Founded in 1999, Posera Software Inc. offers a robust and customizable restaurant and foodservice POS system in Maitre’D POS. The solution is fit for businesses within the hospitality industry seeking a point of sale (POS) system with built-in inventory, order and payment management tool. The solution is suitable for all kinds of foodservice operations, from fine dining restaurants to quick service cafes.

The system is hardware agnostic and can work on almost any platform, making it suitable for businesses looking to work on either a tablet or a traditional desktop. Also, the mobile app provides a dashboard full of critical business information; and can be further customized to provide notifications in real-time to business owners.

The inventory management module helps retailers keep the track of their stock items, and barcode integration helps to ensure that all items are accurately counted. For large, international companies, Maitre’D POS can support multiple languages, and provide reporting and drill-down capabilities.

Customization
Customization

Customization

iPhone/iPad

iPhone/iPad

Menu

Menu

POS control

POS control

POS interface

POS interface

Schedule

Schedule

Supported Operating System(s):

Mac OS, Windows 8



32 Reviews of Maitre'D POS

Overall rating

3.5 / 5 stars

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Hannah from Flaming's

Type of Store:  Bar / nightclub

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Not worth it

Pros

Easy to use with minimal issues on the floor front. Easy to train others to use. Very server friendly.

Cons

Way too expensive for what you're getting. Long wait times for customer service and credit card processing.

Review Source

Derek from 192 Brewing Company

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2018

Customer service down hill, have not been able to fix credit card interface for over a month now.

Worked pretty good for about 4 years, now, not so much.

Pros

Lots of reporting options that are useful for drilling down to find popular menu items, profitable order times, labor costs, etc.

Cons

Customer service is the worst I have experienced, except maybe the cable company. We have had ongoing credit card problems since they crashed due to our system not being kept up to date with software critical patches. We pay them for this ongoing service. They didn't even know we needed it. They have not been able to fix it, and a month later we lose on average a ticket or two every day due to poor customer service because the system is crashing or credit cards won't authorize, due to system interface. We use the same credit card processor at another location with Dinerware, and have absolutely flawless processing. Maitre D has lost customer service.

Review Source: Capterra

Kenzo from 411.ca

Ease-of-use

Value for money

Customer support

Functionality

June 2018

fast and reliable, easy to use

Pros

this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge.

Cons

I really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D

Review Source: Capterra

Keith from Lillico Learning Solutions

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Great if you need something out of the box

Pros

This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems.

Cons

At times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions.

Review Source: Capterra
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

MaitreD is great POS for hotels

Great POS system for restaurants in a hotel if you have a PMS system that is compatible with it so that Room Charges can be synced.

Pros

This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report. The UI is very simple and easy to use

Cons

It uses very old SQL libraries, so not the best way to store data. The system does not easily integrate with different systems, so you are limited due to compatibility.

Review Source: Capterra

Jase from SAC

Ease-of-use

Value for money

Customer support

Functionality

March 2018

Happy

Pros

Easy to set up, Great corporate head office module. Can add new items in multiple locations within minutes.

Cons

Has its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time.

Review Source: Capterra

Krissy from Lexington

Type of Store:  Restaurant

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Horrible

They make it so your stuck with a high profile car credit card oteoccesdibg company. System is not user friendly. Cost s fortune to get anything fixed in it and you will have a lot of problems with it

Cons

Can’t switch credit card companies without paying a fortune. You’d trapped into a high price processing company or pay a fortune to be accessible to another company.

Review Source

Scott from Creek House Diner

Type of Store:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES

I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.

Pros

It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen

Cons

When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!

Krista from Smashburger (previously worked in dine-in restaurants)

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Not the best for the price, also not the worst

The interface looks nicer than some other products on the market, but can be slow at times. Although it does look nicer than others, I wouldn't say it is the nicest. It is very user friendly, which I like. I would recommend this if you are okay with the slower system. I hope newer versions will fix this issue. It is also somewhat pricey for my liking.

Pros

The interface is nice looking
Very user-friendly

Cons

Nice, but not nicest looking interface
Pricey compared to competitors

Review Source: Capterra

jonathan from St-Hubert

Ease-of-use

Value for money

Customer support

Functionality

February 2017

Convenient software

This software is pretty convenient. Employees can learn how to use it very fast and the functionality are all included. Would recommend !

Review Source: Capterra

Sabrina from InstaFame Marketing

Type of Store:  Health & personal care

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2017

This is amazing!

This system makes it simple to take care of customers in a timely fashion. The POS terminal is easy to set up and use which made the transition much smoother from the system we were using.

Connie from BT Kitchens

Type of Store:  Restaurant

Number of employees:  11-50 employees

Ease-of-use

Functionality

December 2016

Modifications

I've been working in kitchens for more then 10 years and Maitre'd is definitely one of the best systems for efficiency and high turn-over services.

Pros

Easy to modify orders quickly, everything is available to see anytime (guest numbers, bill prices, daily sales etc.)

Cons

A bit difficult to do preliminary training, easy to "get lost" in it if you're not used to it.

Alisha from Dayhome

Type of Store:  Apparel & fashion

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

POS

Overall this wasn't my favourite POS system, although it did have all the functions I needed I thought there was just better products on the market compared to this one.

Matthew from Salvation Army Kroc Center Hawaii

Type of Store:  Rentals

Number of employees:  201-500 employees

Ease-of-use

Functionality

October 2016

So simple!

The simplicity of implementation is what sold us. Yes, it's easy to use for the line staff, but the initial setup was so great. Great customer support when we've had questions.

Kelly from WOW Logistics

Type of Store:  Other specialty retailer

Number of employees:  51-200 employees

Ease-of-use

Functionality

October 2016

Maitre'D POS

I would say that Maitre'D POS is a very user friendly software. I would say that I am good at computers and learning new software, but this was extremely easy to pick up on. I was able to enter customers orders quickly.

Pros

User friendly, quick to learn

Cons

They may have it, but I did not see any reporting functions. I think adding KPI reporting would be very useful

Jacqueline from Kelly Mini

Type of Store:  Rentals

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Great product

Easy to use, quick set up, great customer service,

Pros

Easy

Cons

None

Josh from Sprint

Type of Store:  Electronics & appliances

Number of employees:  10,000+ employees

Ease-of-use

Value for money

Customer support

Functionality

October 2016

Review

Excellent product, worked exactly as described and exceeded expectations.

Ken from Pepes Mexican testauratnt

Type of Store:  Restaurant

Ease-of-use

Customer support

Functionality

June 2016

Independent review by a POS consultant

Pros

It is a very eliable solution using premises server. Runs on MS Windows instead of requiring IOS.
Hardware isn't as expensive and less costly monthly vs high licensing or hosting fees

Cons

Ours is not wireless tablets. Would like wireless tablets and card swipe at the table.

Logan from Pinnacle Hospitality

Type of Store:  Restaurant

Ease-of-use

Functionality

April 2016

Existing POS upon implication of employment at establishment.

Pros

It may have worked great in the day (1990's) but is out dated.

Cons

Our hardware and software is out dated, and needs to be revamped.

Helen from Meadow Lake Bar and Grille

Type of Store:  Restaurant

Ease-of-use

Customer support

Functionality

April 2016

Not for me

Pros

I cant think of anything I like about Maitre D' that you can not get from any POS.

Cons

Back office program is not user friendly, hard to make changes without calling maitre D'. I also have a hard time getting a response from tech support.