--- title: "Gymdesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gymdesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gymdesk is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/martial-arts-on-rails-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Martial Arts Software](https://www.softwareadvice.com/martial-arts/) / [Gymdesk](https://www.softwareadvice.com/fitness/martial-arts-on-rails-profile/) / Gymdesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fitness/martial-arts-on-rails-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fitness/martial-arts-on-rails-profile/alternatives/) # Gymdesk User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 148 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 129 reviews (87%) - 4 stars: 15 reviews (10%) - 3 stars: 1 reviews (1%) - 2 stars: 3 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I was drawn to Gym Desk because they employ what I perceived to be trustworthy business practices, including integration with third-party payment processing, transparent pricing, and no contracts for using their software. - When we first started implementing Gymdesk, we took advantage of the ability to ask questions via a Zoom consultation, which answered many of our initial questions regarding set-up and integration. - I think the best feature of the system is the member management, specifically because we have multiple age groups, programs, and rankings. ### Most mentioned cons - The company has changed in all the wrong ways (acquired by private equity), causing both gym [sensitive content hidden] and members to suffer from this transition. If you are looking for a basic CRM that can process automated monthly payments, Gym Desk is a suitable option. If you require any additional functionality, such as using a schedule, booking, attendance, private lessons, financial reporting, etc. - Poor design flow navigating within the platform - the system flashes to different windows with stark appearance changes when you click around settings and navigate different tabs. - It just cannot keep up with tasks beyond member sign-up and automated billing. ## Gymdesk customer reviews Showing reviews 1-25 of 148 (page 1). ### Our go to for a martial arts facility management system - Overall rating: 5/5 - Reviewer: Estefan J. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros displays all the information i need with easy to use navigation and simplified interface. #### Cons certain settings are hard to find. It would be nice to have them all in one tab called "settings" with tabs within that to separate payments, memberships etc. #### Reasons for choosing Gymdesk affordability, ease of use and modern interface --- ### Excellent for managing a karate school - Overall rating: 5/5 - Reviewer: Kimberly S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When we first started implementing Gymdesk, we took advantage of the ability to ask questions via a Zoom consultation, which answered many of our initial questions regarding set-up and integration. After two months up and running our school, it has proven to be well worth the investment! We have had an excellent experience thus far and anticipate continuing to enjoy this interface for years to come! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gymdesk was easy to learn and implement. We enjoy having an all-in-one solution for managing our member lists, program registrations, payment processing automations, check ins and attendance tracker. Managing our school calendar in the Gym Schedule section has worked well and integrated well into our external website. #### Cons The only frustrations we have consistently encountered are from parents desiring to sign up more than one student member at a time. Having to do the entire registration process separately for each of their kids is time consuming and has an high time cost. They have also expressed a desire to have a parental non-member account to manage their karate students’ memberships from, as opposed to designating an arbitrary child to be the Primary family member account. #### Reasons for choosing Gymdesk This met all our needs beautifully and affordably! --- ### Basic Software with Industry Trailing Features and Customer Service - Overall rating: 2/5 - Reviewer: Avigayil B. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We first started using Gym Desk at the end of 2024. In January 2025, we fully switched from a previous CRM (Zen Planner) to using Gym Desk full-time for managing our martial arts school of ~350 members. By every account, we switched to Gym Desk at precisely the worst time. The company has changed in all the wrong ways (acquired by private equity), causing both gym [sensitive content hidden] and members to suffer from this transition. If you are looking for a basic CRM that can process automated monthly payments, Gym Desk is a suitable option. If you require any additional functionality, such as using a schedule, booking, attendance, private lessons, financial reporting, etc. I'd avoid this platform. It just cannot keep up with tasks beyond member sign-up and automated billing. The quality of customer service has declined so fast, even in the short time we've been clients. You will wait a week for a reply that doesn't even solve a problem or answer a question. