setup issue. After two days of customer “no-support” we determined that we had a hardware issue. The LAVU no-customer service department fix was for us to drive the hardware 2.5 hours each way to a service center to have them repair a printer that was not used 1 time. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Seemed like the product was a good value with useful tools. Operative word is seemed #### Cons The customer “no-service” department. Difficult communicating with overseas technicians #### Reasons for choosing Lavu I THOUGHT it was a superior product with superior support. That was not the case. #### Vendor response Hi there, thank you for sharing your experience and bringing this to our attention. We would love to make this right for you. To assist you further and gather more details about your specific concerns, we kindly request you reach out to us via email at customersuccess@lavu.com. Replied March 2024 --- ### New customer for Lavu - Overall rating: 4/5 - Reviewer: Kahala L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall im pleasantly ok with the service. I did receive some back and forth on communication mishaps on what I was getting for going with Lavu. Other than that Im ok. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ease of the customer service being able to add any options or changes I need on my POS system in real time. Also the fuctionality is pretty simple and easy to use. #### Cons Im noticing the system sometimes disconnects from the wifi, the POS cash terminal opens up when a customer is paying the entire order with a debit/credit card. Also sometime the cash resgister doesnt open on a cash transaction so we have had to use or register key to manually open the register. #### Vendor response Hi Kahala, thank you for sharing your experience so far with Lavu. We apologize for any mishaps along the way, but hope that everything will be running smoothly from here! We are glad to hear that overall you are satisfied, if you ever are in need of anything please reach out to our 24/7 support team. Replied February 2024 --- ### We are pulling our systems out of our restaurants - Overall rating: 1/5 - Reviewer: Blaine S. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered Nothing to come close to outweighing the cons #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros About the only thing that is positive about this system is that it is internet based and we can move freely about the restaurant to serve our guests. #### Cons Billing is constantly inaccurate and the system shuts down during service because of this. If you're ok with the system going offline with no warning due to inaccurate automated billing issues and 3 hours on the phone with inept customer service reps while having zero access to input orders, print tickets to your kitchen, bills for the customers and not being able to process credit cards than this IS the system for you! Our sales and install guy was a joke. Over promising on system answers he didn't even know but said yeah it does that. When it came to menu input it took him 2 weeks from start to finish and we had to just take over and redo everything ourselves. Reporting functions that should be available that weren't we were told would be "coming soon" in the next version have not materialized. Customer service is absolutely horrendous. If you like long hold times over an hour most times or a we will call you back message many hours most times then again this is the system for you! #### Vendor response Hello Blaine, We are sorry to hear about your experience and hope we can solve these issues you've been having. Our customer care manager is looking into the issue now and will reach out to you. In the meantime, we recommend reaching out to our 24-hour customer care line 1.855.528.8457 with any immediate issues you may be having. We would be more than happy to address the problems with your system. Again, we apologize for any inconvenience you may have had and look forward to working through these issues. -Kristin Replied July 2022 --- ### Lavu Review - Overall rating: 5/5 - Reviewer: Tom M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The ease of training a 16-year-old worker on how to use the system. See live data and track history and react to the business trend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of going back to items ordered and changing modifiers. #### Cons Needs to improve on the reporting, lack of enterprise, and consolidated multiple store reports #### Vendor response Hi Tom - thank you for reaching out, we appreciate the feedback. We are glad to hear that Lavu is working so well for you. Replied April 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/lavu-profile/reviews/?page=2) --- Lavu Reviews, Pros and Cons - 2026 Software Advice