Maitre'D POS software


Founded in 1999, Posera Software Inc. offers a robust and customizable restaurant and foodservice POS system in Maitre’D POS. The solution is fit for businesses within the hospitality industry seeking a point of sale (POS) system with built-in inventory, order and payment management tool. The solution is suitable for all kinds of foodservice operations, from fine dining restaurants to quick service cafes.

The system is hardware agnostic and can work on almost any platform, making it suitable for businesses looking to work on either a tablet or a traditional desktop. Also, the mobile app provides a dashboard full of critical business information; and can be further customized to provide notifications in real-time to business owners.

The inventory management module helps retailers keep the track of their stock items, and barcode integration helps to ensure that all items are accurately counted. For large, international companies, Maitre’D POS can support multiple languages, and provide reporting and drill-down capabilities.

Supported Operating System(s):
Mac OS , Windows 8

31 Reviews of Maitre'D POS

Showing 1 - 20 of 31

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  • Derek from 192 Brewing Company

    Number of employees: 11-50 employees

    July 2018

    Customer service down hill, have not been able to fix credit card interface for over a month now.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Worked pretty good for about 4 years, now, not so much.

    Pros

    Lots of reporting options that are useful for drilling down to find popular menu items, profitable order times, labor costs, etc.

    Cons

    Customer service is the worst I have experienced, except maybe the cable company. We have had ongoing credit card problems since they crashed due to our system not being kept up to date with software critical patches. We pay them for this ongoing service. They didn't even know we needed it. They have not been able to fix it, and a month later we lose on average a ticket or two every day due to poor customer service because the system is crashing or credit cards won't authorize, due to system interface. We use the same credit card processor at another location with Dinerware, and have absolutely flawless processing. Maitre D has lost customer service.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kenzo from 411.ca

    June 2018

    fast and reliable, easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge.

    Cons

    I really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Keith from Lillico Learning Solutions

    May 2018

    Great if you need something out of the box

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems.

    Cons

    At times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 51-200 employees

    April 2018

    MaitreD is great POS for hotels

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great POS system for restaurants in a hotel if you have a PMS system that is compatible with it so that Room Charges can be synced.

    Pros

    This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report. The UI is very simple and easy to use

    Cons

    It uses very old SQL libraries, so not the best way to store data. The system does not easily integrate with different systems, so you are limited due to compatibility.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jase from SAC

    March 2018

    Happy

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to set up, Great corporate head office module. Can add new items in multiple locations within minutes.

    Cons

    Has its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Krissy from Lexington

    Specialty: Restaurant

    Number of employees: 2-10 employees

    October 2017

    Horrible

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They make it so your stuck with a high profile car credit card oteoccesdibg company. System is not user friendly. Cost s fortune to get anything fixed in it and you will have a lot of problems with it

    Cons

    Can’t switch credit card companies without paying a fortune. You’d trapped into a high price processing company or pay a fortune to be accessible to another company.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Scott from Creek House Diner

    Specialty: Restaurant

    Number of employees: 11-50 employees

    June 2017

    SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see.

    Pros

    It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen

    Cons

    When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run!

  • Krista from Smashburger (previously worked in dine-in restaurants)

    Number of employees: 10,000+ employees

    April 2017

    Not the best for the price, also not the worst

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The interface looks nicer than some other products on the market, but can be slow at times. Although it does look nicer than others, I wouldn't say it is the nicest. It is very user friendly, which I like. I would recommend this if you are okay with the slower system. I hope newer versions will fix this issue. It is also somewhat pricey for my liking.

    Pros

    The interface is nice looking
    Very user-friendly

    Cons

    Nice, but not nicest looking interface
    Pricey compared to competitors

    Review Source: Capterra
  • jonathan from St-Hubert

    February 2017

    Convenient software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software is pretty convenient. Employees can learn how to use it very fast and the functionality are all included. Would recommend !

    Review Source: Capterra
  • Sabrina from InstaFame Marketing

    Specialty: Health & personal care

    Number of employees: 11-50 employees

    January 2017

    This is amazing!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This system makes it simple to take care of customers in a timely fashion. The POS terminal is easy to set up and use which made the transition much smoother from the system we were using.

  • Connie from BT Kitchens

    Specialty: Restaurant

    Number of employees: 11-50 employees

    December 2016

    Modifications

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I've been working in kitchens for more then 10 years and Maitre'd is definitely one of the best systems for efficiency and high turn-over services.

    Pros

    Easy to modify orders quickly, everything is available to see anytime (guest numbers, bill prices, daily sales etc.)

    Cons

    A bit difficult to do preliminary training, easy to "get lost" in it if you're not used to it.

  • Alisha from Dayhome

    Specialty: Apparel & fashion

    Number of employees: 2-10 employees

    November 2016

    POS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall this wasn't my favourite POS system, although it did have all the functions I needed I thought there was just better products on the market compared to this one.

  • Matthew from Salvation Army Kroc Center Hawaii

    Specialty: Rentals

    Number of employees: 201-500 employees

    October 2016

    So simple!

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    The simplicity of implementation is what sold us. Yes, it's easy to use for the line staff, but the initial setup was so great. Great customer support when we've had questions.

  • Kelly from WOW Logistics

    Specialty: Other specialty retailer

    Number of employees: 51-200 employees

    October 2016

    Maitre'D POS

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    I would say that Maitre'D POS is a very user friendly software. I would say that I am good at computers and learning new software, but this was extremely easy to pick up on. I was able to enter customers orders quickly.

    Pros

    User friendly, quick to learn

    Cons

    They may have it, but I did not see any reporting functions. I think adding KPI reporting would be very useful

  • Jacqueline from Kelly Mini

    Specialty: Rentals

    Number of employees: 1 employee

    October 2016

    Great product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, quick set up, great customer service,

    Pros

    Easy

    Cons

    None

  • Josh from Sprint

    Specialty: Electronics & appliances

    Number of employees: 10,000+ employees

    October 2016

    Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent product, worked exactly as described and exceeded expectations.

  • Ken from Pepes Mexican testauratnt

    Specialty: Restaurant

    June 2016

    Independent review by a POS consultant

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    It is a very eliable solution using premises server. Runs on MS Windows instead of requiring IOS.
    Hardware isn't as expensive and less costly monthly vs high licensing or hosting fees

    Cons

    Ours is not wireless tablets. Would like wireless tablets and card swipe at the table.

  • Logan from Pinnacle Hospitality

    Specialty: Restaurant

    April 2016

    Existing POS upon implication of employment at establishment.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It may have worked great in the day (1990's) but is out dated.

    Cons

    Our hardware and software is out dated, and needs to be revamped.

  • Helen from Meadow Lake Bar and Grille

    Specialty: Restaurant

    April 2016

    Not for me

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    I cant think of anything I like about Maitre D' that you can not get from any POS.

    Cons

    Back office program is not user friendly, hard to make changes without calling maitre D'. I also have a hard time getting a response from tech support.

  • Tricia from McQuillan Bros Plumbing Heating and AC

    Specialty: Other specialty retailer

    March 2016

    It is pretty good

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    I like that its easy to learn and there arent a lot of glitches

    Cons

    The thing i like the least is probably the name.....

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