Jewel Mate is an on-premise operation management solution that caters to jewelry vendors, retailers and wholesalers, helping them manage day-to-day business processes.
Jewel Mate features Point-Of-Sale (POS) functionalities that help users to process transactions, convert layaways to sale, track status for pending repairs, generate periodic reports and more. The customer management module allows users to search for a specific customer, access sales information and track phone conversations and more.
Jewel Mate's inventory management module allows users to track finished jewelry pieces, raw materials and loose stones, setup labor codes and item templates, set re-order levels by style code, generate inventory stock reports with cost and sales values and record stone memos from diamond dealers.The solution also provides custom website design services for jewelers. Each website is tailored to users' specific needs and integrated with the Jewel Mate software for management of inventory and e-commerce.
Hardware components and accessories can be purchased separately. Support is offered via phone and email.
giovanni from gemelli jewelers
Employees number: 2-10 employees
I bought their software for my stores back in 2012. The customer service is horrific. They are never nice to you and could really care less about your situation. They always have a tech call you back some time of the day, and are never on hand. Now they force you to buy an annual agreement for their service. You can not get help unless you spend a thousand dollars for their service agreement, even if its something minor. I need to hook up a new printer and have the software acknowledge it no more one-hour blocks or pay as you use them. I've called up many times in the past and have never been happy with their service.
The software gives you good upkeep with your business. It also gives you good reports and mailing options. Good business upkeep
The system requires way too many clicks to finish a sale. When you ask them to minimize it, thats under personalization and costs you a ton.The worst part of this company and product is their customer service..
Kalpendra from Gems One Corporation
Vendor's willingness to help and solve any problem.
In using this program for so many years, I have nothing negative to say about.
It is user-friendly and has very detailed information in the report section. The reports can be customized the way you want.
Sonny from Suncrest Diamonds
Specialty: Manufacturing & wholesale
It has been easy to learn, and it is so much more capable than my last software.
Customizing reports requires customer service. It would be nice if I could change things myself.
You will be amazed with the way this company works with you for special projects or even suggestions.
Kalpendra from Gems One Corporation
I have been with LogicMate for over 10 years, wholesale version, and now we are upgrading to Enterprise version. I had several sessions to go through the program and I found that it has incredible reports this system offers. The reporting looks very easy and customizable to your requirements without any help. The loose diamond inventory screen and the reporting is very much detailed to search and maintain the inventory.
To me, it looks like a very powerful system and of course their service is almost flawless. The LogicMate never disappointed me on the service. I believe that we are one of the oldest users of JM 2000, and we're moving forward with Enterprise version.
John from Charleston Alexander Diamond Importers
I have been with Logic Mate for over 13 years and I recently upgraded to Jewel Mate 9 and I am truly amazed in the power and incredible reports this system offers. Managing and tracking employees, vendors, inventory, special orders,repairs is so easy to run yet gives me more information than I thought possible to run my business efficiently. The reporting looks like it's for a Fortune 500 company, but reads with ease and organization. The loose diamond inventory screen and the reporting is so detailed and makes tracking our 1,500 diamonds between our two locations easy.
I get daily reports emailed to me, the system will text my customers when a repair is ready, and I get an email if my nightly counts are not reconciled in the system. Jewel Mate 9 has everything a jeweler dealing in gems, loose diamonds, jewelry, custom, special order needs, and powerful reporting that will make your business stronger by making accurate decisions. Jewel Mate 9 also is connected to our web site and new inventory appears on our website and keeps track of sold products daily.
The system is powerful, but the staff and Logimate support is incredible. They are responsive, supportive and realize we are jewelers, not programmers. For over 26 years I have worked with many software companies, but none compare to the service Logimate offers.
Susan from Sandberg Jeweleres
Jewel Mate by Logic Mate is a tremendous asset to our company. The ease of use is at the top of my favorites list. The reporting capabilities allow me to order properly, run time sheets, file sales tax and a host of other reports with a click of the mouse. The integration between my website and Jewel Mate allows our website to keep growing and avoids duplication.
The customer service is top notch. I am a very demanding, impatient person and Logic Mate lives up to my high standards. They are always willing to listen to my suggestions. They utilize cutting-edge technology.
