We use Orchid in the medical spa that I work at on the daily for scheduling clients, sending reminder texts and managing our customer database. I love the integration of the reminder texts being sent out through the software. Taking payments through Orchid is also a smooth process.

There are so many user-friendly features that make this software the standard for medical spas.

Updates bring advanced features that sometimes requre new training.

I love Daysmart. It is quite intuitive and less complicated than other software that I have used in the past and paid more. When there are questions, customer service is friendly and they resolve the issue.

For the most part, DaySmart Spa is simplistic to use and pretty user-friendly. There are so many features that are helpful from online scheduling, appt reminders, entering staff schedules, using multiple rooms, payroll, reports, maintaining and tracking inventory for selling products, easy checkout process.

It would be really nice if there was some way to be able to add a shopping cart to the website for those who would like to order products for the website or a link to add to a website that may be built by a web designer. The USB credit card reader didn't last long, however the software does allow you to enter directly into the clients ticket. You just have to make sure you actually go through process to run a card as it can be missed.

Overall, DaySmart is user friendly, and steps are logical and intuitive.. The interface is easy to understand and texting and app features take it over the top.

The ability to text patients and schedule from the App is by far my favorite feature of DaySmart. It makes following -up, checking-in or scheduling patients a breeze even when I am not in the office.

I want the ability to copy daily schedule and put into an excel spreadsheet. Additionally, I think text blasts should be included in cost and not an up-charge as your software already had a high price tag and this would cost you nothing. Would like text reminders to be able to be customized to say DermBar not random phone number.

Good, I would like to see faster development of new and useful features, maybe an email sent out when and update is made to list the changes or new features in that update.

We love how Orchid lets us customize just about everything! The booking and check out process is very easy and the whole program is easy for new staff to learn.

That it is not web-based and not set up from multiple locations to share the same client, staff and services database, you have to re-enter clients, staff and services for every single location's database. And that the email and text features are very limited in communicating via 2-way text or having more appointment reminder text options as well as email marketing... would be great to have a leads database where if people fill out their info on our site that the data is captured into orchid as a lead and when they come in for service they turn into a client. Marketing to leads vs clients would be a nice feature. Also would love a add holidays we are closed to the scheduling feature so when doing recurring schedules for Staff they are not scheduled on holidays automatically.

Managing medical spa. Used envision prior and switched to daysmart ~8 years ago. No regrets there, but would like them to close the gaps in functionality between desktop and cloud asap. Seems to be steady improvement over past 3 months since migrating to cloud.

Great support! Cloud based convenience of access. Intuitive for basic functions, (less so for anything beyond) Unlimited users. Overall I prefer the desktop version but current situation requires cloud. Holding out hope for fixing the problems. Bonus: Didn't work with solutionreach which gave us solid reason to drop it.

Prepaids! This one thing makes me want to go back to the old system. Can only see client prepaids when creating ticket or using mobile app. Can't manually adjust prepaid without creating a custom package and/or ticket to add/subtract prepaid. Prepaid quantities (botox) must be added one unit at a time. Not practical! Can't run report of prepaids in the system. Other: Cloud access. Changes can be made that bypass rules like noon and midnight swaps that prevent issues when creating appts. Limits checkouts to 2 payment types per transaction. Usually very good. SHTF when occasional errors don't explain what processed and what didn't. Requires user to rebuilt ticket from scratch. Open tickets mess up daily totals and can't be closed retroactively.

The customer support are friendly and understanding. I do find that the problems are not followed thru with from the technical end. I can report problems with the software and no one fixes it. I had to call 4 times before I got help with the credit card system not working with the software. The card system company told me it was a repair that Day Smart had to fix not them.

The colors and options for controlling the day to day clients are nice features. I really like that calendar is visible on my phone and the computer. It is also updated immediately vs other software that updates after several hrs at a time.

The colors of the services will not stay updated. It reverts back to the original color constantly. I don't like that I have reported over a month ago and no one has gotten back to me or looked into fixing this. I have difficulty viewing the calendar on my phone and would like to see a feature that allows me to expand the calendar. The print is just TOO SMALL.

DaySmart Spa is easy to set up and deploy. For most organizations, the software is basically ready to use without much tinkering. There are a wealth of abilities on the full desktop application. The customer support team is also extremely responsive and helpful.

- The remote access licences are a hefty monthly expense depending on the number of employees.- The cloud software lacks some of the features of the desktop software, including custom reports.- The desktop software is only available on Windows, although there are instructions for running it on a virtual machine in Mac OS.

It is easy to use. Great customer service. They are patient to guide you step by step especially being not techy. Love online booking, be able to text with clients, do text marketing.

