--- title: "Maitre'D Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Maitre'D. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Maitre'D is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/maitre-d-pos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant POS Software](https://www.softwareadvice.com/retail/restaurant-pos-software-comparison/) / [Maitre'D](https://www.softwareadvice.com/retail/maitre-d-pos-profile/) / Maitre'D Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/maitre-d-pos-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/maitre-d-pos-profile/alternatives/) # Maitre'D User Reviews ## Reviews summary - Overall rating: 3.6/5 - Total reviews: 37 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.5/5 - Value for money: 2.9/5 - Functionality: 3.5/5 ### Rating distribution - 5 stars: 12 reviews (32%) - 4 stars: 11 reviews (30%) - 3 stars: 6 reviews (16%) - 2 stars: 5 reviews (14%) - 1 star: 3 reviews (8%) ## Maitre'D customer reviews Showing reviews 1-25 of 37 (page 1). ### Great if you need something out of the box - Overall rating: 3/5 - Reviewer: Keith L. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: May 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros This software is great for companies that need something simple to work with and are not looking for propitiatory POS systems. #### Cons At times when using the software at the POS it seems like you have to take more steps then you should to complete certain functions. --- ### Tech guys are awesome! - Overall rating: 4/5 - Reviewer: Mary G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great but a little difficult setting up for menu items. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support was awesome...no matter what time of day or night - someone was always there to help out any problems we'd be having. It wasn't made for communicating with our hotel software but they made it work. The software does a lot more than we actually use it for. #### Cons Problems with interaction for room charges in the hotel...not always a problem with the software though but a hardware problem on our own end. --- ### SYSTEM IS VERY OUTDATED AND THE OLDER IT GETS IT SEEMS TO BE A MAGNET FOR GLITCHES - Overall rating: 2/5 - Reviewer: Scott B. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered I am curious what the user life of this product is. Our's is 11 yrs old and runs windows xp in the dining room "touchscreen & credit cards" , and my back office is running windows 7.1. The system is slowing down, running sluggish and recently we had a serious networking problem that ruined our Friday Night all you can eat Fish & Chips. 2 managers were on the phone w tech support for hours. The first call was made on Thursday evening and they responded Friday around 415pm. The call was made far enough in advance. Another time the power went off and when restored I couldn't reload the system because it "locked" and made me get a new product code to proceed. Again it was at 6pm and we had a full house. I had to purchase this code i know i didn't need over the phone with my credit card just to get my POS up and running. I had several outstanding tables that needed to be finalized and cashed out. I will say when i needed to get that unlock code there were no hold ups or waiting like when I needed tech support. They answered right off in person and were very eager to take my payment. The initial start up cost was ten thousand dollars cash up front. I consider that a big investment. I'm still paying and paying for insurance on hardware and software upgrades. My fear is it's going to get too old and out of date and I will be forced to purchase an entire new system. If I get both front and back pc's running windows 10 at the same time I will be very surprised. 10 is supposed to be the next operating system that's going to give us almost 20 yrs like XP and XP Pro did. we will see. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It's a user friendly and training waitstaff is very easy. Big bold buttons and colors on the screen #### Cons When I call TECH support I need support NOW not tomorrow. When POS is down my business doesn't Run! --- ### fast and reliable, easy to use - Overall rating: 5/5 - Reviewer: Kenzo N. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros this software is simple to use for everyone. Everything is well explain no matter the levels of knowledge. #### Cons I really dont know what to say about negative from this software. I really loved this software. Thank you MAitre D --- ### No customer technical support, wait for ever for a call back - Overall rating: 1/5 - Reviewer: Derek W. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2018 - Review source details: This review was submitted organically. No incentive was offered They also changed their credit card processing policies. Last June (2018) they suddenly made a change to their credit card processing software to make it so it no longer held the card information for use when the guest left. If you swipe a card to start a tab, that information is useless to close the tab with, and the system can't access it. You need to rely on the customer to remember to come back and swipe the card again at the end of their visit. They claimed this was for PCI compliance. When I asked how we should hold tabs open for customers, they instructed us to hold customer credit cards behind the bar to secure their tab. That is the opposite of PCI compliance, and actually breaks many privacy laws. What are you thinking Posera? Down the tubes. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We used to like the optional features and interface possibilities, until we found out that most of them don't work as promised. #### Cons The live customer support has gone extinct. When you call for the "24 hour technical support" you are usually just getting on a wait list for a call back, or leaving a recorded message for an eventual call back. Waiting right now for a call back, over an hour waiting, with a total system failure. Second time like this in the last 3 weeks. Ridiculous. --- ### Not worth the effort Much better products out there - Overall rating: 2/5 - Reviewer: Mellanie S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Preloaded items were a plus for us when it came to drinks #### Cons So hard to set up new users and train new people on it. I couldn't get training help. Paid for a whole session so they would go over every single part of it. They didn't cover much in the training. #### Vendor response Hello Mellanie, We are sorry to hear that your experience with our training team did not meet your expectations, but we appreciate your feedback. Please reach out to us at marketing@payfacto.com or via phone at (514) 665-6281, so that we can work to address the issue. We take all feedback seriously and welcome the opportunity to make things right. Best regards, Pierre-Marc Cardinal PayFacto Marketing Director Replied December 2023 --- ### Difficult - Overall rating: 3/5 - Reviewer: Amanda R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2019 - Review source details: This review was submitted organically. No incentive was offered Work at a hotel in BC Crashed all the time, slow Froze Was not very easy to make it our own #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros I guess the good thing was easy to train people on #### Cons Old school! Very basic program we used Crashed al the time #### Vendor response Hi Amanda, Thank you for your feedback. We have just released the newest, most powerful Maitre'D version packed with all of our latest features for faster and smoother operations. We are offering for a limited period, free software upgrades to all our existing Maitre'D customers. Please contact us to set it up! https://www.posera.com/claim-your-free-maitred-upgrade/ Wishing you a great new year, The Maitre'D team. Replied January 2020 --- ### POS MaitreD - Overall rating: 3/5 - Reviewer: Amine B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 10000+ employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It had good functionality and layout, but it was outdated. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Large colorful buttons on the screen that can easily be identified. #### Cons Too slaw to start and it does has multiple screens option while you are using it. #### Vendor response Hi Amine, Thank you for your feedback. We have just released the newest, most powerful Maitre'D version packed with all of our latest features for faster and smoother operations. We are offering for a limited period, free software upgrades to all our existing Maitre'D customers. Please contact us to set it up! https://www.posera.com/claim-your-free-maitred-upgrade/ Wishing you a great new year, The Maitre'D team. Replied January 2020 --- ### MaitreD is great POS for hotels - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used weekly for less than 12 months - Reviewed: April 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great POS system for restaurants in a hotel if you have a PMS system that is compatible with it so that Room Charges can be synced. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros This POS is great for our restaurants. It provides good reporting for revenue centers and also a good labor tracking report. The UI is very simple and easy to use #### Cons It uses very old SQL libraries, so not the best way to store data. The system does not easily integrate with different systems, so you are limited due to compatibility. --- ### Horrible - Overall rating: 1/5 - Reviewer: Krissy G. - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. They make it so your stuck with a high profile car credit card oteoccesdibg company. System is not user friendly. Cost s fortune to get anything fixed in it and you will have a lot of problems with it #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Cons Can’t switch credit card companies without paying a fortune. You’d trapped into a high price processing company or pay a fortune to be accessible to another company. --- ### Maitre'D POS - Overall rating: 4/5 - Reviewer: Kelly N. - Industry: Retail - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I would say that Maitre'D POS is a very user friendly software. I would say that I am good at computers and learning new software, but this was extremely easy to pick up on. I was able to enter customers orders quickly. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros User friendly, quick to learn #### Cons They may have it, but I did not see any reporting functions. I think adding KPI reporting would be very useful --- ### Convenient software - Overall rating: 4/5 - Reviewer: jonathan A. - Product usage: Used unspecified for unspecified - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This software is pretty convenient. Employees can learn how to use it very fast and the functionality are all included. Would recommend ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 --- ### It is pretty good - Overall rating: 4.5/5 - Reviewer: Tricia M. - Industry: Retail - Product usage: Used unspecified for less than 6 months - Reviewed: March 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4.5/5 #### Pros I like that its easy to learn and there arent a lot of glitches #### Cons The thing i like the least is probably the name..... --- ### Happy - Overall rating: 4/5 - Reviewer: Jase L. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy to set up, Great corporate head office module. Can add new items in multiple locations within minutes. #### Cons Has its fair share of bugs, but which software doesn't. Need to communicate without th support to fix the issues which takes time. --- ### it is a nice easy system - Overall rating: 4/5 - Reviewer: Fernando E. - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros simple. #### Cons no support, extremely expensive when you get and if you get it. it looks like there is only one tech in the whole city, phone support takes days for a call back if they call back. --- ### Not worth it - Overall rating: 2/5 - Reviewer: Hannah L. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Easy to use with minimal issues on the floor front. Easy to train others to use. Very server friendly. #### Cons Way too expensive for what you're getting. Long wait times for customer service and credit card processing. --- ### It's time to say goodbye - Overall rating: 2/5 - Reviewer: Beej D. - Product usage: Used unspecified for unspecified - Reviewed: September 2015 - Review source details: This review was submitted organically. No incentive was offered We purchased a hotel that used MaitreD and continued to use it until early 2014, when we decided we would switch to Aloha by NCR. We had seen issues with MaitreD but the company convinced us that those issues would be solved by upgrading to their newest release. Alas, for a variety of reasons, we did not switch, but rather, upgraded our MaitreD system to the latest version and purchased new hardware to support it. Installation was done by Fleischer Sales in Vermont, and we thought we'd be better off than before. Wrong. Service and reliability have been awful, with frequent crashes, the need to pay for every single issue from day one, and an inflexible setup that is killing our restaurant. It is so bad that we will dump the system well before the three year lease is up. This POS isn't Point of Sale, it's a Piece of... Good riddance. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 --- ### Not the best for the price, also not the worst - Overall rating: 4/5 - Reviewer: Krista K. - Industry: Restaurants - Company size: 10000+ employees - Product usage: Used daily for less than 6 months - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The interface looks nicer than some other products on the market, but can be slow at times. Although it does look nicer than others, I wouldn't say it is the nicest. It is very user friendly, which I like. I would recommend this if you are okay with the slower system. I hope newer versions will fix this issue. It is also somewhat pricey for my liking. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The interface is nice looking Very user-friendly #### Cons Nice, but not nicest looking interface Pricey compared to competitors --- ### Independent review by a POS consultant - Overall rating: 4/5 - Reviewer: Ken K. - Industry: Restaurants - Product usage: Used unspecified for less than 2 years - Reviewed: June 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3.5/5 - Functionality: 4/5 #### Pros It is a very eliable solution using premises server. Runs on MS Windows instead of requiring IOS. Hardware isn't as expensive and less costly monthly vs high licensing or hosting fees #### Cons Ours is not wireless tablets. Would like wireless tablets and card swipe at the table. --- ### This is amazing! - Overall rating: 5/5 - Reviewer: Sabrina B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This system makes it simple to take care of customers in a timely fashion. The POS terminal is easy to set up and use which made the transition much smoother from the system we were using. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### So simple! - Overall rating: 5/5 - Reviewer: Matthew B. - Verified reviewer: Yes - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The simplicity of implementation is what sold us. Yes, it's easy to use for the line staff, but the initial setup was so great. Great customer support when we've had questions. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 --- ### Modifications - Overall rating: 4/5 - Reviewer: Connie H. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've been working in kitchens for more then 10 years and Maitre'd is definitely one of the best systems for efficiency and high turn-over services. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 4/5 #### Pros Easy to modify orders quickly, everything is available to see anytime (guest numbers, bill prices, daily sales etc.) #### Cons A bit difficult to do preliminary training, easy to "get lost" in it if you're not used to it. --- ### User friendly and easy to use - Overall rating: 5/5 - Reviewer: Steven R. - Product usage: Used unspecified for unspecified - Reviewed: July 2011 - Review source details: This review was submitted organically. No incentive was offered A great buy for any restaurantor that is looking to get the most profits out of his business and increase customer satisfaction with faster and more efficient service #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Great user interface easy to use. Easy to install, great customer service . Very stable and robust software Very flexible can be adapted to any type of rerstaurant. Great reporting. PCI compliant software. #### Cons Nothing bad to say about it, Seriously!! #### Vendor response Thank you for the great review! Replied July 2011 --- ### MAIITRED POS - Overall rating: 5/5 - Reviewer: Manoj S. - Product usage: Used unspecified for unspecified - Reviewed: August 2011 - Review source details: This review was submitted organically. No incentive was offered Good software compared to other similar softwares available in market for POS. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Easy to configure. Modular design Cost effective Compatible with most of standard POS hardwares Good reports #### Cons Not a centralized software. Build on older version of database. Screen navigation disign is poor Inventory management screen designs are poor Masters import from excel not available --- ### Vice President - Overall rating: 5/5 - Reviewer: Doug K. - Product usage: Used unspecified for unspecified - Reviewed: November 2011 - Review source details: This review was submitted organically. No incentive was offered Outstanding new version, easy to upgrade and it's what our chain accounts want and need. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The new SQL version of Maitre'D proves that POSERA is committed to ongoing upgrades and they have committed the company to invest in the system , rather than sit back as others do use 20 year old datastructures. #### Cons All new versions have issues but the issues we had we all resolved. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/maitre-d-pos-profile/reviews/?page=2) --- Maitre'D Reviews, Pros and Cons - 2026 Software Advice