I am extremely satisfied and highly suggest choosing Jewel Mate.
Mark from Michaels
We have 17 stores that use a central server using terminal services to access the database 24/7. We wanted real-time access to our stores for all aspects, with a fully integrated platform that would increase productivity and reduce error rate. We needed robust reporting abilities with enough flexibility to format information on sales, buying and financial needs.
Before Logic Mate we had a custom software system built over 15 years using a AS400 that processed our daily sales in a batch format. Our stores weren't online in real time.
We started with JM2000 FoxPro platform in April 2005. A substantial customization was required; it took 6 months after implementation to finalize our criteria. Logic Mate's team was responsive throughout the conversion period and provided us excellent value for the final product produced.
The navigation is fairly intuitive on the POS and accounting modules. The inventory, open to buy and ordering modules are more challenging. Again the training support was was adequate to help our users.
We have doubled the size of our business with adding only 2 people and seasonal processors, which we couldn't have done without this system. This statement speaks for the software's positive impact and expense savings.
The opportunities for improvement are as follows:
-Better documentation of the software functions and navigation
-Better project management of the QC process for software development
-Better "time line" explanation of implementation and/or software development
-Better software design documentation for customization requests
-Better report options
Shanu from Guliani's Fine Jewey
I have to say Jewel by Logic Mate has unbelievable customer service--most of the time my rep is Steve and he tries to do whatever he can to get back to me in a timely manner as well as solve my issues--the other service representatives are just as nice and helpful, I just happen to develop a relationship with Steve! The functionality is great and I have almost everything I need at my fingertips. Thanks Logic Mate.
Maria from Ayano
Ayano is retail jewelry business in Minnesota. Both my husband and myself have a banking background and did not know much about inventory management until we got into business. With our background, we knew that not only did we need an inventory management system but also a customer management system on which we can build the foundations of our business.
This search for the perfect system brought us to California in July 2010. Initially we reviewed three Jewelry Management Systems and based our selection on ease of use, features, and cost.
Jewel Mate Retail answered all our questions and provided much more support than we expected. Inventory management, tracking, accessing profit margins, tracing slow moving items is at the tip of our fingers. Our overall business analysis could not have been easier or more transparent.
The implementation and training took about a week and at all times, Logic Mate staff was available to answer questions and walk me through any teething issues that I faced. I purchased a POS system with the software and they ensured that everything was integrated seamlessly.
Jewel Mate is accompanied by a comprehensive guide which answers all questions. Initially we did not do layaways but when the need arose we independently learned how to manage the layaway funds by going through the guide.
In short Jewel Mate lets me do the following:
- Inventory Management
- Customer Relationship Management
- Payroll processing
- Easy Sales Processing
Ari from West Coast Jewelry, Inc.
West Coast Jewelry is a high volume shipper of low price point fashion jewelry.
We needed a system that would coordinate our inventory and allow us to easily create and ship hundreds of sales orders without slowing us down. We didn't want to have to hire additional staff just because the process took longer. We worked with Roger from Logic Mate to identify steps that we wanted to eliminate in the process, and they customized a Quick Ship feature for us which is now a part of their main software. It allows us to ship thousands of items per day without slowing down our team. The barcodes on the sales orders allow us to scan out items on a sales order basis and not item by item or line by line.
The software is well laid out and well organized. We have been able to streamline a lot of our processes, and get insight into areas of the business where we had very poor analysis beforehand, such as forecasting and replenishment.
Efficient, logical, ease of use, powerful. Customizing new features to accommodate your business needs.
Fixes are not always tested fully. There are not enough help documents or support forums so we end up having to call to figure out how things work. It seems like there are many features that we could use but there is no manual or documentation, so unless we ask about a specific function we won't know it is there. Also, when doing high volume tasks like importing hundreds of orders or shipping 50 sales orders at once, it tends to seize up the rest of the system for our other departments. We may need a better server but it's still frustrating.
We also have a website integrated with the Jewel Mate software. The problem there is that the integration does not currently work both ways, so we can upload new items to the site (which takes a long time) but we cannot export orders from the site into the software, we have to do that manually.
