--- title: "Gymdesk Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gymdesk. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gymdesk is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/martial-arts-on-rails-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Martial Arts Software](https://www.softwareadvice.com/martial-arts/) / [Gymdesk](https://www.softwareadvice.com/fitness/martial-arts-on-rails-profile/) / Gymdesk Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/fitness/martial-arts-on-rails-profile/) Reviews [Alternatives](https://www.softwareadvice.com/fitness/martial-arts-on-rails-profile/alternatives/) # Gymdesk User Reviews ## Reviews summary - Overall rating: 4.8/5 - Total reviews: 148 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 129 reviews (87%) - 4 stars: 15 reviews (10%) - 3 stars: 1 reviews (1%) - 2 stars: 3 reviews (2%) - 1 star: 0 reviews (0%) ### Most mentioned pros - I was drawn to Gym Desk because they employ what I perceived to be trustworthy business practices, including integration with third-party payment processing, transparent pricing, and no contracts for using their software. - When we first started implementing Gymdesk, we took advantage of the ability to ask questions via a Zoom consultation, which answered many of our initial questions regarding set-up and integration. - I think the best feature of the system is the member management, specifically because we have multiple age groups, programs, and rankings. ### Most mentioned cons - The company has changed in all the wrong ways (acquired by private equity), causing both gym [sensitive content hidden] and members to suffer from this transition. If you are looking for a basic CRM that can process automated monthly payments, Gym Desk is a suitable option. If you require any additional functionality, such as using a schedule, booking, attendance, private lessons, financial reporting, etc. - Poor design flow navigating within the platform - the system flashes to different windows with stark appearance changes when you click around settings and navigate different tabs. - It just cannot keep up with tasks beyond member sign-up and automated billing. ## Gymdesk customer reviews Showing reviews 1-25 of 148 (page 1). ### Our go to for a martial arts facility management system - Overall rating: 5/5 - Reviewer: Estefan J. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros displays all the information i need with easy to use navigation and simplified interface. #### Cons certain settings are hard to find. It would be nice to have them all in one tab called "settings" with tabs within that to separate payments, memberships etc. #### Reasons for choosing Gymdesk affordability, ease of use and modern interface --- ### Excellent for managing a karate school - Overall rating: 5/5 - Reviewer: Kimberly S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. When we first started implementing Gymdesk, we took advantage of the ability to ask questions via a Zoom consultation, which answered many of our initial questions regarding set-up and integration. After two months up and running our school, it has proven to be well worth the investment! We have had an excellent experience thus far and anticipate continuing to enjoy this interface for years to come! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gymdesk was easy to learn and implement. We enjoy having an all-in-one solution for managing our member lists, program registrations, payment processing automations, check ins and attendance tracker. Managing our school calendar in the Gym Schedule section has worked well and integrated well into our external website. #### Cons The only frustrations we have consistently encountered are from parents desiring to sign up more than one student member at a time. Having to do the entire registration process separately for each of their kids is time consuming and has an high time cost. They have also expressed a desire to have a parental non-member account to manage their karate students’ memberships from, as opposed to designating an arbitrary child to be the Primary family member account. #### Reasons for choosing Gymdesk This met all our needs beautifully and affordably! --- ### Basic Software with Industry Trailing Features and Customer Service - Overall rating: 2/5 - Reviewer: Avigayil B. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered We first started using Gym Desk at the end of 2024. In January 2025, we fully switched from a previous CRM (Zen Planner) to using Gym Desk full-time for managing our martial arts school of ~350 members. By every account, we switched to Gym Desk at precisely the worst time. The company has changed in all the wrong ways (acquired by private equity), causing both gym [sensitive content hidden] and members to suffer from this transition. If you are looking for a basic CRM that can process automated monthly payments, Gym Desk is a suitable option. If you require any additional functionality, such as using a schedule, booking, attendance, private lessons, financial reporting, etc. I'd avoid this platform. It just cannot keep up with tasks beyond member sign-up and automated billing. The quality of customer service has declined so fast, even in the short time we've been clients. You will wait a week for a reply that doesn't even solve a problem or answer a question. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros I was drawn to Gym Desk because they employ what I perceived to be trustworthy business practices, including integration with third-party payment processing, transparent pricing, and no contracts for using their software. #### Cons - Weak reporting and bulk action capacity. You can only view/select a maximum of 100 members at once, and the bulk actions are extremely limited, forcing many changes to be made in each individual membership. For example, there is no option to bulk upgrade student belt rankings or even filter by age or unsigned documents. - Customer service is only available via email, and it can be quite slow. - Poor design flow navigating within the platform - the system flashes to different windows with stark appearance changes when you click around settings and navigate different tabs. - Limited customization for email notifications and automations. - No ability to book "appointments" aka private lessons without adding memberships and pre-scheduled timeslots. - Duplicate workflows with varying "features" instead of a single optimized approach. For example, the key features for calendar management: booking students, cancelling bookings, and checking in are not available in the same spot/workflow. - No staff app = no effective approach for tracking accurate attendance. #### Reasons for switching to Gymdesk Zen Planner offered proprietary payment processing with no access to data or reporting. #### Vendor response Avigayil, Thanks for taking the time to share your feedback as always. I reached out earlier this week to reconnect to review a few of these items on your list that Gymdesk can handle (selecting more than 100+ members, bulk promotions), as well as showcase a few upcoming enhancements on our schedule & booking functionality that I think you'll be excited about based on our conversations! As we continue to grow in this next phase, we'll be increasing the velocity of our efforts, both on the support side & rolling out updates for our customers. With respect to support, we do currently offer live chat and in the coming weeks we'll be offering phone callbacks for customers that need to speak with someone. As always, don't hesitate to reach out to me or the team if you need anything. -Jay Wilson VP of Customer Success, Gymdesk Replied October 2025 --- ### Fabulous Gym Software - Overall rating: 5/5 - Reviewer: Andrew F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This review was submitted organically. No incentive was offered Gymdesk is by far the best fitness gym software and have set the bar high. Their customer support is fantastic. Highly recommend! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, clean & dynamic platform, tracks class attendance and students progress, belt ranking, etc. #### Cons None. They have been amazing every step of the way. From on onboarding, to training, videos, emails, etc. #### Reasons for switching to Gymdesk Spark made 17 mistakes within 4 months. Did not except accountability, or responsibility for there reckless & careless actions. --- ### GYMDESK rocks!! - Overall rating: 5/5 - Reviewer: DENA p. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent! I have used multiple platforms over the years, and NONE were as simple and straightforward as Gymdesk! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplest program to use. It's dummy-proof! The BEST thing about Gymdesk is the customer service. Everyone is sooo helpful!!! #### Cons There is really nothing I can complain about! Okay, I take that back. This review is dumb! There is nothing I have not liked, so I don't know why I have to write out this long answer. #### Reasons for switching to Gymdesk square charged for little things and did not have as many features mindbody was difficult to use and expensive #### Vendor response Thanks so much for taking the time to share your feedback Dena! We appreciate your partnership and please don't hesitate to reach out if there's ever anything we can do to help. -The Gymdesk Team Replied May 2025 --- ### Gymdesk is Best! - Overall rating: 5/5 - Reviewer: Mary W. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We just opened our academy, had a lot going on especially moving our lives interstate. Gymdesk was recommended by a few other gyms when I was tossing up different softwares. I researched it, and I loved the features. It's straight forward and super easy to use. Makes my admin life a whole lot simpler #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's super easy to use and most importantly if I have any questions, I shoot the team an email and I get an extremely helpful response within 24 hours. #### Cons Only stripe can take bank transfer payments #### Reasons for choosing Gymdesk Ease of features, previous gym we trained at used clubworx and I wanted a different software. #### Vendor response Mary - Thanks so much for taking the time to provide your feedback. We're so thrilled to hear that we've made a positive impact, especially at a busy time in your life! We did want to let you know that we have multiple options for bank transfer payments. If you'd like to learn more, feel free to reach out to our team at support@gymdesk.com or check out the article below. https://docs.gymdesk.com/help/payment-processing Thanks again for your feedback and your partnership! -The Gymdesk Team Replied March 2025 --- ### Great price - Overall rating: 5/5 - Reviewer: Al s. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great easy to navigate. Also to set up works great with my website #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros Easy friendly to use. Also for the price is great lots benefits and different ways to use #### Cons Nothing at the moment. If I find something will post it #### Reasons for choosing Gymdesk Price and easy to use. Both for me and new students --- ### I want to like it more than I do - Overall rating: 4/5 - Reviewer: Alec R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered GymDesk is overall a really simple software and offers a lot of potential to be one of the better ones out there. I've used a lot of different gym CRMs, and no software has ever offered everything I needed; GymDesk is in the top 5. I think the best feature of the system is the member management, specifically because we have multiple age groups, programs, and rankings. We can customize all sorts of rank and program requirements and associate those to belt testing and grading, etc. There are apparently updates on the way to improve their event management side, allowing for variant pricing options. Until then, the only option is to make every event free, and then charge appropriately in the POS, but then the rosters are not connected. The Growth charts are a nice touch but the details are not adjustable and running custom reports is not really a function, despite being told you can filter lists...not enough. Lead management gets the job done, and the automation section has a lot of potential but is limited in scope. I really want to like this software and I've been patient for updates to improve the little things but it tends to be almost great at a lot of things, yet not great enough at most. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros member profile management is thorough, rank and program management is great, contract setup is really simple, and the interface is easy to navigate. Customer Service is friendly and has good response time. #### Cons Reporting is extremely limited and not entirely clear with the information it presents. Event management is poor. #### Reasons for choosing Gymdesk I used Spark previously and wanted to try GymDesk as an alternative but I should have gone back to Spark with the way things have been thus far. #### Reasons for switching to Gymdesk more functionality and a richer feature list. #### Vendor response Alec - Jay here, Gymdesk's new Customer Success leader. First off, thanks for taking the time to share your feedback. We're at an exciting phase of our growth and feedback like yours helps us continue to invest in the right areas. As you mentioned, variable pricing options is in the works. I'd love to more deeply understand what would move the needle for you in reporting and automations. I'll shoot you a message to see if we can connect. Thanks again for your partnership and feedback! Replied December 2024 --- ### Gymdesk Feedback - Overall rating: 5/5 - Reviewer: Adam P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. We have over 200 clients and all love how easy the information is available #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of access for information to clients #### Cons More customizable options for testing/promotion #### Reasons for choosing Gymdesk Other users said Gymdesk is better and cheaper --- ### May be the right software if you can afford it. - Overall rating: 5/5 - Reviewer: Janelle L. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very simple to operate and easy to understand. #### Cons The pricing is a bit high for the Asian market. #### Reasons for choosing Gymdesk It fits our needs more since we have martial arts as well. --- ### Awesome software - Overall rating: 5/5 - Reviewer: Wendy W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Product is great and customer service is great. Any time we have had a problem, which has been very few times, they have responded and resolved quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros So easy to use I was able to set it up myself and learn quickly. #### Cons Nothing really it’s very functional for our needs #### Reasons for choosing Gymdesk Quicker to set up and price. We needed something ti use quickly and not break the bank --- ### Excellent software to manage a martial arts school - Overall rating: 5/5 - Reviewer: Michael C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I don't have to manually keep tabs on when students need to pay. It's much easier to have the system remind them rather than me. I like that fact that I can run the website, billing, attendance, and marketing all in one system! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is very straightforward and not difficult to learn. The support is fantastic. Any questions I had were addressed in a very timely manner. The price is right for a small martial arts school to be able to save time managing the business side of running a school. #### Cons Overall, the software is great but some a couple more customizations would be nice. Being able to customize the dashboard to display what is most important to the administrator. More customization on the website. Example, being able to change the link "Book" on the schedule to something else like "Free Trial Class". I use the booking function for leads rather than students. The check in screen can also be a little easier. Possibly have student names listed that are able to check in to next session available so they can just click on it. #### Reasons for choosing Gymdesk The biggest draw was the price and the ability to try the software for free. --- ### Best Martial Arts Specific Software We've Used, Exceptional Customer Service - Overall rating: 5/5 - Reviewer: Leigh-Ann M. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered The customer service with MAonRails has been fantastic. Eran goes out of his way to help and answers quickly. They were also willing to work with us on price which for a small school is greatly appreciated. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The interface is clean, easy to navigate for students and administrator. Easy to customize and get up and running quickly. Like the family account feature, belt ranks are easy to create, add, and modify. Customer Service is fantastic, quick answers and always willing to help. #### Cons That each document cannot have a customizable email saved. A bit difficult to navigate belt ranks when different classes can count towards time in grade. Also, the gym schedule is not great. Would like to see a month at a time. #### Reasons for choosing Gymdesk We did the free trial with CMS and the interface was messy, hard to navigate and the roll over had to be done by their tech. There were too many complicated back door options and buttons. #### Reasons for switching to Gymdesk Mindbody was ridiculously expensive and did not care what so ever about small business. The martial arts version was nothing special and they had no plans to work on martial arts specific improvements. --- ### Martial Arts on Rails Review - Overall rating: 5/5 - Reviewer: Steven G. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We were looking for a product to manage a small wrestling club and strength training business. We do not have a full-time manager and most of the products were overly complicated. Martial Arts on Rails has turned out to be the perfect solution. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is extremely easy to set-up and use, yet it has sufficient flexibility to manage our club in the way we want to operate. Interface is excellent and intuitive. The ability to create a website and easily integrate with a payment gateway was also excellent. Finally, customer support is to notch. #### Cons At first I was concerned that it did not have a corresponding App but the website works great on a cell phone and this has not been an issue. The product team continues to add features and improve functionality. No concerns. #### Reasons for choosing Gymdesk Ease of use, pricing and the right feature set for our business. #### Reasons for switching to Gymdesk We wanted something that was less complicated and a better end-user experience. Cost was also a factor but secondary. --- ### Great software for managing a martial arts gym. - Overall rating: 5/5 - Reviewer: Kyle M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the customer service the most. [SENSITIVE CONTENT] has been most helpful and promptly responded to any questions or concern that I have had. Beyond that, the breadth of capabilities of the software is really great and I discover new functionality of the software almost weekly. #### Cons There are very few cons with this software. There are little things that have come up here and there, but [SENSITIVE CONTENT] has resolved them quickly or helped us find a workaround. #### Reasons for choosing Gymdesk The user interface is what drove me to choose MA on Rails initially. After looking deeper I found that the functionality our gym was looking for is here and is an all in one package. Great product. --- ### Small to medium gyms highly recommend. - Overall rating: 5/5 - Reviewer: Jerry S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Very good, streamlined everything so far. Daunting task of a new gym, kids members, uniforms and sales all simplified with gym desk. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Simple, easy to use platform. No crashes, lagging or interruptions between client and gym. Underestimated this software, worth the price. #### Cons We are using our own website portal which means another cost for us but have not had enough experience with the provided website to use yet. --- ### Great product - Overall rating: 5/5 - Reviewer: Laurel F. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic really. We really jumped feet first when deciding to take over a gym with very little prior experience with back-end knowledge and this program really made it so much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We love how Gymdesk makes life so much easier for our business. The overall look of the program is great and the functionality of it has exceeded our expectations. Customer service has been excellent to work with any time we run into a snag. #### Cons We would like to be able to schedule members in "spots" in class (like movie theater or plane seating) to incentivize early booking for classes. It would help us be better prepared and discourage last minute booking. --- ### Really please with Gymdesk. - Overall rating: 5/5 - Reviewer: Becky P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered The support is really, really responsive. I am impressed with that. Almost always within an hour or two, or quickly next day. The best. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It 'sings' to me. So much software is not 'ready out of the box.' There was such a learning curve. Many charge, demo required etc. As a busy gym and yoga studio owner with some capacity to learn on my own, I was up and in this in less than 5 minutes...and understand most of it. From there, it has served me well on customer management, communications, booking and payments. #### Cons I could use some more specific things pertinent to how I run my businesses, but perhaps others don't. So I could use some customization on a few things. I also get confused from time to time on the forms/sign up/membership connections...I think that could be better explained. Again though, it may be how I run my business not necessarily what makes sense for most consumers. #### Reasons for choosing Gymdesk I 'got' it. It is simple. For me, it just resonated with me and how I need my businesses to run. Once I used their support, I know I made the right decision. --- ### Great for the price - Overall rating: 5/5 - Reviewer: Seamus K. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very customizable and full of neat and useful features. Attendance tracking, session allotment, booking are all done really well. Friendly and clean UI. If I wanted to do what I'm doing on Gymdesk on Mindbody (or other big names), I'd probably spend double and with more headaches. There are some features that could be added (like an IOS app!) and some that could be more intuitive, but the Gymdesk team is very responsive and helpful, so I'm sure that regardless of your studio's style of doing things they could help calibrate the software to your situation. All-in-all, great software and major bang for your buck. #### Cons 1. Sometimes the sign-up page will glitch out or be clunky, which can be embarrassing when dealing with a client. 2. Although it isn't the job of the software to do your math, I do wish there were more numbers that tracked different info about leads, demographics, attendance, new/old/returning students, and accounting stuff like revenue growth, average spent per student, number of paid/unpaid per month, etc. 3. To my knowledge, there is no easy way to upgrade or downgrade memberships. You have to manually cancel their current membership, add the other one, and then figure out the prorated difference (which can be somewhat confusing, especially on the fly). 4. No app, which is fine, but it is definitely easier to use the software on the computer than on the Ipad or phone. --- ### Amazing for moving from the old school ways - Overall rating: 4/5 - Reviewer: Paige B. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! Effective in exactly what we needed. the different channels in managing members helped up update from our old school system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The options to manage each membership and edit the clients details accurately. Keeping pricing continuously updated and getting reminders on if we need to update. #### Cons I very much love this service, however we did need to update our wifi to have the best and easiest running time #### Vendor response Thanks for the review. We're glad Gymdesk has worked out for you and your gym! Replied September 2024 --- ### Martial Arts on Rails is THE Best Management Tool for Martial Arts Schools - Overall rating: 5/5 - Reviewer: Tommy D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The services provided by Martial Arts on Rails are amazing. We use it every day whether we check for renewal dates, attendance tracking, belt promotions, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros -Student/Attendance Tracking -Billing/Invoicing -Memberships -Easy to set up and import data -Affordable pricing for the software -Amazing customer service -Interactive portal for students/parents -Highly customizable + So much more #### Cons There are little to no cons to Martial Arts on Rails. Even if there are bugs or questions contacting them will you get you a response very quickly and you'll be guided to a resolution. --- ### Straightforward and intuitive as long as you don't have to deal with families - Overall rating: 4/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review. positive #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Reasonably intuitive feature set for 90% of features Highly responsive support team Reasonable price point #### Cons Dealing with families: - no separate inputs for parent/guardian (let alone both parents) if student is a minor except under "Emergency Contacts" - cumbersome and inflexible mechanisms for grouping students under a family accounts and how family discounts are priced - no simple way of toggling a student between memberships without cancelling entirely - no way to list custom fields on members overview - no way to see on members overview screen which customers have credit card on file No integration with small receipt printer - huge waste of toner and paper when customers ask for receipt #### Vendor response Thanks for reviewing us David! Sorry to hear you did not have a good experience with our family account management. If you can reach out to us with your concerns, we'd be happy to help you set it up better for your needs. Thanks, -Eran Replied September 2022 --- ### Excellent Software and Amazing Customer Service - Overall rating: 5/5 - Reviewer: Matt H. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2019 - Review source details: This review was submitted organically. No incentive was offered My experience has been great. We've grown to extremely quickly, and a big part of that has been through our website contact forms. I can't say enough about the customer service and the simplicity of the software. Both are fantastic. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I chose this software because of the ease of implementation. Other companies wanted weekly conference calls to train me on the software. MA on Rails was very intuitive. I had no problems setting up my school. Any issue I have has been resolved immediately. Eran offers fantastic customer service. Customer service really sets them apart from larger companies. #### Cons I'd like some added features. You have everything you need to run your business, but there are a couple of things that would be nice to have. Expanded reporting and an app would be top of the list. The positives vastly outweigh any negatives. #### Reasons for choosing Gymdesk More modern and clean look. Positive reviews. #### Reasons for switching to Gymdesk Constant phone calls and conference calls. I am running a business. I don't have time to schedule calls. --- ### Great Gym Management Software - Overall rating: 5/5 - Reviewer: Dana O. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super responsive customer service through the set up process! #### Cons So far there isn't anything I don't like! I haven't been using that long- but its been a breeze! --- ### Transformed our Club - Overall rating: 5/5 - Reviewer: Sebastiao T. - Verified reviewer: Yes - Industry: Sports - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered Prior to using Martial Arts On Rails we operated a manual system and as a consequence we were losing track of payments, grading, etc. For our club to continue to grow and provide the type of service our students deserve we did some extensive research of automated systems and opted for Manonrails as we found it to be a feature rich system which not only manages the basics very well but also allows you to monitor trends and provides a variety of metrics on the clubs performance and tools to help you grow the club. The sytem was created and managed by CEO who himself is a Martial Artist and therefore uniquely understands the needs of a martial arts club. In the event of any issues or queries the responsiveness of their customer support is nothing short of exceptional, we are on a different time zone here in Europe but that has never been an issue. Maonrails has totally transformed how we manage our clubs and we would have no hesitation in recommending them! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of day to day use...Does not need additional hardware (works off a smartphone, tablet, pc, etc).... Feature rich... Dashboard providing a snapshot of key metrics... #### Cons Nil - anytime we have identified a new feature that would benefit our club they have modified they system to add the desired feature. ## More reviews [Next reviews](https://www.softwareadvice.com/fitness/martial-arts-on-rails-profile/reviews/?page=2) --- Gymdesk Reviews, Pros and Cons - 2026 Software Advice