I wish they will have charting /emr. This is the main reason I an starting to look for another software as I want to get rid of paper charting. Fix how to upload photos because currently you upload one by one and and not be able to name the photos.

Its easy to use and doesn't have too many problems. I also like that it doesn't need to be backed up to keep our schedule protected

You cannot re-open a closed ticket, sometimes the staff will accidentally close the wrong ticket when rescheduling a client.

Neutral overall.

Lots of features under one roof. The platform is mostly quite stable.

We use the local software implementation. We’d love to go web-based, but DaySmart has been very slow to implement the features we really need. Our subscription fees are very high, presumably because they’d like us to switch to web-based. Also, there are a few annoying problems with the software that they keep promising to fix “in the next release,” but they never do.

Overall we thoroughly have enjoyed Orchid. I am really hoping they can fix the situation with the detailed reporting and we can get back with them, because right now, we are back at square one in our searching for software. I really enjoyed their software, having it all set up properly, learning all the ways to use it, and the training was impeccable. Hands down, they have an amazing team of customer service reps who go out of their way to accommodate you with excellent service and care. The software is easy to understand and use and so is the app. and just a beautiful technique overall in the setup. I really thought we had a winner there. Come on Orchid!!! Fix that reporting method! Other than that, excellent job guys!

I absolutely enjoyed everything and the ease of using it and implementing the software into our business. I even loved having an Orchid service friend (I call him a friend haha) on speed dial. I could just call and go straight to his desk and ask him questions, or email the support team anytime without bugging them.

Unfortunately 2 things & 1 of those 2 was the ultimate deal breaker as we did have them up & running until coming to this sad problem. The first thing was, their app couldn't notify the employees when a client gets checked in. What I mean by that is similar to a text message, if our nurse practitioner is with a patient & her next pt arrives, said pt is now checked in, app will notify FNP & whatever ringer she has it on- will ring, in which case it should vibrate. Their app is not able to do that, but you know what it's not a big deal. We were spoiled for many yrs with that feature & we will learn to get over that moving fwd. The one that broke my heart was not being able to break down services in the reports by groups for a month & by the day by detail. We have staff meetings & we initially use the breakdown to go over what we have done for the entire month. Also, we use the detailed practical breakdown for revenue & cost. For instance, a Group: >Aesthetics- under that would be >facials- under that would be type of facials for that month. So say 1. basic facials: we did X amount of those for X amount of $$ 2. hydrafacials: we did X amount of those for X amount of $$. So now we take that breakdown & see what cost goes to payroll, what cost goes to profit, & what cost goes towards product. They cannot provide that report in such high detail right now, unfortunately. We had to cancel with them for now.

I was new to the medical spa business. For me, I did not want a cloud-based server for client data. I was not concerned as much about hacking as our internet connection. Our DaySmart server is our reception computer. If we lose internet, we can still see & control the schedule. I have it on a battery backup ($120) so I have 20 minutes to write down the schedule and contact patients before the backup batter goes dead.I like the pricing for multiple units in the office and the expandability for additional locations.

DaySmart is so easy to use, we don't have any formal training for new employees. If they use it for 5 minutes, they can do almost everything they need to know.As our accountant, I LOVE the QuickBooks interface. It makes my job incredibly easy to keep up with day to day entering of data.

Some of the marketing emails & texts are not as customizable as I would like.In the DaySmart phone app, I have to tell it every time what employees I want to see on the schedule. Then, you may have to hit the back button 1-11 times to see the schedule. Why can't it remember that I want to see everybody that is working as the default?

Does most of the basic features needed. Inconsistency between PC, iPAD and Cell interfaces is maddening. Have to trains employees on which device to use to perform functions. Most notable is the Membership which can only be managed from a cell or iPAD

Software updates are random and without notice. There should be announcements for new features and updates. There needs to be better help for new features. I cannot generate a report on the sale of Services.

I am satisfied with the software program. It is easy to use for my small business.

I am able to schedule my clients for services, track inventory and keep track of my clients through notes and services.

I had trouble using a different point of sale company. I with to using the CloverFlex. It is much easier but I have problems with the unit not finishing the sale with some of the clients credit/debit cards. It is embarrassing for both of us when this happens.

I have been with using DaySmart Sapa software for over 10 years and the have been keeping up with new software tech to make my job easier. I do not need a receptionist anymore. Their support team have always been friendly and helpful.

The product is easy to work with, the way the schedule looks, App, text and communication ease, checkout of patient, marketing and friendly knowledgeable tech support.

The new online version you have to use QuickBooks. I like the desktop version when everything was included in software but I getting used to QuickBooks and it getting easier to adapt.

Support is somewhat easy to get to but they ALWAYS have some kind of issue!!! Way too expensive for what they offer!!