In the end, as with any software program there are challenges. The question is how the company responds to the bugs or problems. I think Jewel Mate does a good job of handling our tasks. It could always be faster and of course we have a long wish list, but the company is committed not only to selling this product but also improving it along the way, and we have found great benefits in the fact that they do continue to improve on their software.
I know that if and when my business changes, Jewel Mate will be able to change with it.
Kalpendra from Gems One Corporation
We have a wholesale business and sell diamonds and jewelry. We have been using Jewel Mate for more than 8 years and I am very satisfied with the program and the company's support. It is very good for inventory and manufacturing, which includes the component for making tags. I looked at several other programs before someone recommended Jewel Mate, and I am glad that I found the right program to suit our needs.
Mark from Leigh Jewelers Inc.
The logical layout of the screens is a plus. The number of reports and their adaptability to any requested data lookup is amazing. It seems the program is constantly being update with new and functional features. The basic functions are a breeze; sales tax, POS, inventory, etc. There are some weak areas such as the "look up" feature the runs extremely slow to the point it is really not a usable function. On the plus side I needed a link to MSWORD for the way I do appraisals and Roger's crew was able to oblige me. In all, a Great Program and well worth the purchase price and time to learn it.
Sam from Tic Time Redondo Beach
Highly recomended. Anyone looking to scale their business to increase revenues and keep constant contact with customers should consider investing into the software.
This system is amazing,can't beleive i went so long without having it. Simply put the best investment i have made into my business. The software is simple and easy to use, and the features are tremendous.The various detailed reports that are available have contributed to a competetive advantage unlike anything else. I would recommend the software and the company to anyone.
I wish i had purchased the softwaere sooner
Kimberly from Lily & Company
This is a great system for either the start up or established jewelry store. It is easy to train new users and advanced enough for seasoned professionals.
The system is a very logical and simple system to both use and train others to use. Anything I need explained is only a phone call away. Steve is most patient in answering any questions I have and always gives answers right away either by return call or email. Very user friendly system and highly recommended.
I have had no issues with Logicmate and their team.
Vegan from Logic Mate, Inc.
Jewelmate is a great, easy to use software.
Most of the jewelers I know here in the L.A. area use it and we're all more than satisfied.
' Tons of features
' Fairly easy to use (so many features to learn if you choose to use them all)
' Expert staff, everyone there is a computer genius
' Website design and interfacing, we can run our site easily from the software
can't think of any at the moment
Stacy from The Diamond District
The attention that the programmers give to the system makes for a program that is current with technology as well as flexible to changes. The support that is given by the staff is an invaluable asset to have. Even after 6 years, we are still exploring new features to help our business on a daily basis.
Very user friendly, customizable options and reports, works with every aspect of the business.
I'll let you know when I come up with some...
Shanu from Guliani's Fine Jewelry
Easy to use. Awesome tech service. Steve is the best! He takes his time and is extremely patient.
Repair Module--wish it could work with Geller book. Wish their was an easier way to use Stuller with Logic Mate. Wish fields in customer maintenace were longer--like last name.drivers license. Wish could have a box I could check for people not to send newsletters to but to be able to keep their email on file.
Christopher from East Coast Jewelry Dist., Inc.
I would recommend this system to any jewelry retail store.
Easy to use it is not a complicated system to use and very user freindly.
Need to add non-A/P checks without a invoice.
Tina from Forum Design
The knowledgeable customer support that is available make this program very user friendly for those of us with limited computer skills. Jewels makes management of inventory incredibly accurate.
This program is very comprehensive and can be used to accomplish many tasks. The reports are an outstanding feature that make statistical analysis very easy.
The amazing number of things the program can manage require direction from support help.
Mary from Forum Design
Thumbs up! The customer support is excellent and their flexibility to ensure that the program works to your expectations is a huge plus in our book!
Great flexibility for our business. The web interface makes updating the website a breeze. The sales and po functions are quite good once you learn some of the short cuts. Customer support is leaps and bounds over anything I've used before - great group of people!
Can be a bit cumbersome but once you learn some of the nuances its a breeze.