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I was drawn to Gym Desk because they employ what I perceived to be trustworthy business practices, including integration with third-party payment processing, transparent pricing, and no contracts for using their software. #### Cons - Weak reporting and bulk action capacity. You can only view/select a maximum of 100 members at once, and the bulk actions are extremely limited, forcing many changes to be made in each individual membership. For example, there is no option to bulk upgrade student belt rankings or even filter by age or unsigned documents. - Customer service is only available via email, and it can be quite slow. - Poor design flow navigating within the platform - the system flashes to different windows with stark appearance changes when you click around settings and navigate different tabs. - Limited customization for email notifications and automations. - No ability to book "appointments" aka private lessons without adding memberships and pre-scheduled timeslots. - Duplicate workflows with varying "features" instead of a single optimized approach. For example, the key features for calendar management: booking students, cancelling bookings, and checking in are not available in the same spot/workflow. - No staff app = no effective approach for tracking accurate attendance. #### Reasons for switching to Gymdesk Zen Planner offered proprietary payment processing with no access to data or reporting. #### Vendor response Avigayil, Thanks for taking the time to share your feedback as always. I reached out earlier this week to reconnect to review a few of these items on your list that Gymdesk can handle (selecting more than 100+ members, bulk promotions), as well as showcase a few upcoming enhancements on our schedule & booking functionality that I think you'll be excited about based on our conversations! As we continue to grow in this next phase, we'll be increasing the velocity of our efforts, both on the support side & rolling out updates for our customers. With respect to support, we do currently offer live chat and in the coming weeks we'll be offering phone callbacks for customers that need to speak with someone. As always, don't hesitate to reach out to me or the team if you need anything. -Jay Wilson VP of Customer Success, Gymdesk Replied October 2025 --- ### Fabulous Gym Software - Overall rating: 5/5 - Reviewer: Andrew F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Gymdesk is by far the best fitness gym software and have set the bar high. Their customer support is fantastic. Highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, clean & dynamic platform, tracks class attendance and students progress, belt ranking, etc. #### Cons None. They have been amazing every step of the way. From on onboarding, to training, videos, emails, etc. #### Reasons for switching to Gymdesk Spark made 17 mistakes within 4 months. Did not except accountability, or responsibility for there reckless & careless actions. --- ### GYMDESK rocks!! - Overall rating: 5/5 - Reviewer: DENA p. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! I have used multiple platforms over the years, and NONE were as simple and straightforward as Gymdesk! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplest program to use. It's dummy-proof! The BEST thing about Gymdesk is the customer service. Everyone is sooo helpful!!! #### Cons There is really nothing I can complain about! Okay, I take that back. This review is dumb! There is nothing I have not liked, so I don't know why I have to write out this long answer. #### Reasons for switching to Gymdesk square charged for little things and did not have as many features mindbody was difficult to use and expensive #### Vendor response Thanks so much for taking the time to share your feedback Dena! We appreciate your partnership and please don't hesitate to reach out if there's ever anything we can do to help. -The Gymdesk Team Replied May 2025 --- ### Great price - Overall rating: 5/5 - Reviewer: Al s. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great easy to navigate. Also to set up works great with my website #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Easy friendly to use. Also for the price is great lots benefits and different ways to use #### Cons Nothing at the moment. If I find something will post it #### Reasons for choosing Gymdesk Price and easy to use. Both for me and new students --- ### Gymdesk is Best! - Overall rating: 5/5 - Reviewer: Mary W. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We just opened our academy, had a lot going on especially moving our lives interstate. Gymdesk was recommended by a few other gyms when I was tossing up different softwares. I researched it, and I loved the features. It's straight forward and super easy to use. Makes my admin life a whole lot simpler #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's super easy to use and most importantly if I have any questions, I shoot the team an email and I get an extremely helpful response within 24 hours. #### Cons Only stripe can take bank transfer payments #### Reasons for choosing Gymdesk Ease of features, previous gym we trained at used clubworx and I wanted a different software. #### Vendor response Mary - Thanks so much for taking the time to provide your feedback. We're so thrilled to hear that we've made a positive impact, especially at a busy time