Support people were friendly and "tried" to do their best.

They always had something go wrong and would then need support which took time from actual work!

Customer support wait times are EXTREMELY excessive! There are times when we spend 2.5 to 5 hours in a day, either on hold or waiting for a call back, to report an issue. Customer support staff are very friendly. However, every time we call with an issue, we are told they are aware of the issue and that they are working on it. We have never had an issue resolved.

The software is user friendly. Booking appointments is simple.

Software changes without notice. Also, there are functional fixes that need to occur that have not been addressed.

Not a good one

Not alot

All the features that I needed and was sold on were not available. No show protection was one of the biggest. software very complicated. Credit card processing charged more then they said. did not give me my 100 that they said I would get when I bought the machine and processed a certain amount. The Credit card company had to many hoops to jump through to continue to use them. need simple not system checks I have to run every month then you charge me 35 for that. non of what you said (sales person) actually came to pass. I will never recommend your software and i will make sure I let people know how dissatisfied I was.

We have been using this software since 2012 and yet, We haven't found anything substancially better than daysmart. It helps us with the agenda, scheduling, even we can track employees days off!

It is an easy to use platform, ticket centered and allows you to control every aspect of your medspa

Platform is obsolete,with a client server aspect that looks old. It is only in EnglishIt doesn't have whatsapp integration (who uses sms anyway)

I am a Plastic Surgeon and I moved my office 4-1-2013 to a larger space and added a new Med Sap. I purchased this software for my Medi-Spa. I run my surgical side on Nextech but bought this software as Nextech's spa module is expensive (~$7,000) It was advertised and we were told by the sales person that we could use i Pads from the treatment rooms to access the software. Well, you can, but you can only retrieve the patient demographics. The clinical notes from past appointments/treatments are not accessible. When we called for tech support we were told access to the clinical data was not possible and that they didn't know when that feature would be available but that "it might happen sometime". Great, that helped a lot. This was the first we had heard of this. Thus, if you have a paperless office/spa, you will have to put a desktop or laptop in every treatment room and pay for a license for each of these additional computers or the software is useless. In my case that was an additional $5000 for 6 computers. To make matters worse, we ordered this software in March 2013 as we were opening our med spa in June. The sales person insisted we order asap when we contacted him because we were told it took 6-8 weeks to for delivery. So, we ordered and magically we had the software in 3 days. I opened the spa in June and ran Groupons and Living Social deals in July to get things going. As we got traffic in the spa we quickly realized we couldn't access the clinical data. After we discovered this problem we called the company for a return and refund. We were told that since it was more than 30 days after the purchase date a return/refund was not allowed. I explained that I hadn't even purchased the i Pad's until June and hadn't really even used the program until July and his response was effectively "too bad". The owner of the company told me to sell it on e Bay. Nice. The program is effectively a $3500 scheduler. A complete waste of money. Learn from our misfortune.

I signed up and my webpage was not woking and I called to get assistance. I signed up for the basic plan and happen to check my bank statement I was being billed 130 monthly instead of the basic plan. When I called I was told that the person that signed me up for those services no longer worked for the company. I was told that I would be contacted for refund and that was two weeks ago and no one has called. Calling in you are on hold for up to an hour and no one still answers?

The Website was easy to construct. None

Several poor customer service they do not return calls or answer them promptly

Overall, it's a great option for a small business.

When we first opened, we used a system that used 3rd party apps for a few functions. These apps were faulty and caused many problems. We switched to DaySmart and it's been a great change to have everything in one software and have it all work.

I would like to see remaining services from a package in the software and not have to look on the mobile app. Also, in the afternoons, the software seems to slow down. Our IT dept suggests shutting down in the middle of the day. That doesn't seem like the best solution long term.

I’m able to view and alter the schedule anywhere. Notes are stores for each session. Price point is good. Email marketing is a plus. Notification when someone books online.

Email lately has been difficult to execute. I’d like clients to be able to change their existing appointment on their own when booking online. I would like the promotion tab to allow time additions, like add 10mins on one appointment for birthday month.

It brought scheduling, email, product inventory, marketing sales, online booking and photos all together. It works for our medical spa.

The scheduling software works well. The online booking portal is very helpful. The ability to take photos and add to a patients chart is helpful but they need to be bigger and able to enlarge.

The photos that we can put with each chart are helpful but the software limits you on not being able to actually use the photo to enlarge it and study before after photos.

Gradual decline over time.

I have used this scheduling/pos software for over ten years now. The customer support is terrible - no one can ever figure out what’s wrong or why the software is acting up or how to help solve issues. This has been the same and has gradually gotten worse in my experience.

Reports aren’t comprehensive or customizable enough.