in your life! We did want to let you know that we have multiple options for bank transfer payments. If you'd like to learn more, feel free to reach out to our team at support@gymdesk.com or check out the article below. https://docs.gymdesk.com/help/payment-processing Thanks again for your feedback and your partnership! -The Gymdesk Team Replied March 2025 --- ### Gymdesk Feedback - Overall rating: 5/5 - Reviewer: Adam P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. We have over 200 clients and all love how easy the information is available #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of access for information to clients #### Cons More customizable options for testing/promotion #### Reasons for choosing Gymdesk Other users said Gymdesk is better and cheaper --- ### Great value and great service - Overall rating: 5/5 - Reviewer: Logan B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I was able to get setup extremely quickly and make it work for our use case. I evaluated many other vendors and GymDesk was one of the only ones that didn't lock me into a proprietary payment processor/hardware, didn't require implementation fees or contracts, and was very transparent and affordable with pricing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The onboarding and live support was fantastic. I was truly impressed with everyone I interacted with and the company's willingness to take my feedback. I also love the fact the there's no implementation fees or contracts. #### Cons The platform is a bit restrictive, would be great to have more flexibility in the configuration and customizations. #### Reasons for choosing Gymdesk Service, Price, Self-Service Kiosk support #### Vendor response Thanks so much for your partnership and sharing your experience Logan! We'll reach out on the configuration piece as it's possible we have some options to solve for what you're looking to do. We have plenty of configuration settings, so we'll see if we can help! Thanks! -The Gymdesk Team Replied May 2025 --- ### Gymdesk is my hero as a small business owner! - Overall rating: 5/5 - Reviewer: Kyle R. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Can’t complain, highly recommend using the software for businesses #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Attendance tracking and signing up new members at my bjj academy, all the students love using the app and checking in to class is seamless. #### Cons Need to be able to add videos to content just for members --- ### Warrior Axe CrossFit - Overall rating: 5/5 - Reviewer: Bobby A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Absolutely love the experience. Customer service has been very attentive and responsive #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use. I love the web design function. #### Cons A lot to learn. As I have played around I have gotten more effcient #### Reasons for switching to Gymdesk price and what was included with the subscription --- ### Not bad for the price. - Overall rating: 3/5 - Reviewer: Sharla C. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It’s ok. Easy enough to use but I’m used to using Spark and I feel like some of the features are lacking. For the price, I’ll stick around for now. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Mostly easy to use once you figure it out. #### Cons 1) You can’t send out waivers to multiple people at once. Would be nice if you could have them fill out the waivers without having to individually assign them to each person. 2)Wish there was a more detailed way to sort through leads, students etc. for example using tags for things like events, or to separate different types of leads etc. We have only used this for a month and haven’t even quite started using the full functioning yet so there may be more later. #### Reasons for choosing Gymdesk I really wanted to use Spark Membership but chose not to based on their pricing. #### Vendor response Thanks for reviewing us Sharla! We're sorry to hear you did not have the best experience with our software. There is an option to assign documents to members in bulk, using our bulk member operations, and there's plenty of filters you can use for the leads, including custom fields you can add. We'd be happy to help you utilize the software to the fullest extent - please reach out to our support and we'd help you get set up! Replied October 2022 --- ### An up and coming top notch tool for martial arts schools - Overall rating: 4/5 - Reviewer: Reuven L. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. So far so great! Very few complaints/frustrations from members during transition as opposed to previous softwares used like zenplanner etc... where every step was met with crashing apps and the like. Here we have a program that works right in every smartphone/computer’s browser. Just log in and access everything, including remote training videos, which right now are crucial. Would love to see some more features surrounding support for remote training, but considering the relative “newness” of the product and how great everything else has been for myself and my students - a solid A-! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy setup (BIG) Automated Payment Processing Easy “on the fly” changes Beautiful schedule for website Booking and checkins Built in waivers/agreements/forms Developer is constantly listening to users and giving feedback as to why software functions the way it does or when features will be ready and DELIVERS #### Cons Lack of robust reporting Lack of configurable signup menu (users see a long list that you can’t organize by category, yet) A lot of functionality seems to leverage and almost depend on you using the built-in website builder, so if you have your own website, it might feel limiting #### Reasons for choosing Gymdesk Ease of use #### Reasons for switching to Gymdesk Too complex for my needs Constantly getting lost in menus Reporting numbers always wrong/different Payment processing felt like a prison sentence Ugly embedded scheduler Constant student complaints --- ### Great product for my dojo - Overall rating: 5/5 - Reviewer: Janet L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good product. Easy to use for members and staff. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Supports staff and clients well. Easy to set up. #### Cons Still having some trouble with tax reconciliation. #### Reasons for choosing Gymdesk Superior interface for martial arts, great pricing, great app for students #### Reasons for switching to Gymdesk Too cumbersome and very difficult to use. Some data and contacts got lost. --- ### Very good and convenient software for business management - Overall rating: 5/5 - Reviewer: Konstantin K. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We are totally satisfied and would recommend this business solution #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly and manageable, able to get comprehensive reports #### Cons Easy to understand and work with A lot of different options, including marketing #### Reasons for switching to Gymdesk The old one was less user friendly and understandable, more complicated --- ### Small to medium gyms highly recommend. - Overall rating: 5/5 - Reviewer: Jerry S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, streamlined everything so far. Daunting task of a new gym, kids members, uniforms and sales all simplified with gym desk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Simple, easy to use platform. No crashes, lagging or interruptions between client and gym. Underestimated this software, worth the price. #### Cons We are using our own website portal which means another cost for us but have not had enough experience with the provided website to use yet. --- ### Gymdesk Software for BJJ Gyms - Overall rating: 5/5 - Reviewer: Matt B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I really dont understand how I get so much spam (up to 20/day). If there could be a block to enable them not to resend emails. I would like it a whole lot more. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros It like that it comes with its own webpage that can later be integrated with your own. It suits my gym perfectly accounting for all of my needs. I would recommend this for anyone setting up a BJJ Academy. It also has an easy to view, "how to" that helped me out. My emails initially to the Gymdesk Team, were answered quite quickly and after a while of using it, it became so much easier. #### Cons Being in Australia, it was annoying that only Square can be used for the POS. But Square isnt too bad with its low fees. #### Reasons for choosing Gymdesk I liked the demo on Youtube and after viewing the others, I felt like this product was the one for me. I took about 5months to make my decision knowing how important it would be. I am glad I went with Gymdesk #### Vendor response Thanks for reviewing us, Matt! We're glad to hear you've enjoyed your experience overall. We thought you might like to know we also work with Stripe and GoCardless in Australia in case you're not happy with Square. If you'd like to know more, please reach out and we'll be happy to assist! Replied September 2022 --- ### An amazing powerful modern program that does what is is supposed to! - Overall rating: 5/5 - Reviewer: Bobby D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: August 2023 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall this software saved me a lot of money and clients due to it's ease of use in money transactions #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use and ability to adapt to my gyms needs is amazing. With the added bonus of communication portals to my clients, text and email this is a powerful tool! #### Cons I wish the content page had more of a social media feel and less old web 1.0 feel. #### Reasons for choosing Gymdesk The price was very friendly for a start up brick and mortar gym #### Reasons for switching to Gymdesk Captyn was awful and not intuitive --- ### Great for the price - Overall rating: 5/5 - Reviewer: Seamus K. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very customizable and full of neat and useful features. Attendance tracking, session allotment, booking are all done really well. Friendly and clean UI. If I wanted to do what I'm doing on Gymdesk on Mindbody (or other big names), I'd probably spend double and with more headaches. There are some features that could be added (like an IOS app!) and some that could be more intuitive, but the Gymdesk team is very responsive and helpful, so I'm sure that regardless of your studio's style of doing things they could help calibrate the software to your situation. All-in-all, great software and major bang for your buck. #### Cons 1. Sometimes the sign-up page will glitch out or be clunky, which can be embarrassing when dealing with a client. 2. Although it isn't the job of the software to do your math, I do wish there were more numbers that tracked different info about leads, demographics, attendance, new/old/returning students, and accounting stuff like revenue growth, average spent per student, number of paid/unpaid per month, etc. 3. To my knowledge, there is no easy way to upgrade or downgrade memberships. You have to manually cancel their current membership, add the other one, and then figure out the prorated difference (which can be somewhat confusing, especially on the fly). 4. No app, which is fine, but it is definitely easier to use the software on the computer than on the Ipad or phone. --- ### Great ongoing support - Overall rating: 5/5 - Reviewer: HANWEI L. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great, highly recommended. I've used it for over a year and plan to continue on it as my gym grows and expands. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support is great. I usually will receive email replies within the day if not within 1-2 hours if enquiry is sent in their timezone. This is extremely important sometimes as members may be waiting to make payment or book classes etc. Also it is web based so I can pretty much do everything with my smartphone browser. They provide a pretty decent website along with the monthly subscription which is vital to small business owners like me as I didn't want to sink in website design and start up cost. #### Cons There are some functions which cannot be personalised or changed but can find ways to work around it. For eg, credits are deducted upon booking and not attendance. Just have to adjust our policies around it. --- ### RECOMENDED APPLICATION FOR YOUR GYMS - Overall rating: 5/5 - Reviewer: ginda r. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros this is easy application to use because it can help me to manage the teacher's schedule of workout!! #### Cons there are no problems inside the application and i use it well --- ### Makes My Life So Much Easier - Overall rating: 5/5 - Reviewer: Molly S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered Using Martial Arts on the Rails has made my life much easier. With the last management software I was using I had to spend hours on the phone and honestly just dreaded going in to the gym to work on the computer. I now have a lot more confidence in the way that I am managing the business, our programs and our memberships and I am more organized. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I have found that this software is easy to use. It is pretty intuitive as how to navigate through the system. It is easy to add, cancel and manage memberships. I like the simplicity of running attendance and financial reports. I have found the support to be great, I always get a quick response. I also like how it is easy for me as an owner to control what kind of access my other gym staff has access to. #### Cons The only one thing I have found that I have had trouble with is when I search for a member if they are frozen their name doesn't come up in the search. I have to go to the frozen tab to find them. #### Reasons for switching to Gymdesk MindBody was confusing. I also had security issues with my former business partner who went into our system after being fired and erased our member's billing information and tried to export their data- I was unhappy with the way it was handled. --- ### GymPreview - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Animation - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered A great app with all the right features, very helpful and easy to setup, customer service is top notch. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Has a appealing user interface,with many customizable options #### Cons Not many negatives I have towards this platform but wish it had an app in the playstore and the gym sheduling can be a little confusing. --- ### Instructor - Overall rating: 5/5 - Reviewer: Douglas N. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Having used a couple products prior, this one works best for our schools, because of the size, the affordability and features. We use to have to carry hard copies of paperwork/release now we can pull it at any location, even at tournaments sites if needed. #### Cons The inability to just read or replay to messages seems to be a bit problematic as I get email notifiations, but, if I don't read the email or on the message screen, those messages may go unanswered for some time. #### Reasons for switching to Gymdesk This has online capability, pricing was within reach, and user features match what was needed. --- ### Nice GOS. - Overall rating: 4/5 - Reviewer: Angelo C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we use it, it works well.We wish it would hook up to our website and to our scheduling system.A lot better. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It's fairly easy to use, and it has a lot of good information. #### Cons It does not interact very well with websites and facebook and instagram interlinking. ## More reviews [Next reviews](https://www.softwareadvice.com/fitness/martial-arts-on-rails-profile/reviews/?page=2) --- Gymdesk Reviews, Pros and Cons - 2026 Software Advice